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Reviews of Hôtel de Sers

5 out of 5
Hôtel de Sers
41 Avenue Pierre 1er de Serbie, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 231 out of 388 reviews" "
Rating 8 - Good. 98 out of 388 reviews" "
Rating 6 - Okay. 38 out of 388 reviews" "
Rating 4 - Poor. 12 out of 388 reviews" "
Rating 2 - Terrible. 9 out of 388 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Absolutely beautiful Hotel with views of the tower, would 100% recommend xx
Stayed 1 night in Dec 2023
Response from Cedric Head Concierge on Feb 9, 2024
Dear Sarah,Thank you so much for this wonderful comment !We hope to see you back very soon.Regards,

8/10 Good

Rasmus

Stayed 2 nights in Nov 2023

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout le personnel est très courtois et professionnel Merci à Cédric pour ses services
Stayed 3 nights in Sep 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and attentive. Would stay there again.
Stayed 7 nights in Aug 2023
Response from Isabelle - Front of House Manager on Aug 26, 2023
Thank you for your great review ! It's a pleasure to read you have spent a great stay with us.Best regards

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing atmosphere ♥️
Absolutely amazing atmosphere and stuff!!! First we were at the 4th floor, and I was upset about the room, because it was tiny, not comfortable, and very tired. The next morning we didn’t have a hot water, I asked about that at the reception, and, fortunately, we were moved to the 7th floor. Absolutely different experience! Such an amazing room, beautiful, comfortable, with the nice view and terrace. So appreciate for the upgrade! All stuff was extremely nice and helpful. I would say I never ever met the same. It’s a big treasure for the owner, keep your team safe, they do all the job!
Stayed 3 nights in Jun 2023
Response from Isabelle - Front of House Manager on Jul 6, 2023
Dear TatianaThank you for the 10/10 and your great feedback !It was a pleasure to upgrade you in our Prestige room and meet you during your stay. We are looking forward to welcome you again in your Parisian home. Warmest regards

4/10 Poor

Mohammed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
Stayed 1 night in Jun 2023
Response from Isabelle - Front of House Manager on Jun 19, 2023
Dear Sir I am deeply sorry to read that your stay didn't meet your expectation. I remain at your entire disposal to discuss on your experience.Warmest regards

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Isabelle- Front OfHouse Manager on May 5, 2023
Dear Chritopher Thank you for your great feedback !We hope to have the pleasure to welcome you soonWarmest regards

10/10 Excellent

David, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great staff. Will return for sure.
Response from Isabelle Taboury on Dec 29, 2022
Dear David, Thank you so much for your stay at the Hotel de Sers. What a pleasure it was to read that you enjoyed your stay with us ! We remain at your disposal for anything you may need. We wish you all the best for the end of the year and we look forward to welcoming you back soon. Best regards, Isabelle Taboury Front of House Manager

10/10 Excellent

Yee Kok, Kuala Lumpur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my booked room’s shower area has no cover and hence water all spills out while taking bath and hence making toilet floor all wet. Other than that, its a really great hotel with very friendly staffs
Stayed 3 nights in Dec 2022
Response from Aidan - Front Desk Manager on Dec 31, 2022
Dear Mr Yee Kok,Warm greetings from Paris.I would like to thank you for taking the time to leave us your feedback as well as a score of 5 out of 5.This feedback is very important to us as it helps the hotel improve the quality of service that we offer.In the case of your shower, we communicated this directly with our technical department in order to fix the problem.We would love to welcome you back to our hotel in the future and we wish you a lovely end to the year.Yours sincerely,Aidan Hickman - Front Desk Manager

4/10 Poor

Yelena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are small, towels are flimsy , not white anymore . Cheap finishes . Definitely not a 5 star hotel
Stayed 2 nights in Sep 2022
Response from Aidan Hickman - Front Desk Manager on Dec 31, 2022
Dear Yelena,Warm greetings from Paris.I would like to thank you for taking the time to leave a comment and your feedback regarding your stay in our hotel.We take all our clients feedback very seriously as it helps us to improve our service. We are always working to improve our products and passed your feedback directly to the people who deal with our laundry.I would love to welcome you back in the future so that we could discuss your experience further and to show you the true hotel de Sers experience.I wish you a lovely evening and a great end to the year.Yours sincerely,Aidan Hickman – Front Office Manager

