Interior

Reviews of Le Grey Hotel

4 out of 5
Le Grey Hotel
12 Rue De Parme, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 154 out of 268 reviews" "
Rating 8 - Good. 93 out of 268 reviews" "
Rating 6 - Okay. 16 out of 268 reviews" "
Rating 4 - Poor. 3 out of 268 reviews" "
Rating 2 - Terrible. 2 out of 268 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FRANCOIS on Jan 18, 2024
Dear Guest MANTA,Thank you for your feedback and happy to know that you had a great time with us.Hope to have the pleasure to welcome you soon.We wish you a great day.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great family room and location.
Stayed 2 nights in Jan 2024
Response from FRANCOIS on Jan 8, 2024
M. GENSER,It was a pleasure to welcome you at Le Grey Hotel.Happy to know that you had a great time.Thanks for your feedback which help us to maontain and also raise attention to guests.Best regards

10/10 Excellent

Glenn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Grey is a small boutique hotel which is a 5 minutes walk to Metro and about 10 minutes walk to shopping center Citadium & Printemp. The staff are friendly.
Stayed 4 nights in Aug 2023
Response from françois on Aug 27, 2023
Hello,Many thanks for your feedback. We are happy to know that you had a great time with us.We wish you a great day and hope to see you soon.Regards

10/10 Excellent

Jorge, MIAMI

Stayed 4 nights in Jul 2023
Response from Raffaella, Réception on Sep 21, 2023
Dear Jorge,Thank you very much for having taken the time to evaluate your stay.We would be very happy to welcome you again to le Grey Hotel for your next stay in Paris!Best regardsRaffaellaReception

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has everything and more in the room. Breakfast very well catered with so much choice, well presented. Staff very helpful & friendly. Highly recommended stay.
Stayed 2 nights in Aug 2023
Response from françois on Aug 27, 2023
Hello Alexandro,Thanks for your feedback. Happy to know that you had a nice stay with us. That's what all our guests deserve.Hope to see you soon.Have a great day.Regards

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location and nice feel to hotel. Room was comfortable but quite tired looking - lots of worn and peeled surfaces. Ordered dinner as room service one night and had to deal with a very rude and grumpy man on reception. All in all though nice place!
Stayed 2 nights in Jul 2023
Response from Raffaella on Jul 22, 2023
Dear Christine,We thank you for having taken the time to leave your feedback after your stay.It’s a pleasure to read that you appreciated many aspects of the hotel, particularly the comfort of our rooms and the hotel feel.We are sorry to read that one of our receptionists was not polite: we apologize for that.Our guests’ remarks help us to improve our service.We hope that we will be able to welcome you again to le Grey Hotel.Best regards,RaffaellaReception

10/10 Excellent

Kunal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very good rooms and super convenient
Stayed 4 nights in Jul 2023
Response from Raffaella on Jul 15, 2023
Dear Kunal,Thank you for taking the time to leave your feedback after your stay.We are delighted to read that you particularly appreciated our rooms.We would be happy to welcome you againt at Le Grey Hotel.Best regards,RaffaellaReception

6/10 Okay

Deborah

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was disappointed as we were assigned a room that had a broken air conditioning unit but we didn’t know it. We spent the first in a hit room. The next morning I explained to the desk attendant that there was an issue. He said he would check on it. Unfortunately we were out all day and never received communication that they wouldn’t be able to fix it. I even called during the day and the person just gave our message to the other attendant. We found out at 5:00 pm and we had to leave for a show at 5:45 and still had to get ready. We were given 2 rooms instead of a suite but had to pack up and move our bags before we could get ready. This caused undo stress. They could have called and we would have returned early. Very disappointed as we paid for a suite.
Stayed 2 nights in Jul 2023

10/10 Excellent

robert, brooklyn

Stayed 3 nights in Jul 2023
Response from Régis-Front desk on Aug 4, 2023
Bonjour Monsieur, Votre plaisir notre joie. Soyez libre de nous contacter pour une prochaine visite dans la cité. Bien cordialement, Régis-Front desk

8/10 Good

Curtis

Stayed 3 nights in May 2023

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our last night in Paris. Very easy location if using the Metro, located in a hip area and close to Montmartre. Rooms are small - but clean and updated. Would stay here again.
Stayed 1 night in Apr 2023
Response from françois on Apr 23, 2023
Hello Dear Gillian,Many thanks for your feedback. It much appreciate and will help to keep on to make guests happy with their stay.Regards

