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Reviews of L'Hotel

5 out of 5
L'Hotel
13 Rue Des Beaux Arts, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 288 reviews" "
Rating 8 - Good. 53 out of 288 reviews" "
Rating 6 - Okay. 17 out of 288 reviews" "
Rating 4 - Poor. 11 out of 288 reviews" "
Rating 2 - Terrible. 3 out of 288 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hotel, it’s antiquated but has lots of charm.
Stayed 1 night in Mar 2024
Response from Olivier on Mar 25, 2024
Dear Sir, We do thank you very much for your lovely feedback. We hope to welcome you another time and we wish you a wonderful day.

10/10 Excellent

rosemary, Chevy Chase

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly. The hotel is beautiful. We will definitely return!
Stayed 3 nights in Feb 2024
Response from Olivier on Mar 1, 2024
Dear Madame, We do thank you very much for your lovely feedback and are pleased that you did enjoy your stay with us. We do hope to welcome you back soon and we wish you a wonderful day.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom -room 12 -is a fine period piece but the bathtub arrangement is very difficult for an elderly gent.
Stayed 2 nights in Feb 2024
Response from Olivier on Mar 1, 2024
Dear Sir, We do thank you for your lovely feedback. Please be advised that we will do our outmost to improve your stay. We wish you a wonderful week-end.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site is centrally located and walkable to many sites.
Stayed 1 night in Feb 2024
Response from Olivier on Mar 1, 2024
Dear Madame, We would like to thank you for your lovely feedback. We do hope to welcome you back at L'Hotel another time. The whole team wishes you a lovely week-end.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Almost decadently nice. Comfortable rooms. Professional staff. Fantastic morning buffet and the heated pool in the cellar is a must.
Stayed 2 nights in Feb 2024
Response from Olivier on Mar 1, 2024
Dear Sir, We would like to thank you for your amazing feedback and we are so happy to read a nice review. We do hope to welcome you back another time and we wish you a wonderful week-end.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Olivier on Dec 18, 2023
Dear Mrs. Gala, We do thank you very much for your response and your kind words. The whole team of L'Hotel joins me to wish you some lovely end of year holidays. We do hope to welcome you back soon. Kindest regards, Olivier HeinkeleDeputy General Manager

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulously atmospheric and friendsdly
Stayed 1 night in Dec 2023
Response from Olivier on Dec 11, 2023
Dear Mr. Du Bois, We do thank you for your lovely feedback. We were delighted to have you at L'Hotel and we hope to welcome you back. Kindest regards, Olivier HeinkeleDeputy General Manager

6/10 Okay

Nina

Liked: Cleanliness
This used to be one of my favorite little boutique hotels, but it needs a little love
Stayed 3 nights in Oct 2023
Response from olivier on Nov 20, 2023
Dear Mrs. Tiari, We do thank you very much for your lovely feedback and we are delighted to read that you had a great time with us. Please be assured that our owners are in the process of increasing the love of L'Hotel with refurbishment in the same way. Hopefully, the works would start next year with new A/C and new ground floor. We hope to welcome you another time and we wish you a very nice day. Kindest regards, Olivier Heinkele Deputy General Manager

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff and a wonderful historic hotel. In a cool area.
Stayed 6 nights in Sep 2023
Response from Olivier on Oct 3, 2023
Dear Mr. Flescher, We do thank you very much for your message. We do hope to welcome you another time and we wish you a wonderful day. Kindest regards, Olivier Heinkele

4/10 Poor

Giovanni

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very nice and good staff but the hotel it is a disaster. dusty, I was feeling terrible for the entire time.
Stayed 6 nights in Jul 2023
Response from Olivier on Sep 8, 2023
Dear Mr. Monti, We would like to thank you for your feedback and for your kind words regarding our staff. Please be assured that we are trying our best to be the nicest to our costumers. Regarding our property, we are sorry that you did not enjoy the style. Please be advised that great works are planned next year. However we do assure you that our owners are very implicated in L'Hotel. We wish you a wonderful day and we thank you again for staying with us. Kindest regards from L'Hotel Olivier HeinkeleDeputy General Manager

10/10 Excellent

Stephen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remarkable historic hotel. I will stay again in the future. The location and staff are excellent.
Stayed 7 nights in Jun 2023
Response from Olivier on Jul 5, 2023
Dear Mr. Muecke, We would like to thank you for your lovely response. We wish you a wonderful day and we hope to welcome you another time. Kindest regards, Olivier Heinkele

