Posted Nov 7, 2015
I stayed with my daughter and her friend, both aged 9, for 3 nights from the 25th October. The customer service skills of the staff were non existent! Ive never felt so unhappy with staff at a hotel before. They couldn't have been less helpful, less friendly and less rude. The bed had a leg unscrewed and I had to fix it myself. The cleaners smoked in the room which I could smell, being a n on smoker and with children I found this disgusting. The staff were said to be multi lingual, if this was the case they chose to pretend not to understand me. At the breakfast place, I was being served, but when a French family came in the reception lady immediately dealt with them and ignored me. The staff were also very sharp and rude to my daughter and friend, which I am furious about. We stayed at this hotel because it was cheap, but I still expect to be treated with courtesy and without prejudice!