Ratings based on 1,283 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from kyoto

スタッフの対応が最高でした。

Posted Feb 2, 2016
立地はあまり良くないですがスタッフの対応が非常に良かったです。 特にハウスキーピングの政争の丁寧な事が感動しました。
Comment from Hotel Management
Feb 4, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear guest, Thank you for your comment. Being committed to delivering the best quality of service possible and making our guests stays unforgettable, we are more than happy to read that our hotel met your expectations. We would be delighted to have you as our guest again during your next stay in Paris.
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

宿泊状況について

Posted Feb 1, 2016
ポルトマイヨという立地上、少し不便でしたがスタッフの対応、ハウスキーピングの掃除のスキルには大満足です。また朝ごはんのバフェは非常に種類も多くおいしかったです。 残念だったのは滞在中にストライキが起こりホテル前が集会所になっていた事でした。まあホテル側の責任ではないのですが・・・非常に迷惑しました。
4 out of 5
Recommended
for Everyone
by A verified traveler from 豊橋市

地下鉄から近く、コンビニ、レストランも直ぐそば

Posted Jan 22, 2016
Pros: 街の中心街へ出るのに便利で、食料品など買い物が安心してできる。
Cons: 日本からインスタントコーヒーを持って行きましたが、ポット、湯沸かし器が部屋にありませんでした。これには困りました。
Location: エールフランスのバスが、シャルル・ド・ゴール空港からホテルの前まで運行しています。とても便利です。
名称は変化していますが、古くから日本人旅行者がよく利用する有名なホテルです。古くなった部屋も順に改装され清潔になりました。地下鉄を出て、ショッピング通りを歩き3、4分でホテルに着きます。外に出ることがないため、雨の日、寒い日は快適です。また、その途中に大きなスーパーマーケットやパン屋、ファーストフードもあり、買い物はとても便利です。
Comment from Hotel Management
Feb 3, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear Isaac, First let me thank you for sharing your feedback and allow me to express my sincere apologies for any inconvenience you have experienced. I concede that some of our rooms need to be refreshed, you are completely right. Actually Hyatt Regency Paris Etoile started a renovation program in November 2015. All our rooms will be transformed into bright and fresh contemporary spaces with brand new equipment, and then the public areas, restaurant and bars will be modernized. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Fun in Paris

Posted Jan 13, 2016
Pros: Location and the staff and easy access to the Metro
Cons: update the rooms alittle
Location: Great location because the Metro was right there and provided access to the entire city
This was an ideal location, close to the action but a little out of the way to enjoy local establishments. This hotel is connected to a shopping center and right into the Metro. Great way to get around. The room was comfortable and the bed was great, it is hard to find king size beds in Paris. The staff was friendly and very helpful. The restaurant was good, but the ones right outside the door were great.
Comment from Hotel Management
Feb 2, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear David Thank you very much for your comment and for pointing out many of our assets. Indeed, our location, connected to the Palais des Congrès and to the metro, is excellent and there are plenty of shops discover. I am glad that you also liked your room, the staff and the restaurant. I also would like to let you know that, since Novembre 2015, Hyatt Regency Paris Etoile started a renovation program. All our rooms are going to be transformed, then the public areas, restaurant, bars and meeting spaces. Looking forward to welcoming you again soon at Hyatt Regency Paris Etoile! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from South Korea

Hotel with Impressive and nice staff!

Posted Jan 12, 2016
I love the impressive staff in the club rounge. They are very nice and friendly. They made my trip much happier and more comfortable. :) Also, I love the view of Paris in the room,especially Eiffel tower. :) The hotel looked a bit old but everything's very clean with cosy and good condition. :)
Comment from Hotel Management
Feb 2, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear guest, First, let me thank you for your nice comment. I am sincerely glad to read that you enjoyed your stay with us, and I hope that we will have the pleasure of welcoming you again soon. I’m also happy to let you that our hotel is currently under renovation. All our rooms are going to be transformed, then the public areas, restaurant, bars and meeting spaces. Kind regards
Comment from Hotel Management
Feb 2, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear guest, First, let me thank you for your nice comment. I am sincerely glad to read that you enjoyed your stay with us, and I hope that we will have the pleasure of welcoming you again soon. I’m also happy to let you that our hotel is currently under renovation. All our rooms are going to be transformed, then the public areas, restaurant, bars and meeting spaces. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from South Korea

한번쯤 머무를만한 호텔!

Posted Jan 11, 2016
깔끔했지만 시설은 약간 노후된 느낌을 받았습니다. 이전에 머물렀던 숙소랑 비슷했구요. 제일 좋은건 에펠탑 바로 보였다는거! 그리고 직원분들이 굉장히 친절해서 기분좋게 머물렀습니다^^ Clean but a bit old facility. Nearly same condition as other hotels in Paris. The full view of Effiel Tower was the best and the staff were so helpful and friendly.
Comment from Hotel Management
Feb 2, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear Kate Kim, thank you for your comment. Really glad to read that you liked the view. I also would like to share with you that our hotel is going to be completely renovated. We hope to have the pleasure of welcoming you again soon at Hyatt Regency Paris Etoile. Kind regards
2 out of 5
by A verified traveler from Gh

Hotel muy viejo y descuidado.

Posted Jan 9, 2016
El hotel tiene instalaciones muy viejas. No está al nivel de lo que me han cobrado. Las camas muy duras e incómodas. Por ejemplo. Una cama King size que me cobraron, eran día camas unidas con un agujero super molesto en medio.
Comment from Hotel Management
Feb 2, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear Gas, First, let me thank you for your comment. I am sorry to read that your stay with us did not meet your expectations, please accept my sincere apologies. Indeed, our hotel needs to be renovated, and I am glad to let you know that we have started these renovations in November 2015. All our rooms are going to be transformed, then the public areas, restaurant, bars and meeting spaces. I hope that you will come back to visit us in the months to come to discover our brand new property. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

また、利用します。

Posted Jan 8, 2016
テロの件があり、ホテルショパンをキャンセルして宿泊。観光に便利な路線に隣接。大きいスーパーあり。ケトル利用は要依頼〔無料〕冷蔵庫利用も依頼〔無料〕。フリースペースはほとんどない。基本、アメニティも前日のものが少しでも残っていれば補充はないので必要ならば、要依頼。
Comment from Hotel Management
Feb 3, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear guest Thank you for sharing your experience with us. We will take good note of your comments. I hope that we will have the pleasure of welcoming you again soon. Best Regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from 日本

駅、ショッピングモール直結

Posted Jan 8, 2016
メトロ1号線のポルトマイヨ駅がモールを歩いて3分ほどで便利でした。 ホテル横にはエールフランスバスの停留所もあり、空港ーホテルの移動も楽チンでした。 地下のショッピングモール内にあるスーパーは品揃えが良く(特にお酒)モノプリより良かったと思います。ダロワイヨやポールのお店もあります。 部屋の方は可もなく不可もなく、な感じ。設備は最低限。シャワーの温度が安定しないので困りました。
Comment from Hotel Management
Feb 3, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear guest, Thank you for taking the time to leave a review on Hyatt Regency Paris Etoile. Indeed our hotel is very well located and easy to access. Concerning your comment on the shower temperature, I’m very sorry to read that it was not perfectly operational. Be sure that I'll communicate your review to the concerned service. I sincerely hope that you will come back to visit us once the renovation works are done, to enjoy a true Hyatt Regency experience.
2 out of 5
by A verified traveler from Lancaster, PA USA

New Years in Paris

Posted Jan 7, 2016
Pros: When I booked it - The View of Paris, Eiffel Tower, the Lounge, the Location - plus attached to a "mall"
Cons: The rooms need to be updated, you could see chipped paint, old shower curtains, old décor, no smoking area at the lounge on the roof, loss of business
Location: There is the M1 line that sits on the far end of the mall, very convenient for where ever you want to go, Plenty of restaurants in the area. Shopping
When I found the HRPE on Expedia, I was excited about the view, location, and top floor lounge. The room I booked through the description on Expedia showed an Eiffel Tower view, but was not the same that I was given upon arrival, and I found my reservation had been cancelled. No reason given. It was fixed, and the initial room was a Club Room, but I had to press my right cheek to the window to see the Eiffel Tower. Hotel full (even with the Terror attacks). The room décor was older, the room was much smaller than the picture implied. There were no "please clean" signs, one day it was near 8pm when house keeping came, too late by then. The lobby was Very large, and very dark, never really saw any activity after 5. The TV was a Flat screen, but there was no menu and the remote was finicky. The 2nd room I had was a reverse identical to the first, but now I had a view of the Eiffel Tower and City. I went to the Lounge on the 34th floor, nice in the pictures, but small in reality, Great views, but if you were a smoker, and many who visit are, there was no where to have a smoke, you had to go back downstairs. A simple fix and the lounge wouldn't loose $100's per day!! The Gym was ok, about 7 machine. All the entry points were guarded, revolving doors closed, one door in and out, I understand with the attacks comes improved security, but this was overkill and in my opinion, terror won!
Comment from Hotel Management
Feb 2, 2016 by Hyatt Regency Paris Etoile, Hotel Management
Dear Pete, Reading your comment, I feel really sorry that your stay was far from meeting your expectations. I have to admit that this hotel needs a complete refurbishment, and this is the reason why we started a big renovation program in November 2015. All the rooms, public areas, restaurant and bars will be transformed into a brand new comfortable and modern spaces. The lobby and Bar La Vue will look completely different with another concept. Be sure that I take good note of all your comments and I will share it with the concerned departments. I sincerely hope that you will come back to visit us in a few months to enjoy a true Hyatt Regency experience. Kind regards, Hyatt Regency Paris Etoile.