Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Hotel près du métro. Vie de quartier..

Posted Jan 17, 2016
Pros: Propreté. Tout près du métro.
Cons: Clarté sur la disponibilité des chambres.
Location: Très bien. Bons restos mais un peu loin si première fois à Paris.
Très belle accueil. Malheureusement, Expédia ne donne pas priorité à ses clients. Nous avions réserve une chambre avec lits jumeaux. Non disponible pour nous avec Expédia même si la réservation avait été faite plus d'un mois à l'avance (une réservation en janvier). On nous a mentionné que la chambre serait disponible le lendemain, le surlendemain et finalement en moitié de parcour.., nous n'avons pas souhaité changer de chambre en mi-parcours. J'aurais aimé plus de transparence. Déjeune à 17 euro par personne. Exagèré selon moi. Sommes tout, bel hotel dans le 11eme.
Comment from Hotel Management
Jan 20, 2016 by M Chaigneau, Hotel Management
Chère Roxanne, C'est avec beaucoup de plaisir que j'ai pris connaissance de votre commentaire. Je vous réitère nos excuses concernant l'erreur de type de chambre réservé qui n'a pas pu être conforme à votre demande pour la 1ère nuit. Néanmoins je suis ravi que vous ayez pu profiter de notre sympathique quartier vivant proche du Marais, avec ses bars et restaurants branchés, et très proches de l’hôtel. Au plaisir de vous accueillir prochainement, Cordialement, Mathieu Chaigneau
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent location to explore Paris

Posted Jan 8, 2016
Pros: Location
Cons: The mattress
Location: Lots of bars and restaurants, very vibrant area, felt safe. Easy walk to the Bastille. Metro on doorstep.
Hotel is situated 5mins from bars and restaurants and metro Staff were very helpful, only let down was an uncomfortable mattress. Overall a thoroughly enjoyable holiday in a wonderful city. Would recommend this hotel.
Comment from Hotel Management
Jan 13, 2016 by MChaigneau, Hotel Management
Dear guest, All the staff is joining me to thank you for your comment about your stay. We will be very pleased to welcome you for a next trip in Paris, Very best regards, Mathieu Chaigneau GM
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

clean and comfortable, great location

Posted Jan 5, 2016
Pros: location, cleanliness, perfect functionality of everything (once there)
Cons: See above: advance instructions on address (Rue, not Bvd., Richard Lenoir) and on Parking in neighborhood.
Rooms are not huge, as one would expect in Paris, but were clean and well-organized. The bathrooms was spotless and nice. We didn't use any other facilities, if there were any; the breakfast area looked nice but at 17Euro we declined. The location is excellent, off Bvd. Voltaire and near Rue de la Roquette, a favorite part of town. More info about parking in the area would be useful ahead of time, since there's none in the immediate vicinity. Also, the hotel should clarify to visitors the difference between Rue de Richard Renoir and Boulevard de Richard Renoir, since the latter is big and pops up first on any GPS, whereas the small offshoot rue does not and is close but also away from the Boulevard of the same name. Even for someone who knows Paris, it's easy to focus on the Richard Renoir and forget the difference, and then have to find the hotel at the last minute. My wife is from Paris and made the same mistake: we had separate plans in the morning and planned to meet at the hotel and both ended up disoriented.
Comment from Hotel Management
Jan 13, 2016 by MChaigneau, Hotel Management
Dear guest, All the staff is joining me to thank you for your nice comment about your stay among us. So sorry you couldn't easily reach the hotel but all websites show the adresse 53, rue Richard Lenoir and NOT Bld Richard Lenoir. Nearest Public parking (500m) is : 121, Avenue Ledru Rollin 75011 Paris We will be very pleased to welcome you for a next trip in Paris, Very best regards, Mathieu Chaigneau GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Grazioso albergo subito vicino alla metro voltaire

Posted Jan 5, 2016
Decisamente una buona scelta per un soggiorno pratico a Parigi! Ottima colazione a buffet. forse le camere un po' piccole per un 4 stelle.
Comment from Hotel Management
Jan 13, 2016 by MChaigneau, Hotel Management
Dear guest, All the staff is joining me to thank you for your nice comment about your stay among us, We will be very pleased to welcome you for a next trip in Paris, Very best regards, Mathieu Chaigneau GM
2 out of 5
by A verified traveler

Christmas day incident

Posted Dec 30, 2015
Me and my partner got locked out of the building the doorman was asleep and didn't open the door for like an hour while it was a drunk fight of 3 people right outside.
Comment from Hotel Management
Jan 20, 2016 by M Chaigneau, Hotel Management
Dear guest, Thank you for sharing your feedback. As discussed together during your stay, please note we are sorry again about that and I'm sure you have taken in account our goodwill gesture. We really hope to see you again in our hotel for your next trip to Paris, Mathieu Chaigneau GM
3 out of 5
by A verified traveler from Stavanger, Norway

Hyggelig personale!