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Olivier Heinkele on May 17, 2023
Dear Mrs. Stockley, We do thank you for your lovely rating. We hope to welcome you another time and we wish you a wonderful day. Kindest regards, Olivier HeinkeleDeputy General Manager

10/10 Excellent

Andrew

Stayed 7 nights in May 2023
Response from Olivier on Jun 7, 2023
Dear Mr. Noyce, We do thank you very much for your nice feedback. We wish you a wonderful day and we hope to welcome you another time. Kindest regards, Olivier HeinkeleDeputy General Manager

8/10 Good

R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a short stay, for historic connections.
This is a small luxury hotel in rue des Beaux-Arts where Oscar Wilde stayed (and died). It is charming and historic but as a result the rooms are very small and do not have the easy comforts of a more modern hotel. For example, there is very limited cupboard space. Also the bathrooms are old fashioned, with a rather awkward hand held "shower over bathtub" arrangement. The bath was also very high with a wide lip which made it awkward to climb into and required great care not to slip. That said it was fun to stay for a couple of days and the staff were friendly and helpful. Generous breakfast and nice public rooms.
Stayed 2 nights in Apr 2023
Response from Olivier on Apr 24, 2023
Dear Mr. Hopkin, We were delighted to have you at L'Hotel and we do thank you very much for your lovely feedback. Please be assured, that your comment is very enlightening. We do confirm that our owners are willing to do some improvements to our bathrooms in the near future. We wish you a wonderful day. Kindest regards from L'Hotel. Olivier HeinkeleDeputy General Manager

10/10 Excellent

julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming bijou hotel in the heart of St Germain
Response from Olivier on Apr 11, 2023
Dear Mr. Tollast, We do thank you very much for your kind and lovely feedback. We would be more than happy to welcome you back at L'Hotel. Kindest regards from L'Hotel. Olivier HeinkeleDeputy General Manager

10/10 Excellent

diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very special hotel with spacious rooms and excellent staff. We enjoyed our balcony our breakfast, the jazz concert and more.
Stayed 4 nights in Mar 2023
Response from Olivier on Apr 11, 2023
Dear Mrs. Appleyard, We do thank you very much for your kind and lovely feedback. We would be more than happy to welcome you back at L'Hotel. Kindest regards from L'Hotel. Olivier HeinkeleDeputy General Manager

10/10 Excellent

stephen

Stayed 2 nights in Mar 2023
Response from Olivier on Apr 24, 2023
Dear Mr. Beer, We do thank you very much for your lovely feedback. We hope to welcome you another time and we wish youa wonderful day. Kindest regards, Olivier HeinkeleDeputy General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed for one night, but from the short time I was there the hotel lived up to the glowing reviews I had read. The room I was in was very spacious, chic and very comfortable. A private hour booked in the steam-room/hammam and a couple of first-rate cocktails topped things off nicely.
Stayed 1 night in Mar 2023
Response from Olivier on Mar 17, 2023
Dear Mr. Regan, We do thank you very much for your nice review. We would be more than happy to welcome you back and we wish you a wonderful day. Kindest regards, Olivier HeinkeleDeputy General Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Antonia - Front Office Manager on Mar 22, 2023
Dear Charles, it was a pleasure to host you and thank you for your feedback. We would love to welcome you back should your future travels take you back to Paris. Sincerely,

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Gorgeous!
Stayed 1 night in Feb 2023
Response from Olivier on Feb 20, 2023
Dear Mr. Seller, We do thank you very much for your kind feedback. We hope to welcome you another time and we wish you a wonderful day. Kindest regards from L'Hotel. Olivier HeinkeleDeputy General Manager

