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Reviews of Mercure Paris Orly Rungis Aéroport

4 out of 5
Mercure Paris Orly Rungis Aéroport
20, Avenue Charles Lindbergh, Rungis, Val-de-Marne

Reviews

8.0

Very Good

Rating 10 - Excellent. 149 out of 412 reviews" "
Rating 8 - Good. 162 out of 412 reviews" "
Rating 6 - Okay. 64 out of 412 reviews" "
Rating 4 - Poor. 22 out of 412 reviews" "
Rating 2 - Terrible. 15 out of 412 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best is the cleanliness of the rooms and common areas. Area nearby is not interesting, but it's close to Orly Airport.
Stayed 2 nights in Apr 2024

4/10 Poor

DOMINIQUE, sioux falls

Rooms are very tired therefore not super clean. Restaurant is close Friday thru Sunday. Bar drink pretty bad and the most horrible burger EVER aka take ground beef cook it like a goulash then form it in to a patty then add cheese and call it Le Burger… Also very hard bed!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Bettina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and courteous.
Stayed 4 nights in Oct 2023

6/10 Okay

Robert

Location was good for our work at rungis market
Stayed 2 nights in Oct 2023

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
The food at the restaurant was not good and the service was slow. The coffee machine in the lobby was broken so I could not have coffee in the early morning. They promised me a 6:40pm pickup by the airport shuttle, but by 6:55 it had not arrived so I had to call a taxi or miss my flight. Would not recommend.
Stayed 1 night in Sep 2023

2/10 Terrible

Lalit

Stayed 1 night in Jun 2023

4/10 Poor

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Electricity went out for several hours. We were dying of heat. It caused a lot of uncomfort and anxiety. They hotel did nothing to compensate us for this.
Stayed 1 night in Jun 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service
Our room was upgraded. Phoned for an extra pillow but never materialised, apart from that a pleasant stay.
Stayed 3 nights in Jun 2023

8/10 Good

David

Stayed 1 night in May 2023

10/10 Excellent

Gondze

Stayed 1 night in May 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Good breakfast.
Stayed 1 night in May 2023

6/10 Okay

CORY

Stayed 1 night in Apr 2023

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Stayed 1 night in Mar 2023

10/10 Excellent

MARIA DEL MAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Wael, Karlsruhe

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst experience I had. In the checkout the receptionist told me that the payment was only for one night and not 2 nights. I showed that I paied in expedia , she say that in the computer and system, it says that I paied only one night. After 20min she understands that I fully paied. Other point: the check out I make it very early at 5:00 i asked one night before for 2 breakfast boxes because I paied already for breakfast. In the morning I find a buffet for breakfast open, I asked receptionist if we can take breakfast there , she said No this is only for other customers from airline company. I told her ok give me the breakfast boxes I asked yesterday, she gave me only one box , and she told me she can give only one bix per room. In the box there is nothing only small croissant, small juice and small yougurt that s all. No water, i asked her give me at least water and coffee, she said she can not. After I insisted and said I will complain, she gave me only one small bottel of water and let me to go to the bufet just to take coffee. And she was shouting when I went close to bread in order to take sugar and she thought I will eat something from there. This is not acceptable at all. And how as a customer of Expedia and gold member I am treated like that with all family even my small baby and parents. I wait for a reaction from yourside Expedia. Thank you
Stayed 2 nights in Dec 2022

6/10 Okay

Kimberly

Traveled with group
Had to change rooms due to room being extremely hot and then vending machine was out of order huge inconvenience and had to go to the desk every day cuz room key didn’t work
Stayed 4 nights in Oct 2022

6/10 Okay

Javad

Traveled with family
Stayed 1 night in Oct 2022

2/10 Terrible

Shawn

Stayed 1 night in Sep 2022

8/10 Good

Conrad Alix

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Theresa

Stayed 1 night in Jul 2022

10/10 Excellent

Xavier

Stayed 1 night in Jun 2022

6/10 Okay

Gulderen

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
The fact that nobody could speak English was a problem. The meals were restricted as far as timing is concerned. Breakfast was pretty bad.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok for a night
Our room did not look at all like any of the photos, it was very dated. We were only there for one night so wasnt a problem but would have been had we been staying longer. There was a smell in the room too and the bed sheets felt very cheap and uncomfortable. What was not clear prearrival was that the airport shuttle enda at 11pm so we had to find a taxi. The lobby is really nice, the staff were lovely and the shuttle to the airport was helpful.
Stayed 1 night in Jun 2022

10/10 Excellent

Maritza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, I really Recomend.
Stayed 3 nights in May 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris 22...champs league final
Awesome stay ...grat hotel. Friendly staff....bit out of the way tho for main paros attractions. Plenty of transport to get youbthere though
Stayed 2 nights in May 2022

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
real nice hotel, great service, great staff :-))
Stayed 3 nights in May 2022

4/10 Poor

Nok Hei Mickey

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing from Mercure
I had good experience with the Mercure chain but this time the service was disappointing. At first I was given a room with people living in there already. It was an awkward experience for me and the couple living there. Then in the second room I was given, the drainage of the basin was blocked and there was a full basin of dirty water even before I used it. They could only get it right at the third try. I have better expectation from Mercure and I just hope they can maintain the good standard across the branches.
Stayed 1 night in May 2022

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful during my stay. The hotel itself was stylish especially considering how affordable it was.
Stayed 1 night in Oct 2021

6/10 Okay

Ramesh

Stayed 2 nights in Mar 2020

8/10 Good

Aime Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to Mercure
Very good hotel
Stayed 2 nights in Dec 2019

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Rungis Experience
Experience was awesome, very good service with friendly staff
Stayed 6 nights in Dec 2019

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Great service great
Room was a tiny too warm.. bed was too so soft for my test
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
BAD
Arrived at the hotel after a long day for a late check-in.The hotel was full!!!! Which doesn’t make sense!!! U book a room and they give it away for somebody else ! The late checkin is till midnight. And i arrived at 11pm. And still didn’t get my refund!!!!!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent. Very friendly and helpful. Beds were a little hard. Otherwise would stay again.
Stayed 3 nights in Sep 2019

10/10 Excellent

roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Orly grest value for money
Great hotel next to Orly airport
Stayed 2 nights in Sep 2019

10/10 Excellent

OKG, Greensboro, NC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity of the Mecure to Orly and the free shuttle bus. The room was large, the air conditioning was great, and I had a view of the Eiffel Tower in the distance. Everything was in great working order and I especially liked the sliding sun shades--similar to pull-down roller shades, but these moved along a track in the ceiling. Kept the summer sun out of the room.
Stayed 1 night in Aug 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Taimoor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I recommend staying here for sure! It is close to the airport. 45 minutes from Disney Paris and about an hour from Paris.
Stayed 1 night in Jul 2019

8/10 Good

Chtistine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were happy with the room but I have allergies and was reactive to something in the room. Perhaps the carpets. I do much better with wood floors.
Stayed 1 night in Jul 2019

8/10 Good

Marjorie V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well cared for, and pleasant, helpful staff
Our room was clean, and the hotel was well cared for. The front desk staff were helpful and pleasant. Unfortunately for us the hotel was quite a distance from the sights we were interested in seeing. The hotel was close to the airport, and provided a shuttle ride to the airport.
Stayed 3 nights in Jun 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK
I used this as a stop over between long flights. Pleasant staff in all areas. The bed was very hard and lumpy. The pillows were uncomfortable. The breakfast was quite good and started at 5:30 giving plenty of time to get to the airport. The airport shuttle took 25 min and was every 40 minutes in coming by at my usage time. The driver was very helpful. The room was very basic . Good shower. I would plan on using this again if the bed was improved but, as it is, it's a deal breaker.
Stayed 1 night in May 2019
Response from Marie - Front Desk Manager on May 16, 2019
Dear Michael, Thank you very much for your review. We are glad you've enjoyed our staff and the breakfast. Next time you come to our hotel we would be pleased to upgrade you in a privilege room, there is a toppers on the bed for more comfort. We hope to welcome you again soon, Best regards

6/10 Okay

Verified traveler

Stayed 1 night in May 2019
Response from Marie - Front Desk Manager on May 17, 2019
Dear Guest, Thank you for your review! We hope to welcome you soon! Best regards

4/10 Poor

William

Disliked: Staff & service
Staff made me feel not welcome. I arrived 10 minutes before Check-in and had to wait 30 minutes to get checked in
Stayed 1 night in Apr 2019
Response from Marie Descotes - Front Desk Manager on Apr 24, 2019
Dear William, I am really sorry to hear that you did not enjoy your stay and more particularly your arrival. This really not in our standards to make our guests feeling not welcome. Check-in time is 2pm but of course if the room is ready at your time of check-in, we do not hesitate to give the keys. I hope you will give us a second chance and I remain at your entire disposal to organize your future stay among us. Best regards

10/10 Excellent

Barbora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10-star experience
Convenient location, clean room, helpful staff. All good for short business trip.
Stayed 1 night in Nov 2018
Response from Yannick GROLL - General Manager on Apr 25, 2019
Dear Barbora, Thank you very much for this review! we hope to welcome you soon among us! Best regards

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Yannick GROLL - Directeur on May 8, 2019
Cher Client, Nous vous remercions pour votre commentaire suite à votre séjour au Mercure Paris Orly Rungis!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and staff was very nice and helpful. Plenty of space, especially compared with the norm in Europe. Close to the airport with an easy shuttle. Also close to a bus stop to take us into Paris to the Renfert station in 45 minutes. Did not like that there were no vending machines for a drink or snacks. I had to go to a next door hotel for that. We ate at the hotel restaurant and the food was good but took forever. Waiter apologized but we think he forgot to turn the order in. He said he wouldn't forget and would take care of us. He didn't as they charged us the full price of the meal and even 5 euro for one liter of water. That was crazy. I was pretty upset about that but I don't know enough French to argue.
Stayed 2 nights in Mar 2019
Response from Yannick GROLL - General Manager on May 6, 2019
Dear Guest, We thank you very much for your review following your stay at Mercure Paris Orly Rungis!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best holiday stop over
We were greeted by a very pleasant receptionist. The room was very pleasant and we enjoyed our evening meal. As always seems to be the case the cod was no longer available and we had the sea bass instead. We accompanied this with a pleasant wine. Breakfast was a little disappointing, as the chocolate arrived in packet form and the ham was spam. Overall we enjoyed our stay.
Stayed 1 night in Jan 2019
Response from Yannick GROLL - Directeur on Feb 21, 2019
Dear Guest, Thank you very much for taking the time to review our property. We are glad you enjoyed your stay among us and we hope to welcome you again very soon. Best regards, Yannick GROLL - Directeur

8/10 Good

mohamad

Liked: Cleanliness, property conditions & facilities, room comfort
a lovely hotewl
Stayed 3 nights in Dec 2018
Response from Yannick GROLL - Directeur on Feb 21, 2019
Dear Guest Thank you very much for taking the time to review our property. We are glad you enjoyed your stay among us and we hope to welcome you again very soon. Best regards, Yannick GROLL - Directeur