Staff great, room very disappointing
Posted Sep 12, 2016
Booked "premium triple room" for 25th anniversary. Staff was great, but room was not good as it was split level with very small rickety rail staircase leading to second-level small sleeping area. Area was like a small loft. Moving even normal size suitcase up the stairs was very difficult. Room did have a balcony - which was good. Person who slept on right side of the bed had to duck down to get to their side of the bed and staircase was virtually adjacent to the bed. This was not "charming" as hotel staff member indicated, but very, very inconvenient and possibly dangerous. Location and staff, again, were very good. Room not as represented - very disappointing for price.