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Reviews of Plaza Tour Eiffel Hotel

4 out of 5
Plaza Tour Eiffel Hotel
32, Rue de Greuze, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 335 out of 607 reviews" "
Rating 8 - Good. 197 out of 607 reviews" "
Rating 6 - Okay. 51 out of 607 reviews" "
Rating 4 - Poor. 15 out of 607 reviews" "
Rating 2 - Terrible. 9 out of 607 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Chelsie

Stayed 1 night in Feb 2024
Response from Annabelle Cadenat - Hotel Manager on Mar 23, 2024
Thank you for your feedback

10/10 Excellent

Kashyap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, amazing stay. Very close to Eiffel Tower.
Stayed 1 night in Jan 2024
Response from Annabelle Cadenat - Hotel Manager on Feb 6, 2024
Thank you so much for your kind comment towards our hotel and your stay, we are thrilled you enjoyed it. We look forward welcoming you againBest regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel for a weekend break
Our stay was during a short holiday in Paris. The hotel was in a quiet, safe area of Paris, yet only a few minutes' walk from Trocedero metro station. All of the staff were friendly and went out of their way to make us feel welcome; we particularly liked to free glass of wine offered every evening. Our room was a reasonable size (for Paris), was clean and had a comfortable mattress. There was a good selection of fresh, well-chosen quality items for breakfast; being France the bread and pastries were superb. We wouldn't hesitate to return.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Annabelle Cadenat - Hotel Manager on Feb 6, 2024
Thank you !

8/10 Good

roberto, MELROSE PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel friendly staff small rooms
Stayed 4 nights in Nov 2023
Response from Annabelle Cadenat - Hotel Manager on Nov 21, 2023
Dear Sir, Thank you for your feedback about your stay ! We are glad you appreciated it. For your next visit, do not hesitate to take a look at our Deluxe room category, which offers a larger space and comfort. Best regards,

10/10 Excellent

Roque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood
So nice and confortable. Convenient location. Easy to get to the metro. Great neighborhood
Stayed 4 nights in Nov 2023
Response from Annabelle Cadenat - Hotel Manager on Nov 21, 2023
Dear guests, Thank you so much for such a nice feedback about your stay ! We are glad you enjoyed it and cannot wait to welcome you again ! Best regards

10/10 Excellent

Thomas

Traveled with family
Near effiel tower
Stayed 3 nights in Nov 2023
Response from Annabelle Cadenat - Hotel Manager on Nov 20, 2023
Dear Thomas, Thank you for your kind feedback about your stay. Best regards,

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 6 nights in Oct 2023
Response from Annabelle Cadenat - Hotel Manager on Nov 13, 2023
Thank you for your kind comment Sir, We are thrilled to read your satisfaction. Best regards, Annabelle Cadenat - Hotel Manager

6/10 Okay

Bana

Traveled with family
Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Sep 2023
Response from Annabelle Cadenat - Hotel Manager on Sep 25, 2023
Dear guest, Thank you for your feedback. Best regardsAnnabelle Cadenat - Hotel Manager

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
The hotel was fine, rooms are quite small, even by European standard- nothing like the Expedia picture. We paid for a superior room as it indicated there was a view and balcony. There is a peek-a-boo view and the balcony is about 18-24 inches deep. I asked about having a chair on our balcony like in the picture and was told that’s a certain room - like one room in the hotel has that option. I consider that false advertising and therefore 3 stars. Expedia and the hotel should do a better job of giving customers realistic photos. :(
Stayed 1 night in Jul 2023
Response from Annabelle Cadenat - Hotel Manager on Jul 18, 2023
Dear Madam, Thank you very much for taking the time to share your opinion about your stay. We would however like to underlign that there is no difference between pictures showed, despite some balconies being indeed smaller than other. Room size is however the same as shown on every distributing channel. For your next stay, we advise you to book a Deluxe room, that are bigger than the superior ones. We hope that this inconvenience will not prevent you from staying with us in the futureBest regards

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and great location for sightseeing
Stayed 3 nights in Jul 2023
Response from Annabelle Cadenat - Hotel Manager on Jul 13, 2023
Thank you so much for your lovely opinion about your stay with us, we are thrilled you enjoyed your journey and are looking forward welcoming you again in the future. Best regards, Annabelle Cadenat - Hotel Manager

6/10 Okay

Mir Behdad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Annabelle Cadenat - Hotel Manager on Jul 5, 2023
Dear Sir, Thank you for your feedback. We are sorry to read your stay with us was not up to your expectations. Best regards, Annabelle Cadenat - Hotel Manager

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Staff friendly and helpful
Stayed 4 nights in Apr 2023
Response from Annabelle Cadenat - Hotel Manager on Jun 9, 2023
Thank you for your kind feedback sir, we are glad to read you enjoyed your stay. Looking forward welcoming you again in the future Best regards

10/10 Excellent

SHARON, franklin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really did enjoyed my stay there. They were always there to help us at any time. I got really sick while there and they wanted to take me to a hospital or call a doctor to come and see me at the hotel. They were concerned about my health. My whole family enjoyed the staff and the service that they provided to us. We would all stay there again. Thanks Sharon
Response from Annabelle Cadenat - Hotel Manager on May 29, 2023
Dear Sharon, Thank you so much for taking the time to share your opinion about your stay with us. We are very happy to read you did enjoyed it, and are thanking you for your kind words toward us. We look forward welcoming you again on future visit of Paris. Sincerely, Annabelle Cadenat - Hotel Manager

10/10 Excellent

Clint

Stayed 1 night in Apr 2023
Response from Annabelle Cadenat - Hotel Manager on Apr 22, 2023
Thank you for such an amazing notation Sir. We hope to welcome you back anytime soon ! Best regards,

10/10 Excellent

Amitai

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the city of paris
Amazing place Amazing staff
Stayed 2 nights in Mar 2023
Response from Annabelle Cadenat - Hotel Manager on Mar 30, 2023
Dear Guests, Thank you so much for such a wonderful comment about your stay with us. We are absolutely thrilled to read you and cannot wait to welcome you again. Best regards,

10/10 Excellent

Mark, Elba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants of all varieties, within a few minute walk. breakfsat always nice,
Stayed 5 nights in Mar 2023
Response from Annabelle Cadenat - Hotel Manager on Mar 10, 2023
Thank you for your kind feedback about your stay with us. We are glad to read you appreciated it.

10/10 Excellent

Jenny Frieda

Response from Annabelle Cadenat - Hotel Manager on Mar 9, 2023
Thank you for your kind feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Annabelle Cadenat - Hotel Manager on Dec 12, 2022
Thank you for your kind review ! Looking forward welcoming you again.

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Paredes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling with a child is tricky. This property is so close to the Eiffel Tower and Trocadero. The hotel and the street surroundings are clean. The location is so close to restaurants, cafe, and local shops. We feel safe to walk around the area. Taxi bay is only a minutes walk. The staff are friendly and communicate quite well. We would definitely stay here again on our return to Paris.
Stayed 4 nights in Oct 2022
Response from Annabelle Cadenat - Hotel Manager on Nov 4, 2022
Dear Guests, Thank you so much for your kind feedback about your stay with us. We are happy you enjoyed it. We look forward welcoming you again on your future stay in Paris Best regards,Annabelle Cadenat - Hotel Manager

10/10 Excellent

Yariela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazon hotel
Place was very clean. Staff was professional and friendly.
Stayed 3 nights in Oct 2022
Response from Kiran on Oct 29, 2022
Dear Mrs Yariela,Thank you for your great feedback and we will be very happy to welcome you soon.Best regards,

10/10 Excellent

Angeanette Dinorah Tejeda de

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, excellent location, clean and warmer, excellent staff
Stayed 4 nights in Oct 2022
Response from Kiran on Oct 28, 2022
Dear Mrs Dinorah Tejeda,Thank you for such a lovely feedback and we will be very happy to welcome you again soon.Best regards,

6/10 Okay

David

Traveled with family
Disliked: Staff & service
Uncomfortable. Definitely not a 4 star.
I wish there were coffee nespresso pods refilled for every night of the 4 nights i stayed. I only got some the first night. Also, there was no drinking water availability to residents other than the one availle at the gym. The bed was not comfortable at all, and the pillows were horrible. This should be a 3 star hotel.
Stayed 4 nights in Oct 2022
Response from Kiran on Oct 22, 2022
Dear David,Thank you for taking the time to give your feedback.We are sorry to read that you did not have your pods refilled throughout the stay. Do not hesitate to call the reception if anything is missing.We provide complementary water bottles for the first night then you can purchase some from the bar.I think you did not find the bed comfortable because you have reserved a Deluxe room with 2 single beds for 2 people and you ended up being 3 people during the whole stay even if we told you that this room was designed for 2 adults. Our Deluxe rooms are very comfortable for 2 people, so maybe next time you could reserve a triple Deluxe room instead and have a bed each.Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a quiet location
A nice hotel in a quiet area and close to lots of restaurants and small shops. The room was a good size compared to other similar hotels in Paris. The staff were friendly and very helpful. Overall a good experience and would choose to stay again.
Stayed 3 nights in Oct 2022
Response from Kiran on Oct 22, 2022
Dear guest,Thank you for your great review on your recent stay with us and we are delighted to read that you had a memorable experience.We are looking forward to welcoming you soon.Best regards,