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Adam S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Paola, oak park

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect . Is clean, new , elegant, quiet but in the center of everything in paris . Is just a dream hotel . Staff is very nice and always helping . Early checking ect
Stayed 3 nights in May 2022
Response from Isabelle - Front of House Manager on Jun 30, 2022
Dear Paola Thank you for taking the time to leave us a great review ! We are looking forward to welcome you again

6/10 Okay

Victor

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This should never be rated 5 star hotel . The only thing is up to rate is a lobby area. I would never stay here again.
Stayed 2 nights in May 2022
Response from Isabelle- Front of House Manager on Jun 30, 2022
Dear Victor I am deeply sorry to read your stay didn't meet your expectation. Your feedback are importants and allow us to improve our quality of service I am staying at your entire disposal to discuss . Best regard

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional. They went out of their way to make our stay remarkable. This is a A rated Hotel. I would definitely come back and recommend to everyone I know.
Stayed 3 nights in Feb 2022
Response from Isabelle - Front of House Manager on Feb 10, 2022
Thank you so much for your review and mentionning our front desk staff. We have shared your comment with the rest of the team We are very pleased to read that you enjoyed your stay with us. We will be looking forward to welcoming you back. Best regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👍
Pleasant stay, thank you 🙏
Stayed 1 night in Aug 2021
Response from Reception on Sep 7, 2021
Thank you very much !

8/10 Good

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Great
Nice and good services, friendly staff
Stayed 4 nights in Jul 2020
Response from Jacqueline Fontaine on Aug 27, 2020
Dear Ahmed, I hope this message finds you well. This is just to thank you for sharing your experience after staying at our property. Your comments have been shared with the staff who are very thrilled with your acknowledgement. We hope to be having the pleasure to welcoming you back again. With kind regards, Jacqueline

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great place to stay. Staff is great. Will defiantly come back.
Stayed 4 nights in Jan 2020
Response from Jacqueline on Jan 14, 2020
Dear Guest, Thank you for the great feedback you have just left after staying at the Hotel De Sers ! I am glad to read that you enjoyed our property and that the service provided by our staff had given you satisfactory. I am happy to count you among our new ambassadors. We all look forward to welcoming you back soon ! With kind regards, Jacqueline Fontaine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Jacqueline on Jan 14, 2020
Dear Guest, I would like to start my answer message by wishing you a very Happy New Year 2020 ! I am delighted to read that 2020 started well as you seemed to have enjoyed your stay at the Hotel De Sers ! Thank you for the maximum rate of 5/5 granted to us. I hope that this experience will be followed by many others here in Paris with us. With kind regards, Jacqueline Fontaine

8/10 Good

John, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a better reataurant bar area location is excellent , nice rooms , great staff
Stayed 5 nights in Dec 2019
Response from Jacqueline on Jan 14, 2020
Dear John, I would like to first of all extend you my Best Wishes for 2020 ! Thank you for sharing your experience after staying at the Hotel De Sers. I am delighted to read that you enjoyed our location as well as our rooms. Thank you for mentionning our staff, which will encourage them to keep up the good work. I hope to have the occassion to welcome you back on your next visit to Paris. With kind regards, Jacqueline

10/10 Excellent

Ondrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eiffel Tower suite living room
Balcony
King
Stayed 2 nights in Sep 2019
Response from Jacqueline on Jan 14, 2020
Dear Ondrea, Thank you for sharing some photos of your suite shortly after your stay at the Hotel De Sers ! I hope you enjoyed the suite's terrace and it's lovely view of the Eiffel Tower. Thank you for the great 10/10 note you granted us, which represents a splendid reward for our staff. I hope to be able to welcome you back once again at the Hotel De Sers ! With kind regards, Jacqueline Fontaine

10/10 Excellent

Robink, Los Angeles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, upscale hotel in the heart of Paris!
Stayed 3 nights in Oct 2019
Response from Jacqueline on Oct 25, 2019
Dear Robink, Thank you for your having taken from your time to share your experience after staying at the Hotel De Sers ! Thank you for the great rating of 5/5 you granted us. I am delighted to read that you enjoyed our location in the heart of Paris' Golden Triangle. I surely hope that we would choose our property once again on your next trip to the City of Lights ! With warm regards, Jacqueline, Front of the House Manager

