City view from property

Reviews of Le 12 Hotel

4 out of 5
Le 12 Hotel
12 Rue de Vienne, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 619 out of 1000 reviews" "
Rating 8 - Good. 320 out of 1000 reviews" "
Rating 6 - Okay. 42 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonia on Mar 31, 2024
Dear Scot, Thank you for your positive feedback. We appreciate your review and look forward to welcoming you again in the future. Best Regards

10/10 Excellent

Jonathan K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very friendly, would recommend.
Stayed 3 nights in Mar 2024
Response from Mathieu - Reception on Mar 11, 2024
Hello Jonathan!Thank you so much for taking the time to write such a wonderful comment! The team is delighted to see the stay was up to your expectation. We really hope to see you again soon! Have a beautiful day,The front desk

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mathieu - Reception on Feb 12, 2024
Bonjour Javier, Merci infiniment pour cette belle note! Nous sommes ravis que le séjour ait été à la hauteur de vos attentes. Nous espérons vous revoir bientôt!Excellente journée,Mathieu, Front office

10/10 Excellent

kyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were warm and welcoming and very friendly. Sarah and Cammile were so helpful and kind. The room was small but well laid out and the view from the balcony made it idea. We will definitley return to stay again. Thank you!
Stayed 2 nights in Jan 2024
Response from Mathieu on Jan 28, 2024
Hello Kyla,That sounds like a fantastic experience! It's wonderful to hear about the warmth and friendliness of the staff, especially Sarah and Camile. A well-laid-out room with a great view can truly enhance a stay. I'm glad to hear you had such a positive experience and are planning to return. Thank you for sharing your feedback!Matthew, The reception

10/10 Excellent

aziz, staten island

Stayed 3 nights in Dec 2023
Response from Mathieu on Jan 22, 2024
Hello Aziz, Thank you very much for the 5/5! We are really happy that you enjoyed your stay. See you soon hopefully!Matthew, The reception

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance with luggage to St Lazarus train station. Staff very accommodating Lovely breakfast. Only drawback is that the rooms are extremely small.
Stayed 1 night in Sep 2023
Response from Mathieu - Reception on Sep 28, 2023
Bonjour Beverly,Thank you for taking the time to leave a review on your stay. Indeed the hotel is really well situated and it is easy to move around the city. I am happy that you enjoyed your Parisian stay despite the size of the room.Have a beautiful day and see you soon hopefully.Matthew, The reception

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Mathieu on Jul 17, 2023
Bonjour Tristan, Merci pour cette excellente note! L'équipe et moi même avons été ravis de vous accueillir dans notre établissement. A très bientôt j'espère, Mathieu, La réception

10/10 Excellent

Kris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and willing to help. Property is very nice and the rooms are clean and cozy. The hotel is very close to a train station with multiple lines making it easy to get around the city. Would definitely stay again if go back.
Stayed 5 nights in May 2023
Response from Nour/Hotel Manager on May 25, 2023
Bonjour dear Kris,Thank you very much for your valuable comment.Thank you for commenting on the quality of the staff, the service, and the accommodations (even if our rooms are not very big).A big thank you from the whole team for your kind words! We are very touched!Yes, we are ideally located near the Saint Lazare train station, Galeries Lafayettes & Printemps.Kindest regards,Nour/ Assistant Hotel Manager

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect location! Friendly and helpful staff. Excellent coffee and quiet, comfortable sleeping.
Stayed 4 nights in Apr 2023
Response from Nour/Hotel Manager on May 25, 2023
Bonjour dear Sue,Thank you so much for your very kind words about the hotel Le 12. It is so important for us to hear your feedback for us to continually improve our services and the overall quality of the hotel. We do our best to make sure every guest has a comfortable stay and more importantly, a comfortable room. Close to the hotel are many accessible metro stations and many of the sights are within walking distance, such as Montmartre, the Opera, and the Champs Elysées area. We are happy to recommend itineraries and maps. We hope we have the opportunity of welcoming you again in our property. Kindest regards,Nour/ Assistant Hotel Manager

