Deluxe Room, Balcony (Spa access) | Premium bedding, in-room safe, blackout drapes, soundproofing
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Reviews of Philéas Lazare & Spa

4 out of 5
Philéas Lazare & Spa
24, rue d'Amsterdam, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 432 out of 781 reviews" "
Rating 8 - Good. 262 out of 781 reviews" "
Rating 6 - Okay. 65 out of 781 reviews" "
Rating 4 - Poor. 14 out of 781 reviews" "
Rating 2 - Terrible. 8 out of 781 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Taehyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
except cozy room (smaller than what I thought, but I am from USA, and london trip), everything was perfect. Breakfast was fantastic which had variety of options (bakery and coffee), and afternoon snack was also not expected, and great. Great location, and all staffs were very friendly and kind!
Stayed 3 nights in Apr 2024
Response from Meriem.B on Apr 16, 2024
Dear Taehyun,Thank you for your feedback! We're pleased to hear that you had a great experience overall, despite the room size. We're glad you enjoyed our fantastic breakfast, the variety of options, and the unexpected afternoon snack. It's wonderful to know that our location and friendly staff made your stay enjoyable. We hope to welcome you back again soon!Kind regards,

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. We loved our rooms. Breakfast was very good. Everything was amazing. Would definitely recommend it to others!
Stayed 4 nights in Apr 2024
Response from Meriem.B on Apr 16, 2024
Dear Kathleen, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay! Thank you for your recommendation. We hope to see you again soon!Kind regards,

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to a large train station and lots of convenient shops. Rooms were clean and well presented. Staff were superb and very helpful. Family of 4 we booked joining rooms which was convenient and the kids loved their own space.
Stayed 5 nights in Dec 2023
Response from Meriem.B Guest Relation on Feb 4, 2024
Dear Richard, What a pleasure to receive your charming feedback! We are absolutely delighted to learn that your stay with us lived up to your expectations, and we're thrilled that you enjoyed your experience with usIt is our greatest reward to know that we could contribute to making your stay memorable.We would be delighted to welcome you again on your next visit ! Warm regards,

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel location to get around Oaris. Major Train station with lots of different lines is only 150m away and a taxi stand just outside the hotel
Stayed 1 night in Dec 2023
Response from Thomas L Manager on Jan 4, 2024
Dear Richard, Thank you for sharing your experience! We are delighted to hear that your stay went well. We are very well located and the hotel is very easy to get to. We can also arrange a taxi for you directly from the hotel reception. We hope to see you soon

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Meriem.B Guest Relation on Feb 4, 2024
Dear Anna,Thank you so much for your positive feedback! We are delighted that you enjoyed all our services. It was a pleasure to welcome you, and we hope to see you again soon. Warm regards,

10/10 Excellent

Shannon, Lexington

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fantastic. Visiting Paris from the US, we really wanted large beds for comfortable sleeping. This hotel accommodated 1 king, 1 queen, and 1 twin for our family of 4. It worked lovely. Directly across the street from a train station too! Wonderful area to be in while vacationing. Oh, and we had 2 full bathrooms as well. Not to mention the best hot wine during the holiday time in the lobby.
Stayed 7 nights in Dec 2023
Response from Meriem B. on Dec 24, 2023
Dear Paul, A huge thank you for this fabulous comment. The whole team is thrilled to hear that your stay went wonderfully with us and delighted that you enjoyed our mulled wine. We can't wait to welcome you back for an even more enjoyable experience!Kind regards,

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice welcoming hotel. Nice room and good joined room accommodation for family of 5.
Stayed 1 night in Nov 2023
Response from Meriem B. on Dec 3, 2023
Dear Paul, We thank you a lot for your comment and take good note of it! We look forward to welcoming you back, soon! Kind regards,

10/10 Excellent

Deanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Custom service from Mariam was 110 percent. Great location next to Gare St. lLazare, afternoon tea was delicious. Nothing to complaint
Stayed 3 nights in Oct 2023
Response from Mathilde L. on Oct 23, 2023
Dear Deanna, Thank you so much for this amazing comment ! We are thrilled that you enjoyed your stay with us ! Hope to see you again soon :) Kind regards, Mathilde L.

6/10 Okay

Suzana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures they have this property are a bit misleading. The rooms do not look like the ones in the pictures. We rented a family room (rooms connected) we didn’t like the fact that one room was way smaller than the other. We also think the price is too expensive for the regular room that we had. Other than that the staff were very nice and helpful. The rooms were not too bad just a bit exaggerated on the pictures.
Response from Mathilde L. on Oct 23, 2023
Dear Suzana, We thank you for your review and we take into account your feedback !The family rooms for 5 people are indeed two rooms of different category as mentioned on the website. Kind regards,Mathilde L.

