Far better hotels in Paris for the price
Posted Sep 8, 2016
We stayed at the Saint James Albany whilst celebrating our son's 21st birthday. When I emailed the hotel to enquire about champagne or cake as a welcome treat, we received neither a response or any acknowledgment of his special day at any time during our stay.
We had specifically requested 1 twin room and 1 double, which seemed like a hugely complicated ask and, although it should be very simple to remedy it took 3 attempts and some very grumpy staff.
At check-in, (as we knew we were going to be staying around the hotel after our check-out), we asked if we would still be able to use the hotel facilities including the pool following check-out. Despite being assured by staff that this would be the case, when it came to it we were prevented from using the pool or facilities as we'd already checked out. A very unhelpful and unresponsive hotel manageress failed to resolve the miscommunication on the part of her staff team and with her manner being brusque, rude and pretty defensive, left us with a sour taste in our mouths after what was supposed to be a celebratory few days.
The hotel is in a great location, but being a regular visitor to the city, there are lots of hotels in Paris in equally good locations offering much better value for money. The hotel is tired, the staff unhelpful, the breakfast very basic, the bar facilities non-existent, the pool underwhelming (with a very unhelpful spa manager). Stay at one of the many other hotels in the area or anywhere else.
Comment from Hotel Management
Sep 11, 2016 by Lothar, Hotel Management
We deeply regret you were noty satisfied about your stay in our hotel.
Our reservation staff treat their emails everyday, and your request shall not stay without reply.
Regarding the spa access after your check out, there was a misscommunication, and we will pay attention that our staff gives to the guest the good informations about the services of the hotel.
We hope to welcome you again to leave you a better souvenir of our hotel.