Ratings based on 540 Verified Reviews

4.1 out of 5
88% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport so easy to reach

Posted Jan 11, 2017
Good overall experience BUT there are two Mercure hotels close to the CDG airport. There is a system of shuttles to go to them, however it is not clear from the airport which shuttle or bus you should take to go to the one you have to go. Very confusing and the odd to pick-up the wrong shuttle is really high. This happened to me. Not pleasant especially when you are already tired after your flight. Fortunately, the staff is helpful and call right away a new hotel shuttle for you but this is tiring and this situation can be improved I think.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

A modern and quiet place to stay near the airport!

Posted Nov 6, 2016 on Orbitz
Pros: Clean, quiet, and modern. The staff was very friendly and accomodating. The restaurant downstairs had a basic menu but the food was good.
Location: Super close to the airport. Just a few minutes to CDG Terminal 1 and about 10 minutes to Terminal 2.
Had a wonderful stay at the Mercure Paris near the airport. I was worried about the noise being right next to the airport, but the room was completely quiet. The hotel is nice and modern - the decor is definitely not for everyone as it looks like the inside of an Ikea store, but it is definitely clean and has everything you need for a pleasant stay. The restaurant downstairs is decent and the waitstaff was superb -- attentive and friendly. I had a pasta dish for dinner that I didn't like that much and they took it off the bill. They care about their service! The breakfast in the morning is delicious!!!
Comment from Hotel Management
Nov 23, 2016 by O.BELLE, Hotel Management
Dear Madame, Dear Monsieur We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely yours, Olivier BELLE General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire, England

Convenient for airport, clean modern rooms

Posted Nov 4, 2016
Location: You're minutes from the airport. There is a free shuttle bus to an out of town shopping centre that is big and has plenty of shops and places to eat.
The rooms are spacious and comfortable. Has a pool, albeit on the cooler side for my liking. There is a free shuttle bus that takes you to the airport. Food is mediocre, although breakfast was plentiful with a good variety and choice. Staff were hit and miss, Anthony on Reception was helpful and a credit to the company. Overall an OK stay.
Comment from Hotel Management
Nov 23, 2016 by O.BELLE, Hotel Management
Dear Vicky, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the food we wil share your comments with our Chef and Food and Beverage manager. We hope your next visit will be as pleasant as the previous one. Sincerely yours Olivier BELLE General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Servicible, close to airporr

Posted Oct 18, 2016
The room was clean and quiet for being so close to CDG. Staff was friendly and helpful. Food, not so good but eatable. Biggest issue was only had one van to the airport and they didnt explain that they only went to one terminal. Would have been nice to know when you're running for a plane.
Comment from Hotel Management
Nov 23, 2016 by O.BELLE, Hotel Management
Dear Nancy, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris CDG Airport & Convention. We are sorry that your experience did not meet totally your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will share your comment with our Front desk manager We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Olivier BELLE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Excellent choice for resting before flying

Posted Oct 5, 2016
Location: Excellent location near Terminal 1
We had an excellent stay although the restaurant had been 'privatized' that evening to a large group and we had to eat a quick dinner in the noisy bar .... staff was very apologitic about it.
Comment from Hotel Management
Nov 23, 2016 by O BELLE, Hotel Management
Dear Michele , We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Olivier BELLE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful hotel at CDG airport

Posted Oct 2, 2016
stayed one night, very pleasant stay, staff extremely helpful, rooms are very up to date, and great
Comment from Hotel Management
Nov 23, 2016 by O.BELLE, Hotel Management
Dear Madame, Dear Monsieur We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely yours, Olivier BELLE
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay area.

Nice hotel very close to CDG

Posted Sep 22, 2016
Pros: Nice design and ambiance. Shoet ride in shuttle to airport .
Location: Nothing do to nearby. We booked it so we could rest before an international flight.
We stayed over night. Staff was very friendly ad helpful.
Comment from Hotel Management
Sep 28, 2016 by O.BELLE, Hotel Management
Thank you very much for your comments Best regards
4 out of 5
by Jon

This traveler left a rating score only Posted Aug 22, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Good airport location

Posted Aug 21, 2016
Pros: Staff was very nice and helpful, the room was clean
Location: it was easy access to all CDG terminals as well as a shopping mall close by with free shuttles.
We arrived an hour early of check in and we got the room right away.
Comment from Hotel Management
Sep 28, 2016 by O BELLE, Hotel Management
We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive comments. Sincerely yours
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Charlotte, NC

Over Night at the Mercure CDG Airport Convention

Posted Aug 16, 2016
Pros: Very clean
Location: Close to CDG.
Great place to stay if you have to catch an early flight out of CDG the next morning. Good Staff and a fine restaurant.