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Jacqueline Fontaine on Sep 12, 2019
Dear Mr Montiaga Carreto, Thank you so much for granting us the maximum rate of 10/10 after your recent stay at the Hotel De Sers ! I am very glad and proud that our entire team was up to your needs during your stay and will certainly thank them on your behalf. I hope that we will soon have the pleasure of welcoming you back again on your next trip to Paris. With kind regards, Jacqueline

8/10 Good

Silvia, Virginia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is close to main attractions like Champs Elisees, Arc du Triumphe, restaurants and subways. Staff is very friendly, concierge very helpful. Breakfast great with many options of bread, cheese, yogurt, coffee, milk. I recommend and will stay at the hotel again.
Stayed 3 nights in Aug 2019
Response from Jacqueline Fontaine on Sep 5, 2019
Dear Silvia, I would first of all wish to thank you for the time spent in filling out our survey and mostly for the nice feedback left after your stay. I am glad to read that our staff have met your expectations and that you would come again. Thank you in advance for becoming one of our pecious ambassadors by sharing your experience at our property ! I hope you have had a nice and safe trip back home. With kind regards, Jacqueline

10/10 Excellent

Effie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Jacqueline on Sep 6, 2019
Bonjour Effie, Au nom de toute l'équipe, je vous remercie infiniment pour cette note de 10/10 que vous nous avez accordé suite à votre séjour. Je suis ravie que votre séjour se soit bien passé et j'espère que vous nous choisirez de nouveau pour votre prochaine visite. Dans cette attente, je vous souhaite une bonne rentrée ! Bien cordialement, Jacqueline

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations...
Stayed 1 night in Jul 2019
Response from Jacqueline Fontaine on Aug 13, 2019
Dear Scott, On behalf of our team members, I would sincerely wish to thank you for your wonderful feedback, in terms of rating and comments. The staff were very thrilled about having succeeded in leaving you great memories from your stay. We hope you had had a safe trip back and hopefully wish to have you back with us in the very near future. In the meantime, I wish you a lovely summer season. With kind regards, Jacqueline

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Jacqueline Fontaine on Aug 13, 2019
Dear Guest, Thank you for having taken a few moments of your time to leave us such a great rating shortly after you stay at our property. We hope you left bringing lovely souvenirs with you We sincerely hope to have you back with us on your next visit to Paris. Sincerely yours, Jacqueline

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019
Response from Jacqueline Fontaine on Jul 29, 2019
Dear Guest, We would first of all wish to thank you for choosing to stay at our property on your recent visit to Paris. We are very grateful for the good rating you granted us, though we supposed we have missed something during your stay. We hope you would choose us again on your next trip in order for us to hopefully reach all of your expectations and be able to obtain the perfect rating ! In the meantime, we wish you a lovely summer season. With kind regards, Jacqueline

10/10 Excellent

Gary, Valencia, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel says it’s a 5 star and it definitely is a 5 star. The front desk staff is outstanding and the hotel is perfectly situated near the Champs Elysee. The room had a welcome package of fruit and pasty upon check in. Can’t say enough about all the great service. Highly recommend for anyone visiting Paris
Stayed 3 nights in Jun 2019
Response from Jacqueline Fontaine on Jul 29, 2019
Dear Gary, Thank you very much for such an eulogistic feedback after your recent stay at the Hotel De Sers. Your comments have been shared with our team members and they are very thrilled as it rewards them for their daily commitment in order to provide a high standard of service for our guests. We thank you for being one of our precious ambassadors ! We sincerely look forward to welcoming you back on your next visit to Paris. In the meantime, have a lovely summer season ! With kind regards, Jacqueline

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At around $ 400/night (breakfast included) this was not cheap, but considering this is Paris, good value. Location is less than 10 minutes walking from the Champs Elysees, and the hotel is just around the corner of the Georges V. The breakfast was excellent, typically French, with exquisite baguettes, croissants, pains au chocolat and other sweet rolls. Fresh orange juice, eggs, yogurt... Delicious. The only negative was that the three times that we ordered Caffe Latte in the lobby/restaurant area during the day, it took close to 30 minutes. We will return to the Hotel de Sers.
Stayed 5 nights in Jun 2019
Response from Jacqueline Fontaine on Jul 29, 2019
Dear Guest, First of all, we would like to thank you for taking your time sharing your recent experience at the Hotel De Sers. We are gad to read you enjoyed our typically French breakfast along with our location. We apologize for the incident regarding the important delay for delivering your caffe latte in the lobby, we will make sure to improve this point upon your next stay here with us. Thank you for recommending our hotel to others with the great rating you granted us. With kind regards, Jacqueline

