Classic Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Hôtel Haussmann Saint Augustin

3 out of 5
Hôtel Haussmann Saint Augustin
20 Rue Roquepine, Paris, Paris

Reviews

8.4

Very Good

Rating 10 - Excellent. 170 out of 411 reviews" "
Rating 8 - Good. 168 out of 411 reviews" "
Rating 6 - Okay. 49 out of 411 reviews" "
Rating 4 - Poor. 17 out of 411 reviews" "
Rating 2 - Terrible. 7 out of 411 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient 10 minute from Gare St Lazare. Staff helpful and excellent communication. Only small glitch was fire alarm went off because someone in another room set it off not fault of hotel. They were very good at letting people know it was not a fire problem. Would stay again.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Dear Paul,Thank you for taking the time to share your experience with us.We're delighted to hear that our staff provided excellent communication and assistance during your stay. It's wonderful to know that our location proved to be very convenient for your travel needs. We also appreciate your understanding regarding the fire alarm incident and are glad our team communicated effectively to ensure the safety and comfort of all guests.We look forward to welcoming you back for another pleasant stay. Kind regards,

10/10 Excellent

Pui Shan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff are nice and the room is clean.
Stayed 4 nights in Nov 2023
Response from Krystallia, Assistant Manager on Dec 4, 2023
Dear Pui Shan,Thank you for taking the time to let us know your opinion of your recent stay.Thank you for acknowledging our prime location, we're glad you appreciated the convenience it offers. It's also heartening to know our staff's efforts in providing excellent service made a positive impact during your stay.Furthermore, we take pride in the cleanliness of our rooms and are delighted that this met your expectations.We hope to see you again soon. Best wishes,

8/10 Good

Roxann

Liked: Cleanliness, staff & service, property conditions & facilities
This little hotel is a charm, tucked away 15 minutes walk from all the venues in the Old City. Extremely clean and very walkable. A very full breakfast up on a terrace overlooking the area. Be aware that there is a significant amount of nightly sounds as you would expect in a city that never sleeps.
Stayed 4 nights in Oct 2023
Response from Krystallia, Assistant Manager on Oct 18, 2023
Dear Roxann,Thank you for taking the time to share your feedback.We are delighted to hear that you found our hotel charming and appreciated its cleanliness and convenient location. It's great to know that you enjoyed our full breakfast on the terrace with a lovely view of the area. We take pride in offering a variety of fresh and quality products to our guests.We apologize for the nightly sounds you experienced during your stay. Our hotel has double-glazed windows to minimize noise, and we also offer privilege rooms overlooking our inner courtyard for a more tranquil experience. We hope that this information will be helpful for your future visits.We hope to welcome you back again.Best regards,

6/10 Okay

YING-YIN

Stayed 3 nights in Jun 2023
Response from Manager on Jul 6, 2023
Dear Guest,Thank you for providing us with your feedback, it is always gratefully received.We regret we were not able to meet all your requirements.We would certainly like to learn more about that in a private message.We hope to welcome you back in the future. All the best.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is at a very good location. Some major tourist sites are within walking distance. Many restaurants near by. Staff is very friendly and helpful.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Dear Michael,Thank you for this positive review of your stay.Thank you very much for acknowledging the excellent service provided by our team members. We strive to ensure that each and every guest has the best experience possible, and your positive feedback is really rewarding.It’s also great to know our location was ideal for your requirements.We look forward to having the opportunity to welcome you back in the future. Best wishes,

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy to find, had a lot of dining options like cafes, restaurants within walking distance. As with the average Paris hotels, rooms are small but decent and comfortable.
Stayed 1 night in May 2023
Response from Krystallia, Assistante de direction on Jun 6, 2023
Dear Marie,Thank you for taking the time to share your review.It means a lot to know that, overall, your time with us was enjoyable. We do offer rooms of varying sizes and we would be happy to assist you in selecting a room better suited to your requirements for your next stay.We look forward to welcoming you back in the future. All the best.Krystallia, Assistante de direction

8/10 Good

Rina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable especially for a crash pad.
Stayed 1 night in Apr 2023
Response from Manager on May 2, 2023
Dear Rina,Thank you for sharing this lovely review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best regards,

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023
Response from Manager on May 10, 2023
Dear Stephen,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on future occasions.Best wishes,

