Double Room, nice Eiffel Tower view | Premium bedding, in-room safe, desk, blackout drapes

Reviews of Hôtel Le Relais Saint Charles

3 out of 5
Hôtel Le Relais Saint Charles
72 Boulevard De Grenelle, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 1000 reviews" "
Rating 8 - Good. 407 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at noon from a long trip and early check in is not available. They do have storage for your luggage. The breakfast was good but choices limited and the same everyday. The bed was hard. As far as convenience it was good. The rail station is across the street and the Eiffel Tower is a 10 min walk. There was a nice little flea market across the street where you can buy fruit and other items. Lots of food choices. The staff was nice and helpful
Stayed 5 nights in Mar 2024

10/10 Excellent

Alondra, Arcadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience at this hotel, all of the staff was very lovely and treated me and my mother with kindness. The neighborhood is great as well, with a metro station and many many restaurants nearby. I highly recommend this hotel to anyone looking to stay in Paris!
Stayed 2 nights in Feb 2024

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1st thing the receptionist said was to be careful of our. Just not a good hotel. It’s a good 15 minutes walk from the Tower. We only spent 1 night so I wasn’t terrible. We had breakfast at the restaurant at the corner
Stayed 1 night in Feb 2024

10/10 Excellent

Mariami

Liked: Cleanliness, amenities, property conditions & facilities
Loved people and service ❤️✨
Stayed 2 nights in Jan 2024
Response from MF on Feb 12, 2024
Dear Mariami,Thank you for taking the time to complete our post-welcome form. We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best RegardsMagdalena

6/10 Okay

Blanca

Liked: Staff & service
Small rooms/limited tv-channels
Stayed 2 nights in Jan 2024
Response from MF on Jan 22, 2024
Dear Blanca, Thank you very much for your kind review. We are happy to see that you enjoyed your stay especially our breakfast and the location of the hotel. The space in Paris is rare and all hotels have the same kind of issue. We hope to see you again when you will come back to Paris. Best regards, Magdalena

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from MF on Jan 22, 2024
Dear Mellisa, Thank you for your comment. We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best RegardsMagdalena

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for walking distance to the Eiffel Tower. Great view of the top part of the Tower too from our room. Staff very friendly and someone always available and on hand at front desk. Room is a bit small but is cosy and has everything you need. Had a great time and we would recommend to anyone who wants to be central to Paris’ major landmarks without paying a fortune for the privilege.
Stayed 3 nights in Dec 2023
Response from MF on Jan 22, 2024
Dear Neil, Thank you very much for your kind review. We are happy to see that you enjoyed your stay, especially our staff and the location of the hotel. We hope to see you again when you will come back to Paris. Best regards, Magdalena

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2023
Response from MF on Jan 22, 2024
Dear Charles, We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best RegardsMagdalena

10/10 Excellent

Dean

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from MF on Jan 22, 2024
Dear Dean, We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best RegardsMagdalena

10/10 Excellent

Raul

Traveled with partner
Liked: Amenities
Cleanliness and staff
Stayed 3 nights in Nov 2023
Response from Alex Réception on Nov 29, 2023
A big thank you for your feedback, we are delighted that you had a good stay with us, we are also delighted that you appreciated the location, the room as well as the cleanliness, and the work of our team, We look forward to welcoming you soon among usSincerelyAlex Reception

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Alex the afternoon front desk manager is amazing
Stayed 1 night in Oct 2023
Response from Alex on Oct 30, 2023
Chère Barbara, Un Grand merci pour votre retour, je suis ravi que votre séjour a été à la hauteur de vos attentes et que vous avez aussi tout apprécié tout,merci encore pour le compliment ce fut un plaisir ce fut un plaisir de vous accompagner pendant votre séjour.Au plaisir de vous recevoir prochainement pour des nouvelles expériences parisiennes.Cordialement Alex Reception

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
location is very good but room area specially with baby bed is very small. restaurant in basement with few table.
Stayed 3 nights in Oct 2023
Response from Alex on Oct 30, 2023
Thank you for your feedback, we are delighted that you enjoyed the hotel and its location, we are sorry if you felt a little cramped, the rooms vary depending on the category and type of room.We have a superior courtyard with more space, don't hesitate to let us know next time.We look forward to welcoming you soon at Relais St CharlesSincerelyAlex Reception

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Good location
Stayed 2 nights in Oct 2023
Response from MF on Nov 2, 2023
Dear Kyle;Thank you very much for your kind review. We are happy to see that you enjoyed your stay and especially our staff. We hope to see you again when you will come back to Paris. Best regards Magdalena

