Ratings based on 2,122 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Fijn dichtbij Disney.

Posted Nov 29, 2016
Het is fijn dat het zo dichtbij Disney is. Vorig jaar super kamer, dit jaar oud en aan vervanging toe. Kluis kapot, bed kapot, bad kapot. Wel gaan ze renoveren dus dan komen wij zeker nog eens! Ontbijt is verder hartstikke goed en lekker, personeel is uiterst vriendelijk. Op de wat mindere kamer na, een erg goed verblijf gehad.
Comment from Hotel Management
Dec 1, 2016 by Elodie, Hotel Management
Dear, Thank to sharing your advice. We notice that you are a regular guest, and you appreciate our hotel. Like you say, we renovated the rooms. We hope to welcome you again in our brand new room.
2 out of 5
by A verified traveler from Northern Ireland

Disappointing

Posted Nov 16, 2016
Location: When we were at hotel I noticed on their own website that it was possible to arrange a trip to Versailles though hotel - this was a lie.
No tea making facilities in room and hotel will only provide one towel per person each day so no extra towel for hand drying. Will provide kettle only if asked but will charge for cups, tea, coffee, milk etc
Comment from Hotel Management
Nov 21, 2016 by Elodie, Hotel Management
Dear, Thank you for taking the time to share your advice on our hotel. I carrefully check our website and I can't find where it's writtten we arrange a trip to Versailles. We provide only one towel per person for ecology reason. If you wanted more you just had to ask at the reception. And for your next stay I invite you to go the reception for any request. Best regards
4 out of 5
by A verified traveler

Great hotel

Posted Nov 12, 2016
Great hotel for a great price! Very close to disneyland paris and a short train ride to the airport.
Comment from Hotel Management
Nov 14, 2016 by Elodie, Hotel Management
Dear, Thank you for taking the time to give us your advice on our hotel. We take notice that you appreciate our stay and we hope to welcome you again. Best regards
2 out of 5
by A verified traveler from Cheadle

Sewers and Stains

Posted Nov 6, 2016
Pros: Professional check in, quick shuttle bus to Disney
Cons: Poor hygiene, fresh and older sewage smells
Location: Disney paris - 10 min shuttle bus away
Check in was smooth and professional, hotel shuttle bus was free, quick and comfortable. ..but the rest of the stay was terrible. The corridor to the room smelled of fresh faeces at one end, and stale urine at the other. Our room (#2030) was dirty, there were stains all over the carpet (1x particularly-obvious large vomit stain) The beds were old, the mattresses thin - one bedframe was actually broken in half. We requested more pillows (twice) and eventually received them the next day. The toilet flush was broken. Bar service was expensive and poor - 2x staff both ignored us for 5 minutes whilst they BOTH chopped lemons. (We were the only people at the bar, we now understand why) When we complained, we were told our room were due for refurbishing - the hotel was quiet, why were we not put in an already-refurbished room? To be fair, upon 2nd complaint email, we were offered 20% off our next stay - but we will NEVER be going back to this hotel
Comment from Hotel Management
Nov 17, 2016 by Elodie, Hotel Management
Dear Ray, Following your comments on all the différents websites, we contacted you and we do hope that we have satisfatied you. We thank you for your advice that will make us progress.
3 out of 5
by A verified traveler

Posted Nov 5, 2016
Pros: Nah am Disneyland, gute Erreichbarkeit, Shuttlebus zum Park
Cons: Zimmer + Hotel waren in keinem guten Zustand. Viele optische und bauliche Mängel im Zimmer. Das Personal wirkte teils etwas überfordert,
Comment from Hotel Management
Nov 7, 2016 by Elodie, Hotel Management
Thank you for taking the time to give us your advice on our hotel. We are renovating the rooms. We take notice that you appreciate our localisation. Best regards
2 out of 5
by A verified traveler from NRW

