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Reviews of Hôtel Terminus Lyon

3 out of 5
Hôtel Terminus Lyon
19 Boulevard Diderot, Paris, Paris

Reviews

8.2

Very Good

Rating 10 - Excellent. 337 out of 1000 reviews" "
Rating 8 - Good. 456 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Manuela

Traveled with partner
Liked: Staff & service
Dated, not very clean.
Stayed 1 night in Apr 2024
Response from Jonah, réceptionniste on Apr 9, 2024
Chère Manuela,Nous vous remercions pour votre note !Ce fut un plaisir pour nous de vous recevoir et nous serions ravis de vous accueillir à nouveau à l'hôtel TERMINUS Gare de Lyon !N'hésitez pas à nous contacter lors de votre prochain déplacement à Paris.A très bientôt !

8/10 Good

colette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jonah, réceptionniste on Jan 29, 2024
Chère cliente, Cher client, Nous vous remercions pour votre note !Ce fut un plaisir pour nous de vous recevoir et nous serions ravis de vous accueillir à nouveau à l'hôtel TERMINUS Gare de Lyon !Meilleures salutations.

2/10 Terrible

Quincy, Wangen bei Olten

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not friendly
Stayed 1 night in Oct 2023
Response from Ani ,Cheffe de Réception on Oct 22, 2023
Dear Customer,You have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry to read that the Terminus Lyon not meet entirely your expectations and we beg you to accept our sincerest apologies. Best regards,Aref, Front desk Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service
Great service and hard to beat the good breakfast and dinner included.
Stayed 2 nights in Sep 2023
Response from Ani ,Chef de Réception on Oct 22, 2023
Dear Customer,Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one.Best regards.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean and fabulous staff. Just across from Gare de Lyon and only 2 stops on RER from Gare du Nord
Stayed 1 night in Sep 2023
Response from Ani ,Cheffe de Réception on Oct 22, 2023
Dear Guest, Thanks a lot for sharing your experience with other travelers. Thank you for your appreciation. We hope to see you again at the Terminus Gare de Lyon. Best regards.

8/10 Good

Isobel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very close to gare du lyon. comfortable stay
Stayed 1 night in Sep 2023
Response from Ani ,Chef de Réception on Oct 22, 2023
Dear customer,Thank you for your comment, I see that you enjoyed the location as we are just next to the Gare de Lyon, very close with RER A or metro line 14 to most of Paris points of interests like the Champs Elysée in 15 min, Opera in 10 min, or Disney Land Paris in 30 min !I'm sorry you felt the room too small during your stay with us. Our rooms correspond to the standards for three star hotels.Hope to see you soon of the Terminus Lyon!Best regards,

2/10 Terrible

Tracey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood on the sheets , bedside lights not working , uncomfortable beds . Notified reception about sheets but nooone did anything
Stayed 1 night in Aug 2023
Response from Ani ,Chef de Réception on Oct 22, 2023
Dear Customer,You have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry to read that the Terminus Lyon not meet entirely your expectations and we beg you to accept our sincerest apologies. Best regards,

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and location is perfect if Gare de Lyon is one place you need to touch
Stayed 1 night in Aug 2023
Response from Ani ,Cheffe de Réception on Oct 22, 2023
Dear customer,Thank you for your comment, I see that you enjoyed the location as we are just next to the Gare de Lyon, very close with RER A or metro line 14 to most of Paris points of interests like the Champs Elysée in 15 min, Opera in 10 min, or Disney Land Paris in 30 min !I'm sorry you felt the room too small during your stay with us. Our rooms correspond to the standards for three star hotels.Hope to see you soon of the Terminus Lyon!Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to Gare de Lyon
The best recommendation for this hotel is that we have stayed there many times before. It is a right opposite Gare de Lyon, making it ideally located hotel if you have an early morning train to catch. It is close to RER A and D and metro lines 1 and 14. Place de la Bastille is 900 meters away and Notre Dame de Paris is 2 km away. The room had a nice shower, airconditioning, a safe in the closet, a kettle, coffee, tea, sugar, etc. They provided packets of shampoo, shower gel, and body lotion with pictures of the Eiffel Tower. The staff at the reception were friendly and polite. We would happily stay there again in the future.
Stayed 1 night in Aug 2023