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019
Response from Jacqueline Fontaine on Jul 29, 2019
Dear Guest, Thank you for granting us such a great rating after your stay at the Hotel De Sers ! We are thrilled to have succeeded in reaching your expectations during your stay. We sincerely look forward to welcoming you back at our property in the near future. With very kind regards, Jacqueline

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff!! Can’t wait to go back. Great location. Love
Stayed 4 nights in May 2019
Response from Florence on May 29, 2019
Dear Guest, We are delighted to read your message and we look forward to the pleasure of welcoming you very soon ! Florence - Réservations Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Florence on May 21, 2019
Dear Mr. Jason, We thank you very much for your feedback, we are delighted to read that you enjoyed your stay with us and we look forward to the pleasure of welcoming you again

10/10 Excellent

Leti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, will stay again
Delightful stay in my favorite city. The staff is absolutely wonderful. Thank you for making my trip pleasurable.
Stayed 3 nights in May 2019
Response from Florence on May 21, 2019
Dear Ms. Morales, We thank you very much for your feedback, and we are delighted to read it. We hope our hotel will become your new home in Paris !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Florence on May 7, 2019
Dear Guest, We thank you very much for your feedback, and we are delighted to read that you have had a lovely stay with us. We hope we will have the pleasure of welcoming you again, do not hesitate to provide us with your name! With our best regards from Paris Florence - Réservations Manager

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel
Excellent service
Stayed 2 nights in Mar 2019
Response from Jacqueline Fontaine on Mar 14, 2019
Dear Bruno, First of all, I would like to thank you for staying at the Hotel De Sers during your recent visit to Paris. I am pleased to read your satisfaction concerning our service and staff, your valuable comments will be shared with our staff, in order to keep up our standards. We sincerely hope to welcome you back for your next trip to Paris ! With kind regards, Jacqueline

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall, rooms are very nicely decorated but ...small ,otherwise a perfect hotel for Paris .Service is efficient and friendly .
Stayed 2 nights in Jan 2019
Response from Jacqueline Fontaine on Feb 27, 2019
Dear Thierry, First of all, we would like to thank you for sharing your recent experience at the Hotel De Sers. On our side, we have advised our staff of your compliments for which they are very grateful. We sincerely hope you would choose our property once again on your next visit to Paris. We have several room types and I am sure you will find one which size will suit you better than your previous room. In the meantime, have a wonderful day ! With kind regards, Jacqueline

10/10 Excellent

RAMON

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and superb location!!!....Jeanne the Concierge made all the arrangements for a perfect weekend with our friends.
Stayed 6 nights in Jan 2019
Response from Cedric GAZOU Head Concierge on Jan 14, 2019
Dear Mr. Ramon, Thank you very much for your positive and valuable review. We are pleased to read that you have enjoyed the location and the service here at the hotel de Sers. We will forward your feedback to Jeanne and we hope to see you back soon. With our best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service ! Great location. I’m going back again.
Stayed 3 nights in Dec 2018
Response from Cdric Head Concierge on Jan 8, 2019
Dear Madam, dear sir, Thank you very much for your kind and valuable feedback ! It will be our pleasure to welcome you again and to assist you in the best manner.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We were happy with our stay at Hotel de Sers during our Christmas vacation. The staff was friendly and accommodating, it’s situated in a great location close to Champs Elysees and other points of interest, and was very quiet. We had 2 rooms that were next to one another (not connecting) but the interior was beautifully decorated and although the rooms and bathrooms were a bit on the small side, they were clean, quiet and nicely appointed. The concierge helped us secure dinner reservations and we never waited more than a few minutes for a taxi.
Stayed 5 nights in Dec 2018
Response from Cedric Head Concierge on Jan 8, 2019
Dear Madam, Dear Sir, Thank you very much for your kind and valuable feedback. It was our pleasure to welcome you at your hotel de Sers for the festive season. We hope to see you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Florence Poli on Dec 27, 2018
Dear Guest, I would like to thank you for staying with us and for sahring your experience. Looking forward to welcoming you back, I wish you a lovely festive seasons. With my best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Florence Poli on Dec 27, 2018
Dear Guest, I would like to thank you for staying with us and for sahring your experience. Looking forward to welcoming you back, I wish you a lovely festive seasons. With my best regards,

