Horrible experience! We were shocked, when we saw our room, especially after having a great experience at another hotel near Luxembourg area. The room that we had booked was supposed to have a view and looked clean and modern. When we got there, we noticed we were on the lowest level, facing the busy metro and a construction site. We let the front desk know immediately that the room was not the one we had booked on Expedia. The staff said that they were booked up, even though we had reserved our room from a month ago. We decided to contact Expedia. We sent photos to show that the room we had booked was not the same one as described. We had paid $700 for 2 nights to have the view. The agent agreed and called the hotel and arranged to have our rooms switched with no additional charge to us. We didn’t get any sleep due to lack of ventilation and bed bugs on our 1st night. There was no working AC, so we had to open the windows. The next morning, when we went downstairs to have our room switched, the manager, Magdelena, who was extremely hostile, rude, and argumentative, reprimanded us for contacting Expedia. She kept lecturing us and was so unprofessional that another staff had to deescalate her. We contacted Expedia again. The agent said that the hotel manager was not answering the call. No working phone to call & no mini fridge in the room.When we were packing our suitcases, we found carpet beetles. DO NOT stay here. This is a DUMP.