Front of property

Reviews of Hotel Eugenie

3 out of 5
Hotel Eugenie
31 Rue Saint-André des Arts, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 128 out of 548 reviews" "
Rating 8 - Good. 263 out of 548 reviews" "
Rating 6 - Okay. 119 out of 548 reviews" "
Rating 4 - Poor. 20 out of 548 reviews" "
Rating 2 - Terrible. 18 out of 548 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

József

Traveled with family
Liked: Staff & service
The room was small and the bathroom was really very small.
Stayed 4 nights in Nov 2023

10/10 Excellent

IULIIA

Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Ele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Olga

Front desk is very helpful,very good, rooms need to be oblates.
Stayed 4 nights in Oct 2023

4/10 Poor

John

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the guys at the front desk were just EXCELLENT. A huge THANKS, guys!
Stayed 4 nights in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jean-Philippe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

TIMM

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect to access many attractions. Plenty of restaurants close. The breakfast was very good.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
5/10 mediocre hotel, tiny rooms, good location
Its a small hotel, the rooms are even smaller, and the bathroom so small it was near impossible to utilize the toilet. The location is very good. The hotel itself bearable, but not at the pricepoint they offer. I would stay again only if the price was to be adjusted to the actual product delivered.
Stayed 4 nights in Apr 2023

8/10 Good

Devon

Stayed 1 night in Mar 2023

6/10 Okay

Samuel

Stayed 3 nights in Mar 2023

10/10 Excellent

Mi jeong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치도 좋고 깨끗하고 친절했습니다 다만 방음이 잘 안돼서 바깥소리, 옆방소리가 아침, 밤에 시끄러워서 조금 불편했어요 그 외는 다 좋았습니다
Stayed 3 nights in Feb 2023

10/10 Excellent

Agnieszka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was nice, the room was a bit tired however they must have ongoing changes on some floors. It was quiet, coffee machine was downstairs free of charge. Bed was comfortable, shower hot. No complains. Location was superb.
Stayed 3 nights in Jan 2023
Response from Kinga on Feb 1, 2023
Dear Mrs.Sternak,Thank you for your message.We was very pleased to host you.Best Regards

10/10 Excellent

James

Stayed 1 night in Dec 2022
Response from Kinga on Feb 1, 2023
Dear guest,Thank you for your message.We was very pleased to host you.Best Regards

4/10 Poor

ROBERT

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Staff of the Hotel are nice. The area is centrally located and closed to any mode of transportation. There are also a lot of restaurants nearby, also closed to the most attractions in Paris. The only downside is the hotel building itself, it’s old (which I can understand if they only maintained it well), bathroom was very small and very dirty. Our actual room was very dirty with spiders literally at the ceiling and walls. I did not complain in the front desk but I will never ever come back to this hotel. Thank goodness we always bring our lysol wipes so we have to disinfect everything. Also to note, the walls are very thin, you literally hear the conversations next door. And we don’t really feel safe inside the hotel.

8/10 Good

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet retreat in the latin quarter
Hotel Eugeine is small but welcoming, clean and quiet. It is a couple of streets from the Seine, with an abundance of restaurants/cafés and bars in the neighbourhood. We had the buffet breakfast each morning, although there was no gluten free bread available. ( I ended up buying my own!) It is near to St Michel station, for both metro and airport lines, although there is construction work at the moment on C line.
Stayed 3 nights in Dec 2022
Response from Kinga on Feb 1, 2023
Dear guest,Thank you for your message.We will improve our services.We was very pleased to host you.Best Regards

8/10 Good

JoAnn

Stayed 5 nights in Oct 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
The hotel was o.k. But not all the stuff are friendly. the room and the bathroom was very small, but it was o.k fur us. I am not sure the the bathroom will fit to overweight people. The problem is that we could hear the people in the rooms around us
Stayed 5 nights in Nov 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The pictures were not like the room we were assigned. The air conditioner did not work so we had to keep the windows open all night. The bathroom had a beam going through it so any normal sized human cannot stand or even wipe properly in the closet that was considered the toilet. The sink and shower were across the hall which is less than inconvenient. The bathroom was damp and a bit moldy. The bed felt much like a futon. Other than that, it was fine.
Stayed 2 nights in Nov 2022

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional staff
The staff of Hotel Eugenie was very professional. The manager was very supportive when we had a shortcoming.
Stayed 5 nights in Nov 2022

4/10 Poor

Carolyn

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was pretty good, beds were nice and shower. The staff was not helpful. Any questions we asked, they either gave wrong answers and couldn't help us. Bathroom was ridiculous. Forget it if you have mobility issues or are a senior. Bathtub wall is so high to get into and out. Very dangerous and no mat on bottom of tub -- slippery. Sink blocked the glass door so couldn't even sit on edge of tub. Toilet cover fell off. Left on floor. 4 hangers. We asked for more and they managed to dig up 2 dusty ones a day after asking. My sister fell off the stair in their lobby and the receptionist didn't even get up off her chair. We asked for ice for her ankle that was swollen and black. They gave us a small hard cooler pack. Other than that no assistance at all.
Stayed 10 nights in Sep 2022

4/10 Poor

nnete

Disliked: Staff & service, property conditions & facilities
I had to cancel meetings because they had someone banging walls above me when I complained they were not happy I was woken up by the sound and had a migraine, they gave me sheet with blood stains and when I called upset again such that when I asked for iron the lady who did not speak English got upset and called me troublesome it was not welcoming at all. Only good thing is location sorrounded by great restaurants
Stayed 2 nights in Sep 2022

10/10 Excellent

Jennifer

Stayed 3 nights in Jul 2022

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best location in Paris, 10 mins walk from the Louvre or from Notre Dame, metro station 1 min away, 30 mins walk from Gare de Lyon & on a road with vibrant, excellent restaurants & bakeries. Staff charming. Room clean & quiet. Perfect pied à terre.
Stayed 3 nights in Jul 2022
Response from Max on Jul 8, 2022
Dear Katie, Thank you so much for your comment, we really appreciate it and are happy that you enjoyed your stay with us! We look forward to hosting you again soon ! Have a great day !

