Ratings based on 711 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Lovely Parisian Hotel with Friendly Staff

Posted Feb 13, 2017
Pros: The highlight of my stay was the friendly and helpful staff (who speak both English and French) as well as the delicious breakfast.
Cons: No improvement necessary. The hotel is excellent as it is!
Location: Conveniently located approx 3 mins on foot from Saint-Lazare Station and the metro and approx 10 min walk from hop on hop off bus departure point.
I thoroughly enjoyed my stay at the Wilson Opera Hotel, which featured the convenient airport shuttle, welcoming staff, a very comfortable and clean room, and a delicious breakfast. I have stayed at this hotel twice and will return again.
Comment from Hotel Management
Feb 16, 2017 by Romain / Reception, Hotel Management
Dear Christie, Thank you so much for this amazing review about your stay at the hotel WO. We are ecstatic to read that you have enjoyed your stay so much. We take great care of our guests and we could not be more satisfied. Reading your wonderful comments have boosted our team with whom I have shared your remarks with. Our staff, from housekeeping to front desk, is always happy to help and provide assistance in any manner possible. Some of our staff members speak Italian, Spanish, Mandarin and we are all fluent in English. We hope that for your next trip in Paris you will think of staying with us at the hotel WO. Kindest regards, Romain Reception
5 out of 5
Recommended
for Everyone
by A verified traveler from Earth

Wonderful staff, lovely room, great location

Posted Jan 7, 2017
The staff make this hotel great. The location might be staid for some, but if you like quiet nights plus access to the many metro lines available at St. Lazare (a stone's throw), it's a no brainer. Would return readily. Great value.
Comment from Hotel Management
Jan 12, 2017 by Romain / Front Desk, Hotel Management
Dear John, Thank you so much for taking the time to write this amazing review about your stay at the hotel WO. It is always exceedingly pleasant to read such compliments about the staff. I will make sure to share your remarks with them. Your comfort and well-being are our priorities every day. We love taking the time to share our experiences and tips about Paris. If you are ever back in Paris, please feel free to contact us directly. Kindest regards, Romain
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, in the middle of everything!

Posted Jan 3, 2017
Pros: Everything!
Cons: Shower head was broken..
Location: Near train, restaurants and city!
Greeted by a pleasant and helpful staff. Room was nicely decorated and clean... near the train station and tonnes of restaurants. A near walk to the city center...
Comment from Hotel Management
Jan 12, 2017 by Romain / Front Desk, Hotel Management
Dear Guest, Thank you so much for taking the time to write such a nice review. What a joy to read you have enjoyed your stay with us. The location of the hotel allows for great sightseeing options. The metro is very convenient and easy to use. Our staff is always available to lend their precious advice about getting around Paris. We hope to have the pleasure of welcoming you again in our hotel. Kindest reagrds, Romain Reception
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and specially the staff

Posted Dec 20, 2016
Very close to lazzare metro station. Considering the price it's excellent option for staying in Paris for couples.
Comment from Hotel Management
Dec 20, 2016 by Romain / Front Desk, Hotel Management
Dear Tali W, Thank you so much for your very kind words about the hotel WO. It is so important for us to hear your feedback in order for us to continually improve our services and the overall quality of the hotel. Close to the hotel are many accessible metro stations and many of the sights are within walking distance, such as Montmartre, the Opera, and the Champs Elysées area. We are happy to recommend itineraries and maps. We love taking care of our guests, and are driven by the need to make each stay unique and memorable. Our staff is very knowledgeable about the city and the activities that Paris has to offer. Never hesitate to ask your questions or share your thoughts with our staff. We hope we have the opportunity of welcoming you again in our property. Happy New Year!!! : ) Kindest regards, Romain Reception
4 out of 5
Recommended
for Couples
by A verified traveler from Scotland

