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Reviews of La Clef Tour Eiffel Paris by The Crest Collection

5 out of 5
La Clef Tour Eiffel Paris by The Crest Collection
83 Avenue Kléber, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 388 out of 656 reviews" "
Rating 8 - Good. 152 out of 656 reviews" "
Rating 6 - Okay. 62 out of 656 reviews" "
Rating 4 - Poor. 28 out of 656 reviews" "
Rating 2 - Terrible. 26 out of 656 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fabián

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved condition, and closeness to emblematic landmarks, Trocadero, Eiffel Tower, Triumph Arch, Champs Elysees, etc..
Stayed 10 nights in Apr 2024
Response from Alexandre, Guest Relations Coordinator on Apr 22, 2024
Dear Madam, Dear Sir, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris!It is very encouraging for us to know that you had several delightful moments during your stay, and above all that you appreciate our brand and its particularitiesWe are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,

2/10 Terrible

Jessika

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Definitely do not recommend this place to anyone.
Stayed 4 nights in Apr 2024
Response from Alexandre, Guest Relations Coordinator on Apr 22, 2024
Dear Madam, Dear Sir,Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris !We would be happy to know what was the inconvenience encounter We would like to change your mind about our hotel if you come back to see us during your next stay in Paris. Best Regards,

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , amazing staff Alex and Mustafa extremely helpful. Second time staying , definitely recommend and coming back
Stayed 4 nights in Apr 2024
Response from Mostafa | Guest Relations on Apr 12, 2024
Dear Madame,Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris!We are happy to have met your expectations in service and quality standards.Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage ! We look forward to welcoming you back.Yours sincerely,Mostafa Guest Relations Coordinator

8/10 Good

Tatyana

Stayed 1 night in Mar 2024
Response from Alexandre. guest relations coordinator on Apr 22, 2024
Dear Madam, Dear Sir, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris!We thank you for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

4/10 Poor

Merkur

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
- Certain areas of the property were going under construction and were noisy. - After we asked we were told that the room had a view that was different from the actual room view. Overall the price did not justified the value.
Stayed 4 nights in Mar 2024
Response from Mostafa | Guest Relations on Apr 4, 2024
Dear Valued Guest, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris! We look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Mostafa Guest Relations Coordinator

10/10 Excellent

Denisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is undoubtedly one of the best places I have stayed in the world! Not only the place or the location, the treatment and the way to make my stay something very special. There is no better place to stay than this hotel. All the staff who work here are simply incredible, friendly and attentive I just love it!
Stayed 3 nights in Mar 2024
Response from Mostafa | Guest Relations on Apr 4, 2024
Dear Madam, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris! We look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Mostafa Guest Relations Coordinator

4/10 Poor

Karen

Stayed 5 nights in Dec 2023
Response from Alexandre, Guest Relations Coordinator on Feb 18, 2024
Dear Karen,Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris !We are sorry that we were unable to meet your expectations during your stay in our establishment. This does not represent our standards or the commonly shared experiences at La Clef Tour Eiffel. Please don't hesitate to give details of any areas of disappointment, so that we can do what's necessary to improve. We would be happy to change your mind about our hotel if you come back to see us during your next stay in Paris. Best Regards,

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice suite including large living room and kitchen. So close to Eiffel Tower and metro. Market conveniently close by with decent prices.
Stayed 4 nights in Dec 2023
Response from Alexandre, Guest Relations Coordinator on Feb 18, 2024
Dear Jeffrey,Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!Our location near the Eiffel Tower, the Arc de Triomphe and in the middle of the 16th arrondissement. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,

8/10 Good

Toni K.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction. There’s several cards to use for hotel security. I like that if the card works. Ours did not work at first and had to be changed. It looked like they don’t have enough staff at the reception. The AC was not working. Had to open the window that meant we can hear the noise from the outside bar and fast vehicles. It was a challenge.
Stayed 2 nights in Dec 2023

10/10 Excellent

Vonda, Santa Barbara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are so friendly and helpful. Two bedroom apartment was perfect for us with our three-night stay with two dogs: luxurious but not precious. I’m so grateful to the rare hotel such as this one who strive to offer comfort to the humans as well as welcome dogs. Location, for tourists or business, is also perfect.
Response from Alexandre | Guest Relations Coordinator on Nov 30, 2023
Dear Madam Roberts,Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,

6/10 Okay

Gilles, Abu Dhabi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The maintenance was not properly done. Multiple light bulbs were burnt. The shower showed no pressure.
Stayed 1 night in Oct 2023
Response from Alexandre |Guest Relations Coordinator on Nov 30, 2023
Mr. Vandevoorde,Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris !We are sorry that we were unable to meet your expectations during your stay in our establishment. This does not represent our standards or the commonly shared experiences at La Clef Tour Eiffel. We have taken note of all your comments and will use them to overcome the problems encountered or to improve our services for the future.We would be happy to change your mind about our hotel if you come back to see us during your next stay in Paris. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located. Very convenient. Clean and comfortable.
Stayed 6 nights in Oct 2023
Response from Alexandre | Guest Relations Coordinator on Nov 30, 2023
Dear Mr Feigel, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,