8/10 Good

Janice Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 3 nights in Oct 2023
Response from Hotel Philéas Lazare and Spa on Oct 16, 2023
Dear Janice, Thank you for your review ! We are glad that the team was a part of your satisfaction at the hotel ! Kind regards, Mathilde L.

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Although there was only 1 working lift which forced us to use the stairs, the person at the front desk (Mien) was extremely helpful and tried her best to accommodate our needs. So, I want to thank her for her help ! Will definitely return to this hotel in the future
Stayed 4 nights in Sep 2023
Response from Mathilde L. on Oct 9, 2023
Dear Steven, Thank you for sharing your experience! We are all thrilled that the Philéas Team had a positive impact on your stay ! We would be happy to welcome you again soon.Kind regards, Mathilde L.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location at the hotel. The service was great when checking in. I had a balcony room with a small table which was great to enjoy coffee in the morning. He’s are comfortable.
Stayed 1 night in Sep 2023
Response from Hotel Philéas Lazare and Spa on Sep 18, 2023
Dear Angelica, Thank you for this amazing review! Hope to see you again soon :) Best Regards, Mathilde L.

10/10 Excellent

EMILSEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WERE WONDERFULL. BREDFAST WAS SO GOOD. SUPER CLEAN AND NICE AEREA CLOSE TO SUB-ESTACION, GREAT DINNING AEREA.
Stayed 2 nights in Aug 2023
Response from Hotel Philéas Lazare and Spa on Oct 16, 2023
Dear Emilsen,Thank you so much for this wonderful comment ! We would be thrilled to welcome you again. Kind regards, Mathilde L.

10/10 Excellent

Darin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week with my four kids, we had two rooms. I was very happy with my stay, the hotel was very clean and well maintained. It has two elevators, one was out for maintenance, but that did not have a negative impact. I liked the location, Gare St. Lazare is right across the street with multiple lines, even a direct line to Versailles. All the major attractions are about a 20 minute train ride away. I would definitely stay there again.
Stayed 6 nights in Aug 2023
Response from Roxane E. on Aug 20, 2023
Dear Darin,We are so pleased to read your lovely review !Thank you !!Kind regards,Roxane E.

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the photos it appears to have a restaurant. Strongly recommend removing. While the breakfast buffet was fine, it was all cold dry food. (Not counting eggs). And the tea time food was horrible. We loved the hotel and it's SUPER clean. But the food and water situation were challenging. Also recommend SEVERAL bottles of water in the mini fridges. Just my daughter and i went to the market 3x, just to bring in over 8 litre bottles of water (we were only there 3 nights).
Stayed 3 nights in Aug 2023
Response from Roxane E. on Aug 20, 2023
Dear Shannon,We thank you for taking the time to review your stay.We remain at your disposal for any recommendation for our breakfast. We mostly work with local products (meat, ham, cheeses) delivered daily.Concerning the water, we do have a fountain at the hotel, to fill in the bottle offered in the room with filtered water (still or sparkling). Also, tap water is drinkable in Paris. Do not hesitate to contact reception desk for any inquieries for your future stay.Best regards,

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We truly enjoyed our stay here. We are a family with two teenagers and the adjoining rooms were perfect for us. The hotel was small, clean, beautifully designed and quaint. Staff was always very helpful and pleasant. Location was good and only 10 minutes walking to Gallery Lafayette and Opera. Definitely recommend. A Grade.

8/10 Good

Manuela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not much of a Spa really. Location is amazing, easy and quick to get to main sights.
Stayed 4 nights in Jul 2023
Response from Roxane E. on Jul 12, 2023
Dear Manuela,Thank you for your review.We are glad you enjoyed your stay with us.Best regards,

2/10 Terrible

Anne-Maree

Stayed 6 nights in Jun 2023

10/10 Excellent

Jian Bin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Na
Stayed 5 nights in Jun 2023
Response from Roxane E. on Jul 12, 2023
Thank you

10/10 Excellent

Shiru

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for couple :)
Stayed 4 nights in Jun 2023
Response from Roxane E. on Jul 12, 2023
Dear Shiru,We are glad you had a lovely stay with us.Best regards,

10/10 Excellent

KEVIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. The location was not as ideal as intended but still close to transit for anything you want to see and do.
Stayed 2 nights in Jun 2023
Response from Roxane E. on Jun 18, 2023
Dear Kevin,Thank you for your review ! Best regards,

10/10 Excellent

Meenu

Liked: Cleanliness, staff & service, property conditions & facilities
Oliver and Mien were phenomenal with their service!
Stayed 3 nights in Jun 2023
Response from Roxane E. on Jun 18, 2023
Dear Meenu,Many thanks for your review !Miên and Olivier are particularly touched for mentioning them.Regards,

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service
OMG ! It too me soooo long to rate this property but I had such a great time there. Location is great, customer service girls are amazing so friendly and helpful. I’m thinking about going back to Paris and I will definitely. Stay there again . Merci beaucoup a vous tout ( le staff )
Response from Roxane E. on Jun 18, 2023
Dear Lauren,It is such a pleasure to read your review !We would be happy to welcome you again.Best regards,

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Roxane E. on Jun 18, 2023
Thank you Vanessa for your rate.REgards

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. The entertainment of a very talented singer/musician at breakfast was very unexpected but wonderful. The street is a bit gloomy and unattractive. Good room size and amenities.
Stayed 3 nights in May 2023
Response from Roxane E. on Jun 18, 2023
Dear Helene,Thank your for sharing your experience.We are delgihted to read you have the hance to enjoy a breakfast with our singer Clemence !!Regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a total gem! perfect for our families stay in Paris. amazing interconnecting space for our family of 5, wonderful staff and lots of lovely little extras like the tea & coffee in the lobby as well as water in the rooms. Would recommend to all and would stay again for sure.
Stayed 3 nights in May 2023
Response from Roxane E. on Jun 18, 2023
Dear victoria,We are delighted by you beautiful review !Kind regards,

4/10 Poor

doron

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from Roxane E. on Jun 18, 2023
Dear Doron,We thank you for taking the time to rate your stay.We remain at your disposal to understand your rate if you had any issue during your stay.Regards

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Staff were all friendly and helpful. They booked our cab to airport for us. So nice to have free bottled water, beverages, coffee, tea all day and night. Having some free madeleines and pancakes during the afternoon is a nice treat. Wish the rooms were a bit bigger otherwise they were comfortable with great beds, bedding, pillows, big fridge with a free large bottle of bottled water. Toiletries were high end. Good shower. So wonderful to be able to control AC. I hate the hotels that won’t let guests control temperature. Happy with location. So convenient to a major metro station requiring only 5 min walk. I highly recommend this hotel.
Stayed 2 nights in May 2023
Response from Roxane E. on Jun 18, 2023
Dear Sandy,Many thanks for you amazing review !Hope to see you again,Regards

10/10 Excellent

Teyona A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient and had many places around to walk to and eat. The staff was very friendly and eager to help with any questions we had!
Stayed 4 nights in Apr 2023
Response from Roxane on May 18, 2023
Dear Teyona,We all thank you for sharing your experience !The staff is delighted by your words !!Best regards,

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Roxane E. on May 18, 2023
Dear Ella,thank you for your 5/5 !!Sincerely,

10/10 Excellent

Suda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and convenient.
Stayed 4 nights in Apr 2023
Response from Roxane . on May 18, 2023
Dear Suda,Thank you for your feedback, and lovely review.Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Roxane E. on May 18, 2023
Dear guest,Many thanks for your 10/10.Best regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Should have been perfect
Lovely hotel, good location, nice rooms, excellent breakfast. So why have I graded it so low? The heating/aircon only goes down to 19C, and still pumps out warm air regardless of the ambient temperature. Result: a baking room and no sleep.
Stayed 4 nights in Mar 2023
Response from Roxane E. on May 18, 2023
Dear Anonymous,We thank you for sharing your review.Indeed, we still had the heat in the hotel and no air conditionnig yet, as the tempetures got very low during nights. We are sorry you have had a good night sleep because of this.Regards,

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Overpriced
The refrigerator didn’t work, my balcony was the only one without chairs, the spa had limited hours(all it is is a jacuzzi and steam room), nothing to watch on tv(no movie channels or shows in English), the hotel itself is small and doesn’t match the price!
Stayed 2 nights in Mar 2023
Response from Roxane E. on Mar 29, 2023
Dear Guest,We thank you for taking the time to share your experience.We are deeply saddened to read that your stay did not match with your expectations.Concerning the Spa, as mentioned on the website, it is open from 7 am to 9 pm, for private access of 30 min per reservation, to make sure we respect the high quality of the cleanliness of the area. The Spa is cleaned between each privatisation.We offer a few english chanels, mostly news chanels as they are the most requested.Best regards,

10/10 Excellent

Magdalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love everything!!!
Stayed 4 nights in Mar 2023
Response from Roxane on Mar 20, 2023
Dear Magdalina,Many thanks for this excellent rate and review.Kind regards,

10/10 Excellent

XHULIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience at Phileas. The staff was very nice and very helpful. The hotel was closed to shopping mall and a few nice cafe .
Stayed 4 nights in Feb 2023
Response from Roxane on Mar 20, 2023
Dear Xhulia,Thank you for your review.Best regards,

