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Reviews of Grand Hôtel Champs-Elysées

5 out of 5
Grand Hôtel Champs-Elysées
78 bis Avenue Marceau, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 127 out of 358 reviews" "
Rating 8 - Good. 116 out of 358 reviews" "
Rating 6 - Okay. 53 out of 358 reviews" "
Rating 4 - Poor. 30 out of 358 reviews" "
Rating 2 - Terrible. 32 out of 358 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Noppadon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great location.
Stayed 2 nights in Apr 2024
Response from Mme Gonnella - Hotel Manager on Apr 10, 2024
Dear Noppadon, Thank you for your review on your stay at Grand Hotel Champs-Elysée. We are glad to read that you had an amazing stay in the heart of Paris and enjoy our hotel. We look forward welcoming you again. Best regards,

10/10 Excellent

Noppadon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice room.
Stayed 3 nights in Apr 2024
Response from Laura Gonnella - Hotel Manager on Apr 9, 2024
Dear Nappadon,Thank you for your feedback on you stay at Grand Hôtel Champs-Elysées. We are glad to read you had a great Parisian experience staying with us a few minutes away from the city's main attraction. We look forward welcoming you back at Grand Hôtel Champs-Elysées.

8/10 Good

Brenda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property could use update in rooms but as is, it’s comfortable and great location. Staff is friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Mme Gonnella - Hotel Manager on Mar 26, 2024
Dear Brenda,Thank you for your feedback on your stay at Grand Hôtel Champs-Elysées. The hotel is to be refurbished progressively. We apologize for the inconvenience. However, we are please to read that even so you enjoyed Paris staying at Grand Hotel Champs-Elysées. We are looking forward welcoming you back in a refreshed hotel.

2/10 Terrible

KWOK

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Sylvia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This property marketed their rooms and sold them at premium pricing for New Years for a view of the Arc de Triumph but the balcony view was covered in scaffolding on construction being done on the hotel. I asked for a discount and 2 weeks later and there has still not been a resolution. They ruined our NYE in Paris. We were left scrambling to find alternative, very expensive, last minute plans to view the fireworks. Not a good experience.
Stayed 1 night in Dec 2023

6/10 Okay

Myriam

Las camas son muy pequeñas
Stayed 1 night in Dec 2023
Response from Jureidini Edouard on Dec 22, 2023
We would like to thank you for choosing our establishment during your stay in Paris and for sharing your impressions. We regret that the size of our beds did not meet your expectations. We would like to assure you that the dimensions of the beds are clearly indicated on our website and through our reservation service to help our clients make informed choices. We would be delighted to welcome you again and offer you an experience that fully meets your needs.

4/10 Poor

ruben

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No food room service
Stayed 5 nights in Nov 2023
Response from Jureidini Edouard on Dec 19, 2023
Dear Ruben,We would like to thank you for choosing our property as your location during your stay in the city of lights.We also would like to thank you for sharing your experience among us.Be assured that we have indeed a room service active 24/7 and so we regret that you missed the opportunity to enjoy our great dishes made with love & technique by our chef Didier Pioline.Be assured that your experience will be communicated to our team.We Hope to have the opportunity to welcome you again and demonstrate the quality and standards of our services.Sincerely yours !

2/10 Terrible

Sarkis

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
False advertisement going on. You don’t get any view and when you’re asking for something they just say no instead of trying to understand your request
Stayed 5 nights in Nov 2023

8/10 Good

SAMMY, Abuja

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel alright
Stayed 3 nights in Oct 2023

2/10 Terrible

Mushfiq

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not ready until 4pm where as they guaranteed it would be ready before 2pm. I was locked out due to their card was not working and they were unable to resolve the issue until next morning(even manual key was not working for that door).
Stayed 1 night in Sep 2023

2/10 Terrible

Sudha

Disliked: Amenities
We walked into the hotel (one of the hottest days)! to be deserted reception (no guests at all), to be told there was no air con in the entire building and would we accept a reduction in rate! or else take one of the hotels they’d arrange for us (for £470/- per day)! So we had to walk through to this other hotel (bag & baggage!) spending the extra cost for our 5 night stay (it was 4 star plus but blissfully air conditioned), so yes, got to thank this 5 star hotel (Radisson blu!) for a more expensive but comfy stay in the other!
Stayed 5 nights in Sep 2023

8/10 Good

Christian

Traveled with family
Liked: Staff & service
Excellent location with functioning windows. Dated furniture and small for the prices. Great proximate to Champ Elyse. Courteous staff.
Stayed 1 night in Aug 2023

