Ratings based on 438 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful choice

Posted Jul 25, 2017
Beautiful hotel in perfect location. Staff and service are Wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location. close to champ elysee.

Posted Jul 10, 2017
staff is very helpful. help us park the car on the street. talked to the police that guard the street to let us in and out. the hotel is next to the us consulate which the street is guarded 24/7 by the police. checkin staff shows us the room which is prepared with connecting room and extra bed for our kids.
Comment from Hotel Management
Jul 12, 2017 by Marine Honvault, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
2 out of 5
by A verified traveler from Brazil

excellent location

Posted May 4, 2017
I travel monthly around the world and I think that two things are essential in a hotel, cleanliness and comfort (even if the hotel is simple 2 stars), this hotel is not comfortable the rooms are tiny (you can barely walk inside it with the suitcase) Without mentioning that the cleanliness of the rooms and hallways leaves something to be desired, it is impeccable in the lobby and restaurant, but the rest needs to be checked by management
Comment from Hotel Management
May 6, 2017 by Marine Honvault, Hotel Management
Dear Silva, First of all, we would like to thank you for choosing the hotel Sofitel Paris Le Faubourg for your stay in Paris. We sincerely regret to hear that the cleaning and the preparation of your room did not meet our high standards of quality. We would like to extend our deepest apologies for the inconvenience you had experienced. Please be assured that our Housekeeper has been directly informed and will make sure this kind of inconvenience will not happen again. At Sofitel, we strive to provide a superior service experience and it does not reflect what we use to provide. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine Honvault Guest Relations
2 out of 5
by A verified traveler from Sao Paulo - Br

Good location

Posted Apr 30, 2017
The room was terrible (it smelled bad and the cigarette) without mentioning that I asked for a king bed and they put together two tiny beds that there was a hole in the middle, were three very bad nights
Comment from Hotel Management
May 2, 2017 by Marine Honvault, Hotel Management
Dear Guest, Thank you very much for taking the time to review your stay with us at Sofitel Paris Le Faubourg. Regarding your review, I am indeed sorry that your experience has not been in keeping with your expectations. I have shared your comments with our General Housekeeper, in order to prevent future occurence. We sincerely hope to have another chance to welcome you back should you come to Paris again. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Close to Champs Elysee

Posted Apr 26, 2017
Pros: Everything
Location: The Champs Elysee and Arc de Triomphe was not too far away. The metro system is busy, but easy to navigate so you can get to everything.
Desk clerk Chloe was amazing. Our room was not ready, so we said we would grab lunch at the hotel restaurant. She offered us complimentary glasses of champagne (amazing). We had the Chicken Caesar salads which were delicious. We ordered room service a couple of times breakfast & dinner and it arrived on time and hot. Remember to check milk if you order coffee because it isn't something they just bring (insert sad face). The room was spacious for European standards with a comfy bed and bedding. Loved that it had a shower, tub and face cloths (not the norm for Europe). Vanity pack in the bathroom had many essentials. I have to say not a fan of the bath products felt they dried out my skin, but they smelled lovely.
Comment from Hotel Management
Apr 27, 2017 by Alizée Lamour, Guest Relations, Hotel Management
Dear Guest, thank you very much for sharing this magnifique feedback and Expedia! It is a great source of motivation as we always strive to improve the quality of our services. Rest assured that your comments have been shared with our team, especially Chloé from our front desk which was very proud! We hope to welcome you back soon in the city of lights, Best Regards, Alizée Lamour, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Nice location

Posted Apr 12, 2017
Just a step from the city center and major shopping area. The only drawback is its location next to US embassy with road block. It hinders the car I ordered to enter the street amd get to hotel entrance.
Comment from Hotel Management
Apr 12, 2017 by Marine Honvault, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelent experience.

Posted Apr 8, 2017
The bed is like a Claud. The staff is ver nice and attent. The location is exclent.
Comment from Hotel Management
Apr 8, 2017 by Marine Honvault, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Extremely convenient luxury accomodation

Posted Apr 8, 2017
Excellent little hotel on a quiet street. Convenient for shopping. Reception and concierge were great. Room and bathroom were small but clean and elegantly decorated. Housekeeping generally consistent. Appreciated the complimentary tea and coffee making facilities. Could do with more or larger bottles of water in the room.
Comment from Hotel Management
Apr 10, 2017 by Alizée Lamour, Guest Relations, Hotel Management
Dear guest, Thank you very much for sharing your feedback on Expedia. We are delighted to read that you enjoyed your stay with us. Rest assured that we have carefully noted your comment regarding the bottle of water which help us to improve the quality of our services. We hope to welcome you back soon in the ity of lights. Best Regards, Alizée Lamour, Guest Relations
5 out of 5
by Henry-lance

Will stay there again

Posted Mar 20, 2017 on Hotels
Very good service, the hotel is very well located in a very secure street. The rooms are small but the bed is comfy.
Comment from Hotel Management
Mar 26, 2017 by Julie Waucampt, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Excellent location, very clean and rooms are roomy and very nice. Stuff extremely helpful. We had a great stay
Comment from Hotel Management
Mar 7, 2017 by h1295-gr3@sofitel.com, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay, especially our staff very helpful. We will be pleased of welcoming you back in the near futur. Sincerely, Marie-Cécile Giraudon, Guest Relations