Ratings based on 383 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful, Friendly, Perfect location.

Posted Feb 16, 2017
Cons: Regrettably, our bathroom sink was quite slow on draining and got backed up every use, which was NOT a problem, but if I had to nitpick...
Location: Arc de Triomphe less just paces away. Amazing shopping, restaurants, markets and a quiet street just away from the bustle.
Overall, this hotel was absolutely amazing. A beautiful casually elegant restaurant right downstairs (michelin rated), an amazing lobby bar with character, beautiful drinks and extremely knowledgeable, FRIENDLY staff. In my opinion, the best location in Paris; quiet, clean, classy, and right near the best transportation (If you need the Metro, it's the best spot as almost all the lines converge at the Arc). The room was a perfect size, especially for a city, with a beautiful bathroom. Enough amenities to please anyone. The concierge on duty at any time is absolutely wonderful. I would stay here every time I visit Paris. I could go on for another 1000 characters, but alas, I am already running out. In short, stay here; you will not regret it.
1 out of 5
by A verified traveler

Posted Dec 13, 2016
The room is ver very small and I pay 30 euros per day for other small room. The photo on Expedia is fake
Comment from Hotel Management
Dec 15, 2016 by Sofitel Arc, Hotel Management
Dear guest, Following your message, we duly took note of your remark regarding the size of the room. May we take this opportunity to precise that our hotel features different room categories and confirm that every picture on the site corresponds to the correct category. Thank you for your kind attention. Sincerely Hotel Sofitel Paris Arc de Triomphe
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
The staff were very helpful and welcoming. The hotel itself was good quality and very good value for money in the centre of Paris. 5 minute walk to the Champs Elysées and Arc de Triomphe, and close by to metro. Would definitely recommend.
Comment from Hotel Management
Dec 15, 2016 by Sofitel Arc, Hotel Management
Dear guests, We thank you for taking the time to share your experience with us. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back to our property. Sincerely, Hotel Sofitel Paris Arc de Triomphe
5 out of 5
Recommended
for Everyone
by A verified traveler from Near London

Excellent friendly helpful staff

Posted Nov 10, 2016
Pros: Very professionally run team.
Cons: Nothing.
Location: Ideally placed for shopping yet a quiet location.
From the moment we arrived the team were friendly, helpful and genuinely keen to please. Carlos and his concierge team were particularly good. Properly trained staff who can communicate in many languages made the stay pleasant and care free.
Comment from Hotel Management
Dec 15, 2016 by Sofitel Arc, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Hotel Sofitel Paris Arc de Triomphe
5 out of 5
by A verified traveler

Good value for money

Posted Nov 3, 2016 on Hotels
Very nice hotel. The staff is great. The rooms are small and could be cleaner but they are comfortable. The bar lobby is boring and small but the staff is fantastic so it somehow compensate.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Best wishes, Hotel Sofitel Paris Arc de Triomphe
3 out of 5
by A verified traveler from US

Fun for a weekend

Posted Oct 26, 2016
Pros: Service
Cons: Room layout. Bathroom door and lights
Location: Gr
Great service. Odd room layout. Modern style. A bit worn. 15 euros for a beer.
Comment from Hotel Management
Dec 15, 2016 by Sofitel Arc, Hotel Management
Dear guest, We tank you for your kind review; we are very happy to hear that you enjoyed your stay with us. Looking forward to welcoming you back. Sincerely Hotel Sofitel Paris Arc de Triomphe
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2016
Amazing hotel, very attentive staff and great restaurant. Highly recommend!
Comment from Hotel Management
Dec 15, 2016 by Sofitel Arc, Hotel Management
Thank you for your very positive review. We look forward to welcoming you back. Best wishes Sofitel Paris Arc de Triomphe
5 out of 5
Recommended
for Everyone
by A verified traveler from East Anglia

Unobtrusive excellence.

Posted Aug 24, 2016
Pros: Service, style, location, amenities
Location: Perfect for a city visit.
This hotel provided us with one of the best standards of service we have ever experienced in a super hotel in a wonderful location. Every staff member went out of their way to improve our stay yet we never felt 'fussed over'. From the new intern to the most senior staff manager, we were treated incredibly well. Tickets were organised, best options explored, and every service we needed was provided with wide smiles and even in OUR choice of language. The room was very well appointed and every detail considered well, including an espresso coffee machine in our room. We will stay there again and warmly recommend it to others.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rossendale

Excellent hotel very modern

Posted Aug 24, 2016
Really enjoyed our stay at this hotel we had a suite with a bath and a huge walk in rain shower. The beds are super king size and have feather toppers on really comfy. The rooms come with loads of towels dressing gowns and slippers body lotions shower gels full mini bar multimedia tv wifi and music system. The breakfast is really good and the restaurant is also really good. The hotel is situated about 25 minutes walk to the centre of town (tourist attractions). The staff will bend over backwards to help would stay here again
3 out of 5
by Ihab from Kent, OH

Good but...

Posted Aug 20, 2016 on Hotels
Room was to small. Wifi too slow.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Guest, We duly took note of your comments following your stay at the Sofitel Paris Arc de Triomphe. We are sorry to read that the wifi was too slow to your opinion and the room not large enough. May we precise that our hotel features a large number of room categories. Next time, feel free to ask some information to our reservations department, they will be delighted to assist you in the choice of the room which can fully meet your expectations. Awaiting this pleasure, Best regards, Hotel Sofitel Paris Arc de Triomphe