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was clean. It was right next to the metro which i liked but of course that made it a bit more noisy.
Stayed 5 nights in Oct 2023
Response from MF on Nov 2, 2023
Dear Marie, Thank you very much for your kind review. We are happy to see that you enjoyed your stay and especially our breakfast and the location of the hotel. We hope to see you again when you will come back to Paris. Best regards

8/10 Good

Darryl

Stayed 1 night in Oct 2023
Response from MF on Nov 2, 2023
Dear Darryl, Thank you for your opinion about our hotel. We are very happy that you had a pleasant stay. We hope to see you again soon in our establishment. Best Regards Magdalena

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel ambience was good.Very convenient transportation to all tourist attractions by trains.Loads of restaurants around the hotel.10-15 minutes walk to Eiffel Tower.
Stayed 2 nights in Oct 2023
Response from MF on Nov 2, 2023
Dear Ashok, Thank you for your opinion about our hotel. We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best Regards Magdalena

10/10 Excellent

Arly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. Everything was very cleaned, organized, and the staff was very helpful. The hotel is small but very cozy.
Stayed 2 nights in Oct 2023
Response from MF on Nov 2, 2023
Dear Arly, Thank you for your comment. We are delighted to know that you had a pleasant stay with us. We hope to see you again. Best Regards Magdalena

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from MF on Nov 2, 2023
Dear Natasha, Dear Madame, Thank you for sharing your opinion about our hotel. We apologize to know that you did not have a great stay with us. We are surprised by your comment. Could you explain to us, why your stay was not satisfying for you? This data will help us greatly to avoid confusion for the next comings. Waiting for your answer, Magdalena

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MF on Nov 2, 2023
Deat Leigh, Thank you very much for your review. We hope to see you again Best Regards Magdalena

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was MARVELOUS! Property was dated and if you get the lower floors you will hear traffic and people talking. Walking distance to the Eiffel Tower and metro is very close.
Stayed 2 nights in Oct 2023
Response from MF on Nov 2, 2023
Dear Richard, Thank you very much for your kind review. We are really happy that you enjoyed the staff and the localisation our hotel. We hope to see you again Regards Magdalena

10/10 Excellent

ZHANA, New York

Stayed 3 nights in Oct 2023
Response from Elmira - front desk on Nov 3, 2023
Dear Zhana,Thank you very much for your kind review. We are pleased to know that you had a nice stay with us and look forward to getting another occasion in the near future. Best wishes

10/10 Excellent

Michael A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is a very nice place to stay. It’s approximately 1/3 mile from the Eiffel Tower and other interesting Museums and right across the street from the train REER
Stayed 4 nights in Oct 2023
Response from MF on Nov 2, 2023
Dear Michael, Thank you very much for your review. We are really happy that you enjoyed the localisation our hotel. We hope to see you again Regards Magdalena

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Smallish rooms but well equipped and only 10 min walk from the Eiffel Tower and a meeting place for tours. Too busy to eat in but lots of great food places around. Secure left luggage, quiet rooms as requested,
Response from MF on Sep 20, 2023
Dear Elizabeth, Thank you for sharing yoru opinion about our hotel. We are very happy that you had a pleasant stay. We hope to see you again soon in our establishment. Best Regards Magdalena

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great, clean hotel. staff are so kind and helpful and vey close from everything.
Stayed 1 night in Sep 2023
Response from MF on Sep 20, 2023
Dear Nancy, Thank your for your opinion. We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best Regards

10/10 Excellent

Mone

Love love love!
Had a very amazing 2 nights with an Eiffel Tower view.It was beautiful.The location and cleanliness of this hotel is my favorite part.I would definitely stay here again .Also the staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from MF on Sep 11, 2023
Dear Mone, Thank you for your comment. We are delighted to know that you had a pleasant stay with us. . We hope to see you again soon in our establishment. Best RegardsMagdalena

10/10 Excellent

Rachelle

Stayed 5 nights in Aug 2023
Response from MF on Nov 2, 2023
Dear Rachelle,Thank you very much for your review. We are really happy that you enjoyed your staying at the hotel. We hope to see you again Regards Magdalena

10/10 Excellent

Camile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They were all very polite, friendly and attended to all my needs. The room was comfortable and clean.
Stayed 3 nights in Aug 2023
Response from Alex on Aug 28, 2023
Dear Camille,Thank you very much for your return. We are delighted that the treatment of the staff pleased you and made your stay even better your satisfaction and the best of our rewardsLooking forward to welcoming you soon among usSincerelyAlex Reception

