Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Riyadh

Sit-down Shower

Posted Jun 16, 2016
Pros: Closeness to Champs-Elyeses.
Cons: Change the showers, add more items to the very expensive breakfast.
I didn't expect to take a shower sitting down, but I guess that's all they have to offer.
Comment from Hotel Management
Jul 7, 2016 by Laurence Arc, Hotel Management
Dear guest, We duly received your comments following your stay at the Sofitel Paris Arc de Triomphe. We are sorry to read that you did not appreciate our bathroom and more specifically our shower. We remain at your disposal should you wish to give us more details about your dissatisfaction. Sincerely, Hotel Sofitel Paris Arc de Triomphe
1 out of 5
by A verified traveler

Not a 5 star hotel!!

Posted May 18, 2016
I travelled with my husband to celebrate our 10th anniversary. I chose this hotel because of its location and the good reviews I read. When I first arrived I was totally disappointed, as the entrance, lobby, restaurant and facilities are more of a 3-4 star hotel! And what really disappointed me is the room size. I chose the luxury room ,which I find totally a misleading name, the room was very small and occupied by the king bed, with a narrow space to move aroud with all our luggage lying around! The room's description varies between different booking sites, some mentioned its 27 sm and some 24sm!! The thing is that room itself is really small and the rest of the measured area accounts for the corridor, a separated wc and a shower and wash area! We talked to the receptionist but she didn't offer any help or upgrade, she just advised to pay more for a bigger room!! The hotel it over priced and the rooms are very small and the receptionist response to our request was very disappointing! The breakfast was very basic but thank God the central location of the hotel offers you a variety of options nearby.
Comment from Hotel Management
Jul 7, 2016 by Laurence Arc, Hotel Management
Dear guests, We duly received your comments following your stay at the Sofitel Paris Arc de Triomphe. We are deeply sorry to read that this one did not meet your expectations. May we precise that the size of our Luxury rooms corresponds to the size most Parisians hotels offer in this category. Of course, we understand that they may not meet your expectations but the hotel features a large number of different room categories. We regret that you dislike our restaurant whose Chef, Christian Constant, is one of the most renowned Chefs in Paris, and our restaurant, one of the best adresses in our district. Despite your dissatisfaction, we do hope that we will have a chance to welcome you back so as to give you a totally different perspective on our property. Awaiting this pleasure, Sincerely, Hotel Sofitel Paris Arc de Triomphe
5 out of 5
by A verified traveler

Posted May 5, 2016
I absolutely loved my stay in this hotel.Very good hotel if you looking for a luxury.
Comment from Hotel Management
May 19, 2016 by Sofitel Arc, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Hotel Sofitel Paris Arc de Triomphe
4 out of 5
by A verified traveler

Posted Apr 29, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Amel Bibi Triki, Hotel Management
Dear guests, We thank you for your positive rating following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Hotel Sofitel Pris Arc de Triomphe
5 out of 5
by A verified traveler from kansas city

Posted Apr 28, 2016
Pros: We loved everything about the hotel
Location: The location was perfect.
This was one of the best hotel we stayed at in a long time. The staff was exceptional.
Comment from Hotel Management
May 19, 2016 by Sofitel Arc, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Hotel Sofitel Paris Arc de Triomphe
5 out of 5
by Wendy from Southbury CT USA

Posted Apr 26, 2016 on Hotels
Wonderful bar/lounge. Staff was so friendly and the food and beverages delicious. Ask for the rhubarb/ strawberry purée I left clothing in my room. Emailed the next day and voila my items are on their way
Comment from Hotel Management
Jul 23, 2016 by Amel Bibi Triki, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed your stay with us and hope to have the pleasure to welcome you back in a near future. Sincerely, Hotel Sofitel Paris Arc de Triomphe
5 out of 5
by A verified traveler from Fort Lauderdale Florida

Great hotel good location

Posted Apr 16, 2016
The hotel staff was very friendly and helpful. Their recommendations and attention to our requests were fantastic. Maelle in concierge was awesome! This is going to sound funny but the hotel had a wonderful scent in the lobby. We loved coming back after a long day of touring around the beautiful city. restaurant on site was excellent for breakfast and dinner. We definitely come back and recommend to others.
Comment from Hotel Management
Apr 18, 2016 by Sofitel Arc, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in near future. Sincerely, Hotel Sofitel Paris Arc de Triomphe
5 out of 5
by mohammad from الامارات

Excellent

Posted Apr 14, 2016 on Hotels
Good location Nice room Delox
Comment from Hotel Management
Jun 18, 2016 by Amel Bibi Triki, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in near future. Sincerely, Sofitel Paris Arc deTriomphe
4 out of 5
by A verified traveler

Excellent location

Posted Mar 13, 2016
Was traveling for business. Conveniently located near meetings and restaurants.
Comment from Hotel Management
Mar 14, 2016 by Sofitel Arc, Hotel Management
Dear guests, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Hotel Sofitel Paris Arc de Triomphe
5 out of 5
by Imane from Bruxelles

Service impeccable

Posted Mar 9, 2016 on Hotels
Service impeccable, une mention spéciale pour la concierge qui nous a extrêmement bien conseillés tant pour les visites que pour les resto!
Comment from Hotel Management
May 14, 2016 by Amel Bibi Triki, Hotel Management
Chers clients, Nous vous remercions d'avoir partagé votre expérience suite à votre séjour au Sofitel Paris Arc de Triomphe. Nous sommes ravis de lire que vous avez grandement apprécié celui-ci et espérons avoir le plaisir de vous recevoir à nouveau prochainement. Cordialement, Hôtel Sofitel Paris Arc de Triomphe