Very disappointing and annoying
Posted Feb 23, 2016
The apartment that I stayed in is old, with ruined furniture and dirty carpet. There was no hot water supply on the first night. As there was no staff available at the counter after office hour, I have to call the manager. Without actually listening or checking for details, she raised her voice and immediately denied what I have told her, by insisting that there was hot water two hours ago. I tried very hard to reasoning with her and finally, half an hour later, an assistant came to check. When she confirmed that indeed there was no hot water, the manager did not call to apology or explain. We waited for another hour and then the son of the owner called me and told me we might need to wait for another 2 or 3 hours for the supply to back to normal. But it was nearly 11pm at night. So we (including my two children) ended up having cold shower in the middle of a winter night. But the worst was yet to come. The following morning, the manager insisted she wanted to have a word with me when I tried to ignore her. The funny part was, she was not there to apology but to accuse me for not waiting:"You should have waited for the hot water, we do tell you to wait!" So, we never have the proper explanation nor the apology that we ought to have, or I thought we should have. This is the worst experience I have. And I wonder how could this hotel was rated so high with this kind of service and facilities?