10/10 Excellent

Angela, Trenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Krystallia, Assistante de direction on Apr 27, 2023
Dear Angela,Thank you for your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back.Best wishes,Krystallia, Assistante de direction

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay here!
My stay in Paris was only enhanced by choosing this location and hotel. After my brother recommended staying in the 8th arrondissement, we moved forward with this hotel, based on the good reviews. The staff was super friendly and accommodating, and spoke great English for those of us who were not as strong with our French. The breakfast was definitely worth it, and our room was spacious for the three of us. Definitely consider this hotel!
Stayed 4 nights in Mar 2023
Response from Manager on Mar 29, 2023
Dear Isabel,Thank you so much for your kind review.We are thrilled to hear that your stay in Paris was enhanced by choosing our hotel and we thank you for your kind words for our team who always go above and beyond to ensure that all our guests have the best experience possible.We appreciate your compliments on our breakfast buffet, which offers a variety of fresh and seasonal options. Furthermore, it's great to know that you found our triple room spacious and comfortable.We hope to welcome you back to our hotel in the future for another memorable stay in Paris.Best regards,

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Nice comfy room and kind staff.
Stayed 4 nights in Feb 2023
Response from G. Willer Koné, General Manager on Feb 21, 2023
Dear Antonio,Thank you for sharing your positive review.We are delighted that you appreciated our central location and your kind comments about our team who work hard to ensure that we deliver the best service are very rewarding.We hope to welcome you back.Best wishes,G. Willer Koné, General Manager

8/10 Good

Sibylle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
design boutique hotel
Charming hotel, newly decorated, clever and using minimal space for good usage. Excellent bed, quiet, nice location.
Stayed 1 night in Jan 2023
Response from G. Willer Koné, General Manager on Jan 6, 2023
Dear Sibylle,Thank you for sharing your review.It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you.We would be glad to have you return for another memorable stay.Best wishes,G. Willer Koné, General Manager

4/10 Poor

Erinn

Traveled with family
Disliked: Amenities, property conditions & facilities
Very noisy street; showers have no ledge so water gets everywhere; smelled like smoke everywhere.
Response from G. Willer Koné, General Manager on Jan 4, 2023
Hi there Erinn,Thanks for taking the time to share your feedback.We aim to provide a great experience for all our guests, so we’re sorry to hear we didn’t quite meet your expectations this time.We regret that you were disturbed by the noise; our Privilege rooms overlook our inner courtyard, ensuring a maximum of tranquillity and may be more suited to your requirements.We appreciate your feedback and, rest assured, your concerns will be discussed with the relevant team members.We hope to welcome you back for a return visit.Wishing you a happy and healthy new year,G. Willer Koné, General Manager

10/10 Excellent

Tomitaro

Stayed 2 nights in Dec 2022
Response from G. Willer Koné, General Manager on Dec 6, 2022
Dear Guest,Thank you for such a positive review.We are happy we were able to cater to all your needs.Thank you again.We look forward to welcoming you again. Best regards,G. Willer Koné, General Manager

10/10 Excellent

Martyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Boutique Hotel
My mom and my sister enjoyed their stay here. Size is consider spacious, design is cute, location is prime.
Stayed 3 nights in Oct 2022
Response from G. Willer Koné, General Manager on Oct 20, 2022
Dear Carol,Thank you for taking the time to leave your review.We are pleased to hear that your room suited you in terms of space and that our convenient location was just what you were looking for.We hope that you will visit us again in the future. Kind regards,G. Willer Koné, General Manager

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay in the hotel.
I enjoyed my stay in the hotel, the rooms were beautifully designed and clean. Also the staff was friendly and cordial.
Stayed 2 nights in Aug 2022
Response from G. Willer Koné, General Manager on Sep 5, 2022
Dear Nicolas,Thank you for taking the time to share your opinion with us.The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback. We are proud of the high standards we set for ourselves and this inspires us to continue maintaining our facilities to those standards.We hope to welcome you back in the future.Best wishes,G. Willer Koné, General Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from G. Willer Koné, General Manager on Aug 5, 2022
Dear Janet, Thank you for this positive rating. We are delighted you had a great stay. We look forward to welcoming you again. Best regards, G. Willer Koné, General Manager