6/10 Okay

Nabih

Disliked: Property conditions & facilities
Beside location nothing special about it
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

10/10 Excellent

walid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel I love everything very close to anything
Stayed 3 nights in Jun 2023

6/10 Okay

shiraz

Stayed 2 nights in May 2023

8/10 Good

Francis

Stayed 1 night in Apr 2023

6/10 Okay

Debra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff here couldn't have been nicer. The location is Excellent..very walkable to where we wanted to get to. Check in and out was easy. However, this hotel needs updating. The room was spacious for European standards, but the bathroom shower had mold in the grout, whish was disappointing. There was only one usable plug for charging our technology and I couldn't use my curling iron in the bathroom and there was no mirror near the plug so it was a blind hair styling moment. We probably would not stay there again. We have come to love Radisson Blu's properties and that is why we chose that hotel to stay at, but this one certainly did not meet the Radisson Blu's standards as far as we are concerned.
Response from Radissonblu champs-Elysees entire team on Feb 28, 2023
Dear Debra, We would like to thank you for your good feedback !Kindly note that the entire team would like to express their gratitude over the feelings that you have expressed here in this comment after your stay.Indeed we would like to apologize for the situation of our old furniture's! and so in order to guarantee that your next stay will be even a better experience renovations are upcoming ! Kindest regards!

2/10 Terrible

Armen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible experience very bad condition. The room service for us. Terrible room, so terrible no-hitter in the room. I catch the cold, my phone is really awful.
Response from General Manager on Dec 23, 2022
Dear Armen, Please accept my sincere apologies for the discomfort you encountered during your stay with us. Our hotel is pending renovations and your remarks will be shared with the decision makers. The heating problem has been fixed and was the consequence of unexpected cold weather in Paris for the season. I hope to welcome you again and make your stay memorable for all the right reasons.Kind regardsThe Management

10/10 Excellent

Yad

8/10 Good

Francois

Business traveler
Liked: Cleanliness, staff & service
Very small desk to work …room old and need to be renovated … good location
Stayed 2 nights in Sep 2022

4/10 Poor

naresh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very dirty old property
Stayed 4 nights in Sep 2022
Response from Caroline Canny on Sep 21, 2022
Dear Naresh,Thank you for taking the time to share your experience.On behalf of our entire team at Radisson Blu Champs Elysées, Paris, I apologise for the concerns you have shared about your experience at our hotel. Your comments regarding the condition of the property will be shared with the decision makers.You are right to point out that our property needs a renovation. The team and myself are well aware of it and are looking forward welcoming our guests in a fully renovated property.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind regards, Caroline CannyGeneral Manager

6/10 Okay

Maryna

Liked: Cleanliness
Stayed 2 nights in Sep 2022

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Aboubakar, Thiaroye

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Is not that i was expect
Stayed 2 nights in Apr 2022
Response from Radisson Blu Champs Elysées on Apr 14, 2022
Dear Aboubakar, Thank you for answering the survey about your recent stay at the Radisson Blu Hotel Champs Elysées. Please accept our deepest apologize. We are sorry if you were not totally happy with your stay. Your voice is important to us, and we will use it as a source of improvement. Yours faithfully,

6/10 Okay

Jen

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms were in need of renovation Bathroom was moldy in tub and wood floors were worn out
Stayed 1 night in Apr 2022
Response from Radisson BLu Champs Elysées on Apr 14, 2022
Dear Jen , Thank you for your recent stay at the Radisson Blu Hotel Champs Elysées. Please accept our deepest apologize. We are sorry if you were not totally happy with your stay. Your voice is important to us, and we will use it as a source of improvement. We do hope that you will be visiting us again in the future in order for us to be able to show you that the Radisson Blu Hotel Champs Elysées can in fact provide everything you rightfully expect from a hotel of our kind. Yours faithfully,

8/10 Good

Samuel

Traveled with partner
Liked: Staff & service, property conditions & facilities
V
Stayed 4 nights in Nov 2021

6/10 Okay

Shreya

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was nice service staff are very nice. The property needs a lift it’s very old and doesn’t have the amenities of 5 star properties nearby in the same area and same price.
Stayed 2 nights in Feb 2020

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 4 nights in Nov 2019

6/10 Okay

Shahrokh, montreal

Business traveler
Liked: Amenities
ideal location. within minutes to all.restaurant, site seeing Champs, l acre.....
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