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
For us only worth staying in suite not standard room
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and bedroom but shower was like an outhouse. Completely open, freezing and only the hand held shower worked. Also smelled like cigarette smok every night. I would not stay here again even though the room itself was great if you don’t mind smoke and open hand held water hose as a shower
Stayed 4 nights in Oct 2018

10/10 Excellent

Matt, Tampa, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good. Staff was really friendly. The hotel was very clean.
Stayed 2 nights in Jul 2018
Response from Jacqueline Fontaine on Aug 24, 2018
Dear Matt, Thank you for the 5 out of 5 rating you granted after staying at the Hotel De Sers. Our staff members are aware of our guests feedbacks and are very grateful for your feedback. This is the fruits of their labour and is very rewarding when highlighted by our guests ! We hope you would choose us to host you once again on your next visit to Paris. With kind regards, Jacqueline

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
This was our 2nd trip to Paris so I was looking for the location and Location is what we got! It shares a wall with Four Season George V so you know that your staying in the location. The rooms were small not much space to open luggage. The staff was friendly and spoke English well. They have a restaurant in the hotel it’s a little expensive. Overall I give this hotel a 5 because of its location & cleanliness.
Stayed 2 nights in May 2018
Response from Jacqueline Fontaine on Jun 4, 2018
Dear Yelena, Thank you for leaving us an excellent rating after staying with us. Your comments regarding our staff have been shared with them and they are very grateful to you for your compliments. We hope you would consider staying with us again on your next trip to Paris, we have other room categories, which size may suit you better. Best regards, Jacqueline Fontaine

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great staff, not quite 5 stars though.
Stayed 3 nights in May 2018
Response from Jacqueline Fontaine on Jun 4, 2018
Dear Guest, Thank you for sharing your experience after staying at the Hotel De Sers. Our staff are more than delighted to read your review. It is too bad we did not succeed in meeting all your expectations, so we sincerely hope you would choose us again on your next trip to Paris and hopefully obtain a 5 out of 5 rating from you. Best regards, Jacqueline

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing, location is around the corner the four seasons. Wonderful from start to finish.
Stayed 2 nights in May 2018
Response from Jacqueline Fontaine on May 23, 2018
Dear Guest, On behalf of our staff members, I would like to thank you for such a great review and ranking you granted us. It is such a reward for our staff to read that their hard work is being recognized by our guests ! Thank you for sharing your experience and we hope you will consider choosing our hotel again on your next visit to Paris. With kind regards, Jacqueline

4/10 Poor

Shells, UK

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not a 5 star and overpriced
Lovely staff but lacks some facilities you would expect in 5star such as tea and coffee making facilities, bigger gym area, iPhone dock in room etc. Breakfast (30-40EUR) and room service for tea and coffee overpriced is ridiculous for the standard of hotel. Shower in room was not poor and bath dirty when arrived. Rooms don’t seem as nice as they do in the pictures. Need to update a few things in rooms e.g. cupboards not closing properly in rooms. Just not quite there!!
Stayed 1 night in May 2018
Response from Jacqueline Fontaine on May 23, 2018
Dear Guest, Thank you for having taken of your time to share your experience through this review, though I am saddened to read that your expectations have not been met. As far as the facilities are concerned, we are indeed in the process of putting in place a coffee machine in most of our rooms very shortly.We have encountered some delays in this project, but it will definitely be in place within a few days now. Our gym are is indeed small, but it also includes a sauna and a steam bath. I am not sure if you have mentionned to our front desk staff that you wanted to work out more specifically, as they would have assisted you by suggesting some other fitness club we work with in the neighborhood. As for the breakfast, we have several deals through Expedia, most of our rates are including breakfast, which you have unfortunately not chosen. I would like to end this message by thanking you for pointing out your suggestion of improvements, the détails we need to readjust in order to revise our score upwards. Your compliments towards our staff have been shared with them, they are very grateful to you. I sincerely hope to have you staying with us soon in order With warm regards, Jacqueline