This hotel is not a 5 stars hotel.
The service is the worst I have ever seen in my life.
Be careful because you may book a room and get a room that is not from the category you paid for.
They do not have house keeping service after 7 pm, so if you need towels, toilet paper ... or whatever you need no one will help you. And that can be ok if you have a simple problem but if the toilet doesn't works or you need a another blanket because you are cold, you are not going to have a good night at all.
If you get a room with a bath tub, be careful they are to slippery, they don't have mats and it is really dangerous if you are travelling with children or seniors. And they will tell you they don't have another room, so there is nothing they can do. And they do have rooms with showers but even if you request it you will never know if you will get it.
They only put 2 towel per room, I have never seen such a thing in a 5 stars hotel in my life.
I recommend you that you look for another hotel because this one is not worth it at all for that you will be paying.
The rooms are to small as well.
I hope my review helps all of you travelling to Paris :)
Comment from Hotel Management
Sep 15, 2016 by Administrative Assistant, Hotel Management
We were delighted to welcome you to the Montalembert for your recent visit in Paris, and I was pleased to meet you upon your departure.
We are very sorry that your experience at the Montalembert did not meet your expectations. We unfortunately did not receive all your specific requests regarding your room prior to your arrival, and our team tried to accommodate you the best way they could while you were here. We understand and do regret that the alternatives and compensations that our employees offered you, including the complimentary room upgrade to our newly renovated Executive room, did not constitute a suitable solution for you (as well as the complimentary second room & the complimentary meal that were willing to offer you).
Your Tripadvisor review does not reflect the experience of most of our guests, especially in terms of service. We do offer a 24 hours a day service and do place in our guests'rooms 2 small towels, 2 large towels, 2 face clothes, and 2 bathrobes with slippers. Therefore, we are quite surprised by your remarks.
The Hôtel Montalembert is a 5 star-hotel indeed, and does not pretend to be a Palace. As our guests' satisfaction is our priority, and based on your experiences (we read your other Tripadvisor reviews with great interest) and your high level of expectations, we do suggest that you select a Palace on your next visit in Paris.
We remain available for any further information that you may need.