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Aug 2023
Response from Alex on Aug 27, 2023
Dear Raymond,Thank you for your return, we are delighted that you had a good stay with us.Looking forward to welcoming you soon among us.SincerelyAlex Reception

10/10 Excellent

Harold

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very clean Hotel. Sheets and pillows are comfortable and you can smell the cleanliness. I will highly recommend it esp for the price.
Stayed 2 nights in Aug 2023
Response from Elmira - Reception on Aug 19, 2023
Dear Harold, thank you for sharing your feedback with us. That's a big pleasure to know that our hotel met your expectations and we look forward to having another occasion to welcome you again in the future. Best wishes

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Room was clean and comfortable. Thank you you helped so we enjoyed our stay in Paris
Stayed 3 nights in Jul 2023
Response from Elmira - Reception on Jul 29, 2023
Dear Susan, Thank you very much for your kind commentary about our hotel. It is very rewarding for the whole team, and we'll do our best to deliver an excellent service for our customers. Looking forward to welcoming you again in the near future. Best wishes

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated across the street from the metro. Plenty of markets and brasseries in the area. Staff was friendly and spoke several languages. Older hotel that’s been refurbished. Clean, AC worked well. Had a street dude room, but was plenty quiet with the windows closed.
Stayed 5 nights in Jul 2023
Response from MF on Jul 28, 2023
Dear Rebecca, Thank you very much for choosing our hotel for your staying in Paris. It so kind of you that you appreciate our staff and localisation and that it was successful on every aspect. We hope to see you again soon in our establishment. Magdalena

2/10 Terrible

Suvechha

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Extremely rude and disrespectful staff. The man with a ponytail was super condescending and would ask questions like “didn’t you see this before when booking?!” when his job is to simply help the guests out. Door rooms would not open with key card and the employee kept having to follow and open the door which was an inconvenience for the staff, not really the guest but it was unprofessional. Woke us up at 1 AM in the morning with a phone call to explain the rules over and over again as If we didn’t understand the first time. Made it seem like we were liars and kept pressing the same issue repeatedly that you couldn’t have more than 2 guests in a room when we never did. Would absolutely never stay here again and would recommend everyone avoid because the hotels nearby are MUCH BETTER AND THE STAFF ARE ACTUALLY HELPFUL AND NICE EVERYWHERE ELSE.
Response from MF on Jul 26, 2023
Dear Sir, Thank you for sharing your opinion about our hotel. We are very sorry about the situation. We agree that your friend's behavior was unnecessary, but it was due to the fact that you booked a double room for three people, which is against the law. I have apologized to you personally and will do so again. As for the keys, we had a small failure which, unfortunately, we were unable to do before but it was quickly repaired because in the morning you received the keys to the room.We are sorry that you were offended and that the hotel did not meet your expectations. Best regards, Magdalena

6/10 Okay

keith

Traveled with family
Disliked: Staff & service
Exceptionally close to train
Stayed 1 night in Jul 2023
Response from Reception on Jul 20, 2023
Dear Keith, thank you for sharing your commentary with us. We are pleased to know that you have appreciated our location and our work and look forward to welcoming you again in the near future. Best wishes, Elmira

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained, good location.
Stayed 1 night in Jul 2023
Response from ALEX on Jul 13, 2023
Dear Clean,We thank you for your return, we are also delighted that the hotel and its location have met your expectations.Looking forward to welcoming you soon among usCordially Alex Réception

2/10 Terrible

Fernando

Stayed 1 night in Jul 2023
Response from MF on Jul 12, 2023
Dear Sir, Dear Madame, Thank you for sharing your opinion about our hotel. We apologize to know that you did not have a great stay with us. We are surprised by your comment. Could you explain to us, why your stay was not satisfying for you? We will be grateful for this explication. This data will help us greatly to avoid confusion for the next comings. Waiting for your answer, Magdalena

10/10 Excellent

Lakshmaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very good and accomodating
Stayed 2 nights in Jul 2023
Response from MF on Jul 11, 2023
Dear Lakshmaiah, Thank you for taking the time to left somme comment. We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best RegardsMagdalena

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is an a great location. The train station is right across the street. We walked most places but found it convenient when we needed it. We stayed on floor 5 and had view of the Eiffel Tower (about 1/3 of it). It is a little noisy at night, but again, we didn’t mind since we were up and wanted the windows open. Highly recommend this hotel for the value!
Stayed 3 nights in Jun 2023
Response from Alex on Jul 5, 2023
Dear Felicia,We thank you very much for your nice return, we are delighted that the hotel and its location have met your expectations.Looking forward to welcoming you soon among us.CordiallyAlex Reception