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
Nice Friendly staff. Here on a 3 day stay with my daughter. Room service not great, we ordered chicken with mustard sauce, it came in a small bowl, Microwaved food by the waiter, but still cold, and a store bought chocolate dessert., 52 Euros. We ordered a separate German bed, it wasn’t there. Eggs Benedict for breakfast was terrible, a slice of bread , ham, badly poached egg and a small bowl of congealed/split sauce, certainly not Eggs Benedict. It’s very obvious this hotel doesn’t have a chef and relies on waiters reheating food. Shower flooded bathroom. No TV in rooms, when asked I was told this is the new style of room. Pool dirty and needs cleaning, smells quite bad. Lots of dirt on the pool walls and ladder. Still, charming hotel, but does rely on the Connection with Oscar Wilde for bookings. The staff are what makes this hotel and they work hard. The food is a big let down.
Stayed 3 nights in Feb 2023
Response from Olivier on Feb 14, 2023
Dear Mr. Redman, We would like to thank you for your feedback and for your kind words regarding the staff. We do take in great consideration the feedbacks from our guests. Our goal is to try to have the best way of service and the staff is doing his best to achieve that. Regarding the food, you are totally right, unfortunately, we no longer have any restaurant at L'Hotel, so no Chef but we have a lovely cook. We are very sorry that you did not like the eggs. We will retrain him to have them properly done. Concerning the room service, we are sorry that you did not like the meal and espacially that it was not warm as it should have. For the TV, we are actually trying to see how much they are required as they seem so strange with the decor in our rooms and we are looking to have a no screen hotel for health purposes. Please be assured that we duly noted that you would have enjoyed a TV and we will see in the near future, if we should have them back. For the state of the hotel, please be assured that our owners have some refurbishment planned in the near future to improve everything. They do love L'Hotel and want to instill this feeling to our guests. We do assure you that our aim is to make our guests happy and to make them leave L'Hotel with a fond memory of the place and of Paris. As a nice gesture, we would be delighted to offer you a 20% discount from the room rate. Please let us know if you would accept. We are looking forward to your response. Warmest regards from L'Hotel Olivier HeinkeleDeputy General Manager

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Tired and needs updating
Great location; I can imagine this was once a great stay, however, rooms are a little tired and the bathroom is in need of updating (eg, mixer tap on bath to have a shower, but couldn’t direct the water, so it dribbled from shower head and tap)…not the biggest issue in the world but certainly not a 5* experience. Evening Bar and cocktails great. Breakfast forgettable and service very slow, waited 10mins for a member of staff to order a coffee.
Stayed 2 nights in Jan 2023
Response from Olivier on Jan 31, 2023
Dear Mrs. Wilson, We do thank you for your feedback and we were delighted to have you with us. Concerning breakfast, we are very sorry, one of our colleague did not come as sick. Please be assured that we have some works programmed for L'Hotel this year. We would be delighted to show them to you next year. We wish you a wonderful day. Kindest regards, Olivier HeinkeleDeputy General Manager

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
L’ Hotel
Beds are terribly uncomfortable, they need new mattresses. The front desk staff are wonderful as well as the staff in the bar and resturant, overall a great visit as usual.
Stayed 5 nights in Jan 2023
Response from Olivier on Jan 24, 2023
Dear Mr. Lang, As always it is a pleasure to welcome you back at L'Hotel and we do thank you very much for your feedback. We would like to apologize that the beds were not to your likings. Please be assured that we will change the mattresses as soon as possible. Indeed we always value feedbacks especially regarding beds and mattresses. We do hope to welcome you soon and we wish you a wonderful day. Kindest regards, Olivier HeinkeleDeputy General Manager

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing place ! Super clean ! Friendly staff ! Excellent location !
Stayed 3 nights in Jan 2023
Response from Benjamin L on Jan 13, 2023
Dear Mr. Larry, We thank you for your feedback.We are pleased to read that you had a wonderful time with us.We hope to see you again at L'Hotel.The entire team wishes you a wondeful day. Kindest regards,

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location in the arts district. 4 minute walk to the Sein river. Lots of close restaurants and shops. The property is beautiful, rooms aren’t huge but are spacious enough. Bathrooms are big and well appointed. Staff was super helpful and accommodating. Included breakfast for a higher rate was well worth it. Be aware that there is an extra city tax not included in the Expedia rate. We visited for our wedding anniversary and would absolutely stay here again- great experience!
Response from Olivier on Nov 20, 2023
Dear Mr. Griffin, We would like to thank you very much for your kind words and we are delighted to read that you enjoyed your time at L'Hotel. We do hope to welcome you next year for your next wedding anniversary. We wish you a wonderful day. Kindest regards, Olivier HeinkeleDeputy General Manager

10/10 Excellent

Kenneth, Croydon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotels style, history and the decor and cleanliness
Stayed 3 nights in Oct 2022

10/10 Excellent

Kristen

Stayed 5 nights in Sep 2022

10/10 Excellent

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This chic boutique hotel was fantastic! Great area close to action, but quiet at night. Never crowded with only 36 rooms. Staff friendly and helpful. Great room, comfortable bed. Great continental breakfast and bar service, Only issue was the air-conditioning never worked well ... it never got the room down to 21 C... would go back!
Stayed 3 nights in Aug 2022

