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Reviews of Mercure Paris Ivry Quai de Seine

4 out of 5
Mercure Paris Ivry Quai de Seine
5 Allee De La Seine, Ivry-sur-Seine, Val-de-Marne

Reviews

7.8

Good

Rating 10 - Excellent. 75 out of 260 reviews" "
Rating 8 - Good. 108 out of 260 reviews" "
Rating 6 - Okay. 47 out of 260 reviews" "
Rating 4 - Poor. 15 out of 260 reviews" "
Rating 2 - Terrible. 15 out of 260 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the price with an excellent breakfast included. Me and my daughter had a pleasant stay.
Stayed 3 nights in Dec 2023
Response from MERCURE on Jan 7, 2024
Dear Stuart,We thank you for your stay and for your comment which makes us very happy.We are delighted to read that you enjoyed your stay in our Hotel and hope to see you again soon !Best regards.Philippe QUENTINRoom division manager

2/10 Terrible

Wendy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else.
Worst hotel in paris. Staff were rude and unhelpful. There is NO AIRCON, room unclean - dusty, grime in shower. We were locked out for 20 mins after midnight (2 women) The security guard sucked his teeth at us, and shouted at us for knocking the glass (after ringing the bell a few times). There are stains on the carpet and all rooms and areas are very tired. Holes in sheets, stains on sheets, walls and carpets. They didn’t replenish any toilet roll, or towels without request. Also didn’t clean our room when requested. Area is very sketchy, not safe to walk around at night.
Stayed 3 nights in Nov 2023
Response from MERCURE PARIS IVRY QUAI DE SEINE on Nov 16, 2023
Dear Wendy,I am very sorry to hear that you had a negative experience at our hotel. We strive to provide our guests with a comfortable and enjoyable stay, and it is clear that we fell short in this instance.I have reviewed your comments with our staff and we are taking steps to resolve the issues you have raised. We will be installing air conditioning in all our rooms and increasing the frequency of our cleaning. We will also be training our staff in providing excellent customer service.I understand that you were locked out of your room after midnight and were not treated with respect by our security guard. I apologise for this inconvenience and assure you that we are taking steps to ensure that this does not happen again.We appreciate your feedback and are committed to making our hotel a better place for our guests. If you have any further concerns, please do not hesitate to contact us.Philippe QUENTINRoom division manager

10/10 Excellent

Mr Cristian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Paris Ivry
The hotel is nice, clean, good size room, lovely facilities (bed, big tv, shower). The receptionists are very polite and helpful. Good breakfast. The area is ok with plenty of public transport services. The only thing that the Hotel should include in their description is : the underground parking is at L-2 with really tight routes. Some large SUVs may not be able to get in. I have a large car and managed to fit in within mm. Thanks!
Stayed 1 night in Aug 2023
Response from MERCURE PARIS IVRY QUAI DE SEINE on Aug 23, 2023
Dear Cristian,We thank you very much for your stay and you comment.We are happy to read that you fave enjoyed your visit.Best regards.Philippe QUENTINRoom division manager

10/10 Excellent

Ruth

Stayed 3 nights in Jun 2023
Response from MERCURE PARIS IVRY QUAI DE SEINE on Jul 6, 2023
Dear Ruth,We thank you very much for your rating 10/10.We hope to welcome you as soon as possible.Best regards.Philippe QUENTINRoom division manager

6/10 Okay

Chris

Traveled with family
Liked: Staff & service, room comfort
Rough
Feels grubby. Not dirty but needs redecorating and recarpeting. Car park is good. Metro 15 min walk. Takes 40 mins to get to eiffel tower. Same monmarte. Breakfast was average at best Staff were polite, and available when needed Tbh unless you need a secure carpark I would avoid this place
Stayed 1 night in Jun 2023
Response from MERCURE PARIS IVRY QUAI DE SEINE on Jun 22, 2023
Dear Rough,We thank you for your return and are sorry if we were not able to give you complete satisfaction.We are nevertheless delighted that you appreciated the welcome of our staff and our FREE covered parking, which is very rare in ParisBest regards.Philippe QUENTINRoom division manager

