Smallest room ever and very noisy outside. Couldn't open window because on first floor and air conditioning not working because they can only have either heating or air conditioning on at any one time. Room very very small and hot. Noisy with dustbin lorry and night revellers. We changed hotel after first night and lost our money it was that horrible.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Directrice / General Manager