10/10 Excellent

Jaylin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Roxane on Mar 20, 2023
Thank you for your 10/10.Regards,

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Roxane E on Feb 12, 2023
chère Julie,Un grand merci pour cette excellente note !!Bien à vous,

10/10 Excellent

Tro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- professional, friendly and helpful staff - location - clean room/hotel - nice breakfast selection - after midnight hot-chocolates in the tv room
Stayed 4 nights in Dec 2022
Response from Roxane on Jan 19, 2023
Dear Tro,We thank you for taking the time to share your review.We are delighted to see that you spent a wonderful stay with us, and we hope we will welcome you again soon.Best regards,

10/10 Excellent

julia

10/10 Excellent

bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Benoit / Assistant manager on Oct 13, 2022
Dear Bobby,Thank you very much for your review.Looking forward to welcoming you back.Kind regards,

6/10 Okay

Margaret, Louisville

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Very close to the train station, making it convenient. Otherwise, nothing special about the property. The lobby was nice and had been recently updated, but the rest of the property/rooms did not match this.
Stayed 1 night in Sep 2022
Response from Benoit / Assistant manager on Oct 19, 2022
Dear Margaret,Thank you for taking the time to share this review.Glad you generally enjoyed your stay.Kind regards,

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay at Hotel Phileas
Hi, this hotel is in a great and very central location but was quiet. The decor is fabulous and it is spotless! The room was a great size. There were some really nice touches too. I would definitely recommend to friends and family.
Stayed 2 nights in Sep 2022
Response from Benoit / Assistant Manager on Oct 4, 2022
Dear Guest,Thank you very much for taking the time to share your recent experience with us at Philéas Lazare & Spa Hotel.We are delighted to read your satisfaction and look forward to the pleasure of welcoming you back.Kind regards,

6/10 Okay

Aleksan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tried to check in at 1:30pm, said they are cleaning the room. Came back at 2:30 and sat in the lobby to wait. Another couple entered the property to check in and they gave them their room right away. Fix this . We arrived first, we should get the room first .
Stayed 1 night in Sep 2022
Response from Benoit / Assistant Manager on Oct 4, 2022
Dear Aleksan,Thank you for your feedback.We are sorry we were not able to provide you an early check-in. However, kindly understand that with only 42 rooms, it can't always be "first arrived, first served", maybe the guests that check-in before you had another category of room ? Still, with a bit of waiting, you were assigned our largest superior room (i.e. room 67, on the top floor, with beuatifull parisin ceilling).Thank you for your understanding.Kind regards,

10/10 Excellent

Susan, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
So impressed with this hotel! High quality, soft linens on a very comfortable bed; thick, soft towels; very clean; plenty of electrical outlets for devices; high quality products for hair & shower; good lighting and a nice fridge; tasteful decor; excellent breakfast; exceptionally nice and helpful staff. I’ve been coming to Paris each year for 21 years, this is now my favorite hotel in the city. They pay special attention to the details to provide quality at a very reasonable price. That makes all the difference. Benoit was especially informative and helpful.
Stayed 1 night in Aug 2022
Response from Benoit / Assistant Manager on Aug 18, 2022
Dear Susan, Thank you very much for taking the time to share this fantastic review following with your recent stay amongst us. Delighted to read your praises about your experience. Kindly rest assured that I will share your kind words with the team. Once again, thank you for your review and looking forward to welcoming you back with us. Kind regards,

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved this hotel - great location and our adjoining family room was awesome. Thanks for the great stay!
Stayed 4 nights in Aug 2022
Response from Benoit / Assistant manager on Aug 14, 2022
Dear Andrea, Thank you very much for taking the time to share your recent experience with us at Philéas Lazare & Spa Hotel. Glad to read your satisfaction and that you had a great familly stay ! Kind regards,

10/10 Excellent

Catriona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted to see we were being accompanied by a pianist for breaKfast!! Very nice atmosphere.
Stayed 3 nights in Jul 2022
Response from Benoit / Assistant manager on Jul 20, 2022
Dear Catriona, Thank you very much for your kind review. Glad to read your satisfaction and looking forward to welcoming oyu back very soon. Regards

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms. 10/10
Stayed 7 nights in May 2022
Response from Benoit / Assistant manager on Jun 10, 2022
Dear Mark, Thank you very much for your superb rating !! Looking forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Catriona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Benoit / Assistant Manager on May 10, 2022
Dear Catriona, Thank you very much for your review !! Looking forward to welcoming you back. Kind regards,

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Benoit / Assistant Manager on Apr 5, 2022
Dear Lee, Thank you very much for reviewing your stay. We are glad you were satysfied and hope to have the pleasure to welcoming you back. Kind regards,