6/10 Okay

JOHN

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Transportation was good if you take the RER, don’t ask the hotel to call taxi service for you, call Uber yourself.
Stayed 4 nights in Jun 2023
Response from MF on Jul 3, 2023
Dear John, We are very happy that you had a pleasant stay. We hope to see you again soon in our establishment. Best RegardsMagdalena

10/10 Excellent

ailsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at reception was ver friendly and helpful, the hotel is walking distance from the Eiffel tower, train station nearby, good breakfast. I liked that they honored my request and gave me a room with a great view to the Eiffel Tower.
Stayed 1 night in Jun 2023
Response from MF on Jul 3, 2023
Dear Alisa, Thank you very much for your review. We are really happy that you enjoyed the staff and the room. We hope to see you again, Regards

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was a little noisy but very close to the sights we wanted to see. Very clean rooms and nice hospitality.
Stayed 1 night in Jun 2023
Response from MF on Jun 16, 2023
Dear Bonnie, Thank you very much for your kind review. We are happy to see that you enjoyed your stay and especially the location of the hotel. We hope to see you again when you will come back to Paris. Best regards,Magdalena

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property - will definitely be back soon.
Stayed 2 nights in May 2023
Response from MF on Jun 5, 2023
Dear Hanna, We are happy for sharing your opinion about our hotel. We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best Regards

8/10 Good

Mario

Traveled with family
Liked: Cleanliness, staff & service
We stayed five nights May 2023 at Relais Saint Charles in a Superior room with two Twin Beds on the fifth floor with view of the Eiffel Tower. Location is excellent! Across from metro Dupleix and 10 minutes walking to the Eiffel Tower, 20 minutes to Trocadero and Les Invalids. The neighborhood has lots of cafes and options for food. There is a market next door which sells fruits, cheese, and drinks. The room was renovated with a nice view of the Eiffel Tower! The room is air conditioned had a mini fridge with drinks but they were €2.50 but the market next door sells them for much less The room was clean but tiny, from the end of the beds to the wall you probably have two feet. Not a lot of room with three suitcases. The storage is a closet with shelves which they should convert to drawers. I assume the room size is normal for Paris old hotels. My son is 5.11 and his feet were sticking out of his twin bed. They had an issue with their internet provider and there was no internet on the last two days of our stay. So, make sure you have a good data plan. The bathroom was clean and spacious. There was a small safe for money, and passport, not big enough for a laptop.Staff was polite and very knowledgeable of the city, so ask and tell them where you want to go and they will tell you if you should walk or take the metro. If you email them they answer very quickly. As far as value it was not cheap, average $300.00 a night.Overall a good stay due to location and access to the metro.
Stayed 5 nights in May 2023
Response from MF on Jun 2, 2023
Dear Mario,Thank you for your comment. It's such a pleasure to know you had a pleasant stay.We would like to thank you for your understanding. The internet outage was very stressful for us, but now everything is working fine. Space in Paris is limited, many hotels in our city have the same problem. We would like to clarify that the price depends on the period. Each day and period has its price. You are welcome to visit us in August or October for example for a longer stay for the same price.We look forward to welcoming you.Magdalena Manager

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Metro line. Walkable to Eiffel Tower and River Seine. Decent eating close by. Louvre and Latin Quarter further away but convenient by Metro which is right across the street. Staff very helpful for parking, maps and directions in English.
Stayed 2 nights in May 2023
Response from MF on Jun 5, 2023
Dear Lawrence, Thank you very much for your kind review. We are happy to see that you enjoyed your stay and especially location of the hotel. We hope to see you again when you will come back to Paris. Best regards, Magdalena