Very nice hotel. Close to stations/metro

Posted Dec 16, 2016
Pros: The friendly staff and proximity to stations and metro.
Location: Close to wide range of shopping and plenty of restaurants and cafes nearby.
Nice welcome at reception on arrival .Very friendly and helpful staff. Rooms are quite small but very nice with comfortable bed. Good choice at breakfast. Station and metro closeby. Hotel in side street off main road and quiet. Good choice of shopping and restaurants all in walking distance.
Comment from Hotel Management
Dec 16, 2016 by Baptiste / Assistant Hotel Manager, Hotel Management
Bonjour, First of all, thank you so much for this relevant review. We really appreciate it. Many great restaurants are around the hotel which really convenient indeed. The hotel is in great and quiet area of Paris. (next to the Train Station Saint Lazare and some of the main sites). Since the renovation, everything has been well maintained to make sure you feel comfortable with us. If you have any suggestions to make, I would be delighted to read it from you. We hope to welcome again next year! Kindest Regards, Baptiste Assistant Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel near St. Lazare

Posted Dec 14, 2016
Pros: Position, very quiet.
Staff were excellent and nothing was too much trouble.
Comment from Hotel Management
Dec 16, 2016 by Baptiste / Assistant Hotel Manager, Hotel Management
Bonjour, Thank you for reviewing our Hotel on Expedia We do our best to make your stay as pleasent as possible. (even if our rooms are not vey big) The location of the Hotel is very important to visit Paris or shop at Gallery Lafayette, Printemps,... Thank you for your great comment that motivates the staff. I wish you a great New Year 2017. : D Kindest Regards, Baptiste Assistant Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent!

Posted Nov 22, 2016
Our stay at the hotel was over all perfect. It was very close to one of the very main metro stations. No need to take a bus or get a taxi as it is 5minutes away! When we got there, the receptionist who greeted us was very polite and accomodating, and speaks very good English as well! The hotel was in a very safe area. The interiors were very elegant and modern. We loved our room especially plus the bathroom was large. Planning to go back to Paris next year and we will definitely return to this hotel.
Comment from Hotel Management
Nov 23, 2016 by Baptiste / Assistant Hotel Manager, Hotel Management
Bonjour, Thank you for taking the time to post your experience on Expedia regarding your last stay with us. When you are pleased, feeling welcomed and comfortable, then so are we! I am happy you found the service particularly friendly and helpful! Look forward to having the pleasure of a return visit soon! Kindest Regards, Baptiste Assistant Hotel Manager
5 out of 5
by A verified traveler from Vancouver, BC, Canada

Why you should come here!

Posted Nov 20, 2016 on Hotels
The staff was very friendly, and very helpful. It may not be in a central location but you are close to transit and if you choose to walk, you can walk to all the major attractions. The room price perfectly fit our budget. The room we stayed in was clean and warm, but if you wanted to, you could open the windows. Highly recommend it.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Bonjour, Thank you for being so thoughtful in giving your appreciation of the time spent at the Hotel WO. We were happy that you had a memorable experience and that you found the staff friendly and very professional. Please know that we will be sure to share your positive feedback with all of the team. Our rooms are not very big indeed, however as you mentioned, they are clean, cozy and well decorated. The location of the hotel is really convenient indeed. (next to the Saint Lazare Station and Les Grands Magasins) We hope to have the occasion of welcoming you back in a not too distant future, and I look forward to seeing you at that time. Kindest Regards, Baptiste Assistant Hotel Manager
5 out of 5
by A verified traveler

Very convenient location and great service

Posted Nov 13, 2016 on Hotels
Great location and superb service by all the staff, very warm, friendly and helpful
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for taking the time to write this lovely review and for grading us so well! We are so glad to read that you have had a comfortable stay with us. It is of central importance for us that you feel at ease, like among friends. We hope we have the pleasure of welcoming you again in our property for your next trip in Paris. Kindest regards, Romain Réception
3 out of 5
by A verified traveler

Convenient to train station; extremely small rooms

Posted Nov 3, 2016 on Hotels
The room was exceedingly small! Too small! However, the night clerk was extremely helpful in all aspects
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for taking the time to write your feedback concerning your stay at the hotel WO. We do our best to make sure that every guest is comfortable, despite the size of the room being on the small side, as it is customary in Paris. We provide complementary upgrades whenever possible, and try our best to inquire about room needs with our guests, to ensure that everyone is comfortable. We hope to have the opportunity of welcoming you again in a bigger room. Kindest regards, Romain Front Desk