10/10 Excellent

Jodie

Stayed 5 nights in Apr 2023
Response from Nour/Hotel Manager on Apr 17, 2023
Bonjour dear Jodie ,Thank you so much for your review about your recent stay at the hotel le 12!It is so important for us to hear your feedback in order for us to continually improve our services and the overall quality of the hotel. Again, thank you for this valuable comment.If you have any suggestions, I remain at your disposal with pleasure.Kindest Regards,Nour/Assistant hotel Manager

10/10 Excellent

paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel, very friendly and helpful staff who can all speak excellent English. The room was lovely, very clean and bed was comfortable! Would highly recommend. Hotel was about 20-30 mins walk to most big tourist attractions but there was a bus/train/metro station a few minutes away
Stayed 4 nights in Mar 2023
Response from Nour/Hotel Manager on Mar 13, 2023
Bonjour dear Paula,Thank you very much for writing such a lovely review and for taking the time to share your impression about our home ! We are glad to know that you keep some great memories of our home and of your stay (even if our rooms are not very large indeed). Indeed, the hotel is well situated. Les Galeries Lafayettes, Opéra Garnier, the Louvre, Montmarte & Sacré Coeur.... all within walking distance. When the hotel was renovated we wanted to create a real Parisian home with an elegant and warm atmosphere where our guest would feel at home ! It is a pleasure to guide and help our guests during their stay and our personalized service is our signature :-)It would be a pleasure for us to welcome you again in our property. Hopefully you will be able to stay with us a little longer.We hope you will come to Paris again and it would be a pleasure to host your again ! Kindest Regards,Nour/ Assistant Hotel Manager

8/10 Good

Tania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small, it is normal in such a central Parisian neighborhood, my only minus point is you hear everything happening in the corridors but the staff is amazing: friendly, ready to help, and very pleasant especially Sarah!
Stayed 2 nights in Feb 2023
Response from Nour/Hotel Manager on Mar 13, 2023
Bonjour dear Tania,Thank you very much for having taken the time to share your experience at the Hotel Le 12! Service is really important to us and we are therefore glad to know you found the “staff super friendly”. The layout of the rooms is great (even if they are not very big). All you need is there for you (flat screen HDTV, hair dryer, safety box, etc.)It would be a great pleasure to have the chance of welcoming you again at our hotel very soon.Kindest Regards,Nour/ Assistant Hotel Manager

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Nour/Hotel Manager on Jan 10, 2023
Bonjour dear Gregory,Thank you for your nice review of Hotel Le 12 about your recent stay at hotel le 12!iIt is always a pleasure for us to see that you enjoyed your stay with us.It would be a great pleasure to have the chance of welcoming you again at our hotel very soon.Kindest Regards,Nour/ Assistant Hotel Manager

4/10 Poor

Starrann

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Wasn’t the best of hotels. Super small and the breakfast with the cost was very subpar
Stayed 4 nights in Dec 2022
Response from Nour/Hotel Manager on Dec 13, 2022
Dear Starrann,Thank you again for your comment!Thank you very much for taking the time to give us your feedback after your stay at Hotel le 12. It is always interesting to read the comments of our guests. Despite some positive points, it seems that you had some problems, especially with the size of the room. I am deeply sorry that you were inconvenienced by our deluxe room which is the smallest category in the hotel. Normally we do recommend our Prestige rooms if you are staying more than 2 nights for your comfort. We do ask every time to our guest if everything is good or if there is any questions about anything in the hotel! We count on you to inform us, so that we can solve the problem. The reception is open 24 hours a day, 7 days a week. Although small, our breakfast is fresh and locally sourced and I must say I am disappointed that you did not fully appreciate it. We would love for you to let us know what you found to be missing from our offering. I understand that we all have very different tastes, but we do our best to make our offer as international as possible. Thanks again for your comment!Best regards,Nour/ Assistant Hotel Manager