10/10 Excellent

Rachel Alexandra

Stayed 2 nights in Jul 2022
Response from G. Willer Koné, General Manager on Aug 1, 2022
Dear Rachel Alexandra, Many thanks for this high rating. We are glad your stay was perfect. Thank you again. We look forward to the pleasure of seeing you again in the future. Kind regards, G. Willer Koné, General Manager

10/10 Excellent

Deepak

Stayed 1 night in Jul 2022
Response from G. Willer Koné, General Manager on Jul 11, 2022
Dear Deepak, Many thanks for this high rating. We are delighted you had a great stay. We hope to welcome you back for a return visit, Best regards, G. Willer Koné, General Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2022
Response from G. Willer Koné, General Manager on Jun 13, 2022
Dear Ian, Thank you for such a positive review. We are pleased that you enjoyed your stay and that our location was convenient for you. We look forward to welcoming you back in the future. Kind regards, G. Willer Koné, General Manager

10/10 Excellent

Breanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from G. Willer Koné, General Manager on Jun 9, 2022
Dear Breanna, Thanks for taking the time to send us a great rating. We are happy we were able to cater to all your needs. We look forward to welcoming you back. Best regards, G. Willer Koné, General Manager

8/10 Good

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent for central Paris. The room was smart and clean. The wifi was a bit flakey.
Stayed 2 nights in May 2022
Response from G. Willer Koné, General Manager on May 9, 2022
Dear Shaun, Thanks for this review about your stay. It's great to know that you were happy with your time at our hotel and location. We've noted your comments regarding the internet service and regret that you didn't make us aware during your stay as we'd have had our technician come to assist. We look forward to seeing you again on future occasions. Best wishes, G. Willer Koné, General Manager

10/10 Excellent

Guisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from G. Willer Koné, General Manager on May 9, 2022
Dear Guest Thanks for this great rating! We are glad your stay was perfect. We look forward to welcoming you again. Best regards, G. Willer Koné, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing! I was only in Paris for 3 days and had an unforgettable experience. The hotel is in close proximity to everything. 10/10s would definitely stay here again!
Stayed 3 nights in Mar 2022
Response from G. Willer Koné, General Manager on Mar 14, 2022
Dear Guest, Thank you for taking the time to review your stay. It is a pleasure to know that you had such a nice stay with us. The satisfaction of our guests is a top priority, so your positive feedback is very rewarding. We all look forward to welcoming you back on your next visit. Best wishes, G. Willer Koné, General Manager

10/10 Excellent

Marilou

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place , employees are very professional and I love the furniture ( Ligne Roset/ Pierre Paulin)
Stayed 2 nights in Dec 2019
Response from G. Willer Koné, General Manager on Jan 3, 2020
Dear Marilou, We would like to thank you for this kind review about our hotel. We are so delighted to know that your recent stay with us met all your expectations and to hear that you appreciated our high standards and quality service which we strive to uphold. We look forward to welcoming you back on your next visit and greetings of the season! Best wishes, G. Willer Koné, General Manager

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from G. Willer Koné, General Manager on Dec 9, 2019
Dear Guest, Thanks for taking the time to rate your stay at our hotel. We hope to welcome you back in the future. Kindest regards, G. Willer Koné, General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Mark, Above Robinson department store