2/10 Terrible

Lela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience! We were shocked, when we saw our room, especially after having a great experience at another hotel near Luxembourg area. The room that we had booked was supposed to have a view and looked clean and modern. When we got there, we noticed we were on the lowest level, facing the busy metro and a construction site. We let the front desk know immediately that the room was not the one we had booked on Expedia. The staff said that they were booked up, even though we had reserved our room from a month ago. We decided to contact Expedia. We sent photos to show that the room we had booked was not the same one as described. We had paid $700 for 2 nights to have the view. The agent agreed and called the hotel and arranged to have our rooms switched with no additional charge to us. We didn’t get any sleep due to lack of ventilation and bed bugs on our 1st night. There was no working AC, so we had to open the windows. The next morning, when we went downstairs to have our room switched, the manager, Magdelena, who was extremely hostile, rude, and argumentative, reprimanded us for contacting Expedia. She kept lecturing us and was so unprofessional that another staff had to deescalate her. We contacted Expedia again. The agent said that the hotel manager was not answering the call. No working phone to call & no mini fridge in the room.When we were packing our suitcases, we found carpet beetles. DO NOT stay here. This is a DUMP.
Response from MF on May 23, 2023
Dear Madame, I am very sorry to read your opinion about our hotel. The more so that my attempts to explain the situation were perceived as rude and unprofessional. Please allow me to explain the situation as it was from our/ my perspective.The room you booked is a Street Side Vue room. Expedia also lists Back Side Vue, Eiffel Tower Vue and Best Eiffel Tower Vue rooms. There are many pictures of our hotel on the website, but each type of room has pictures assigned to its type. The day after you made your reservation, April 17, we also sent you information about what type of room you had booked, and we also proposed a special service for the occasion you were supposed to celebrate.On arrival my friend again explained to you that the room you have is not a room with a view of the Eiffel Tower because these rooms are on the 4th and 5th floor and they are more expensive.Some while after your arrival, Expedia contacted us. The person I spoke to informed me that the room you have is noisy so I offered to change your room to a quieter one for free. Yes, I was surprised that you didn't want to talk to us directly after seeing the room, especially since you wanted a room with a view and Expedia asked for a quiet room. Despite everything, in the morning a room from the courtyard side was prepared for you. We attach great importance to cleanliness, there can be no question of any bugs. In Europe in early spring, we don't use the air conditioning especially when the nights are still very cold. To make everything clear, I sent you information about the possibility of changing the room. When you went down to the reception, I offered you to see the room before changing it. I have been informed that you do not want to change the room. Yes, you accused me of being quarrelsome, although you didn't even let me get to the word. I just wanted to explain the situation. Are you sure what my supervisor said in French was about you? Well, no. I fully understand your dissatisfaction. I have been working with clients for since years and based on my experience I know how important conversation and the ability to listen to the other side are. I really wanted an explanation, but my every attempt was extinguished in the middle of a word. I would like to apologize for letting you down as a manager. I promise that I will carefully analyse this situation and will do everything to prevent it from happening again. I hope that your stay in Paris will be remembered well, although I regret that we did not contribute to it.I am at your disposal for any further questions.Kind regards,Magdalena MANAGER Le Relais St Charles

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from MF on May 19, 2023
Dear John, Thank you very much for your review. We are really happy that you enjoyed your stay in our hotel. We hope to see you again Best Regards Magdalena

10/10 Excellent

Uzma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here for 2 nights with the hubby,lovely view of eiffel tower clean rooms esp bathroom and nice breakfast.Only downfall was the iron system wasn't keen on the idea of ironing downstairs instead of the bedroom so avoided it.Also the bins outside the hotel wasn't a good viewto have.The staff at reception were really nice and helpful esp Samuel.
Stayed 2 nights in May 2023
Response from MF on May 15, 2023
Dear UZMA, Thank you very much for sharing your opinion about our hotel. We are so glad that you had nice stay. We are sorry for this inconvenience with the bins, but we asure you that is only for a while in the afternoon. Looking forwards to welcoming you again, Best Regards, Magdalena

2/10 Terrible

Janelle

Traveled with family
Disliked: Staff & service
Stayed 1 night in May 2023
Response from MF on May 15, 2023
Dear Madame, Thank you for sharing your opinion about our hotel. We apologize to know that you did not have a great stay with us. We are surprised by your comment. Could you explain us, why yours staying was not satisfy for you? This data will help us greatly to avoid confusion for the next comings. Waiting for your answer, Magdalena

8/10 Good

Venkata Karthik

Stayed 2 nights in Apr 2023
Response from Alex on Nov 9, 2023
Thank you for your feedback, we are delighted that you had a good stay in our establishment.It was a pleasure to accompany you during your stay.We look forward to welcoming you soon at Relais ST Charles.Cordialy Alex Réception

10/10 Excellent

LaCretia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MF on May 8, 2023
Dear La Cretia, Thank you for taking the time to complete our post-welcome form. We are very happy that you had a pleasant stay and that it was successful in all aspects. We hope to see you again soon in our establishment. Best RegardsMagdalena

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean the room staff very proffetional and respetuos, close to metro station, 15 minutes walking from Eiffel Tower
Stayed 5 nights in Apr 2023
Response from Alex on May 1, 2023
Dear Alfredo,We are delighted that you enjoyed your stay, we are also happy that the location of the hotel met your expectations, we thank you for your testimony.And we hope to welcome you next time among us.Cordially Alex Reception