8/10 Good

Vicki

Stayed 2 nights in Nov 2022
Response from Nour/Hotel Manager on Dec 5, 2022
Dear Vicki,I thank you for taking the time to write to us to let us know about your recent stay at hotel le 12. The hotel is ideally located in a central area of Paris, close the opera district and the Champs-Elysées. We love to take the time and exchange experiences with you in a continuous effort to bring you closer to this amazing city that is Paris. We hope that in the future you will consider staying with us again and we look forward to welcoming you again. Kindest regards,Nour/ Assistant Hotel Manager

10/10 Excellent

Florie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 12 Hotel was wonderful, and my experience was incredible. The service is impeccable and extremely good and the people are really nice and helpful. I have nothing but compliments to offer for this Hotel. The view from my room was such a great surprise.
Stayed 1 night in Nov 2022
Response from Nour/Hotel Manager on Dec 5, 2022
Bonjour dear Florie,Thank you very much for having taken the time to share your experience at the Hotel Le 12 !Service is really important to us and we are therefore glad to know you found the “staff nice and helpful”.It would be a great pleasure to have the chance of welcoming you again at our hotel very soon.Kindest Regards,Nour/ Assistant Hotel Manager

10/10 Excellent

Sukju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ameliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly. The location of the hotel was perfect as it is easy to get to most places around Paris. my balcony room was clean but it was very small. Besides this, it’s a great hotel!
Stayed 2 nights in Oct 2022
Response from Sarah on Oct 31, 2022
Dear Ameliyah,Thank you very much for your kind message.We appreciate the 5/5 review and we are happy that your stay has lived up your expectation. We understand that you felt a little tight in the room since our room are small in general. This is why we always recommend guests to choose the type of room that with suit them most.Many thanks again for taking time to write a review.Have a wonderful day !

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the balcony rooms is amazing! Beds are comfy, location is easy for both walking and trains, nice airy lobby space.
Stayed 2 nights in Sep 2022
Response from Sarah on Oct 8, 2022
Thank you so much Nicole for your lovely review.We are delighted to know that you have appreciated the comfort and the location of our hotel.Indeed, our 1-year-old hotel is equipped with Simmons mattress and all the rooms are very well soundproofed.We are very much looking forward to welcome you again !Take care.

10/10 Excellent

patryce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location, and we were able to walk, catch the bus, or take a short uber ride everywhere. The staff was great and provided us with everything we needed. Upon checking in the front desk staff gave us a wealth of information about where to go and what to do. The hotel was small but that's to be expected in Paris. We had or were able to get everything we needed easily. We'll definitely be staying here whenever we're able to return to Paris.
Stayed 5 nights in Sep 2022
Response from Sarah - Reception on Oct 3, 2022
Dear Patryce, Thank you so much for such a great rating about our hotel and staff !We are very proud of the provided service. And reviews like yours gives us the strength and faith to continue our efforts.We are happy that you have spent a wonderful stay in Paris and we would welcome you back at Le 12 Hotel with pleasure next time.Have an amazing day.

10/10 Excellent

William

Stayed 3 nights in Aug 2022

10/10 Excellent

Jason

Stayed 2 nights in Aug 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022
Response from Nour/Assistant Hotel Manager on Jul 29, 2022
Dear John, Wow ! What a review, thank you very much for taking the time to write it. We are ecstatic to read that you have had such a lovely experience with us. Your feedback is of core importance to us. The team is really happy to read your remarks. They always look forward to engaging with guests and providing little tips on Paris. We feel like this connection makes your stay even more unique so feel free to drop by the front desk and ask all of your questions. We sincerely hope that we will have the opportunity of welcoming you again in our property. Kindest regards,

10/10 Excellent

LEE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Fantastic central location and a wonderful boutique hotel. Awesome staff
Stayed 3 nights in Jun 2022
Response from Nour/Assistant Hotel Manager on Jun 22, 2022
Bonjour dear Monsieur LEE, Thank you so much for that very nice review about the hotel Le 12. It is always a pleasure for us to see that you enjoyed your stay with us. We love what we do and we really appreciate what you said about the staff. Hotel is well located, with a lot of good place nearby, If you do have any questions or suggestions, please feel free to contact us at any time. The entire team wishes to welcome you again really soon this year! Best Regards,