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Champs Elysee and Galleries Lafayette
We stayed at the Privilege room as we needed the additional space for our big bags to be opened up. The unit was nice and quiet however the floor boards are a little creaky, otherwise the room is well renovated. The air-conditioning is centrally controlled meaning, if one needed cooler air, the window has to be opened (for a Oct stay). Near Gare St Lazare which is a 10 min walk and 2 local Metro stations one of which will bring you direct to Gare Montparnese. We tried the trains, Uber and taxis all of which was very convenient. For our departure to the airport, the reception which was ran by nice people arranged a taxi in a fuss free manner for us.
Stayed 4 nights in Oct 2019
Response from G. Willer Koné, General Manager on Oct 18, 2019
Dear Mark, Thank you for such a positive review. We are pleased that we met your expectations and that you enjoyed our serene atmosphere. Thank you for highlighting our rooms and our location. Your kind words about our location would definitely benefit our readers. We are very happy to hear that our team members made you feel at home. This personal attention is really one of the things that we try to maintain in our hotel. We look forward to welcoming you back. Best wishes, G. Willer Koné, General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Comme ci comme ça
The hair dryer was not working and it was 9 degrees, so. One of the employees openned the door accidentally while we were sleeping , she had the wrong room service and woke us up - not professional
Stayed 2 nights in Oct 2019
Response from G. Willer Koné, General Manager on Oct 10, 2019
Dear Guest, Thank you for sending us your review about your recent stay. We would like to sincerely apologize for this less than pleasant experience. Please rest assured that we have addressed this with our team in order to avoid such an issue in the future. Ensuring the comfort and satisfaction of our guests is very important to us, and we never want to create an uncomfortable environment for our guests. Once again, our apologies. We hope to see you again for an improved stay. Best wishes, G. Willer Koné, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is lovely and so comfortable. The rooms are small but perfect for one person. The area does get a bit quiet at night but you’re so close to everything it’s not a problem
Stayed 3 nights in Sep 2019
Response from G. Willer Koné, General Manager on Oct 2, 2019
Dear Guest, Thanks for taking the time to post feedback about your visit to our hotel. We're so pleased you were happy with your stay overall. We do offer various room categories and sizes to suit different requirements. We hope to welcome you back. Best wishes, G. Willer Koné, General Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Doyeon

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every body very friendly, good advices about the city . Very clean and very close to all important points to visit, close to metro station
Stayed 2 nights in Aug 2019
Response from G. Willer Koné, General Manager on Aug 30, 2019
Dear Guest, Thank you for your positive remarks. We are delighted that you had a pleasant stay at the Hotel Haussmann Saint Augustin. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased that our location was ideal for you. We look forward to welcoming you back. Best wishes, G. Willer Koné, General Manager

8/10 Good

Tom

Stayed 2 nights in Aug 2019

8/10 Good

Olga

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good hotel but not excelent
New but already a bit dirty rooms, mid-level service. Good location
Stayed 2 nights in Aug 2019
Response from G. Willer Koné, General Manager on Aug 19, 2019
Dear Olga, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Regarding the cleanliness, we wish you had informed us during the stay so that our team would have found an immediate solution. Our team members always go out of their way to ensure they deliver the best service possible. We hope to welcome you back. Best wishes, G. Willer Koné, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
I booked this hotel as an emergency as I locked myself out of my apartment. The staff wasn’t the friendliest or the most welcoming but then when I got into the bedroom my perspective of the hotel changed, it was beautiful and clean. I also slept very well and had trouble leaving the room the next day as I wanted to stay in that bed forever. It is in an excellent location in Paris.
Stayed 1 night in Jul 2019
Response from G. Willer Koné, General Manager on Aug 12, 2019
Dear Guest, Thanks for taking the time to review your visit to Haussmann Saint Augustin, PARIS. What more can we say, we are pleased we were able to provide you with the high standards of service you expect from us. We believe a comfortable bed and a great night's sleep are high up on the list of priorities of our guests and we are glad to see we were able to exceed your expectations. We are saddened to read your comments about our hospitality and service. We are usually known for our attentive and friendly team who treat each guest with the same respect. We are truly sorry you felt differently and therefore would like to apologise. It would be a pleasure to welcome you back in the future. Sincerely, G. Willer Koné, General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On a quiet street and an easy walk to popular attractions or a choice of two metros and train station. Friendly staff. Good breakfast. Comfy bed. Nicely decorated rooms. https://etbtravelphotography.com/2019/07/04/paris-the-city-of-lights/
Stayed 4 nights in Jun 2019
Response from G. Willer Koné, General Manager on Aug 19, 2019
Dear Elizabeth, Thanks for taking the time to share your kind comments. It's great to know we were able to meet your expectations with our contemporary design and convenient location with transport options on our doorstep. Your kind mention of our team members is truly appreciated. We look forward to welcoming you back on a future occasion. Best regards, G. Willer Koné, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from G. Willer Koné, Directrice générale on Jul 25, 2019
Dear guest, Thank you for this positive rating. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable small hotel.
Stayed 5 nights in Jun 2019
Response from G. Willer Koné, General Manager on Jul 2, 2019
Dear Paul, Thanks for positively reviewing your time at Haussmann Saint Augustin, PARIS. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel. Best wishes, G. Willer Koné, General Manager

