Ratings based on 942 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel.

Posted Jan 12, 2017
Only stayed one night before checking into a disney hotel but found staff to be lovely and very helpful, the hotel clean and comfortable and food very nice. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel, rooms very clean but rude staff

Posted Jan 8, 2017
Had a lovely stay, very clean and great facilities. But found staff to be very rude and slow and the food very expensive and not great, although, breakfast was good.
Comment from Hotel Management
Jan 9, 2017 by Virginie Thevenet, Interim Hotel Manager , Hotel Management
Dear Traveller, I would like to thank you for your feedback. I am very happy that you had a lovely stay with us. On behalf of all our staff, I want to apologize for the terrible service you experienced. Please, be sure that this does not reflect at all the quality of service that we always want to provide to our guests. Therefore, I am very surprised and sorry for this terrible behavior. I hope that we will have the chance to welcome you again very soon. Virginie Thevenet, Interim Hotel Manager
3 out of 5
by A verified traveler from Bendigo, Australia

Nice & close to the Disney parks

Posted Jan 7, 2017
Pros: Pool area was lovely
Cons: would have been nice to have a little shop where you could buy snacks etc, even the drinks prices were extremely high with no other options.
Location: Free Shuttle to the Disney parks, but pay for other shuttle to local shopping centre.
Room service was very expensive once the service fee was added on top of the bill.nice large rooms & comfortable. Recently had operation on my stomach and can only eat a very small amount and was refused a half size meal or a child's meal. Didn't make up our room until 7pm, there was a spill on a doona rather than changing it put a pillow on top of it. Quite isolated so only have the restaurant within the hotel,
2 out of 5
by A verified traveler

not as good as it was

Posted Dec 27, 2016
Pros: Staff are friendly, pool OK
Cons: tired rooms, poor amenities
Having stayed here previoulsy we thought that we'd base ourselves here for a trip to Disneyland and also Paris. Unfortunately the standards have slipped considerably since we last stayed 2 1/2 years previously.
Comment from Hotel Management
Dec 28, 2016 by Virginie Thevenet, Interim Hotel Manager, Hotel Management
Dear Traveller, I would like to thank you for sharing with us this feedback and for your loyalty. I am very happy to read that you found our staff very friendly and that you enjoyed our wellness center. We are currently working on a renovation project and I am deeply sorry that our amenities and services did not reach your expectations as it did in 2014. I hope we will have the opportunity and pleasure to welcome you again very soon. Virginie Thevenet, Interim Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KT

Amazing hotel

Posted Dec 24, 2016
Was an amazing little break away with my partner. We was right on top of Disneyland and transport so was able to travel into and around Paris for €32. Hotel staff were very helpful. Only down side was when we had room service our half empty plate was left outside overnight and we noticed this with a few other rooms. Other than that was perfect and will definatleu be returning.
Comment from Hotel Management
Jan 6, 2017 by Virginie Thevenet, Interim Hotel Manager, Hotel Management
Dear kelcietaylor, I am very thankful for your kind review and those beautiful pictures you shared ! I am very happy that you had an amazing stay with us. I would like to deeply apologize for the problem of cleanliness you encountered regarding room service. I hope that we will have the chance to welcome you again very soon ! Virginie Thevenet, Interim Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from d

Great hotel. Wonderful staff

Posted Dec 22, 2016
Love the hotel. Stayed twice in a couple of months. Gym could do with some tlc. Also, it's not very clear where to take the shuttle from. The parking spot has no signs. Generally a great hotel. Please stay here
Comment from Hotel Management
Dec 26, 2016 by Virginie Thevenet, Interim Hotel Manager , Hotel Management
Dear Andrew, Thank you very much for your kind review and your loyalty ! I am very happy that you had a lovely stay with us. I am aware that it might be a bit confusing to find our shuttle as it is not in front of the train station with the other hotels shuttles but at the bus drop-off area in the parking lot, after the treadmills. I am very sorry for this inconvenience. I hope we will have the chance and pleasure to welcome you again very soon. Virginie Thevenet, Interim Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant Stay

Posted Dec 19, 2016
Excellent hotel and staff, we were able to get late check out which made us even more comfortable. Pool was excellent and the room size was huge, best room we have ever had at a hotel like this. Great location near Disneyland would thoroughly recommend
Comment from Hotel Management
Dec 19, 2016 by Virginie Thevenet, Interim Hotel Manager, Hotel Management
Dear Elliot, It is such a great pleasure to read your kind review ! I am very happy that you had a brilliant stay with us ! I am glad that you could enjoy our wellness center and the comfort of our rooms ! I hope we will have the chance to welcome you again very soon. Virginie Thevenet, Interim Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Posted Dec 18, 2016
The only problem we had about the hotel is that we really had to research about the shuttle--it is not where other hotel shuttles are. It is in the Disneyland Resort Parking lot.
Comment from Hotel Management
Dec 19, 2016 by Virginie Thevenet, Interim Hotel Manager, Hotel Management
Dear Josh, I would like to thank you for taking the time to share your experience with us. I am deeply sorry for the inconvenience as you did not easily find our shuttle. Indeed, it is not with the other buses in front of the train station, but our shuttle bus is at the drop-off zone in the parking lot. I hope we will have the chance to welcome you again soon. Virginie Thevenet, Interim Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel 10 mins free shuttle away from Disney

Posted Dec 12, 2016
A good experience overall, staff were extremely friendly and helpful.
Comment from Hotel Management
Dec 15, 2016 by Virginie Thevenet, Interim Hotel Manager, Hotel Management
Dear Traveller, Thank you very much for your kind review ! I am very happy that you had a lovely stay and that you found our guests very friendly and helpful. I hope we will have the chance to welcome you again very soon. Virginie Thevenet, Interim Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel.

Posted Nov 29, 2016
Pros: The lovely surroundings.
The hotel was very nice but it was to hot at night, could not turn heating down. Apart from that it was a great hotel. Would definite recommend it.
Comment from Hotel Management
Dec 8, 2016 by Virginie Thevenet, Interim Hotel Manager, Hotel Management
Dear Traveller, I would like to warmly thank you for taking the time to share with us your experience ! I am very happy to read that you had a lovely stay and that you enjoyed our green and calm area. I am deeply sorry for the heating problem you encountered. Please, feel free to let us know if you encounter that type of problem during your next stay, in order that we can fixe it as soon as possible. I hope we will have the chance to welcome you again soon. Virginie Thevenet, Interim Hotel Manager