10/10 Excellent

Isabel

Stayed 5 nights in Sep 2022

6/10 Okay

Tech, Paramus

Stayed 1 night in Aug 2022

8/10 Good

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here on our honeymoon. The room was clean and quiet. Close walk to the Trocadero and restaurants/cafes. Staff were friendly.
Stayed 1 night in Aug 2022
Response from Kiran on Oct 1, 2022
Dear Taylor,Thank you for your nice feedback and we will be very happy to welcome you again soon.Best regards,

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location. Staff was super friendly and the breakfast was perfect!
Stayed 4 nights in Sep 2022
Response from Kiran on Oct 1, 2022
Dear Karen,Thank you for your lovely review and we will be delighted to welcome you again.Best regards

8/10 Good

Farah, Decatur

Stayed 1 night in Sep 2022

8/10 Good

Farah, Decatur

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location. Room was very small, the bed is noisy.
Stayed 1 night in Sep 2022
Response from Kiran on Sep 10, 2022
Dear Mr Farah,Thank you for your great feedback and we are very happy that you enjoyed our location.We can recommend the Deluxe category for your next stay as it is larger than the Superior room.We hope to see you again,Best regards,

6/10 Okay

Nayeon

Traveled with group
Liked: Cleanliness, staff & service
Overall it was a good experience and the staff was nice and kind. However, amentities(shampoo, body wash, conditioner..) were not filled in the next day and dryer was not working. Air conditioner are also not working well.
Stayed 3 nights in Aug 2022
Response from Kiran on Aug 26, 2022
Dear Mrs Nayeon,Thank you for your review and we are happy to see that you had a good experience and that you apreciated our service.We are sorry to hear that you had technical issues during your stay and we made sure it is all in order now. Do not hesitate to share the problem during your stay so we can fix it immediately.We hope to welcome you again soon. Best regards,

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hosts, a great location. We were able to walk everywhere from the hotel. Very clean. Loved it! We will definitely stay there again!
Stayed 3 nights in Aug 2022
Response from Kiran on Aug 26, 2022
Dear Lynette,Thank you for lovely review and we are very happy to read that you loved your stay with us! And we will be delighted to welcome you again.Best regards,

10/10 Excellent

Maria, New Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beautiful hotel best location great room Awsome staff 2nd stay here can’t wait to stay again Best comfortable beds ever
Stayed 1 night in Aug 2022
Response from Kiran on Aug 26, 2022
Dear Maria,Thank you for your great feedback and it was such a pleasure to have you again with us!We hope to welcome you for your next parisian trip.Best regards,Kiran

10/10 Excellent

Gonzalez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el servicio del hotel, los empleados me ayudaron en todas mis necesidades y que hablaban Español.
Stayed 3 nights in Aug 2022
Response from Kiran on Aug 10, 2022
Querido González, Gracias por su comentario y estamos muy contentos de leer que tuvo una estancia agradable con nosotros y que apreció nuestro servicio. Esperamos verle pronto. Saludos cordiales, Kiran Responsable del alojamiento

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Armina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk give us Excellent service
Stayed 2 nights in Jul 2022
Response from Kiran on Jul 28, 2022
Dear Amina, Thank you for your great review and we are delighted to read that you enjoyed your stay and our service. We will be very happy to welcome you again. Best regards,

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad, but not great either.
Great service from the employees, who were consistently helpful and spoke sufficient English, which I appreciated. I give a mediocre rating primarily because for the price per night, I should not be nickeled and dimed for relatively common included amenities like coffee pods and bottled water (which were provided daily at every other hotel where I stayed in France). Also, the "king" bed was 2 twin beds pushed together that were made separately, which certainly isn't the same sleeping experience since the middle of the bed is useless. Nice hotel, but if you charge a high end price, I expect it to be exceptional, and it fell a bit short.
Stayed 5 nights in Jun 2022
Response from Kiran on Jun 29, 2022
Dear Robert, Thank you for taking the time of writing your feedback after your recent stay. We are glad to see that you enjoyed our great service but are sorry to read that your experience was not the best. The request we had for the bedding on your reservation was 3 single beds but if we knew you would have preferred 1 king and an extra bed we would have change the setting. Did you contact the reception to let them know about your issue? The coffee pods are refilled on a complementary basis when requested but the bottles of water are only given as a welcome amenity on the arrival day so we can reduce the plastic consumption. We will be very happy to welcome you again. Best regards,