8/10 Good

Kuldip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Khaled

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 9 nights in Aug 2023

2/10 Terrible

Vladimir

Stayed 4 nights in Aug 2023

10/10 Excellent

Evelyn, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel with excellent location with walkable distance to main attractions. breakfast buffet very good, room was nice and clean with nice amenities.
Stayed 2 nights in Jul 2023

10/10 Excellent

rosaura

Stayed 3 nights in Jul 2023

10/10 Excellent

Khaled

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V good hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Daniela, yonkers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property, location is the best, friendly staff, clean Overall, we definitely going back
Stayed 1 night in Jul 2023

10/10 Excellent

Sohail

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great! Monirath at the front desk provided excellent service! The breakfast was exquisite! The quality of the ingredients were very high! Definitely recommended!
Stayed 3 nights in Jul 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Good.
Stayed 8 nights in Jun 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Christina, Ozone Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Paris. We stayed here in June with a toddler. Had a one bedroom suite. Includes a little kitchen and a washer/dryer combo. Hotel provided the crib which is a plus. Very cute hotel with a nice Parisian feel. Great size bathroom. Bigger than your typical European hotel. Great location. 2-3 min walk to the train and bus stop outside the hotel. Walking distance to the Eiffel tower! You can see it early in the day and beat the crowd and at night. Walking distance to restaurants. There is a little market just two doors down and a pharmacy right next door. Would highly recommend this hotel
Stayed 5 nights in Jun 2023

2/10 Terrible

Tat Pui

Disliked: Cleanliness, property conditions & facilities
Lots of ants & insects in my room #122 . The bathroom was smelly . Fabric on the chair are worn out . They changed it to 325 the next morning . No sleepers , bathrobe & others that were present before
Stayed 2 nights in May 2023

8/10 Good

Cat

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is pretty central. Its just a short walk and a road cross to see the Eiffel Tower in all of it's glory. There's a plethora of restaurants, bars, a supermarket and drugstores in close proximity. Thats the good news. Triple check the dates! As I noticed there was an issue with the dates, and contacted the hotel, got no response from them. We had prepaid in full for the room so it shouldnt have been a problem but yet on arrival this was an issue. The person checking us in had major attitude. The manager eventually got involved and we got the room sorted. We were offered a free breakfast which we then got charged for. On departing there seemed to be another issue and I'm waiting to see if we get a refund for 1 night that we didn't stay as the person on duty didn't seem to have a clue what to do.
Stayed 6 nights in May 2023

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Venkata Scanda Deepak

Stayed 5 nights in Apr 2023

8/10 Good

Devakumaran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2023

10/10 Excellent

Alan Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023

10/10 Excellent

Genithia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay!
My stay at the La Clef Tour Eiffel Paris by the Crest Collection was perfect!!! The staff was professional and diligent in addressing all my spoiled needs -:) We had the two bedroom suite with three bathrooms
Stayed 5 nights in Feb 2023
Response from guest relation manager on Mar 10, 2023
We are so glad to receive your feedback. Your nice words will be shared with the entire team. We look forward to see you again in one of our Residence.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here. During my vacation, my boyfriend proposed and the staff found out and gave
Response from guest relation manager on Mar 10, 2023
Thank you for very much! your feedback inspire us to continually improve our commitment. Hoping to welcoming you soon again at La Clef Tour Eiffel

10/10 Excellent

Tiwanda

Stayed 5 nights in Feb 2023

10/10 Excellent

Ibimina, Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from Home in Paris with the warmest and most caring team
Stayed 6 nights in Feb 2023
Response from Cid | Guest Relations on Feb 16, 2023
Dear Ibimina,Thank you for choosing La Clef Tour Eiffel for your stay in Paris.We are pleased to hear that you had a great time with us, the most important, you felt being cared.We wish to have you back in Paris very soon to continue this beautiful journey.Best regards,Cid Guest Relations

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Cid | Guest Relations on Jan 30, 2023
Dear guest,Thank you for choosing La Clef Tour Eiffel for your last stay in Paris.We are sorry to see that your stay with us did not reach your expectations. Please feel free to contact us if anything we can improve.We wish to hear from you and have a chance to welcome you back for a much improved experience.Best regards,Cid Guest Relations

10/10 Excellent

igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, wonderful location, friendly helpful staff.
Stayed 5 nights in Jan 2023
Response from Cid | Guest Relations on Jan 26, 2023
Hello Igor,Thank you for choosing La Clef Tour Eiffel for your last stay in Paris.We are glad to hear that you enjoyed your stay in our property. Please feel free to share with your network and we look forward to welcoming you back.Best regards,Cid Guest Relations

10/10 Excellent

Patricia, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, spacious, clean and within walking distance of attractions. Good gym and nice staff.
Response from Cid | Guest Relations on Jan 5, 2023
Dear Patricia,Thank you for choosing La Clef Tour Eiffel for your last stay in Paris.We are pleased to hear that you had an excellent experience with us. You kind feedback has been shared with our staff which will encourage us to constantly providing superior services.We wish to have the chance to welcome you back to Paris.Best regards,Cid Guest Relations

