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Reviews of Mercure Paris Porte de Pantin

4 out of 5
Mercure Paris Porte de Pantin
22 Avenue Jean Lolive, Pantin, Seine-Saint-Denis

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 162 reviews" "
Rating 8 - Good. 65 out of 162 reviews" "
Rating 6 - Okay. 15 out of 162 reviews" "
Rating 4 - Poor. 12 out of 162 reviews" "
Rating 2 - Terrible. 9 out of 162 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
First impressions of the property were this would be a nice place to stay. However after the first night when the air conditioning broke (and was out the rest of the stay) and no hot water the next morning made for a miserable stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We were given an accessible/ handicap room with no option to switch. The floor it was on had an unpleasant smell. No air conditioning in the rooms until June. Hotel staff was available but not overly attentive or friendly.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with a nice laid back atmosphere , friendly and helpful staff
Stayed 1 night in Mar 2020

6/10 Okay

BIKRAMJIT

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dooner too hot. Suggest offering option of sheets and blankets to customers
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

V

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, funky bar lobby area
Nice hotel. Very funky bar and lobby area. Rooms were clean and tidy with a huge TV! Bar area nice and food was reasonable too. Staff young and friendly. Check-in can get busy with only one staff on, but great experience overall. Well located for the Symphony hall and La Villette.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not close to central Paris and attractions, but very close to the metro station that can take you anywhere. The room I stayed was ok, don’t know why they call privilege though. It felt a average room trying to be posh.
Stayed 2 nights in Sep 2019

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, air con was a bit noisy
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for zenith centre, close metro stop
Good, ideal location for the zenith centre, nothing spectacular and they are currently doing work outside for an outside relaxing area by the looks of it. But all fine really. They did try and charge me for the room again on the way out 🙄
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room did not smell good. Rest was fine.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019

6/10 Okay

Olivier

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
nice hotel but old bathroom
The hotel in itself is actually ok with a nice bar. The room is small but in line with Mercure. The food is nice and the breakfast is of quality.The bathroom however is a big disappointment. Old, with mold and limescale. For close to €200 a night that's really disappointing. The area is a bit rough but hotel is right next to Hoche metro.
Stayed 1 night in Oct 2018

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service
Worst mercure in France
Location is poor and the room needed a good scrub and a renovation!
Stayed 1 night in Jun 2017

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable with great service
Real comfortable, staff was very helpful and friendly, location was good rear to metro

10/10 Excellent

Christophe

Stayed 1 night in Oct 2023

8/10 Good

harm watze stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

FABIENNE

Stayed 2 nights in May 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil, belle qualité des différentes prestations.
Stayed 3 nights in Apr 2023

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter !!!
Pas digne d’un 4 étoiles. Chambres vetustes. Draps de bain tachés. Mauvaises odeur dans les chambres. Merite un sérieux rafraîchissement. Petit déjeuner chaotique…. Pas de tables, pas de couverts…le personnel est dépassé voir absent. Incroyable. A éviter….
Stayed 1 night in May 2023

8/10 Good

Inge Einar

Stayed 3 nights in Apr 2023

8/10 Good

jean luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CORRECT
Stayed 1 night in Jan 2023

10/10 Excellent

Stéphane

Stayed 1 night in Dec 2022

8/10 Good

annie

Stayed 1 night in Dec 2022

8/10 Good

Agnès

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

YOUN JOONG

Stayed 3 nights in Nov 2022

8/10 Good

Christelle

Stayed 1 night in Nov 2022

10/10 Excellent

Tambue

Stayed 1 night in Oct 2022

8/10 Good

OMAR

Stayed 1 night in Oct 2022

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from La Direction on Oct 2, 2022
Cher Phillippe,Merci pour votre belle recommandation :) A bientôt,

8/10 Good

Jørn Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from La Direction on Oct 2, 2022
Cher Jorn Olav,Nous vous remercions pour votre belle recommandation suite à votre séjour dans notre établissement,Au plaisir de vous accueillir prochainement,

10/10 Excellent

JEAN-LUC

Stayed 1 night in Sep 2022
Response from La Direction on Oct 2, 2022
Cher Jean-Luc,Un grand MERCI pour votre belle recommandation :) !A très vite,

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre très propre Refaite récemment Terasse extérieure tranquille pour travailler ou boire un verre entre amis Hotel idéalement placé par rapport à mes rdv
Stayed 1 night in Aug 2022
Response from La Direction on Oct 2, 2022
Bonjour Stephane,Nous vous remercions d'avoir pris le temps de partager votre expérience suite à votre séjour à l'hôtel :)Au plaisir de vous accueillir lors d'un prochain séjour,

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nuit dans votre établissement Moise à l’accueil était adorable à notre arrivée tardive De plus la chambre que nous avions n’était pas en lit double il nous a tout bonnement surclassé Je recommande
Stayed 1 night in Jul 2022

6/10 Okay

Erik

Business traveler
Disliked: Room comfort
les chambres sont à la hauteur d'un IBIS
Stayed 1 night in Jun 2022

8/10 Good

birthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Late

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Florence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Oumar abdoulaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021