10/10 Excellent

Jessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, safe and welcoming! Staffs are very accommodating and kind as well. Would highly recommend!
Stayed 2 nights in May 2022
Response from Camille - Reception on Jun 17, 2022
Bonjour Jessie, what a pleasure to read your comment following your experience at Hotel le 12! Thank you very much! Your satisfaction is the best reward and to have participated in making your stay a success fills us with joy! All the team and myself hope to welcome you again to have a great time at Hotel le 12.

6/10 Okay

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall had a good stay at Le 12. The rooms are new and nice but MUCH smaller than they appear in photos. Great location and very convenient. The staff is friendly and helpful. The rooms had a hot water kettle and espresso machine, but no pods or tea which I found a bit strange. The room is very tight, but that is not uncommon in Paris. i would recommend this hotel for a shorter stay.
Stayed 4 nights in May 2022
Response from Nour on May 14, 2022
Bonjour dear Wayne, We are delighted that you choose the hotel Le 12 during your travels in Paris and we thank you very much for leaving this comment on Expedia :) What a pleasure to read that you appreciate the hotel, its location and especially the service of the team. We strive every day to provide impeccable service and to live up to the expectations of our customers and we are delighted that we have succeeded in satisfying you. (even if our rooms are not very big) We sincerely hope to see you again very soon at the Hotel Le 12 in 2022! Best regards, Nour/Hotel Manager

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with our stay
Stayed 4 nights in Apr 2022
Response from Camille - Reception on Apr 7, 2022
Sir, I sincerely thank you for your comment which rewards the efforts of the whole team. I can see that you had a pleasant time with us, which is very important to us. It is always a pleasure for us to welcome you when you travel to Paris. We hope to welcome you again the next time you come.

10/10 Excellent

Fernando

Stayed 1 night in Mar 2022
Response from Camille - Réception on Apr 3, 2022
Merci pour votre très bonne note ! C'est une réelle satisfaction pour nous que votre séjour ait été à la hauteur de vos attentes. Dans l'attente de vous revoir prochainement pour vous faire vivre une nouvelle expérience.

6/10 Okay

Lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are way smaller than the pictures on the website. Also, I booked a room with a tour Eiffel view (according to the website) I got a room with a poor view instead. They don’t provide what they offer in the website.
Stayed 2 nights in Mar 2022
Response from Camille - Reception on Apr 2, 2022
Bonjour, First of all, thank you for your comment about your last experience with us. As you mentioned, our rooms are indeed not very large. Our rooms are comfortable and fully equipped, the size of the room depends on the category you book. I would like to inform you that we have prestige rooms and also junior suites, which are larger than the Deluxe rooms. I am of course at your disposal for any questions.

10/10 Excellent

Wil, Ohio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible. They are so helpful and knowledgeable. Great location - block from train station and great restaurants and night life. Rooms are small but view of Eiffel Tower from the balcony cannot be beat. Stay here because of the view, location, and most important, the staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Location / Staff
The staff here is amazing and the location is central to all kinds of public transportation. We had an amazing stay and would absolutely stay again.
Stayed 6 nights in Nov 2019
Response from Nour/Supervisor on Dec 31, 2019
Bonjour dear Jonathan, Thank you very much for sharing your experience at the Hotel WO! This is so important for us to provide the best service to make sure that we meet all the requests from our guests. (even if our rooms are not very big). We are here for our guests to make sure that they make the most of their trip in Paris. If you do have any recommendations for us, I would be delighted to respond to you. It is always a pleasure to have a feed back because I think that there is always room for improvement. We do stay at your disposal, naturally, Kindest Regards, Nour/Supervisor