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Lafayette Printemps for (10 minutes Parisian walking time, or two metro stops away post shopping). One block from Place de Clichy for all the necessities. Easy walk to Montmartre. Room was small but sufficient. Clean and efficiently useful. Free coffee downstairs. And a lounge also downstairs.
Response from Raffaella on Jan 6, 2023
Dear Martin, We thank you for taking the time to leave your positive feed back on your stay at Le Grey Hotel.As you pointed out, Le Grey Hotel is located very close to different metro lines in the heart of an authentic and lively quarter, between the Montmartre area and the Opera Garnier with its famous shopping destinations the big stores Galeries Lafayette and Printemps.We are delighted to learn that you enjoyed our lounge bar where our guests can take tea and coffee and it's complimentary. So thank you again and look forward to welcoming you back soon!Best regards,RaffaellaReception

8/10 Good

SHANTAE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the area, it was lively and I felt comfortable anytime I was out. The hotel was clean and the staff was pleasant too. I would definitely stay at this hotel in the future. Thank you 😊
Stayed 4 nights in Oct 2022

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Our new favourite hotel in Paris
This hotel was fantastic. Room was very comfortable with nice added touches of free drinks in mini-bar. Breakfast was delicious, location was fab and staff were super friendly. We'll definitely stay here again next time we're in Paris!!
Stayed 1 night in Oct 2022
Response from françois on Oct 18, 2022
Many thanks for your feedback. Happy to know that you had a great time with us.

6/10 Okay

KA WAI

Stayed 4 nights in Sep 2022

8/10 Good

Sharron

Stayed 3 nights in Sep 2022

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful and friendly. Great location for shops, metric links , cafes. Despite the problem with out airconditioning, we really enjoyed out stay. Would definitely stay here again.
Stayed 4 nights in Jul 2022
Response from françois on Aug 1, 2022
Hello, Many thanks for your feedback and happy to know that you enjoyed. It will be a pleasure to welcome you again. Regards

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities
All round very good hotel
Stayed 2 nights in Jul 2022

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jul 2022

6/10 Okay

olga

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel is well situated and quite nice. Room size, bed comfort, water pressure excellent. Breakfast is really subpar (comparing with other European hotels), staff isn’t attentive - we had a broken light bulb in our room for the entire stay, mentioned it daily but it was never fixed. We also enquired about taxi rates to airport and were not given a warning that taxis are impossible to come by during morning rush hour. Can’t totally blame the hotel for this, but they could have mentioned something.
Stayed 4 nights in Jun 2022

2/10 Terrible

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t tell me that the AC was broken and it was a nightmare!!! No even a partial refund. It was terrible
Stayed 2 nights in Jun 2022

6/10 Okay

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Raffaella, réceptionniste on Jun 18, 2022
Dear Denise, We thank you foor taking the time to leave your evaluation of your stay. Our guest's feed-back is important to understand where we can provide better service. We hope to have the opportunity to welcome again to Le Grey Hotel! Best regards, Raffaella Reception

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel in a charming district, Friendly helpful staff.
Stayed 8 nights in Apr 2022

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Friendly and helpful staff. Room was comfortable and nicely designed. The chocolates on the pillow and bottled water were a nice touch. Would stay here again.
Stayed 3 nights in Dec 2021
Response from Raffaella, réceptionniste on Dec 11, 2021
Dear Rick, We are very grateful to you for taking the time to send us thie review.We are very happy to learn that you appreciated your stayWe hope to welcome you again very soon to le Grey Hotel! Best Regards Raffaella - Reception

10/10 Excellent

Lindsey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Francois on Dec 6, 2021
Dear Madam, Many thanks for your feedback. It is imprtant for us that our guests are satisfied with their stay. Best regards

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Raffaella, réceptionniste on Dec 11, 2021
Dear Greg, We thank you for staying with us and for taking the time to evaluate your stay . Thank you for the excellent score We hope to welcome you again very soon to Le Grey Hotel! Best regards

8/10 Good

Tania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Staff is very friendly, they even let me check in early so I wasn’t waiting around. Location is perfect, In the heart of downtown - Walking distance to the Opera, Galeries Lafayette, and restaurants galore. Hard to find a 4 star hotel in Paris that’s a true 4 star (and not a 3). Very comfortable beds. I stayed there on business, and plan to stay there again the next time I’m in town.
Stayed 4 nights in Nov 2021
Response from Anne-Victoire Pochon, hotel manager on Nov 23, 2021
Dear Madam, We are glad to read that you enjoyed your stay in our hotel. Thank you so much for your nice words and comments for our staff and our hotel. That would be a pleasure to welcome you next time. Best regards

