Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great stay

Posted Aug 16, 2015
This place has a great location. Close to the metro. Staff speaks English. It's quiet and clean and modern. Great for the price and overall very pleasant. Not a single complaint.
Comment from Hotel Management
Aug 25, 2015 by Grégory Champenois, Hotel Management
Dear Madame, Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte De Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory Champenois General Manager
1 out of 5
Recommended
for Couples
by sonia from metz

trop simple et cher

Posted Jun 1, 2015 on Hotels
cher pour un service simple,un petit déjeuner a 18,50 euros ,donc hors de prix,un personnel pas capable de vous guider,plus jamais un hôtel mercure
Comment from Hotel Management
Aug 8, 2015 by M Champenois, Hotel Management
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, ce type de feedback est très important et nous aide à améliorer nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous ferons de notre mieux pour vous offrir l'expérience formidable dont nos clients se réjouissent. Veuillez agréer, Madame, nos salutations distinguées
5 out of 5
Recommended
for Families
by Paola from hagetmau

chambre agréable

Posted May 28, 2015 on Hotels
Séjour pour assister à un concert.Hôtel proche du zénith, facilité d’accès du métro étant. Un personnel agréable et disponible.
Comment from Hotel Management
Aug 1, 2015 by M Champenois, Hotel Management
Madame, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
3 out of 5
Recommended
for Business Travelers
by bernard from Anderlecht

Vieillot et bruyant.

Posted May 8, 2015 on Hotels
Vieillot. Bruyant
Comment from Hotel Management
Jul 18, 2015 by M Champenois, Hotel Management
Monsieur, En répondant à notre enquête, vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous vous en remercions. Nous sommes désolés que la prestation n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré(e) que les mesures correctives nécessaires sont d’ores et déjà mises en œuvre afin d’assurer un niveau de qualité conforme à vos attentes, et de regagner votre confiance lors d’un prochain séjour. Dans cette attente, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Everyone
by A verified traveler

Thanks!

Posted Apr 5, 2015
That was a great holiday. Thanks, everyone. The room, the food.....It was smashing.
Comment from Hotel Management
Apr 13, 2015 by Mr CHAMPENOIS, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
2 out of 5
Recommended
for Families
by Le Guennec from Vannes

Quelques travaux à prévoir

Posted Apr 3, 2015 on Hotels
Le petit déjeuner très très bien bien , hôtel très vétuste avec mobilier , moquette et salle de bain très défraichis , la chambre était propre sinon et bonne literie .
Comment from Hotel Management
Jun 6, 2015 by M Champenois, Hotel Management
Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Quant à la rénovation de l'hôtel, elle va débuter très prochainement. Dans l’attente de vous accueillir dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
2 out of 5
Recommended
for Couples
by Gillian from Billingshurst

Room smelt of cigarette smoke.

Posted Mar 27, 2015 on Hotels
Very comfy beds. Shame the whole room, including towels smelt of stale cigarette smoke. For a non smoker made it quite nasty qt to sleep in. Had to ask for change of towels. Also toilet was very hard to flush.
Comment from Hotel Management
May 30, 2015 by M Champenois, Hotel Management
Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager
1 out of 5
by A verified traveler from england

Paris was gorgeous this hotel ruined our stay.

Posted Feb 16, 2015
I recently stayed here with my girlfriend for valentines weekend. Paris itself was amazing, I would highly recommend this city especially for couples! However this hotel ruined our holiday! On arrival we were waiting for 20 minutes before being checked in, we where given very little info to locate the room we eventually found it on the 7th floor in an old rickety lift. The room was very basic the TV was the only good thing about it however it was all in french, bit of an issue however we weren't bothered. After this we decided to go for drinks at the bar finding it only opens 12-3 Saturday + Sundays. We returned to the bar at them times to find out the bar was no longer open? We say 'bar' it had 1 beer pump, Very confusing. We went to a shopping centre on our 3rd day about half an hour away getting a taxi there was fine however getting home was a different story we struggled to get a taxi and we were stranded. We decided to ring the hotel to see if they could help we were told they couldn't ring for us a taxi, they couldn't give us a taxi company or even a phone number. No help was given whats so ever. Appalling! Previous to this I had called the hotel while my girlfriend was shopping wanting to buy a bottle of champagne for the room for valentines day I was told rudely the hotel didn't stock champagne, however in the room we had a menu for it? We finally got a taxi with help from the shopping centre. When we got back i noticed there was champagne on the bar very annoying no
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager
4 out of 5
Recommended
for Families
by Ron from Houston, TX

Mercure Paris Hotel

Posted Jan 9, 2015 on Hotels
The room was a bit small but clean. The hotel was only one block from train station, lot of eateries and grocery stores within three blocks. Not bad for the money.
Comment from Hotel Management
Mar 14, 2015 by M Champenois, Hotel Management
Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Everyone
by A verified traveler from venezis

Ottimo vicinissimo al centro

Posted Dec 23, 2014
Assolutamente da consigliare: receptionist gentile, buffet di colazione da favola, camera pulitissima
Comment from Hotel Management
Jul 4, 2015
Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin