"home away from home" in Paris
Posted Sep 17, 2016
This is our third stay at K&K Hotel Cayré. This most accommodating hotel has truly become our "home away from home" when in Paris. Like our two previous experiences here, we experienced not one single problem on this most recent nine-night stay. People were as amazingly nice, courteous and helpful as before. It was nice to see familiar faces: Sébastien, Robert, and Rémy were as gracious as ever in the breakfast room--as were their newer colleagues. But the assistance we received during our last moments after check-out epitomizes the first-class service here: we had just checked out and were awaiting our transfer car back to the airport. The hotel was extremely busy. The breakfast room was bustling, and there was an endless stream of people at the front desk--yet each request was addressed promptly and efficiently. How we wish we knew the name of the wonderful young woman who helped us at the front desk! Despite multiple confirmations, our transfer car never arrived, and time was flying by. In a panic, we could not reach the company on our phone, so we sought the help of the young lady at the desk. While already assisting multiple guests at once, she immediately recognized our panic and telephoned the transfer company. They were about to dispatch a vehicle to us, but time was passing. The woman at the desk graciously called us a taxi and we were on our way in seconds. We arrived at the airport in time and did not miss our flight. She did all this while helping everyone else!
Comment from Hotel Management
Sep 20, 2016 by Gregory, Guest Relations Department, Hotel Management
Thank you very much for posting your great feedback. Andreaa and all our staff were pleased to make your stay memorable and comfortable. We are glad you mannge to get your plane on time. Do not hesitate to come back for your next trip to Paris. Best regards.