6/10 Okay

Mohammad

Stayed 2 nights in Nov 2021
Response from Raffaella, réceptionniste on Dec 11, 2021
Dear Mohammad, we thank you for taking the time to give your evaluation on our hotel. We are happy to read that you appreciated your stay and we are grateful for the excellent score. We hope to welcome you back to Le Grey hotel very soon! Best regards

8/10 Good

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhige Lage, 3 Metro Stationen in der Nähe, für Familien geeignet.
Stayed 3 nights in Oct 2021
Response from François on Oct 17, 2021
Es freut mich sehr, dass Ihr Aufenthalt gut verlaufen ist. Vielen Dank für Ihr Feedback, das uns sehr wichtig ist. Also, bis bald

10/10 Excellent

Sinead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, staff was great and the room was perfect
Stayed 2 nights in Oct 2021
Response from François on Oct 17, 2021
Hello, Many thanks for your feedback. Happy to know that you have a good time with us. It was a pleasure to welcome you and hope to see you soon. Regards,

10/10 Excellent

Aleksander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would highly recommend. Good location, within walking distance of most central locations. Very friendly helpful staff.
Stayed 4 nights in Sep 2021
Response from François on Oct 14, 2021
Dear M. ALEKSANDER, Thank you for your feedback. Happy that you had a great stay. Hope to see you soon. We wish you a nice day. Regards,

10/10 Excellent

Clarince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from François on Oct 5, 2021
M/Mme. CLARINCE, Nous sommes très heureux de savoir que vous avez passé un agréable séjour parmi nous. Merci pour ce retour d'expérience. Excellente journée et à très vite parmi nous. Cordialement,

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel confortable qui mérite ses étoiles
Bel hôtel, au calme, jolie déco et bien agencé. Personnel réactif et sympathique.
Stayed 1 night in Jan 2021

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities, room comfort
New hotel
Great bed, I slept very well! The room was not big and not bright enough to my tastes but quiet as not giving on the road - however I could hear other rooms using their showers, it's not perfectly sound-proof but that's often the case in hotels. Pleasant and friendly hotel manager. Try to avoid place de Clichy, not a good crowd!
Stayed 1 night in Aug 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THRILLED!!!!
Extremely tasty contemporary room design, (5th floor room with seated balcony farthest left from lift) very clean, excellent shower with tub, hot water fast and hot, bathrobes included, safe, small refrigerator, roomy space, elevator, free espresso any time in lobby (booked no breakfast) Very nice staff, and bad French or English no problem. We would return!!! Located in a great area, on a short 1-block street (so little through-traffic), 2 excellent restaurants just below, (great Italian and a smaller French one) and a late night open grocery at the end of street. 2 other restaurants on either corner are less fine and can be loud at night if the double-glass windows/doors are open...(but that can be anywhere). If you like walking (or use the 'Lime' scooters), you can cover so much from there!
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2018
Response from Vanina de Préneuf - Hotel Manager on Mar 27, 2020
Dear guest, Thank you for your rating. We are pleased to know that our hotel and services met your expectations. Best,

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Franck on Feb 4, 2020
Dear M. antonio, Thank you for staying with us at Le Grey Hotel. We appreciate your feedback! Hope to welcome you soon . Regards,

8/10 Good

Erin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Parisian hotel in 9th
Good value, good location. Trendy/sleek decor gives it a premium feel without the cost. Nice option of afternoon/evening coffee or tea in the lobby. A tip to the hotel: please include in your in-room details how to use the thermostat. I couldn't tell if it was on or off. Also the shower (lovely rainfall style, btw) had issues of not falling the right way and therefore spraying some of the area outside the shower.
Stayed 1 night in Jan 2020
Response from Vanina - Hotel Manager on Jan 29, 2020
Dear Erin, Thank you for staying at Le Grey Hotel and for taking the time to write a review. We are happy to read that you enjoyed our hotel. We are taking note of your feedback as we are always looking for ways to improve our services. All the best,

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the heart of Paris!
Super clean, quiet and comfortable. Great staff. Will stay here again for sure!
Stayed 3 nights in Jan 2020
Response from Vanina - Hotel Manager on Jan 10, 2020
Dear Henry, Thank you so much for taking the time to write a review. We are delighted to know that you enjoyed your stay with us and look forward to welcoming you some other time. Kind regards,