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desidero sottolineare la disponibilità del personale alla reception. Poche ore dopo il nostro arrivo a Parigi, abbiamo avuto un problema con nostro figlio che aveva bisogno di un medico. Non sapevamo come fare ma il personale dell'hotel ci ha supportato nella ricerca e ci ha aiutato a prenotare una visita medica in brevissimo tempo. Un servizio veramente lodevole
Stayed 1 night in Aug 2023
Response from Ani ,Cheffe de la Réception on Sep 5, 2023
Chère GiovanniMerci infiniment pour ce merveilleux commentaire plein de positivité !Chaque jour, nous avons à cœur de rendre vos moments uniques qu’inoubliables. Nous faisons de votre satisfaction notre maître-mot et un commentaire comme le vôtre est notre plus belle récompense !Toute l'équipe adore votre souhait et attend votre retour avec impatience !N'hésitez pas à nous contacter lors de votre prochain déplacement à Paris.A très bientôt !

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel within 3 min walk of Gare du Lyon Train Station so very convenient location. Roads were very busy around the hotel - typical Paris! Room was basic, clean and had AC. Staff very good, friendly, informative. 10 min walk to River Seine to catch a hop-on hop-off boat for a day of visiting the sites. We were allowed to leave our luggage with reception after checkout and collect later which was great. Room was expensive for what it was, but this is central Paris so to be expected.
Stayed 1 night in Aug 2023
Response from Ani ,Cheffe de Réception on Aug 16, 2023
Dear AndrewThank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one.Best regards

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for price. Friendly staff. 24 hr reception. Room with a view and small balcony was a nice surprise!
Stayed 2 nights in Aug 2023
Response from Ani ,Cheffe de Réception on Aug 15, 2023
Dear ChristinaWhat a nice review !Thank you for your interest in our hotel and we are delighted to read that you enjoyed your stay and our location.What a pleasure to know that we lived up to your expectations :)We hope to have the pleasure of welcoming you again soon,Sincerely,

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated for the Gare de Lyon. Friendly staff and good r rooms with reasonable amount of space. Very convenient for transport links
Stayed 2 nights in Jul 2023
Response from Ani ,Cheffe de Réception on Aug 2, 2023
Cher ThomasMerci beaucoup d'avoir partagé votre expérience avec d'autres voyageurs. Je vous remercie chaleureusement pour ce merveilleux retour qui honore le travail passionné de nos équipes ! Nous espérons vous revoir à nouveau à l’hôtel Terminus Lyon et vous offrir une expérience digne de vos espérances. Meilleures salutations.

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities
Perfect for a stop over as we were travelling from the Garde de Lyon the next day
Stayed 1 night in Jul 2023
Response from Ani ,Cheffe de Réception on Aug 2, 2023
Cher MicelMerci beaucoup d'avoir pris le temps de poster cet avis. Nous sommes très heureux que vous ayez apprécié notre équipe et notre hôtel. Votre avis compte beaucoup pour nous.Nous espérons vous revoir à l'hôtel Terminus Lyon pour vous offrir une expérience encore meilleure que la première Meilleures salutations.

6/10 Okay

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel could do with a upgrade. Staff were extremely helpful and pleasant.
Stayed 2 nights in Jul 2023
Response from Ani ,Chef de Réception on Jul 12, 2023
Dear ELIZABETHThank you very much for taking the time to share your review.All our team is delighted to read that you enjoy our wuality service from our team.We hope to have

10/10 Excellent

shayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really great for a family in a really convenient place. Staff super helpful
Stayed 2 nights in Jul 2023
Response from Ani ,Chef de Réception on Jul 12, 2023
Dear ShayneThank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one.Best regards

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ani ,Chef de Réception on Jul 12, 2023
Dear CarolynThank you for your rating!It was a pleasure for us to welcome you and we hope to have the pleasure of welcoming you back to the TERMINUS GARE DE LYON hotel!Do not hesitate to contact us during your next trip to Paris.See you soon!

10/10 Excellent

Domenic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great deal which included breakfast and dinner each day. Room was a small but all rooms in Paris are small. The location was great and very easy access to Gare de Lyon train station. It was noisy on Friday and Saturday night but the rest of the nights it was good. Hotel staff was great. We did have a hard time getting and iron but next time we will pack a portable iron. I would stay again. The only isssue we had was not the hotel but the metro 14 line was closed at Gare de Lyon. That is the only line that will get you over the seine and to the C line which is the one to use to get to most city sites. We just walked about .5 miles to Gare aulwitsz.
Stayed 6 nights in Jun 2023
Response from Ani ,Chef de Réception on Jul 12, 2023
Dear DomenicThank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one.Best regards

