Ratings based on 1,468 Verified Reviews

3.5 out of 5
71% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from hayre

Nice hotel close to the downtown area

Posted May 31, 2017
Nice to stay in here close to everything walks around
Comment from Hotel Management
Jun 1, 2017 by Hyatt Regency Paris Etoile, Hotel Management
Dear guest, Thank you very much for your feedback. We're very glad to learn that you enjoyed your stay at our hotel. We really hope to host you again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Despite the noise from construction the newly remodeled rooms are nice. The restaurant and room service left much to be desired. Good location, easy access to everything and gym facilities are top notch. Views of city and the Eiffel Tower are perfect.
Comment from Hotel Management
May 16, 2017 by Hyatt Regency Paris Etoile, Hotel Management
Dear Sir, Thank you very much for your comment. We are glad that you enjoyed the view of Paris. We are very sorry to read that the renovations have bothered you, please accept my sincere apologies. We really do our best to minimize the impact on the tranquility of our customers. Indeed, we completely isolate the floors concerned by the renovation in order to confine the noises as much as possible. I hope that we will have the pleasure of welcoming you again soon at Hyatt Regency Paris Etoile. Hyatt Regency Paris Etoile
3 out of 5
by A verified traveler

Not the same hotel I've stayed in before

Posted Mar 30, 2017
I've stayed at that Hyatt 4 times in the past 4 years and for some reason I was placed in a room on an unrenovatwd floor. I'm not happy about it.
Comment from Hotel Management
Apr 3, 2017 by HYATT REGENCY PARIS ETOILE, Hotel Management
Dear Guest, First let me thank you again for sharing your feedback. I am sorry to read that your stay with us did not meet your expectations, please accept my sincere apologies. I would like to thank you for your fidelity and I totally understand your disappointment. Please, do not hesitate to contact us before your next stay. We will be more than happy to propose you one of our brand new renovated rooms with the nicest view above Paris. Kind regards, Juatt Regency Paris Etoile
2 out of 5
by David

Posted Mar 22, 2017 on Hotels
Did not know hotel under refurbished Bad entrance via shopping centre Poor quality temporary reception bar etc
Comment from Hotel Management
Mar 24, 2017 by Guest Relations, Hotel Management
Dear David, First let me thank you again for sharing your feedback. Be sure that we take good note of your comment on our tempoary spaces and we will make our best to improve it. We hope that we will have the pleasure of welcoming you again soon at Hyatt Regency Paris Etoile and have the chance to offer you an even better experience. Kindest regards,
3 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Nice hotel with excellent view

Posted Feb 25, 2017
Pros: The View!!
Cons: Quickly get the Reno done!
Location: 10 mins walk to Arc de Triomphe. Cafés and eateries within the same building!
We stayed at this hotel during their renovation. So naturally, the reception area was very make shift, but it was ok. Check in was smooth, got a new room according to the staff, though the staff that checked us in was not very friendly, not much of eye contact when she spoke to us. Expected a bit more from a Hyatt hotel. When we got to our room, we were pretty annoyed with the renovation noise - I may have missed the information, but Expedia should've 'warn' its customers that the hotel is under renovation. Anyway, no further complain about the noise as they kept the work from 10am - 6pm, when we were out walking the streets of Paris. Room was reasonably sized, bed was comfortable, the view was fantastic!!! (We booked the one with Eiffel Tower View) Toilet was clean and good sized, the floor felt like it is heated - a real plus point. The shower area however had a bad drainage, a 2min shower will flood the area! And it is a NEW room. As for location, it is brilliant - we can reach the hotel from the metro without walking on the street - it was freezing outside.
Comment from Hotel Management
Mar 2, 2017 by HYATT REGENCY PARIS ETOILE, Hotel Management
Dear CLK, Thank you very much for your ery rich comment. We love to read this kind of feeback. Concerning the experience you had at the check-in, I am very sorry to read this. Our teams are normally recognized for their professionalism and kindness. I'm sorry that was not the case for you. Also, I am very sorry to read that the renovations have bothered you that much, please accept my sincere apologies. We really do our best to minimize the impact on the tranquility of our customers. Indeed, we completely isolate the floors concerned by the renovation in order to confine the noises as much as possible. Hawever, I am glad that you enjoyed our brand new room and our view so much. Looking forward to welcoming you again soon at Hyatt Regency Paris Etoile, Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Medellin

Good Hotel in Paris

Posted Feb 16, 2017
It's a good hotel, almost finished the remodelling. The confort of an American room but in Paris.
Comment from Hotel Management
Feb 17, 2017 by HYATT REGENCY PARIS ETOILE, Hotel Management
Dear Javier, Thank you very much for your comment ! Indeed, the brand new rooms have all the comfort with the most amazing view of Paris. Kind regards,
4 out of 5
by James S.Y.

Posted Feb 16, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear James, Thank you very much for your nice rating, Hope to see you again soon at Hyatt Regency Paris Etoile, Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Very comfortable, staff is amazing, the hotel facilities as well, unfortunately we went while they were refurbishing various areas of the hotel so it was a little noisy in the morning though manageable. Great location! I would highly recommend it.
Comment from Hotel Management
Feb 17, 2017 by HYATT REGENCY PARIS ETOILE, Hotel Management
Dear Guest, Thank you very much for such a laudatory comment on Hyatt Regency Paris Etoile. I am sincerely glad to read that you enjoyed your stay with us, and I hope that we will have the pleasure of welcoming you again soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from K

Excellent location.

Posted Feb 13, 2017
Great location with airport shuttle pickup right out front. Renovation was going on and the voice was unbearable during the morning. But was fine in the evening.
Comment from Hotel Management
Feb 13, 2017 by HYATT REGENCY PARIS ETOILE, Hotel Management
Dear Mahesh, First, let me thank you for having taken the time to write a review on Expedia. Indeed, the hotel is easily accessible from the different Parisians airports and it’s very easy to get around Paris from the hotel, thanks to the many means of transport nearby. However, I am very sorry to read that the renovations have bothered on the morning, please accept my sincere apologies. We really do our best to minimize the impact on the tranquility of our customers. Indeed, we completely isolate the floors concerned by the renovation in order to confine the noises as much as possible. I hope that we will have the pleasure of welcoming you again soon at Hyatt Regency Paris Etoile. Best regards,
4 out of 5
by Lee

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Lee, Thank you very much for your nice rating, I am glad that you enjoyed your stay with us. Looking forward to welcoming you again soon at Hyatt Regency Paris Etoile, Best Regards,