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Family Vacation
The staff was wonderful! The hotel room was perfect for our family Christmas vacation. Location was convenient.
Stayed 2 nights in Dec 2019
Response from Baptiste / Assistant Hotel Manager on Dec 27, 2019
Bonjour Dear Danielle, We would like to thank you for posting your great comment on Expedia about you stay at the Hotel WO! The entire was so happy to meet you ! :) We do our best on a daily basic to maintain every aspect of the hotel in the best shape. We take care of the product we choose for breakfast (fresh pastries every morning, organic food, etc.) and we do exactly the same with the rooms! (even if they are not very big indeed) The entire staff of the hotel thanks you for your AWESOME comment! Merci beaucoup! We hope to see you back soon at the Hotel WO. Happy New Year! :) Kindest Regards, Baptiste Assistant Hotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to explore Paris
Lovely little hotel, centrally located near Gare Saint Lazare. The room and service were great, they even have helpful touches like umbrellas to borrow when it rains. This is a great hotel to explore Paris, as highlights like the Opera house, Galleries Lafayettes, and others are within walking distance.
Stayed 2 nights in Dec 2019
Response from Baptiste / Assistant Hotel Manager on Dec 17, 2019
Dear Laura, Thank you so much for taking the time to write this wonderful review about your stay at the hotel WO. Your compliments about the hotel are what we strive to aim for and we are incredibly proud to have met your expectations. The staff is available 24/7 at your convenience for any questions, remarks or inquiries you may have. The whole team is really dedicated to making your stay as comfortable and stress-free as possible. The bikes in front just outside of the hotel are not our property, but they are a fantastic way of getting around Paris. We would be glad to assist guests in renting the bikes. We hope that you will think of us for your next trip in Paris. Kindest regards, Baptiste Assistant Hotel Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Baptiste / Assistant Hotel Manager on Dec 17, 2019
Bonjour, Thank you very much for your wonderful comment on Expedia following your stay with us in Paris. We are so thrilled that you enjoyed the hotel and its services and of course its location by the Saint Lazare and Opera Garnier. We are looking forward to your next visit! Yours sincerely, Baptiste Assistant Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
We recently stayed for seven nights at the Wilson Opera. The location is ideal; it's near the Gare St.-Lazare, so it's easy to hop on the Metro, and you can take the RER to/from the airport. Many popular sites are within walking distance. The hotel is on a quiet street and is very clean and pleasant. What really made it special, though, was the staff. Everyone was so friendly and helpful! It's the best hotel experience we've had in some time. We look forward to staying at the Wilson Opera again.
Stayed 7 nights in Nov 2019
Response from Baptiste / Assitant Hotel Manager on Dec 6, 2019
Bonjour, Thank you so much for this very kind review about your stay with us. Our room are not very big, however as you said, they are clean, comfortable and cozy. We are happy that you enjoyed the room with a balcony. Since your departure we have added some furniture on it. Thank you again for your review. The entire team and I hope to welcome you anytime soon this year. Merry Xmas to you! I stay at your disposal, if you do have any questions. Kindest Regards, Baptiste Assitant Hotel Manager

10/10 Excellent

Hotel, Paris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is close to many sights in Paris. Great price for location.
Stayed 2 nights in Nov 2019
Response from Baptiste / Assistant Hotel Manager on Nov 25, 2019
Bonjour, What a wonderful comment on the hotel WO and our service (Nour, Romain, Ikram,Francois, the rest of the team and I), we thank you very much for sharing them on Expedia. We constantly strive to achieve highest standards to satisfy our guests and we are happy that we were able to make your stay memorable. We hope to have the pleasure to welcome you back very soon! Kindest Regards, Baptiste Assistant Hotel Manager

10/10 Excellent

LS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very pleased with Hotel Wilson Opera and their amazing staff. Breakfast was very good as well!
Stayed 3 nights in Nov 2019
Response from Baptiste / Assistant Hotel Manager on Nov 20, 2019
Bonjour, It was such a pleasure to read this wonderful comment on Expedia, thank you so much for your loyalty! We are so thrilled! We love helping our clientele with any demand (restaurants, shuttle to the airport, museums, etc.) Our rooms are not very big; however, as you said, they are cozy and we make sure that our standards in terms of cleanliness are met every single day. Once again, we appreciate your kind words, and look forward to welcoming you back at the Hotel WO. If you do have any suggestions, please feel free to contact us at any time. Kindest Regards, Baptiste Assistant Hotel Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Romain - Guest Relations Manager on Nov 7, 2019
Dear Guest, We would like to thank you very much for taking the time to rate your experience with us at the hotel WO. It seems that you have had a lovely stay with us and we are overjoyed by thee grade that you have given us. Your feedback is always appreciated and helps us grow, allowing us to change services and overall improves the experience for future guests. We will be undergoing renovations in the year 2020, and hope that we will have the opportunity to welcome you back after our refurbishment. Until then, we wish you farewell ! Kindest regards,

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to train station excellent front desk service and good location
Stayed 1 night in Oct 2019
Response from Baptiste / Assistant Hotel Manager on Nov 4, 2019
Bonjour Dear Jeffrey, Thank you very much for that very nice review! Thank you again for that awesome review about the staff. We are delighted that you enjoyed your stay with us. The hotel is in a great location. All the great attractions are close by. (Opéra Garnier, Les grands magasins, Le Louvre etc.). The rooms are not very big; however, they are smartly designed and there is everything you need (flat screen TV, mini bar, safe box, hair dryer, BeInSports, Nuxe amenities etc.). The cleanliness is very important for us as the comfort of our guests. Our goal is that you feel like at home. The Team of the Hotel WO and I hope to welcome you again really soon. If you have any questions, I stay at your disposal with pleasure Kindest Regards, Baptiste Assistant Hotel Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
LOVED this hotel. Friendly staff(thanks Nohr and Romain), convenient locations next to St. Lazare(five minute walk) and quaint atmosphere. I will most definitely stay here again.
Stayed 1 night in Oct 2019
Response from Romain - Guest Relations Manager on Oct 31, 2019
Dear Michelle, Thank you very much for your review on Expedia. It is such a pleasure to read that your stay with us was as enjoyable as you have described. Nour and myself are very grateful for your compliments. We do our best every day to make sure all of our guests receive a friendly, yet professional welcome. We are over the moon knowing that you have felt that. We sincerely hope that we will have the opportunity to have you again with us in the future. Kindest regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying 5 nights in WO
Although room was quite small but it was clean and the location was really good. Staff was very helpful too.
Stayed 5 nights in Sep 2019
Response from Baptiste / Assistant Hotel Manager on Oct 29, 2019
Bonjour, Thank you so much for that lovely comment about the Hotel WO! The staff is really glad to read your review. :) It makes us even happier than before! We love making people happy. This is essential! The location is really good, safe and it is very peaceful as well! (next to the Train Station Saint Lazare and “Les Grands Magasins”).It is really convenient! (even if our rooms are not very large) If you have suggestions to make, please feel free to contact us at any time. We hope to welcome you again in 2019 or 2020! Kindest Regards, Baptiste Assistant Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Baptiste / Assistant Hotel Manager on Oct 29, 2019
Bonjour, Thank you so much for this very kind review about your stay at the hotel WO! The entire team remembers you! You were very nice to us as well. We are so happy that you had a good time with us. Our rooms are not very big, however they are fully furnished and well-designed. If you do have any suggestions or questions, please feel free to contact us at any time. Kindest Regards, Baptiste Assistant Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love where it was the staff was helpful and sorted out a problem and could not do enough
Stayed 4 nights in Oct 2019
Response from Romain - Guest Relations Manager on Oct 13, 2019
Dear Guest, Thank you very much for taking the time to write this great review after your stay ! It is a pleasure for me to read that the highlight of your stay was the staff. Everyone here is committed to ensuring that you have the best experience possible when staying with us. We are open 24/7 and take great pleasure in assisting you in any way we can. Hopefully we will have the pleasure of welcoming you again soon in Paris. Kindest regards,