Posted Dec 27, 2015
Personalet var meget serviceinnstilte og var behjelpelig med hva det skulle være! Rent og pent, men litt lite rom. Ellers ligger det litt avsides fra metrolinje 1, som passerer alle områder turister vil være interessert i å se og oppleve. Ellers er området hotellet ligger i veldig koselig og bakeri og supermarkeder er svært nært. Generelt fornøyd!
Comment from Hotel Management
Dec 28, 2015 by Mathieu, Hotel Management
Dear Vilja le, All the staff is joining me to thank you for your comment about your stay, We will be very pleased to welcome you for a next trip in Paris, Very best regards, Mathieu Chaigneau GM
4 out of 5
Recommended
for Everyone
by A verified traveler from lille

TRÈS BON SÉJOUR

Posted Dec 21, 2015
Satisfaite de l accueil confort et prestation de l hôtel proche métro et commodités...restaurant petit supermarché autres ...et demande personnelle entendue ...je reviendrai sans problème et recommande vivement cet hôtel.
Comment from Hotel Management
Dec 22, 2015 by Mathieu, Hotel Management
Chère Martine, C'est avec beaucoup de plaisir que nous prenons connaissance de vos commentaires. Nous vous en remercions vivement, Au plaisir de vous accueillir lors de votre prochain passage à Paris, Cordialement, Mathieu Chaigneau Directeur
4 out of 5
Recommended
for Couples
by A verified traveler from Stuttgart

Hübsches Hotel in Metro-Nähe

Posted Nov 30, 2015
Pros: Die Ruhe, das Bett, der Geruch, meine Frau.
Cons: Parkplätze anbieten, für Menschen bezahlbar.
Location: Zentrale Lage, direkte Metro-Anbindung.
schönes, gut riechendes, sauberes, modern ausgestattetes Hotel, welches explizit für Paare sehr gut geeignet ist. Das Hotel befindet sich ca. 20 Schritte von der nächsten Metro-Station entfernt. Wichtig zu erwähnen, dass auch ein MC Donalds genau daneben liegt. Negativ zu erwähnen, dass keine Parkplätze vorhanden sind und man statdessen auf externe Plätze verwiesen wird (Tagespauschale ca. 20 €). Außerdem ist das Personal nicht der deutschen Sprache mächtig.
Comment from Hotel Management
Dec 11, 2015 by Mathieu, Hotel Management
Dear guest, All the staff is joining me to thank you for this nice comment about your stay among us, We will be very pleased to welcome you for your a next trip in Paris, Very best regards, Mathieu Chaigneau GM
5 out of 5
Recommended
for Business Travelers
by Arja

Posted Nov 9, 2015 on Hotels
Erinomainen hotelli metroaseman vieressä. Kiva pariisilaisympäristö, kahviloita ja ravintoloita ym. lähinaapurissa. Ystävällinen henkilökunta. Ranskalaisen vilkas sijainti, mutta silti sai nukkua yönsä rauhassa ainakin pihan puolella. Kaikenkaikkiaan positiivinen ensivisiitti, seuraavalla kerralla aloitan hotellin etsinnän tutusta paikasta :)
Comment from Hotel Management
Nov 16, 2015 by Mathieu, Hotel Management
Dear Arja, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu CHAIGNEAU GM
4 out of 5
Recommended
for Couples
by A verified traveler from Granada, España

HOTEL AGRADABLE, EN ZONA TRANQUILA.

Posted Oct 26, 2015
Pros: en general todo, habitación y por supuesto el edificio y su entorno.
Cons: Algo mas de variedad de bollería y panes en el desayuno. Pero eso va en gustos.
Hotel muy agradable, cómodo, habitación pequeña pero no es algo que importe, limpieza excelente, toalleros con calienta toallas, se agradece en invierno. Muy bien comunicado, linea 9 de metro en la puerta. Esta linea atraviesa Paris de este a oeste, con lo que enlaza con cualquier otra linea que te lleva donde quieras. Linea de bus 69, enfrente del hotel, te deja cerca da L'ile de la citê, (Notre Dame). El personal del hotel muy agradable y atento, recomiendo contratar desayuno, no excesivo pero muy variado y suficiente para darte fuerzas para la mañana. Cerca varios sitios donde comer, creperias, panaderías, bares de copas y en definitiva bien ubicado y lejos del mundanal ruido. En la habitación te encuentras con u calienta agua y lo necesario para prepararte varios tipos de café y tes. Por mi experiencia muy recomendable, relación calidad/precio aceptable. Para mi muy recomendable
Comment from Hotel Management
Nov 16, 2015 by Mathieu, Hotel Management
Dear Pepe, We very much appreciate your comments regarding your stay at the Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu CHAIGNEAU GM