Nice hotel with excellent view
Posted Feb 25, 2017
We stayed at this hotel during their renovation. So naturally, the reception area was very make shift, but it was ok. Check in was smooth, got a new room according to the staff, though the staff that checked us in was not very friendly, not much of eye contact when she spoke to us. Expected a bit more from a Hyatt hotel.
When we got to our room, we were pretty annoyed with the renovation noise - I may have missed the information, but Expedia should've 'warn' its customers that the hotel is under renovation. Anyway, no further complain about the noise as they kept the work from 10am - 6pm, when we were out walking the streets of Paris.
Room was reasonably sized, bed was comfortable, the view was fantastic!!! (We booked the one with Eiffel Tower View)
Toilet was clean and good sized, the floor felt like it is heated - a real plus point. The shower area however had a bad drainage, a 2min shower will flood the area! And it is a NEW room.
As for location, it is brilliant - we can reach the hotel from the metro without walking on the street - it was freezing outside.
Comment from Hotel Management
Mar 2, 2017 by HYATT REGENCY PARIS ETOILE, Hotel Management
Thank you very much for your ery rich comment. We love to read this kind of feeback.
Concerning the experience you had at the check-in, I am very sorry to read this.
Our teams are normally recognized for their professionalism and kindness. I'm sorry that was not the case for you.
Also, I am very sorry to read that the renovations have bothered you that much, please accept my sincere apologies.
We really do our best to minimize the impact on the tranquility of our customers. Indeed, we completely isolate the floors concerned by the renovation in order to confine the noises as much as possible.
Hawever, I am glad that you enjoyed our brand new room and our view so much.
Looking forward to welcoming you again soon at Hyatt Regency Paris Etoile,