8/10 Good

Hamlet

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good-Quality Hotel to Stay At
It was a great hotel to stay at for a few nights. Everything you needed was in walking distance (I.e metro, supermarket, restaurants, etc). The hotel staff is friendly and attentive. The room is also cleaned well.
Stayed 4 nights in Oct 2019
Response from Romain - Guest Relations Manager on Oct 12, 2019
Dear Hamlet, Thank you so much for your comments about your stay at the hotel WO. We are over the moon knowing that you have felt at home here at the hotel WO, it is our main goal everyday to provide the best service we can. Our front desk staff is always happy to provide information and advise in any way possible. Our housekeeping staff also takes the time to thoroughly clean the rooms everyday. We are thankful that you have noticed their hard work and will pass onto them your kind words. The area makes it very easy for our guests to move around Paris very easily, either by foot, metro or car. Close to many of the attractions, our staff is always happy to provide suggestions and directions. We hope to have the pleasure of welcoming you again in our property. Kindest regards,

10/10 Excellent

Jhed

Stayed 3 nights in Sep 2019

10/10 Excellent

Cristina

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The metro station is less than a 5 minute walk, and is well connected to different areas of Paris. The hotel is clean, and the rooms are spacious. But the best part is the hotel staff - they were so helpful during our stay. We lost one of our credit cards at a restaurant during the last day in Paris. We realized that after we came back to the hotel to collect our luggage. In this hoopla, we were going to miss our train. The hotel staff were super helpful, helping us locate our credit card, and in finding alternate trains.
Stayed 3 nights in Aug 2019
Response from Romain - Guest Relations Manager on Sep 29, 2019
Dear Guest, Thank you very much for your review, and what a pleasure to read that you have had such a nice stay at our property! We are very excited to read that the staff has performed to your expectations. The whole team is dedicated to making your Parisian experience as unique as possible. The reception is available at all times to answer questions, concerns and any other inquiries you may have. That is what we are all about at the WO, and the whole team takes great pleasure in exchanging with guests. The central location of the hotel allows for easy access to a lot of the sights, either by foot or by metro. We are surrounded by 2 metro stations which give you easy access to a lot of the main attractions. We sincerely hope that we will have the pleasure of welcoming you again in our hotel for your next Parisian experience. Kindest regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, good location
Stayed 1 night in Sep 2019
Response from Romain - Guest Relations Manager on Sep 21, 2019
Dear Guest, Thank you so much for your review ! I am ecstatic to read that you have had an enjoyable time with us, your comfort is always our priority. Your remarks about the staff are very much appreciated and keep us motivated to provide you with the best experience possible in Paris. We hope to have the pleasure of welcoming you back soon :) Kindest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the location was easy access to everything
Stayed 7 nights in Sep 2019
Response from Baptiste / Assistant Hotel Manager on Sep 18, 2019
Bonjour Madam, Sir, I am so happy that you enjoyed the Deluxe Room with the Eiffel Tower view! This room is very special and so romantic and simple the biggest of the hotel as well! This is the perfect room to make the most of Paris! I am glad I could help you to make your stay wonderful! I was here for you, and I did everything I could to make you happy! (and the rest of the staff work hand in hand as well). I hope to see again in 2019 or 2020 with pleasure as always! Kindest Regards, Baptiste Assistant Hotel Manager

10/10 Excellent

Sibila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent choice for our stay in Paris! The hotel is small, clean and quiet. Good location, very close to Saint Lazar station, where stop many metro lines. The staff was great. They was kind, helpful and knew good english. There is an electric kettle in the room. French cosmetics. Comfortable bed. And we could see the Eiffel tower from our terrace. Highly recommend!
Stayed 5 nights in Sep 2019
Response from Baptiste / Assistant Hotel Manager on Sep 18, 2019
Bonjour Dear Sibila, First of all, thank you so much for this great comment! We do our best on a daily basic to maintain every aspect of the hotel in the best shape. We take of the product we choose for breakfast (fresh pastries every morning, organic food, etc.) and we do exactly the same with the rooms! Thank you again for choosing us for your Parisian stay, we hope to have you with very soon! Kindest Regards, Baptiste Assistant Hotel Manager