4/10 Poor

Remy

Stayed 2 nights in Dec 2022
Response from Cid | Guest Relations on Dec 31, 2022
Dear guest,Thank you for choosing La Clef Tour Eiffel for your last stay in Paris.We are sorry to see that your experience with us did not reach your expectation. Your feedback is important for us which prompts to improve our services to be superior to the standards.If you have any suggestions, please feel free to contact us directly.Best regards,Cid Guest Relations

6/10 Okay

Jacqueline, Ajax

Traveled with partner
Liked: Cleanliness, staff & service
I’ve stayed at other La Clef (Louvre) locations and this did not live up to past experiences. It was fine, good property but nothing stood out as praiseworthy
Response from Cid | Guest Relations on Dec 24, 2022
Dear Jacqueline,Thank you for choosing La Clef Tour Eiffel for your last stay in Paris.We are sorry to hear that your stay with us did not reach your expectations. Please do not hesitate to let us know if anything we can improve. We strive to provide superior service to our guests.We wish to welcome back you again for a much better experience.Best regards,Cid Guest Relations

2/10 Terrible

gagandeep

Stayed 3 nights in Oct 2022
Response from Alexandre, Guest Relations on Dec 8, 2022
Dear Madam, Dear Sir,Thank you for choosing to stay at La Clef Tour Eiffel Paris and taking the time to provide feedback about your experience. At La Clef Tour Eiffel Paris, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. We have not reached the standings that we should have. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in La Clef Tour Eiffel Paris Kind RegardsAlexandre, Guest Relations

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has very spacious rooms by Paris standards. The property was clean and well located with nice amenities. I have seen other reviews comment it's not a true 5 star (Ritz Carlton/St. Regis type standard). I would agree but it's close and the price is significantly less than a true 5 star which makes it excellent value. We would stay here again without hesitation.
Stayed 4 nights in Oct 2022
Response from Cid | Guest Relations on Dec 12, 2022
Dear Mr. Dave,Thanks for choosing La Clef Tour Eiffel for your last stay in Paris.We are pleased to hear that you had ab excellent stay with us. We are improving our standards and hopefully soon our rooms will be renovated.We wish to welcome you back in our establishment and offer you an even better experience.Best wishes,

6/10 Okay

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel however if you take a room facing the street you will not sleep. There is a bar/lounge with music until the wee hours. You also hear the traffic and everyone passing by. Windows are not suitable for this situation.
Stayed 4 nights in Sep 2022
Response from Cid | Guest Relations on Dec 12, 2022
Dear Mr. Iris ,Thanks for choosing La Clef Tour Eiffel for your last stay in Paris. We are sorry to hear that your stay did not reach your expectations. We share your feedback with our management to improve our guests experience.We wish to welcome you back in our establishment. Best wishes,

6/10 Okay

Filippo

Stayed 2 nights in Sep 2022
Response from Alexandre | Guest Relations Coordinator on Nov 30, 2023
Dear Mr Boccara, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within the city. Room was nice and clean. All water did stop working on our last night there but was fixed quickly.
Stayed 3 nights in Sep 2022
Response from Cid | Guest Relations on Dec 12, 2022
Dear Alexander, Thanks for choosing La Clef Tour Eiffel for your last stay in Paris.We are pleased to hear that you had an excellent stay with us and we wish to welcome you back in our establishment.Best wishes,

8/10 Good

vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Sep 2022
Response from Cid | Guest Relations on Dec 12, 2022
Dear guest, Thanks for choosing La Clef Tour Eiffel for your last stay in Paris. We are pleased to hear that you had an excellent stay with us and we wish to welcome you back in our establishment. Best wishes,

2/10 Terrible

Maram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Daniela, yonkers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the upgrade!
Stayed 2 nights in Aug 2022
Response from Clarisse | Front Office Manager on Aug 15, 2022
Dear Daniela, We thank you for taking the time to share your feedback on your stay at La Clef Tour Eiffel. We hope to have the pleasure to welcome you back for your next stay to Paris. Kind regards,

6/10 Okay

Jose

Stayed 3 nights in Aug 2022

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and exactly as advertised.
Stayed 2 nights in Jul 2022
Response from Sophie HUGON - Assistant Front Office Manager on Aug 2, 2022
Dear Barbara, Thank you for taking the time to share your appreciation of your stay with us ! We hope to see you back soon, Best Regards

10/10 Excellent

Sacha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located. The rooms are big and comfortable.
Stayed 2 nights in Jul 2022
Response from Sophie - Assistant Front Office Manager on Jul 27, 2022
Dear Sacha, Thank you for taking the time to share your experience. We are delighted to see that you appreciated the size of the rooms and our location. Don't hesitate to get back to La Clef Tour Eiffel for your next parisian stay! Kind Regards,

10/10 Excellent

Ilie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing property with a great staff and great location. Highly recommended.
Stayed 3 nights in Jul 2022
Response from Sophie HUGON - Assistant Front Office Manager on Jul 27, 2022
Dear Ilie, Thank you so much for such kind words ! We appreciate you enjoying the quality of our staff and our key location. We hope of having the pleasure to welcome you again soon ! Best Regards,