Ratings based on 993 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Perfect location, but unstable wifi

Posted Aug 29, 2015
Pros: Location
Cons: Wifi
Location: Right in the heart of Paris
Nothing to say about location, but wifi was unstable. It was just for web surfing and for email.
Comment from EPC
Sep 1, 2015 by Fanny Guibouret, EPC
Thank you for sharing your experience on Expedia. I was pleased to read that you enjoyed our unique location but sorry that you are disappointed by our Wifi. Rest assured that I will share this comment with our IT Manager for a follow up. I hope we will have the pleasure to welcome you again soon at Hôtel du Louvre. With my best regards, Fanny Guibouret General Manager
2 out of 5
by A verified traveler from singapore

Business trip

Posted Aug 27, 2015
Pros: Location only, oh and the cafe next door to it
Cons: Remodel the whole thing!
Location: Good
Hotel had very old carpeting and mildew. Definitely didn't come across more than 3 stars!
Comment from EPC
Sep 1, 2015 by Fanny Guibouret, EPC
I am deeply sorry to read that you were disappointed with our hotel although you enjoyed our location. We are indeed planning on a renovation to improve our guests comfort without losing the historical charm of our hotel. I hope we will have the pleasure to welcome you again under better circumstances. With my best regards, Fanny Guibouret General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

Posted Aug 24, 2015
場所的に色々な面にて行動のしやすい立地の為、全ての方にお勧めできるホテルだと思います。 廻りにもおいしい食事処もたくさんあります。
Comment from Hotel Management
Aug 27, 2015 by Fanny Guibouret, Hotel Management
Please forgive me for answering again in English but, unfortunately I cannot yet write Japanese. Thank you very much for taking the time to share feedback with us and contribute thus to the improvement of our quality of service. I am pleased to know that you enjoyed your experience at Hôtel du Louvre, especially its unique location, and would recommend us. I hope we will have the opportunity to welcome you again on your next Parisian trip. With my best regards, Fanny Guibouret General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

ファミリー向け

Posted Aug 21, 2015
Cons: 宿泊者の顔等をスタッフが把握していれば良いのだが、恐らく把握しておらずセキュリーティー的に厳しいと思います。誰でも入ってこれます。
徒歩圏内ですし治安も良い所に有り満足出来ると思います。 特に家族連れには最高だと思います。 部屋については少し狭い感も有ります。
Comment from Hotel Management
Aug 27, 2015 by Fanny Guibouret, Hotel Management
First of all, please excuse me for answering in English. Although I understand Japanese, I am not yet able to write it. Thank you for taking the time to share your experience on Expedia. We do pay much attention to create a safe environment for our guests, especially for families, but we are as keen to create a warm and welcoming atmosphere in our hotel. I am then sorry that our doorman may have seemed a little to severe and I apologize if it caused any desagrement. But I am pleased to know that overall you enjoyed your stay and French cuisine. I hope we will have the pleasure to welcome you and your family again soon. With my best regards, Fanny Guibouret General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina, USA

We felt famous

Posted Aug 18, 2015
The prestige and location made our stay in Paris memorable. The staff was unbelievably accommodating, helpful and knowledgeable. Everything about our room was superb. It is worth the extra charge to upgrade your room and have extra space to enjoy the room service. The artistically delicious treats they offer are a treat in themselves. After a long day on the town, it's an easy location to rest and relax in the king like accommodations. The hotel brasserie and lounge are also wonderful and delicious. I cannot say enough about the beauty and history in addition to the impeccable hospitality. I cannot wait to go back to Paris and I know exactly what room I want...again.
Comment from Hotel Management
Aug 25, 2015 by Fanny Guibouret, Hotel Management
Thank you so much for this lovely review! I cannot say how happy I was to read your comments on your recent stay at Hôtel du Louvre and to see you truly enjoyed the elegance and hospitality of our establishment. I was also very pleased to read your feedback on the impeccable service of our staff and I will make sure to congratulate them on your behalf. We are looking forward to your next stay as well and hope it will be very soon. With my best regards, Fanny Guibouret General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

家族にも良いホテル

Posted Aug 11, 2015
ロケーションから色々な面で、近場等でホテル内も隅々まで行き届いていて良いと思います。小さい子供には遊園地も近く最高だと思います。
3 out of 5
by A verified traveler

Shabby without the chic

Posted Jul 16, 2015
Great location and okay breakfast but not much else. Shabby lobby, no bellman for assistance with the luggage to be found. Stained carpets in room and worn carpets in the hallway. A Hyatt by a very broad definition. The good news is that there was air conditioning that worked. Disappointing all around.
Comment from Hotel Management
Jul 23, 2015 by Fanny Guibouret, Hotel Management
Thank you for taking the time to share your experience on Expedia although I was sorry to read that you were not satisfied by the level of service. For this I apologize and I have shared your comments with the Heads of Departments concerned. Be assured we are indeed planning on a renovation to offer our guests the best possible service, without losing the historical authenticity which gives the hotel its charm. Thank you again for bringing these matters to our attention and helping us improve our services. With my best regards, Fanny Guibouret General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Betuwe

Sublieme centrale locatie, en fantastisch verbl

Posted Jul 13, 2015
Pros: De locatie, de sfeer en het goede verblijf
Location: Alle bezienswaardigheden goed bereikbaar
De ontvangst, de aangeboden upgrade, het buitengewoon hulpvaardig en vriendelijk personeel, het superontbijt en de geweldig kamer, de prachtige locatie centraal- bijna alles lopend bereikbaar- We hebben genoten!!
2 out of 5
by A verified traveler

Very rude Concierge staff

Posted Jun 27, 2015
Concierge staff lost my mail and was very rude about it, wouldn't recommend staying on a business trip at all.
Comment from Hotel Management
Jul 8, 2015 by Fanny Guibouret, Hotel Management
I am sorry about your disappointment which is obviously not the image I wish that you retain of your recent experience at the Hotel du Louvre, a Hyatt Hotel. We do hold the greatest importance to up keeping high guest service levels and thank you for bringing these issues to our attention in order to help us follow up. Please, be sure that we would be happy to welcome you again to provide you a better experience.I hope we will have the opportunity to exceed your expectations on your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location to metro and sights

Posted Jun 21, 2015
Excellent staff, room and breakfast buffet. Close to subway and attractions. Bus tour stops close by and plenty of cafe selections.
Comment from Hotel Management
Jul 8, 2015 by Fanny Guibouret, Hotel Management
Thank you very much for your nice comment. We are thrilled to read that our mission excellence was carried out in every aspect trough your stay. Be sure that we would be very happy to welcome you again in Paris !