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from G. Willer Koné, General Manager on Jun 19, 2019
Dear Manuel, We are grateful for this kind rating of your recent stay. We would love to know how we could improve your experience with us. We look forward to welcoming you again. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great location, service and setup need improvement
The hotel had a fire alarm when I arrived, so it took a while to sort out. The staff is very friendly, but because there was a single person at the desk and nobody else, the fact that this person was dealing with a client over the phone meant I waited almost ten minutes to get the key to my room. The room is very small, but comfortable and clean. The problem is the shower, shich has a half door, probably on the assumption that no water will spill out through the other half. Not true. These cost-saving measures mean that what should be a small modern hotel comes across as a cheap "TimHotel" knock off (a local chain). All that said, the location (150 yards from two metro stops, 300 yards from the Elysée and from St Augustin) makes it a good choice, especially in the eighth arrondissement, where average prices for one night are double the one charged here.
Stayed 2 nights in Jun 2019
Response from G. Willer Koné, General Manager on Jun 19, 2019
Dear Guest, Thank you for sharing your experience. We are glad that you had a pleasant stay and that our convenient location met your expectations. Our team members always go out of their way to ensure they deliver the best service possible and we regret any inconvenience. At busy periods we try to ensure our reception is assisted by one of the senior members of the team. Regrettably, this situation was beyond our control. We are also sorry to hear the bathroom was not entirely to your liking. We will be taking your comments into consideration for the future. We look forward to welcoming you back on another occasion. Best wishes, G. Willer Koné, General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, smart hotel with nice decor in room. Good shower, lots of towels, good hanging space. Bed was comfortable with good range of pillows. Only issue was that the room was hot and had to open the windows to cool it down, air con was lacking / impossible to understand. Over all recomended, but get a high floor rooom if you want to open the windows.
Stayed 1 night in May 2019
Response from G. Willer Koné, General Manager on Jun 5, 2019
Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our decor. We regret that you found your room to be too warm, please make us aware of any concerns regarding comfort at the time of your stay, so that we may take the appropriate action. We are delighted that you found our beds to be comfy, we understand just how important a good night's rest is for our guests. Thank you for your kind recommendation. We look forward to welcoming you back. Best Wishes, G. Willer Koné, General Manager

8/10 Good

Niki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful staff at the front desk. only problem i faced was that they ignored my Do Not Disturb sign.
Stayed 2 nights in May 2019
Response from G. Willer Koné, General Manager on May 29, 2019
Dear Niki, Thank you for taking the time to share this review. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are sorry for any inconvenience caused. I do look forward to seeing you on a future trip. Best wishes, G. Willer Koné, General Manager

6/10 Okay

Nicole, Seattle

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
An unfortunate incident marred an otherwise pleasant experience with this hotel. I’ve reached out to management and not received a response. Other than that this was a nice place in a great location. Would have certainly reviewed higher with better communication from the staff.
Stayed 8 nights in Apr 2019
Response from G. Willer Koné, General Manager on Jun 19, 2019
Dear Nicole, Thank you for your review. We are glad you found our location to be ideal. However, we regret we do not have any record of any complaint or issue raised by yourself with regards to any incident. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. We hope to hear from you soon. Kind regards

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from G. Willer Koné, General Manager on Jun 19, 2019
Dear Hamish, It was a pleasure to receive your high rating. Thank you! We are delighted you had a great stay. We look forward to welcoming you again. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location. All staff members were super friendly and always helpful.
Stayed 8 nights in Apr 2019
Response from G. Willer Koné, General Manager on May 9, 2019
Dear Guest, Thank you for such a positive review and perfect rating. We are glad you enjoyed so much of your stay and that you appreciated our location. Thank you for mentioning the great lengths our team went to make your stay as comfortable as possible. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. We look forward to welcoming you back in the future. Kind Regards G. Willer Koné, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return
Everything felt new, good location, good wifi and comfortable bed
Stayed 2 nights in Apr 2019
Response from G. Willer Koné, General Manager on May 6, 2019
Dear guests, Thank you for your review. It is pleasing to know that our location was to your liking. Our hotel aims to provide a truly comfortable experience and we are delighted that we were able to exceed your expectations. We hope to welcome you again on many more occasions. Best regards, G. Willer Koné, General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019