KHOURCHID

Liked: Cleanliness
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So terrible, so bad. Not empty, unclean and bad smell. Old and dirty bathrooms. Cigarrete-smelling rooms.
Stayed 2 nights in Aug 2019
Response from Emilien Jaltier on Sep 2, 2019
Dear Guest, We thank you for your comment after your stay with us at the the Radisson Blu Hotel Champs-Elysées, Paris. We regret that your stay did not meet your expectations. Be sure all corrective actions has been taken to solve those issues. We hope to welcome you back to our establishment and regain your trust. Yours Sincerely, Emilien Jaltier

10/10 Excellent

Rahele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ej on Aug 20, 2019
Dear, Thank you for sharing your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a real pleasure to read this great score that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Yours Sincerely, Emilien Jaltier General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from Ej on Aug 20, 2019
Dear Guest, Thank you for sharing your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a great reward for us to read the score given!! It's a pleasure to welcome you back to our establishment, Yours Sincerely, Emilien Jaltier General Manager

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019
Response from Emilien Jaltier on Sep 2, 2019
Dear Guest, Thank you for staying with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a pleasure to read the good score according your exprience. It's a pleasure to welcome you back to our establishment, Yours Sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff service was perfect. I was impressed very much.
Stayed 1 night in Jul 2019
Response from Emilien on Jul 15, 2019
Dear Guest, Thank you for sharing your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Yours Sincerely, Emilien

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very small room. They didn’t provide 2 beds that was Promised. Dinky coffee maker. Paid Over $500 per night and it was pretty pathetic. The staff was nice. The location is nice. But overall terrible space. Not worth the money
Stayed 4 nights in Jun 2019
Response from Emilien on Jun 25, 2019
Dear Guest, We thank you for your comment after your stay with us at the the Radisson Blu Hotel Champs-Elysées, Paris. We regret that your stay did not meet your expectations and we take into account your comments to continue our wish that every customer lives a very beautiful unique experience. We hope to welcome you back to our establishment and regain your trust. Yours Sincerely, Emilien

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!
From the minute we enter the hotel we were welcomed warmly. Our room was decorated with rose paddles. Staff were so helpful and lovely. The location was the best. All over experience was more than amazing.
Stayed 3 nights in Jun 2019
Response from Emilien on Jun 25, 2019
Dear Azita, Thank you for sharing your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Yours Sincerely,

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Radisson Blu Hotel Paris December 2018
Very nice staff and location. Very clean. Small rooms and hotel areas but on par with expectations for Paris.
Stayed 2 nights in Dec 2018
Response from Emilien on May 21, 2019
Dear Jeffrey , Thank you for sharing your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Yours Sincerely, Emilien Jaltier General Manager

8/10 Good

Rolan, Toronto Ont

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is in a great location near the arch. We were amazed at how quiet the room was in spite of being on such a busy road. The windows block nearly all noise making sleeping and sleeping in possible. The hotel has no pool or exercise facilities and could use a little polishing in the bsthrooms and mini bar area. These were minor and so we would stay here again if in Paris.
Stayed 3 nights in Apr 2019
Response from Tomasz, Front Office Manager on Apr 12, 2019
Dear Rolan, We thank you very much for your kind review! It will be a pleasure for us to be at your service again, should you plan to visit the 'City of Lights' With best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place the staff was great and very gentle
Stayed 3 nights in Mar 2019
Response from Emilien on Apr 5, 2019
Dear GUest, Thank you for sharing your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Yours Sincerely, Emilien Jaltier General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Very close to everything easy access. The actual room was a bit worn, but very clean. Quiet space and a good base to see paris from.
Stayed 1 night in Apr 2019
Response from Emilien on Apr 5, 2019
Dear Guest, We thank you for your comment after your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is pleasure to read your comment about our unique location and the cleanliness of the bedroom. We also took good note of your comment and will use it to improve the comfort of the bedrooms. We hope to welcome you back to our establishment. Yours Sincerely, Emilien Jaltier General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Tomasz on Apr 1, 2019
Dear Guest, We are delighted to know, that you have enjoyed your stay with us. We hope to be able at your service in the near future. With our best regards

10/10 Excellent

Raul, Usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location place. Very near to shopping and Arc Triunph
Stayed 1 night in Dec 2018
Response from Emilien on Mar 11, 2019
Dear Raul, Thank you for sharing your stay with us at the Radisson Blu Hotel Champs-Elysées, Paris. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Yours Sincerely, Emilien Jaltier General Manager