Nie wieder

Posted Nov 3, 2016
Location: Das Hotel gehört zu den Disney Selected Hotels und befindet sich ca. 10-15 Min entfernt vom Disneyland Paris.
Ich habe das Hotel Anfang des Jahres für Halloween gebucht, damals gab es das B&B noch nicht. Die Bewertungen waren gemischt aber der Preis ganz gut also habe ich gebucht. Da das Kyriad zu den Selected Hotels gehört kann man einige Annehmlichkeiten nutzen wie den Gratis Shuttle oder den Shopping Service, also die Souvenirs gratis ins Hotel liefern lassen. Den Shopping Service haben wir nicht genutzt. Das Disneyland hatte bis 22 Uhr geöffnet also ist man vor 23 Uhr nicht zurück aber der Hotel Shop hat nur bis 22 Uhr geöffnet also kann man die Souvenirs nicht mehr abends abholen. Der Shop öffnet morgens aber auch erst nach den Extra Magic Hours also kann man sich das ganze lieber Sparen und z.B. am Abreisetag shoppen. Zum Zimmer : geht garnicht ! Die Toilettenspülung ist fast abgefallen, Schimmel im Bad und vor der Tür, das Bild fiel fast aus dem Rahmen usw. Wir hatten für 2 Personen ein 4 Bett Zimmer aber im Stockbett wollte man aufgrund der Flecken an der Wand nicht schlafen. Einfach fies. Die Zimmer sind stark Renovierungsbedürftig. Das Frühstück war in Ordnung, für Frankreich ausreichend. Es gab Cornflakes, Croissants, süßen Aufstrich, Wurst, Käse, Baguette und englische Sachen wie Röstis, Würstchen usw ... das Personal beim Frühstück war sehr freundlich was man von der Dame am Check In nicht behaupten konnte.
Comment from Hotel Management
Nov 7, 2016 by Elodie, Hotel Management
Thank you for taking the time to give us your advice on our hotel. We want to informe you that the room are in renovation. We take notice that you appreciated out breakfast food and staff. We will be pleased to welcome you again in a brand new room. Best regards
1 out of 5
by A verified traveler from london

Disappointing experience

Posted Nov 2, 2016
Pros: Staff politely dismiss your request and are not accommodating to a person with special needs
Cons: No connection with guests and food is disgusting, we didn't eat at the hotel
Location: Disney
Comment from Hotel Management
Nov 7, 2016 by Elodie, Hotel Management
Thank you for taking the time to give us your advice on our hotel.We would have appreciate that you taste the food before saying that the food was discusting. Best regards
3 out of 5
by A verified traveler

Vooral familie hotel.

Posted Oct 30, 2016
Kyriad is een hotel met vooral familiekamers. De onze was niet heel groot en de kamers gaan al wat jaren mee. Echter het is prima te doen. Ik vond het bed prima, mijn vriend vond het hard. Het was op het oog schoon maar rond de deurknoppen mocht wel een doekje. Opvallend was dat het extreem warm was in het hotel. Voornamelijk op de gang. Geen idee waarom. Het ontbijt is oké. Niet heel uitgebreid maar zeker genoeg keuze. Wel was het druk en zeker de tweede dag. Als extra is er nog een kinderboerderij die er verzorgd uit ziet. De bus tussen Disney en hotel is ideaal. Dat was ook de reden om voor dit hotel te kiezen.
Comment from Hotel Management
Nov 3, 2016 by Elodie, Hotel Management
Thank you for taking the time to give us your advice on our hotel.We take notice that you appreciated the most of your stay. Best regards
4 out of 5
by A verified traveler from Röbel

Für einen kurzen Trip ist es zu empfehlen.

Posted Oct 26, 2016
Pros: Die Sauberkeit
Cons: Oben schon geschrieben
Location: Eigentlich alles
Die Verständigung auf Deutsch war nicht zu empfehlen. Das Frühstück war immer das selbe Büfett . Sonst war alles ok .
Comment from Hotel Management
Oct 28, 2016 by Elodie, Hotel Management
Thank you for taking the time to share your advice. We regret not having been able to meet all your expectations. We are glade to notice that you are generally satisfied and hope to welcom you again on a future stay.
4 out of 5
by A verified traveler from Köln

Posted Oct 20, 2016
Nettes Personal, gutes Frühstück, schöne Möglichkeiten für Kinder (KinderBauernhof etc.) und wenn man nicht den ganzen Tag auf dem Zimmer verbringt ein super Ort zum Übernachten und für kürzere Aufenthalte.