Ratings based on 448 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Good hotel and great access to CDG and Malls

Posted Dec 3, 2016
Rooms were clean and Staff was courteous. Free shuttle to mall and airport. Overall good experience.
4 out of 5
by A verified traveler from montreal

Posted Nov 28, 2016
Bon hôtel, seul problème la femme de chambre est venu toquer à la porte à 8h00 le matin sans aucune demande de ma part
Comment from Hotel Management
Dec 1, 2016 by dh, Hotel Management
Tout d’abord, je suis désolé de ce dérangement, j'en ai fait part à mon équipe. bien cordialement, Deleignies M. General Manager Mercure Paris Roissy CDG
5 out of 5
by A verified traveler from US and Israel

12 hour layover was AMAZING!

Posted Nov 25, 2016
The hotel staff was so friendly, the room was clean, and they even ordered me a taxi for the morning! I felt very comfortable in my room and comfortable in the environment. I highly recommend this hotel for a layover or a short stay because of how close it is to the airport and it's only 30 minutes away from the Eiffel Tower (I got to see that too before checking into the hotel)!
Comment from Hotel Management
Dec 1, 2016 by dh, Hotel Management
Thank you for this comment, we are so glad when our guest is happy, hope to see you soon, Deleignies M. General Manager Mercure Paris Roissy CDG
5 out of 5
by A verified traveler

Posted Nov 15, 2016
We arrived from New York early and very tired, they let us check in early and then fed us after food area closed when we finally woke. Could be happier with the level of service and the amenities.
Comment from Hotel Management
Nov 21, 2016 by directeur, Hotel Management
Thank you for this comment, we are working with my eam to give you a better experience, see you for your next trip, Deleignies M. General manager Mercure Paris Roissy CDG
4 out of 5
by A verified traveler

Posted Nov 14, 2016
Pros: Personnel accueillant et disponible.
Cons: Rien à redire
Comment from Hotel Management
Nov 21, 2016 by directeur, Hotel Management
Merci je partage avec mon équipe votre commentaire, au plaisir de vous recevoir, Deleignies M. General manager Mercure Paris Roissy CDG
4 out of 5
by A verified traveler from US

Good accommodation for staying overnight

Posted Nov 7, 2016
Pros: Convenient for staying overnight before long flight
Cons: The offerings at restaurant were very basic.
Location: You need to drive to do anything, because shuttle buses take too much time.
Good rooms and Breakfast rooms, but rather limited offering at the restaurant.
Comment from Hotel Management
Dec 1, 2016 by dh, Hotel Management
At only 15mn from the airport with a free shuttle service, we are working on a new restaurant concept and breakfast to give you the best experience, see you soon, Deleignies M. General Manager Mercure Paris Roissy CDG
5 out of 5
by A verified traveler from M

Great hotel for airport stay!

Posted Nov 5, 2016
Pros: The hotel was very clean and the rooms were spacious. Very modern and comfortable!
Cons: The shower has glass instead of a curtain, but the glass only goes halfway across the shower. Therefore water gets all over the floor.
Comment from Hotel Management
Dec 2, 2016 by dh, Hotel Management
thank for your comment, the shower will be renovated and this glass put to the other side, Deleignies M. General Manager Mercure Paris Roissy CDG
4 out of 5
by A verified traveler

Bon accueil et confortble

Posted Nov 5, 2016
Pros: Les chambres, le restaurant, le personnel et la navette.
Cons: Une desserte navette pour le terminal 1 de l'aéroport
Comment from Hotel Management
Dec 2, 2016 by dh, Hotel Management
Merci d'avoir pris le temps de nous écrire, nous apportons beaucoup d'importance à l'accueil et le confort, à très bientôt, Deleignies M. General Manager Mercure Paris Roissy CDG
3 out of 5
by A verified traveler from US

Convenient location to CDG but showing wear and te

Posted Nov 1, 2016
Pros: Convenience to airier with shuttle
Cons: Room had a filthy rug and plumbing problem in shower
Location: Near CDG
Fine except for dirty rug and shower tub did not drain no shower for me in that. Also. Lights were terribly dim. Need to bring a lamp to read The bar burger was good as dinning room does not have continual service
Comment from Hotel Management
Dec 2, 2016 by dh, Hotel Management
I regret that this stay did not give you full satisfaction despite the standards of quality that we have put in place, we have a full refurbish program in the next months for the plumbing problem, hope to see you soon, Deleignies M. General Manager Mercure Paris Roissy CDG
3 out of 5
by A verified traveler from US

Difficult to access

Posted Oct 31, 2016
Cons: Wifi and clear instruction on how to get there from CDG
Take the "Black Line" (in French!!). No way to know: It was not on the email, it is not on the hotel website and I waited for the shuttle to the Mercure until I learned (25 minutes later when the shuttle came) that was not the right Mercure. What a waste of time. Friendly staff. That is all. To expensive for the service. Wifi sucks.
Comment from Hotel Management
Dec 2, 2016 by dh, Hotel Management
I regret that this stay did not give you full satisfaction, I send your remarks to my resrvation team leader to check that and do the best to add on our website, soory for that, best regards, Deleignies M. General Manager Mercure Paris Roissy CDG