10/10 Excellent

CHAO, San Francisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location closing to the Place Du Trocadéro, so we can see the Eiffel Tower easily. Many restaurants and stores around hotel, few minutes walking to Metro. Hotel room is small and bed is sinking. The front office people are very nice and helpful, they all can speak good English.
Stayed 2 nights in Jun 2022
Response from Kiran on Jun 25, 2022
Dear Mrs Chao, Thank you for your nice feedback and we are delighted to read that you enjoyed your stay with us. We hope to welcome you again soon ! Best regards,

8/10 Good

Roberto

Liked: Property conditions & facilities
Housekeeping not so great
The Good - Bottle of Champagne welcome, Front staff are good and welcoming. The breakfast was great. The not so good - Housekeeping failed to do the basic job of housekeeping. Housekeeping let dirty glasses and cups accumulate in the room. Did not replace new cups and glasses everyday.
Stayed 6 nights in May 2022
Response from Kiran on Jun 11, 2022
Dear Roberto, Thank you for your review on your recent stay with us and we are glad to read that you enjoyed our service. Sorry to hear that everything was not perfect and that the housekeeping for to replace the glasses/cups daily in the room. I will make sure that the information is forwarded to the housekeeping Manager as the cleanliness is a basic and one of our strength. We hope to see you again. Best regards, Kiran

10/10 Excellent

Jacqualyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again in a heartbeat. Friendly staff, spacious room, great location just minutes from literally everything.
Stayed 1 night in May 2022
Response from Kiran on Jun 11, 2022
Dear Jacqualyn, Thank you for such a nice review and we were very happy to have you with us. We hope to see you again soon. Best regards, Kiran

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Paris.
Our stay was perfect, location, service, staff and everything in between was just absolutely perfect. A request for foam pillows would be my only suggestion to improve. Thank you for such a great stay.
Stayed 3 nights in May 2022
Response from Kiran on May 13, 2022
Dear Tommy, Thank you for your great feedback and we are delighted to see that your experience was perfect! We will consider your idea for the future. We hope to welcome you again soon. Best regards, Kiran Accommodation Manager

2/10 Terrible

cristina

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Don’t like
Stayed 2 nights in Apr 2022
Response from Kiran on May 6, 2022
Dear Cristina, We are quite surprised about your feedback as we don't really understand what went wrong. Could you please contact me so we can discuss the issue if you had one? Best regards, Kiran

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Lennon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Kiran on May 6, 2022
Dear Mr Lennon, Thank you for your nice feedback and we will be pleased to welcome you again soon. Best regards, Kiran Accommodation Manager

10/10 Excellent

Guillermo, Denton

Stayed 3 nights in Apr 2022

10/10 Excellent

Heather

Stayed 1 night in Apr 2022

8/10 Good

Sahba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, staff were friendly and the breakfast was very pleasing, the area was clean. However we didn’t get a room with view as it was in the photos and the little tabac store in front of our room was causing a lot of noise and cigar smoke at night. Due to some construction the adjacent room was making loud noises in the morning but we told the staff the next day and it got more quiet the next day.
Stayed 7 nights in Mar 2022
Response from Kiran on May 6, 2022
Dear Mrs Sahba, Thank you for your feedback and we are very pleased to read that you enjoyed our service as well as the buffet breakfast and the cleanliness of our hotel. We would have been very happy to accommodate in a room with the view however the only 2 superior rooms with a view were already reserved. The only category which guarantee a view of the Tower is the Junior Suite. We are sorry that the renovations in the room on your floor caused an inconvenience. We try to limit the noise and start the works not too early. We hope to welcome you again soon. Best regards, Kiran Accommodation Manager

2/10 Terrible

Jeffrey

Stayed 2 nights in Mar 2022
Response from Kiran on Apr 2, 2022
Dear Jeffrey, We are sorry to see that your experience was not satisfactory but we don't understand your rating. Could you please contact us so we can exchange about your stay? Best regards, Kiran