Upon arriving in our room we noticed that it was visibly unclean, particularly the bathroom (there was other people’s body hair in the bathtub). There was construction happening outside our room (constant jackhammering) that began at 7:30am. Our room was not cleaned the first or second day of our stay.
The second day of our stay we stepped into the elevator and noticed an overwhelming terrible smell. We looked down to see human feces on the floor of the elevator.
At this point is was obvious that the standards of cleanliness at this hotel were unacceptable.
We spoke to the managers Carla and Antoine, to let them know about these issues and to check out. We explained that we had no problem paying for the two nights we had already spent there, but we wanted to check out and be refunded for the remaining 8 nights that we prepaid for. The managers were extremely rude and unreasonable, refusing to refund us for the remaining 8 nights. The only thing they offered us was complimentary breakfast, given the disgusting condition of the hotel it is truly the last place in Paris I would eat. Our interactions with them were infuriating, they were dismissive and incredibly rude. They would still be able to rent that room out after we left, so there was no reason that they couldn’t reimburse us given the circumstances. We decided to leave and check in to an Airbnb which was lovely and clean. I will never stay at a Novotel Hotel again. Overall it was an awful experience.