10/10 Excellent

Tory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for transport & sightseeing
Stayed 2 nights in Jun 2023
Response from Ani ,Chef de la Réception on Jun 21, 2023
Chère cliente, Cher client,Nous vous remercions pour votre commentaire. Nous sommes ravis de voir que la situation géographique vous a permis de profiter au maximum de votre séjour Parisien. Ce fut un plaisir pour nous de vous recevoir et nous espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel TERMINUS GARE DE LYON ! N'hésitez pas à nous contacter lors de votre prochain déplacement à Paris.A très bientôt !Aref, Chef de réception

4/10 Poor

EA

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Nice chocolate,that is the only nice thing to say.
The hotel doesn't look anything like the pics. It is very tired, old fashioned and grubby in decor in common parts. The lift could barely fit 2people in it and the stairs from ground floor to 1,st floor are being refurbished so wood and plastic on tape all up stairs. We stayed in an executive double, which was far from executive. We had our teenager with us, so they set up the sofa bed which meant there was literally a foot round both beds to get around. It was so closed to the door to the room that you had to come in one at a time as you couldn't open and close the door if someone walking round. The bed was reasonably comfortable and there was a nice bar of chocolate in the room. The satellite channels didn't work so no English speaking channels,even though it advertised satellite and the YouTube option on the remote didn't work . We paid nearly €300 for the night and it felt like a €75 room in a grubby hotel. The Italian restaurant on the ground floor was quite nice, as was the breakfast, gifted to us. Great location for the Gare du Lyon station.
Stayed 1 night in May 2023
Response from Ani ,Cheffe de la Réception on Jun 7, 2023
Dear EAThank you for your comment, I am sorry to read that the Terminus Lyon did not meet all your expectations. For your information, our room’s measure from 11 to 13 square meters; this corresponds to the standards for three star hotels in Paris.I hope that we will have another opportunity to regain your confidence during your next stay with us.Best regards,

6/10 Okay

Arman

Traveled with family
Disliked: Property conditions & facilities, room comfort
Due to the fact that the hotel is old building, the elevator is way too small, the room for four people is so congested that there is no room for suitcases and other personal items to be easy access. Construction inside and outside of hotel daily.
Stayed 4 nights in May 2023
Response from Ani ,Cheffe de la Réception on Jun 7, 2023
Dear ArmanYou took time to give us your opinion on your stay in our hotel and I thank you. I am sorry to read that the Terminus Lyon did not fully meet your expectations and we ask you to accept our sincere apologies. Even if your comment does not reflect the quality of breakfast usually acclaimed by all the opinions of Internet users, Customer satisfaction is our priority, but apparently we did not succeed this time, and we are sorry.Best regards,

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service
It was great to be able to stay within steps of Gare de Lyon. The room was clean and comfortable. But the walls are so thin we could hear every sneeze, cough, and every word of conversation from the room next to us. Otherwise, the staff was friendly and helpful.
Stayed 1 night in Apr 2023
Response from Ani ,Cheffe de la Réception on Jun 7, 2023
Dear AMYThank you very much for taking the time to share your review.All our team is delighted to read that you enjoy our location of the hotel the wuality service from our team.We hope to have the chance to welcoming you again !Kind regards,

10/10 Excellent

Louis, Albany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location. The “half board” food service was a wonderful surprise. They stay was an excellent value.
Stayed 1 night in Apr 2023
Response from Ani ,Cheffe de la Réception on Jun 7, 2023
Dear LOUISThank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one.Best regards.

4/10 Poor

Carole

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I am not sure how this hotel received any reviews any higher than passable. The hotel is very outdated and could use some serious “sprucing up” (no outlets by the bed…etc). The area is very convenient when traveling to and from Gare de Lyon.
Stayed 1 night in Feb 2023
Response from hotel on Mar 26, 2023
Dear Customer,You have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry to read that the Terminus Lyon not meet entirely your expectations and we beg you to accept our sincerest apologies. Best regards,Aref, Front desk Manager

10/10 Excellent

Perminder

Stayed 1 night in Dec 2022

10/10 Excellent

Dong Hyun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location-train & metro stations, bud stops, grocery store, bank atm, restaurants! Friendly staff at the front and cafeteria. Highly recommend this hotel.
Stayed 5 nights in Nov 2022
Response from Aref, Responsable de la réception on Nov 27, 2022
Dear Mr DONG ,Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one.Best regards.Aref, Front desk Manager

2/10 Terrible

Nabil

Stayed 1 night in Oct 2022

8/10 Good

Amine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel at steps away from La Gare De Lyon, friendly staff. The rooms are small but they have all you need for a confortable stay
Stayed 1 night in Oct 2022
Response from Aref ,Chef de la Réception on Oct 24, 2022
Dear customer,Thank you for your comment, I see that you enjoyed the location as we are just next to the Gare de Lyon, very close with RER A or metro line 14 to most of Paris points of interests like the Champs Elysée in 15 min, Opera in 10 min, or Disney Land Paris in 30 min !I'm sorry you felt the room too small during your stay with us. Our rooms correspond to the standards for three star hotels.I hope that we will have another opportunity to regain your confidence during your next stay with us.Best regards,Aref, Front desk Manager

8/10 Good

Meseret

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location, breakfast is ok.
Stayed 1 night in Oct 2022
Response from Aref on Oct 10, 2022
Dear Guest, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon.We hope to see you again at the Terminus Gare de Lyon. Best regards.Aref, Front desk Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Again a reliable choice
The best recommendation for this hotel is that we have stayed here many times before. This hotel is a reliable and convenient choice for people who need to take an early morning train from Gare de Lyon the following morning. He had booked 2 rooms for 4 people for 1 night and were again happy with everything. All the expected services are there: There is a jug of drinking water on the table next to the reception, there is a minibar in the room, and there are free toiletries in the bathroom, the rooms are clean and well insulated. The service at the reception was friendly and efficient both on check-in and check-out. We will be happy to stay here again when travelling the following day from Gare de Lyon.
Stayed 1 night in Jul 2022
Response from Aref on Sep 7, 2022
Dear Customer,We thank you for taking the time to gratify us with your kind message.Thank you for your appreciation.We hope to welcome you soon.Best RegardsAref, Front desk Manager

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff. Handy for catching the train from Paris to Lyon.
Stayed 1 night in Sep 2022
Response from Aref on Sep 7, 2022
Dear Jeffrey , Thanks a lot for sharing your experience with other travelers. Thank you for your appreciation. We hope to see you again at the Terminus Gare de Lyon. Best regards.Aref, Front desk Manager

8/10 Good

Nyree

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I wish we were informed that the hotel was under renovations and that Wifi was down. The area is very walkable.
Stayed 1 night in Aug 2022
Response from Ani on Aug 31, 2022
Dear NyreeYou have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry to read that the Terminus Lyon not meet entirely your expectations and we beg you to accept our sincerest apologies. Best regards,

6/10 Okay

Avinava

Traveled with group
Alright place
It was alright for one night stay in Paris, does the job
Stayed 1 night in Aug 2022
Response from Ani on Aug 31, 2022
Dear Avinava Thanks a lot for sharing your experience with other travelers. Thank you for your appreciation. We hope to see you again at the Terminus Gare de Lyon. Best regards

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and spotless hotel.
From the moment we checked in to when we checked out everything was excellent. The lady who checked us in and out was so friendly and very helpful. She was really warm. The room was absolutely spotless with lovely pillows and bedding and the room also had air conditioning. We couldn't fault our stay and would definitely stay again.
Stayed 1 night in Jul 2022
Response from Ani on Jul 27, 2022
Dear Kristian Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Ani A.

10/10 Excellent

Leonie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Paris
Amazing stay - great staff, amenities and location. Next door restaurant Fosca was outstanding.
Stayed 6 nights in Jul 2022
Response from Ani on Jul 27, 2022
Dear Leonie Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards.

8/10 Good

Sean

Stayed 1 night in Jul 2022
Response from Ani on Jul 27, 2022
Dear Sean Thank you for your rating! It was a pleasure for us to welcome you and we hope to have the pleasure of welcoming you back to the TERMINUS GARE DE LYON hotel! Do not hesitate to contact us during your next trip to Paris. See you soon!

6/10 Okay

William

Traveled with family
Liked: Cleanliness
To Noisy , rooms and bathroom too small
Stayed 2 nights in Jun 2022
Response from Aref ,L'équipe de la Réception on Jun 9, 2022
Dear guest, Thank you for your comment, I am sorry to read that the Terminus Lyon did not meet all your expectations. For your information, our room’s measure from 11 to 13 square meters; this corresponds to the standards for three star hotels in Paris. I hope that we will have another opportunity to regain your confidence during your next stay with us. Even if your comment does not reflect the quality usually acclaimed by all the opinions of Internet users, Customer satisfaction is our priority, but apparently we did not succeed this time, and we are sorry. Best regards, Aref, Front desk Manager

