Posted Jul 26, 2016 on Hotels
Weekend break. Good location with a selection of restaurants, shops and markets. Nearest metro station was Ternes (less 5 minute walk).
Unfortunately when we arrived noticed the room wasn't clean, dried coffee/tea spots near the making facilities and chewing gum stuck under the bedside table (not a pleasant view whilst lying in bed).
However the lady serving the front desk, was very friendly and efficiently helped out when our key cards stopped working on two consecutive nights.
May consider staying at this hotel again, but it hasn't put us off staying at other Mercure hotels.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Thank you for taking the time to report your experience further to your stay with us.
I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies.
We strive to provide the best service and experience for every customer; therefore your feedback is very important to us. Please be sure that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.