Ratings based on 193 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel.. perfect central location

Posted Jan 30, 2017
Visiting from London and we have been to Paris dozens of times, I have to say this hotel exceeded expectations. We booked it as it was one of the better hotels that accommodated our two children in a delux suite which is basically a jnr suite with a good pull out bed.. so as it was a flying visit with the kids we booked it and it was just a base for the weekend, but I did not spend any time making sure I was booking the best hotel I could find... but it really was fantastic. Every member of staff was very friendly, super efficient and the service was in my opinion of a very high good standard 5star. The decor is beautiful, room modern and plush. It ticked all the boxes. It's totally central if you are visiting to do the tourist attractions or shopping. I was visiting for work and the 3 minute walk to the metro was great for me. I highly recommend this hotel and will definitely use it again.
Comment from Hotel Management
Jan 31, 2017 by h1295-gr4, Hotel Management
Dear Guest, Thank you so much for taking the time to post feedbacks concerning your recent stay at the Sofitel Paris Le Faubourg on Expedia. We are so glad to read that you enjoyed your week-end with us, that you liked your room, our location in the center of Paris and the professionalism of our Ambassadors. Please, rest assured that I will share your very positive review with all of our Ambassadors who strive to provide the best quality of services. We hope to have the pleasure to welcome you back soon. Marine Vincon Relations clientèle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Great hotel in the heart of Paris

Posted Jan 17, 2017
Pros: Location, room, deco, staff
This hotel and staff are as good as it gets. The hotel is in the heart of the posh St. Honore shopping area.
Comment from Hotel Management
Jan 17, 2017 by h1295-gr3@sofitel.com, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and our staff. We will be pleased of welcoming you back in the near futur. Sincerely, Marie-Cécile Giraudon, Guest Relations
1 out of 5
by A verified traveler

the most unfriendly hotel - what a shame

Posted Dec 31, 2016
i had unforseen event in the family - cancer diagnosis and the hotel would not help at all. i booked another hotel for part of the stay and that hotel (large chain also) fully helped out and this one will not help at all. what a shame.
Comment from Hotel Management
Jan 4, 2017 by marine Honvault, Guest Relations, Hotel Management
Dear Guest, I am totally surprised to read your comment. I would like to express my sincerest apologize. Please, do not hesitate to contact me directly at the hotel to understand the issue and share more about your experience. At Sofitel, we always strive to provide a superior service experience for every customer. I am looking forward to discuss with you, Best regards, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Carmel, IN

Perfect location

Posted Nov 7, 2016
We loved this hotel! Pleasant and attentive staff. Central location for nice walks to Louvre, Notre Dame, D'Orsay, Arc de Triomphe, etc. We enjoyed relaxing at the bar each evening. We will return! Au Revoir.
Comment from Hotel Management
Nov 8, 2016 by Marine Honvault Guest Relations, Hotel Management
Dear Monsieur, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel great location very personal service

Posted Oct 24, 2016
Pros: The service is super nice
Cons: The room was abit small for 5 star hotel
Was all perfect the reception was super welcome the hotel look like the pic and all was super top
Comment from Hotel Management
Nov 8, 2016 by Marine, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Couples
by A verified traveler

Chic Parisian Hotel.

Posted Oct 17, 2016
Pros: The staff were 5 star and very friendly and nothing was too much trouble. The rooms were a very high standard and the food exceptional.
Cons: Nothing.
From the moment you arrive at the hotel the warmth of the staff is evident and the Hotel never disappointed us.
Comment from Hotel Management
Oct 18, 2016 by Marine Honvault, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed your stay and the friendliness and professionalism of our Ambassadors. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to all attractions

Posted Aug 31, 2016
Great hotel & service! Will definitely return. Staff was very helpful, beds were great, breakfast was good but a bit pricy.
Comment from Hotel Management
Sep 7, 2016 by Marine Honvault Guest Relations, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles ca

Beautiful hotel

Posted Jul 17, 2016
In a perfect part of Paris. Close to everything, including very fun shopping. We loved our stay.
Comment from Hotel Management
Jul 22, 2016 by Julie Waucampt, Hotel Management
Dear guest, Thank you very much for taking the time to write an honest review following your stay with us. We are glad to read that you enjoyed the location and your stay. We sincerely look forward to welcoming you back in the near futur. Best regards, Julie Waucampt
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Fine stay

Posted Jun 1, 2016
Overall a fine stay for the weekend. Have stayed here in the past as well (2 years ago) and think there are a lot of small things creeping up that need attention, esp for $600 per night for a standard room. For example we were in a suite and keys for the main door stopped working, but inside door was fine. When we had to go back downstairs to have it fixed, the problem flipped and was not resolved. Had to go down to the front desk for the third time to resolve (so we could go to sleep since it was late at night). The next day, the same problem happened and this time we made the front desk staff come up with is. In addition, we didn't have some tv channels due to a malfunction (went during Roland Garros and wanted to watch the matches on TV of course the sports channels weren't working in our room). Phone was also broken and we had to ask for that to be repaired. I will give the hotel a lot of credit for trying to resolve. They genuinely felt bad and tried to help.
Comment from Hotel Management
Jun 15, 2016 by Peggy Jazeron, Hotel Management
Dear Madam, Thank you for taking the time to share your recent experience with us. First of all, let me thank you for your beautiful words towards our Ambassadors. However, I am indeed very sorry to read that your overall experience was quite pleasant, but did not live up to your expectations especially with some technical issues that occurred. Please accept our sincere apologies for any shortcomings that you experienced, as this is definitely not indicative of our usual standards. While we understand your stay was not so satisfactory, we sincerely hope to have another chance to give you a more pleasurable stay should you visit Paris again. Yours sincerely, Peggy Jazeron Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach CA

Upscale chic hotel

Posted May 30, 2016
Unbelievable location in the haut Faubourg shopping area and near the Embassy's. The recent remodel was accomplished with great modern decor both in the lobby and rooms. Front desk and concierges very accommodating. Felix bistro next door handy and good food. Highly recommend this hotel.
Comment from Hotel Management
Jun 7, 2016 by Marine Honvault, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations