Will not be recommending this hotel to anyone. We were traveling with an 8 month old this past weekend. We asked for a crib that is supposedly (always available) and we didn't end up getting one until our last night (wasn't even a safe crib, so our baby ended up sleeping with us once again. After checkout (noon), I sat in the lobby waiting for my husband to bring the car around. I walked outside to calm down my crying baby and then tried going back into the building. They wouldn't let me in. It was raining and cold and I had an 8 month old baby. We had just paid close to 300 to stay for a weekend in their hotel and they treated us horrible. Who locks their front doors at noon on a Sunday? And refuses to allow paying guests back in? They even have a hotel bar/restaurant I could have waited in. No wonder the place was always dead. I was in tears that my baby was crying and cold and had to wait outside. Never again and my husband will be contacting corporate office!
Comment from Hotel Management
Apr 26, 2016 by JCH, Hotel Management
Thank you for taking the time to give us your opinion about your stay in our hotel.
About your crib requested, please allow us to express our sincerest apologies.
Regarding the front door closed, We are forced to comply with strict safety regulations. There is an intercom located close to the door that you probably have not seen. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We look forward to welcoming you during your next stay in Paris.