4/10 Poor

Jordan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Unfortunately this property has seen better days. It’s just flat out old with zero modernization at all. Musty smell echoes throughout the hotel and the amenities are just really poor. We stayed in their biggest room L’apartment and for $1100 a night it’s just not worth the price with other options available. Advertised a king bed, it’s a queen. Shower is so small you can barely fit in it and filled with grout, the second vanity sink is literally the worst sink I’ve ever seen in a hotel, carpet peeling up from the floor. Just a really disappointing place that’s seen much better days.
Stayed 3 nights in Aug 2022
Response from Olivier on Sep 6, 2022
Dear Mr. Phillipps, We do thank you very much for your feedback and we are very sorry that you did not like our property. Please be assured that we do our outmost to give our guests the best stay possible. We do assure you that L'Hotel is trying to have the best standard. We can tell you that your feedback has been discussed with our General Manager and we will do all the refreshment to meet your standard. We wish you a very nice day and we hope to welcome back when we will have done some refurbishment. Anyway, we hope that the service was up to your standards. Kindest regards, Olivier HeinkeleDeputy General Manager

8/10 Good

Hathami Jabbar

Traveled with partner
Liked: Cleanliness, staff & service
The hotel building is of exceptional beauty and charm. It oozed charm from every corner. Cleanliness and service were perfect. The aircon unfortunately was not working properly to the point of as if it was nonexistent we had to open the window and the staff helped with bringing a fan which helped a bit in this year’s the heat of August in Paris. The room was a bit on the small size and the bar fridge was so small and was inside a cabinet that made the entire place hot. The highlight that we were waiting for was the Turkish Hammam which was not working but we were not told that it was not working when we booked to use it , a cold Turkish Hammam ??!!!
Stayed 3 nights in Aug 2022

10/10 Excellent

Matthew

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres Chic!
Such a great hotel with so much style and attention to detail. Chic!!
Stayed 1 night in Aug 2022

10/10 Excellent

Frederique, houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic hotel and great location . Art Deco feel with large rooms
Stayed 2 nights in Jul 2022

10/10 Excellent

Edward

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical stay!
Truly outstanding hotel. Rooms are full of elegance and charm and are extremely comfortable. Team on reception are very welcoming and helpful especially Louis. The wonderful history and tradition of l'hotel make your trip truly memorable. To say that the hotel will be the highlight of your trip to Paris perhaps says it all!
Stayed 2 nights in Aug 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Tanaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Alex

Stayed 1 night in Jul 2022

10/10 Excellent

Shilpa, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful elegant boutique hotel in a fantastic location. Cozy and unique. The Pisco sour I had at the bar was the best.
Stayed 2 nights in Jul 2022

4/10 Poor

Anne, Fernandina Beach

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs a major renovation. The rooms are small, dark, and heavily draped. The common rooms downstairs were the same…heavy drapes, small alcoves, leopard carpeting. Our small bedroom didn’t have enough space to open two suitcases without tripping over them. The decor was dark red paint, red wallpaper and a heavy, oversized gold mirror with huge 3D cherubs extending out over the head of the bed. Creepy.
Stayed 1 night in Jun 2022
Response from Olivier on Jul 4, 2022
Dear Madam, Further to your message, we are very sorry that you did not like the style of L'Hotel. Indeed our rooms are small but with a unique style to each rooms. Unfortunately, most of the rooms in Paris are small and the size was indicated on the website. We would have been more than happy to show some other rooms during your stay if we had the availability. We do still hope that you had a nice team in Paris and we are very sorry that you did not enjoy your time with us. We wish you a lovely day. Kindest regards,

10/10 Excellent

Julian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Charming little hotel. Quirky (in a good way!) decor / design. Private hammam / pool was great. Inside / outside breakfast terrace lovely. Location fab, easy walk to everything. Excellent restaurant etc recommendations from the friendly and helpful staff
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The staff was very friendly. Unique hotel experience.
Stayed 1 night in Jun 2022

10/10 Excellent

Leslie, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Paris. It was great to be back. Wonderful as always.
Stayed 1 night in Jun 2022

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel!!!
Stayed 2 nights in Jun 2022

10/10 Excellent

jonathan

Stayed 2 nights in May 2022

10/10 Excellent

Melinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2022

10/10 Excellent

Olzhas

Stayed 1 night in May 2022

10/10 Excellent

Robert

Stayed 9 nights in Mar 2022

10/10 Excellent

Carla Crawford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, perfectly kept rooms and best location
Stayed 4 nights in Mar 2022

8/10 Good

Nawar

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'Hotel: A Vacation Within a Vacation
L'Hotel is like a vacation within a vacation; the rooms designed by Jacque Garcia took me into another place and time, with a Parisian attitude. I stayed in the Marco Polo suite and felt like I could really understand how he would see the exoticness of Asia (the mix of East and West). It was a very special experience!!
Stayed 1 night in Feb 2022