8/10 Good

Said

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Raffaella on Jan 28, 2020
Dear Guest, We thank you for taking the time to evaluate our property. We are glad to read that you globally appreciate our hotel and we hopr to have the pleasure to welcome you back toy Le Grey Hotel very soon! Best regards Le Grey Hotel Reception Staff

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Vanina dp on Dec 26, 2019
Dear Megan, Thank you for taking the time to send us your feedback. We are delighted to know that you enjoyed your stay with us and hope to have the pleasure to welcoming you again some other time. Happy Holidays from us all at Le Grey Hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, the staff was very helpful.
Stayed 9 nights in Nov 2019
Response from Franck, on Dec 17, 2019
Dear Guest, Thank you for your feedback which helps to keep and improve our services. We are very happy to know that you had a great time with us. Hope to welcome you soon. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Room clean. Staff very helpful. Was only there for one night but it met all my needs.
Stayed 1 night in Dec 2019
Response from Franck, on Dec 4, 2019
Dear Guest, Thank you for your feedback. Happy to know that you had a great time with us. Hope to see you soon. Regards,

10/10 Excellent

Tomoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Reception staff on Nov 12, 2019
Dear Mr OYAMA, We thank you for taking the time to leave your review and we are delighted to read your enthusiastic feedback about our staff. We really make it a point of honor to meet our guests’ needs and to make their stay the best it can be. Regarding the room temperature, in order to regulate our guests can turn the thermostat down or completely off. If it's still too hot, it’s enough to let the window open for a few minutes. Anyway, we seize this opportunity to remind you that we are at our guests’ disposal 24 hours a day to answer any questions and provide assistance. We hope to welcome you back soon a Le grey Hotel! Best Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and our room was very comfortable. The staff was wonderful. The only issue is that there wasn’t any air conditioning working ( we did open a window but it was a bit noisy outside).
Stayed 2 nights in Oct 2019
Response from Vanina de Préneuf - Hotel Manager on Nov 14, 2019
Dear Guest, Thank you so much for taking the time to write a review. I am sorry to hear that we couldn't accomodate your request for air conditioning. At the time of your stay the weather was strating to get cold and we had switched our AC to the heating mode. We hope you had a great time in Paris and look forward to welcoming you some other time. Kind regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from franck on Oct 15, 2019
Dear Guest Ronald, Many thanks for your feedback. Is imprtant for us to improve our services. We are happy to know that you had a great time with us. Hope to welcome you again soon ! Regards,

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019
Response from Franck on Oct 8, 2019
Dear Guest ! Thanks for your feedback. That help us to improve our services. Also happy to know that you had a nice time with us. Regards

10/10 Excellent

Sisouphone

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Franck, on Oct 10, 2019
Bonjour Mme. Manoroth, Grand merci. C'est toujours un plaisir de vous recevoir "chez vous" au Grey Hôtel. Cordialement,

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Look somewhere else
Really small. Sliding Bathroom door stopped working and was for over 1 hour. Bathroom is so small my knees were hitting wall .....
Stayed 3 nights in Aug 2019
Response from The Grey Hotel Team on Sep 17, 2019
Dear Guest, We are really sorry to hear that your stay at Le Grey Hotel did not meet your expectations. Please be assured that we have well taken in consideration your opinion, and shall you want to, we will be delighted to welcome you for another stay in another type of room in order to do better. Indeed, our first and main goal is the satisfaction of our guests ! We wish you a nice, Best Regards,

10/10 Excellent

nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable!
I enjoyed my stay at this hotel, it was truly a classic Parisian boutique hotel. The service was great and most of the staff spoke very good English which was a help to us. I have to be honest the rooms are a bit small something that we are not used to in the United States however they were very clean and very well-kept and decorated extremely well. The breakfast was a bit pricey for what was served so we were not so inclined after the first day. But overall it was an excellent hotel for the price.
Stayed 5 nights in Aug 2019
Response from The Front Desk Team on Aug 25, 2019
Dear Nina, Thank you very much for taking time to give us a wonderful review like yours ! It is a pleasure to know that overall you liked your stay at our place. We would also like to thank you concerning your comment on the breakfast and please know that we take note of it in order to improve ourselves as our main goal is to delight you. We all look forward to welcome you again soon ! Kind regards,