6/10 Okay

ashley

Business traveler
I stayed here for 2 nights for work. The hotel rooms are very basic and somewhat dated. Clean enough, not immaculate. Very budget style hotel, limited staff and no real facilities. The breakfast was actually alright. I would strongly recommend not going out in this area on an evening. I’m a fairly well travelled individual but I felt very unsafe, even in the day.
Stayed 2 nights in Jun 2023
Response from MERCURE PARIS IVRY QUAI DE SEINE on Jun 13, 2023
Dear Ashley,Thank you for your opinion on our establishment.Please note, however, that we do not observe any insecurity around the hotel.With pleasure,Best regards.Philippe QUENTINRoom division manager

8/10 Good

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't feel safe when working around the hotel, specially after sunset. The streets ariund the hotel were dirty and smelly. The hotel itself is nice, clean and the staff is friendly
Stayed 3 nights in May 2023
Response from MERCURE PARIS IVRY QUAI DE SEINE on May 31, 2023
Dear Fernando,We are delighted to read that you enjoyed your stay thanks to our staff and also thanks to the cleanliness of our Establishment.We hope to see you again soon.Best regards.Philippe QUENTINRoom division manager

2/10 Terrible

Sarah

Traveled with family
Disliked: Staff & service, property conditions & facilities
My air con didn’t work and when i asked the lady who was apparently the manager,how rude she was and unhelpful it was the worst customer service i have ever experienced, so we had to make do with no air con and non opening windows. I asked for a fork one night around 9.30 as I was told there was no room service or food available I had gone out and bought a chicken salad but realised it didn’t come with a fork, I was told this was not possible as the kitchen was closed even when there were a full dining area with knives and forks. I don’t normally leave bad reviews and I have stayed at mercure hotels many times in the uk but this has well and truely put me off and the woman who was on reception was so rude and unhelpful I have never seen anything like it.
Stayed 3 nights in May 2023
Response from MERCURE PARIS IVRY QUAI DE SEINE on May 31, 2023
Dear Sarah,You took the time to relate the inconveniences that occurred during your stay, we thank you very much and we would like to offer you our apologies.We understand and are very sorry for the various circumstances that have disrupted your stay.We hope that despite these setbacks, we will be able to welcome you soon, so that you can see for yourself the actions implemented to improve the quality of our services, thus showing you all the interest we have in your remarks.Always remaining at your disposal, Best regardsPhilippe QUENTINRoom division manager.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Its ok for one night business trip, staff nice
The hotel room is not in great condition. Lights hanging off the wall, the safe needs new batteries. On a plus side the bathroom is fairly new and clean.
Stayed 1 night in Oct 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Nov 8, 2022
Dear Guest,We thank you for your feedback.Can we have your room number ?We hope to see you again.Best regards.

6/10 Okay

Jeremy

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Oct 14, 2022
Cher Jeremy,Merci pour votre note.Au plaisir,Cordiales salutations

2/10 Terrible

amine

Disliked: Staff & service, property conditions & facilities
Not worthy
We booked a superior room and ended up at the first floor with an hotel evacuation as front view
Stayed 2 nights in Sep 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Oct 14, 2022
Dear Amine,We are sorry if you did not enjoy your room.Next time, don't hesitate to ask us for a higher room.With pleasure,Best regards

8/10 Good

Renata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the greeting was not very welcoming. The room was clean and the bed very comfortable. The only inconvenience was that they didn't have something as simple as an Iron in the room, so when you need to used one you have to go to the front desk and borrow one from them and return it as soon as possible. Other than that we enjoyed our stay.
Stayed 4 nights in Sep 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Oct 14, 2022
Dear Renata,Thank you very much for your stay and for your comments.We hope to see you again.Best regards.

2/10 Terrible

Mark

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel was having major work done which we we not told about. We had to pay twice as we were told the booking hadn’t been paid for. When checking in no mention of free breakfast and ask for advice where to eat no advice and then in our room the air con wasn’t working so had a terrible nights sleep. Would not stay there again.
Stayed 1 night in Jul 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Aug 17, 2022
Dear Mark, You took the time to relate the inconveniences that occurred during your stay in my hotel. Thank you very much and accept my sincere apologies. We are constantly making every effort to provide a regular quality service. I have taken note of your comments which are real avenues for progress for us. Always listening to you. Best regards.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, had plenty of parking. Easy walk to the train line to get into heart of Paris.
Stayed 2 nights in Jul 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Aug 17, 2022
Dear Shane, We thank you very much for your comments. We are delighted to know that you had a good stay with us ! Best regards

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was clean, well kept and the location was convenient.
Stayed 3 nights in Jun 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Aug 17, 2022
Dear Bruce, We thank you very much. We hope to see you as soon as possible ! Best regards.

6/10 Okay

GABRIEL

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and clean. Bed was very comfortable. Some of the staff was not helpful. Hotel is about 25 minutes from the city so expect to spend a bit in taxi’s or uber. Tons of restaurants and shopping near by.
Stayed 4 nights in May 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Jun 13, 2022
Dear Gabriel, We thank you very much for your stay and for your comment. We hope to see you again as soon as possible. Best regards.

4/10 Poor

Arribas

Stayed 4 nights in May 2022
Response from MERCURE PARIS IVRY QUAI DE SEINE on Jun 13, 2022
Dear Arribas, We thank you. Best regards.

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good location and a nice hotel, food was good however no bar and restaurant on a Sunday night was a bit of a pain.
Stayed 2 nights in Oct 2021
Response from MERCURE PARIS IVRY QUAI DE SEINE on Nov 4, 2021
Dear Dave, Thank you for your feedback. Hope to welcome you again soon.... Best regards. Philippe QUENTIN Front office manager

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from MERCURE PARIS IVRY QUAI DE SEINE on Jul 1, 2021
Cher James, Merci pour votre notation. Au plaisir. Cordiales salutations. Service Clients

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from La Direction on Aug 17, 2020
Cher Fiona, Je vous remercie d'avoir pris le temps pour nous transmettre vos encouragements. Je suis content que votre séjour était à la hauteur de vos attentes. Au plaisir de vous accueillir très bientôt Foued BEN TAHAR Directeur

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were excellent especially the lady who checked us in on arrival, she was brilliant
Stayed 1 night in Jan 2020
Response from Mercure on Jan 20, 2020
Dear Guest, We thank you very much for your comment following your recent stay. See you soon. Best regards. Philippe Quentin Fronf office manager

8/10 Good

jifeng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mercure on Jan 7, 2020
Bonjour, Merci pour votre note. Cordiales salutations. La réception

6/10 Okay

Jean-René

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hoy bedroom
When I arrived in the bedroom it was too hot. But as you can’t open windows. Sadly in December I had to use air conditioning and it took quite some time to refresh
Stayed 1 night in Dec 2019
Response from Mercure on Dec 27, 2019
Dear Guest, We thank you for your message. However, all the air conditioning in the rooms are individually adjustable. Hoping to welcome you back to the Mercure Paris Ivry Quai de Seine. Best regards

8/10 Good

AVON

Traveled with partner
Liked: Cleanliness, staff & service
The property is a bit old and dated. We stayed at the Novotel Issy De Molineaux one year ago which was an excellent hotel. This Mercure Hotel paled in comparison to that experience in every category. That is the reason for this subpar review. This hotel was average but we would prefer staying somewhere else on our Paris vacation next year. Preferably a Novotel property.
Stayed 2 nights in Sep 2019
Response from PhQ on Oct 9, 2019
Dear Sir, We have the pleasure to announce to our guests that we are making some renovations work in the « Common Places » of the hotel. We wish to improve the conditions of our hotel, for a new style and atmosphere for your personal comfort. Thank you for your understanding. Best regards. Philippe Quentin Front office manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from PhQ on Oct 2, 2019
Cher Client, Merci pour votre notation. Au plaisir de vous revoir au Mercure Paris Ivry Quai de Seine. Cordialement

4/10 Poor

Mandy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I found hair under the pillow and some body hair on my bed. Also, there’s smell of body lotion on some part of the quilt so I’m sure it’s not the smell of the washing detergent. But as it’s late at night at 2 am, I didn’t change my room and slept with my husband on the other bed. I wonder if the hotel would change the bad sheet or the pillow cover every time. Really bad experience of staying there!!!
Stayed 1 night in Aug 2019
Response from PhQ on Aug 28, 2019
Dear Mandy, Thank you for taking the time to tell us about your experience at Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Philippe Quentin Front office manger

2/10 Terrible

BartoszKawinski, Ivry-sur-Seine, Paris

Disliked: Staff & service, amenities, property conditions & facilities
This is not a four star hotel !! Few facts, which you have to expect, when you planing to stay in this hotel: 1. Its old and renovated hotel, with small rooms and fridges, which doesn't work 2. Air conditioning doesn't work in the entire hotel, I was witness a conversation between one of the quest and hotel reception staff (which was extremely rude), guys try to report , that air con doesn't work in his room, reply from hotel stuff was, that there is nothing what he can do about it ! 3. There is a lot of noise generated by old Air Handling Units (see attached photo), therefore if you want to open window open (due to lack air con) , you will not has a pleasant sleep. Poor Standard, I would not recommend this hotel to anyone !!!
Stayed 1 night in May 2019
Response from PhQ on Jun 4, 2019
Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe Quentin Front office manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Beautiful hotel just outside of the hustle and bustle of Paris. Room was great and well appointed. Very good breakfast buffet.
Stayed 1 night in May 2019
Response from PhQ on May 24, 2019
Dear Guest, We thank you for your comments following your stay at Hotel Mercure Paris Ivry Quai de Seine. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Looking forward to welcoming you again, please believe, Dear Guest, in expressing our best feelings. Philippe Quentin, front office manager

6/10 Okay

Wileyska, Miami, FL

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Mercure Paris Ivry Quai de Seine overall experience was OK. It was OK because we didn't spend time during the day at all, maybe one day and we ran out as quickly as we could. AC was not working. Luckily it was not hot and the temp at night helped with the situation. the GOOD; clean, organized, rooms size ok, not noise, nice breakfast. Staff was willing to help, but of course during working hours. the NOT SO GOOD: it's a bit far from main attractions, but I guess it goes with the price...RER-C is within 15 mins walking distance, but if it's down, good luck figuring out how to get there. The other Metro station is over 25 mins walking distance and the closest that will get you there is a Bus, 325 or 180. The neighborhood was not bad, people were friendly. A/C in our room was not working at all, they went twice to check and nothing was done, not even moving us to another room. We took videos and compared with other rooms and showed it, and nothing. Like I said before, we spent most of out time outside of the hotel and by the time we got back, it was too late to do something about it. Nice weather helped.
Stayed 6 nights in Mar 2019
Response from PhQ on May 16, 2019
Dear Guest, We thank you very much for your comments. We apologize for any air conditioning issues you may have encountered. We have nevertheless implemented to solve the problem. It's a pleasure to see you again. Best regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from PhQ on Feb 19, 2019
Dear James, We thank you for your 10 out of 10 following your stay at Hotel Mercure Paris Ivry Quai de Seine. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. In the hope of welcoming you again, please believe, Dear James in the expression of our best feelings. Philippe Quentin Front office manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to be in Ivry
Don't think this is Paris. The hotel is on the River Seine, but there is a concrete plant in between the hotel and the river so don't expect great views either. It is also at least 10 minutes from metro/rail transportation - either the RER C in Ivry (trains every 20 minutes or so) or a good alternative is to walk over the river to the Liberte metro. However, if you want to be in Ivry this is a pretty good choice. Rooms are well maintained and comfortable, wifi is good, and there is a big Carrefours supermarket 5 minutes away.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

PHILLIP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Josh, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel itself is really nice, staff were helpful and the paid breakfast was lovey with a wide selection to chose from. Parking facilities were easy to use and safe however the area the hotel is located in isn’t great. It has a very run down feel about it and is not located close to any tourist attractions if that’s what your visiting for. The surround area smelt of sewage which was unbearable to endure. All in all if your looking for somewhere to stay overnight and your passing through it’s a great, especially given the price.
Stayed 1 night in Jul 2018
Response from PhQ on Jul 21, 2018
Dear Josh, We thank you for your comments following your stay at Hotel Mercure Paris Ivry Quai de Seine. About the odors you mentioned, he had outside the hotel roadworks during your stay that were a bit annoying. We are very sorry about this However, it is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Looking forward to welcoming you again, please believe, Dear Josh, in expressing our feelings best. Ph. Quentin Front office manager

6/10 Okay

Girish

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from PhQ on Jul 11, 2018
Dear Girish, We thank you for your rating. Best regards.

2/10 Terrible

eric, paris ivry sur seine

Disliked: Staff & service, property conditions & facilities, room comfort
Thieves operating in the hotel
Room was broken into during my stay n seems quote frequent but hotel staff not doing anything to help. Very poor security. Bad n rude staff. Zero rating for me.
Stayed 1 night in Jun 2018
Response from J.C. Harnoux on Jun 14, 2018
Monsieur P. bonjour, Nous regrettons l'incident que vous évoquez. Pour l'instant une enquête de police est en cours. Lors de votre séjour, nous avons fait le maximum pour vous aider et vous accompagner. Normalement la police ne se déplace pas pour ce genre d'incident, j'ai vraiment fortement insisté pour qu'ils viennent exceptionnellement vous voir. Vous nous avez remercié la réceptionniste en poste et moi de notre aide. J'avoue ne pas bien comprendre ce que vous nous reprochez. Bien cordialement,

10/10 Excellent

Leni

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant Stay
Good place , relaxing stay , room was a little Dusty but nothing too major! The room had an amazing bathroom !
Stayed 3 nights in May 2018
Response from J.C.Harnoux. on Jun 16, 2018
Cher Leni, Merci beaucoup pour ce commentaire que je transmets à l'équipe. Dans l'attente de vous revoir, bien cordialement.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close to where I had my conference, so it was more about convenience. However, the location wasn't the nicest, but still some great little places to eat and drink. plus it was a lot cheaper than anywhere else in Paris. Luckily, was close to an RER line, so pretty easy to get into the city. Overall, my stay was great.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Nice and comfortable hotel. Good value for price. Cleanliness is ok. Decent breakfast. I had a proper bath tube in the room (which I normally prefer than shower). 2 stops from Liberte metro station. A lot of small restaurants nearby.
Stayed 2 nights in Jan 2018

2/10 Terrible

Abd, Abu Dhabi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No air conditioner. Hot in summer.
Room is warmer than outside temp. Air conditioner is worse than a fan. I couldn't sleep good. Tv is very small. Couldn't really see good. Elevator smells. Lobby smells. I wanted to have a coffee once at 10:30am and no one was there to serve me. I wait for about 15 min. No show. In general I don't recommend this hotel.
Stayed 6 nights in Jul 2017

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful and friendlu
Great hotel near transportation stops to easily get into Paris

2/10 Terrible

D, san francisco

Disliked: Property conditions & facilities, room comfort
Would not stay again
I only stayed at this hotel because I couldn't find anything else in the area, and it was a big disappointment to say the least. The hotel location is terrible to begin with, right in front of a busy street by the river with a lot of traffic noise. There was also heavy construction on the riverbanks in front of hotel, adding to the strong sense of restlessness. The room was horrible, really reminds me of a college dorm room, with terrible lighting, very old and aging furniture, broken/torn blinds, and windows that didn't close completely, making room noisy and cold. I'd get better sleep in a Motel 6 anywhere back home in the states. Will never stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel not far from the city centre
Hotel staff were great. Unfortunately a number of guests had smoked in their rooms which left a smell along the corridors. The Windows wouldn't open which made the room quite warm. The shower was heavenly!!
Response from JCH on May 9, 2016
Dear Guest, Thank you for letting us about your experience at the Mercure Paris Ivry Quai de Seine. Our hotel is 100% non-smoking and we are sorry that some customers do not respect this rule. Finally, for security reasons, we can not open the Windows. We hope to welcome you again in our city. Best regards

4/10 Poor

Rene , Indiana

Disliked: Staff & service, property conditions & facilities, room comfort
No crib as advertised. Locked us out.
Will not be recommending this hotel to anyone. We were traveling with an 8 month old this past weekend. We asked for a crib that is supposedly (always available) and we didn't end up getting one until our last night (wasn't even a safe crib, so our baby ended up sleeping with us once again. After checkout (noon), I sat in the lobby waiting for my husband to bring the car around. I walked outside to calm down my crying baby and then tried going back into the building. They wouldn't let me in. It was raining and cold and I had an 8 month old baby. We had just paid close to 300 to stay for a weekend in their hotel and they treated us horrible. Who locks their front doors at noon on a Sunday? And refuses to allow paying guests back in? They even have a hotel bar/restaurant I could have waited in. No wonder the place was always dead. I was in tears that my baby was crying and cold and had to wait outside. Never again and my husband will be contacting corporate office!
Response from JCH on Apr 26, 2016
Dear Guest, Thank you for taking the time to give us your opinion about your stay in our hotel. About your crib requested, please allow us to express our sincerest apologies. Regarding the front door closed, We are forced to comply with strict safety regulations. There is an intercom located close to the door that you probably have not seen. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to welcoming you during your next stay in Paris. Best regards.

10/10 Excellent

Dimitrios, Sparta Hellas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New year's escape
Soundproof room, super clean room & bathroom, very comfortable bed absolutely nothing to complain about. Choose the 8 train it's half the walk than the 7. Many stops by train but short ones. Half an hour from center. Definitely a great choice though.
Response from JCH on Apr 9, 2016
Dear Dimitrios, Thank you for taking the time to give us your opinion about your stay in out hotel. My team and I are very grateful for your remarks, they encourage us to maintain our efforts so that the services we bring you best meet your expectations. Waiting to welcome you soon in one of the hotels of the MERCURE network. Best regards.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok hotel if you don't need any facilities
This hotel was had to find especially there parking facilities as only a small sign facing the wrong way. When entering there was no check as to who you were and felt staff were abrupt. Wasn't told in advance that the restaurant was shut so had to find our own food on our first night. Room smelt and was cobwebs on the ceiling.
Response from JCH on Jan 8, 2016
Dear guest, Thank you for taking the time to give us your opinion about your stay in our hotel. The days of our restaurant opening are clearly shown on our websites. We are sorry that your stay was not up to your expectations, and please accept our most sincere apologies. Be assured of our efforts to ensure a level of quality meet your expectations, and regain your confidence in a future stay. Best regards.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rowena, London

Liked: Cleanliness, property conditions & facilities
Short trip away
The hotel is a 15/20 min walk from Metro station and 25 min train ride into Paris. The area is quiet but does have small local shops near by. The hotel is very clean but the beds are hard. Very friendly staff.

8/10 Good

Franz, Leek

Liked: Room comfort
Disliked: Staff & service
2 Nights in a Paris Mercure
I was there for 2 nights whilst attending a wedding nearby. The hotel has no restaurant service on weekends, just an expensive and poor quality self catering facility. There are no alternative restaurants nearby. The breakfast was excellent but at € 17 not a gift. Even though they gave me a quiet room, the hotel all around is fairly noisy. The toilet has no fresh air inlet, it is simply a room with 4 walls.