Comment from Hotel Management
Oct 18, 2016 by Clarisse, Hotel Management
We would like to thank you for taking the time to share your feedback on your stay at La Clef Tour Eiffel.
I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect.
I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that he/she receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication.