WHO IS CLEANING THIS HOTEL!
Posted Oct 20, 2016
I am paying close to $1000 for 2 nights. It has been a disaster. I checked in around 10 pm. waited for 35 mins as there were only 1 agent. No bellman. so you carry your bag. After getting to my room, I hit something on the floor. It was dirt, then walking all around the room, I keep noticing dirt all over. I spoke to the Front desk person, he said that he will the manager but did not offer any options.
The next day, after the housekeeping cleaning the room, I asked her to take a look at the carpet. she said the hotel will be going under renovation. I asked if she can have someone clean the carpet. she asked someone to come and clean. The person cleaning the carpet never changed the water and spill some dirty water on the carpet. I could not walk on the carpet, the room smell like mold.
NEVER NEVER AGAIN
Comment from Hotel Management
Oct 24, 2016 by Fanny Guibouret, Hotel Management
Thank you for your comments following your stay in our hotel.
We are deeply sorry to read that we didn't meet your expectations regarding your overall stay. Allow me to sincerely apologize and I assure you that all your comments have been brought up to the designated departments to follow-up and to avoid such incidents to re-occur, especially concerning your remarks regarding the housekeeping.
We understand your disappointment, especially regarding the hotel and its room conditions. Indeed, hotel and room renovations just starded.
We do hope for an opportunity to welcome you again to our hotel under better circumstances.
With my best regards,