10/10 Excellent

anne marie

Liked: Cleanliness, staff & service, property conditions & facilities
Small but very clean
Stayed 1 night in May 2022
Response from Aref ,Chef de la Réception on Jun 9, 2022
Dear Anne Marie, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. I'm sorry you felt the room too small during your stay with us. Our rooms correspond to the standards for three star hotels. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Aref, Front desk Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Aref on May 9, 2022
Dear TAMMY , We thank you for taking the time to gratify us with your kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Aref, Front desk Manager

10/10 Excellent

Tammy

Stayed 2 nights in May 2022
Response from Ani on May 6, 2022
Cher Tammy L’équipe au complet vous remercie. Nous espérons vous revoir à nouveau à l’hôtel et vous offrir une expérience digne de vos espérances. Chaleureusement A très bientôt ! Ani A.

10/10 Excellent

Susan

Stayed 1 night in May 2022
Response from Aref on May 4, 2022
Dear Susan, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards. Aref, Front desk Manager

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very convenient hotel near the Gare de Lyon. Staff was very nice; breakfast was excellent. The room was very small but adequate. There included dinner was convenient (Italian next door), but one can do better likely on one’s own. Still, for a weary traveler in the rain, it was good.
Stayed 1 night in Apr 2022
Response from Aref ,Chef de la Réception on Apr 12, 2022
Dear JENNIFER, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards.

6/10 Okay

Erik G.

Stayed 1 night in Mar 2022
Response from Ani on Mar 23, 2022
Chère ERIK Vous avez pris le temps de nous donner votre note, je vous en remercie. Je regrette juste que vous ne nous donner pas d'explication sur ce qui a fait que votre séjour ne se soit pas passé comme vous le souhaitiez. Ce n'est qu'en donnant votre avis que nous pourrons faire évoluer nos services. Meilleures salutations, Ani A.

8/10 Good

Annemarie, London

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Situated immediately in front of the Gare de Lyon, very clean and friendly...Brilliant staff and service. The hotel lift was old and unpredictable. The wifi not to be relied upon. Could do with a little refreshing the decor. Very quiet on the inner court yard.
Stayed 3 nights in Feb 2022
Response from Aref ,Chef de la Réception on Feb 27, 2022
Chère Anne Marie , Un grand merci d'avoir pris le temps d'avoir partagé votre commentaire. Nous sommes ravis de lire que vous avez passé un agréable séjour dans notre hôtel, mentionnant tout particulièrement, le service de notre équipe et l'atmosphère chaleureuse de notre établissement. Nous espérons avoir la chance de vous recevoir lors de votre prochain séjour à Paris . Bien cordialement,

2/10 Terrible

Hassan

Stayed 1 night in Feb 2022
Response from Aref ,Chef de la Réception on Feb 27, 2022
Dear Guest , Thank you for taking the time to give us your rating. I just regret that you did not give us an explanation on what made your stay did not go as you wished. It is only by giving your opinion that we will be able to improve our services. Best regards,

10/10 Excellent

JEAN PIERRE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kristina on Oct 9, 2021
Cher client, Nous vous remercions pour votre note ! Ce fut un plaisir pour nous de vous recevoir et nous espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel TERMINUS GARE DE LYON! N'hésitez pas à nous contacter lors de votre prochain déplacement à Paris. A très bientôt! Kristina, Chef de réception

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for morning trains
Practical, ok petit dejeuner and great reception desk service
Stayed 1 night in Aug 2021
Response from Kristina on Sep 7, 2021
Dear Guest, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards. Kristina, Front desk Manager

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good, the room was quiet, everything was clean
Stayed 1 night in Sep 2021
Response from Kristina on Sep 17, 2021
Dear Guest, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards. Kristina, Front desk Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped and affordable hotel.
Opposite Gare de Lyon, so busy road, but with excellent local public transport, too. Adjacent cafe (of same name) is a smoker's hotspot. Efficient reception staff, despite some initial confusion as to whether I'd paid in advance (I hadn't !) Single room VERY compact, but had almost everything ideally provided. Air-conditioning, good quality safe, excellent shower with angled grab-handle, sufficient wardrobe space, empty refrigerator, comfortable bed, and TV with multiple channels for overseas visitors e.g. in English, there were 4 from BBC, along with CNN, Al Jazeera and Bloomberg. Only gripe was that washbasin too small for conveniently washing your face ! Central stairwell (and fire escape) also deserves praise for its design and ease of use.
Stayed 1 night in Aug 2021
Response from Kristina on Aug 31, 2021
Dear Guest, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards. Kristina, Front desk Manager