8/10 Good

Zachary

Traveled with partner
Liked: Cleanliness, staff & service
It was really nice being so close to so much. We were able to walk just about everywhere, and we were really close to the train station which made it easy to get other places too. The room was pretty small, and the bathroom was super tiny. The breakfast was simple, I wish there were a few more options. Also, there weren’t any allergy-friendly breads or milk.
Stayed 4 nights in Jun 2022
Response from Max on Jul 8, 2022
Dear Zachary, Thank you very uch fo your feedback, it is much appreciated. We are very happy that you enjoyed your stay with us ! Concerning the Breakfast, we are currently checking with our supplier to offer allergies free breads. Have a great day!

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Becky

Stayed 2 nights in Dec 2021

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights stay
Room 207 facing the courtyard exceeded my expectations. Quiet, dark, spacious by french standards, small fridge with a water inside, heated towel rack, plenty of counter and closet space (again by french standards) and a safe. Breakfast was simple but good and plentiful. Staff was extremely pleasant and there is a storage space for your luggage should you need one. Elevator is small and lands on the half floor, so you still have to go about 10 steps to get to your floor but it was fine, a little weird but not a big deal. I frankly have nothing bad to say about my 3 nights stay and will use this property again.
Stayed 3 nights in Dec 2021

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was really nice! The staff were exceptional!!!
Stayed 2 nights in Nov 2021

10/10 Excellent

Yovel

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel
Amazing location, big rooms, very clean. I keep coming again and again.
Stayed 4 nights in Oct 2021
Response from Kinga on Nov 7, 2021
Dear guest, Thank you very much for your message. We was very pleased to host you. Best Regards

10/10 Excellent

Griselle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property location is excellent, close to everything. The room is modern and neat.
Stayed 4 nights in Oct 2021
Response from kinga on Nov 7, 2021
Dear guest, Thank you for your message. We was very happy to host you. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020

8/10 Good

Bringdal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Wonderful staff and service. Great location. Need to replace towels and sheets with newer..
Stayed 4 nights in Dec 2019

6/10 Okay

Anne C

Traveled with family
Liked: Staff & service
Okay
Service is fantastic. Beds leave much to be desired. Couldn't get a comfortable temperature in the room. Towels were usually filthy. Could smell cigarette smoke through the vents. Great location, but I'd choose elsewhere.
Stayed 2 nights in Dec 2019

4/10 Poor

Destiny, Sydney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fantastic location, however, I would not recommend with children based on hygiene/OH&S, I would rate it more of a 2 star hotel in a good location. Lady at reception was amazing and super-helpful. We couldn't wait to get out of there and considered paying the additional cost to check in elsewhere.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Best thing about this hotel is it’s location. The actual hotel is quite dated. No tea and coffee making facilities in the room. The deluxe double room had a nice and recently renovated bathroom. Big room by Paris standards. Could hear noises from other rooms and also from the street, no block out curtains. Thus wasn’t a problem as winter but would be in summer months. Glad I got a discounted room price and would recommend looking for deal as I definitely wouldn’t pay full price.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to lots of landmarks and restaurants are everywhere in the streets around. It’s a beautiful area. The hotel was quite nice and well kept. The room was small that we had although we did just book a basic double room. Great location, clean, well kept!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, great location..............................................................................
Stayed 2 nights in Nov 2019

8/10 Good

Miller

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the hotel was very clean. The air conditioner worked great - heats quickly. The room is small and slightly crowded.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to everything.
This hotel located city centre. Very convenient to access for everything what you need. Take M line straight to sent-Michel Notre-Dame station. In the room, there are not much amenities, no weather bottles. You need to bring everything with you. Bathroom was very small but very clean.
Stayed 2 nights in Nov 2019

10/10 Excellent

carol D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mu home-away-from-home
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, being near Notre Dame, St Germain and the Latin Quarter; also being very near RER B line, it's very easy to get to from the airport (CDG). Rooms and communal areas were very clean, as was the bathroom (though with a sloping room on the fourth floor, making headspace something to watch out for in the morning – bump!), which was contemporarily fitted-out. The room was compact but perfectly fine for my needs (you should be out all day after all!). Staff were friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! This hotel was 2mins away from the St.Michel-Notre Dame station which RER B runs to straight from CDG. It's steps away from Notre Dame, Seine River, St. Chapelle, Pont Neuf, Louvre, situated right in St. Germaine des Pres, with an abundance of restaurants and food on every side. It's also one straight metro ride to Montmartre, and one bus to Trocadero, and we even walked to Arc de Triomphe, Galeries Lafayette Houssman, and back.
Stayed 4 nights in Oct 2019

8/10 Good

TS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location that is within easy walking distance to numerous restaurants, shops, and major attractions. Rooms are small and simple which was fine for us as we spent most of our time exploring the city.
Stayed 2 nights in Oct 2019
Response from Marie on Oct 31, 2019
TAHANK YOU !

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Very close to all major attractions, walking distance to metro and and Rec line
Stayed 3 nights in Oct 2019
Response from Marie on Oct 29, 2019
Thank you §