More of a 2* hotel than a 4* one.
Posted Oct 11, 2016
I arrived at 22:30 (having emailed the hotel to let them know, with no acknowledgement or response), and the receptionist couldn't find the room key. After much hunting, he finally gave me a spare one on a flimsy keyring. The room had a 'do not disturb' sign, so I went back to reception, thinking they'd given me the wrong key. The receptionist asked if I'd gone in or knocked (I hadn't given the circumstances). Seemingly annoyed, he said he didn't know anything about the room, and phoned a colleague, who didn't pick up. He left a voicemail and told me to wait. Ten minutes later, he called someone else, again no response, and then the room itself. There was no answer so he told me it was empty and I should go up. I refused and asked him to check. He finally went up and came back saying he was right, the room was empty but it was dirty. He found me a replacement room, at the back of the hotel, accessible only by service lift, and in an evidently little used wing of the building. The landing had only my room, unpainted walls, was dingy and dirty. The room itself was tiny, with the bathroom actually behind cupboard doors, and with a chipped bathtub. There was a window overlooking the reception, with no curtains, and with a wood panel for privacy, which plunged the room into total darkness. I was very pleased to only be there for a few hours on business, leaving early the following morning