Lobby sitting area

Reviews of Sofitel Paris Le Faubourg

5 out of 5
Sofitel Paris Le Faubourg
15 Rue Boissy D Anglas, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 458 out of 745 reviews" "
Rating 8 - Good. 189 out of 745 reviews" "
Rating 6 - Okay. 56 out of 745 reviews" "
Rating 4 - Poor. 28 out of 745 reviews" "
Rating 2 - Terrible. 14 out of 745 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Valentine on Mar 5, 2024
Dear Mandy,Thank you for taking the time to rate your experience at Sofitel Le Faubourg.We are happy you had an overall satisfactory stay with us!Your satisfaction is our priority. Please, do not hesitate to contact us if you would like to share any futher insights regarding this stay, and ensure your next stay is seamless.Sincerely,ValentineGuest Relations

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent on every level
Stayed 2 nights in Mar 2024
Response from Valentine on Mar 5, 2024
Dear Rebecca,Thank you for taking the time to share your feedbacks on the your recent stay with us.We are truly delighted you enjoyed your time with us, and that you found our hotel to be excellent on every level! Comments such as yours are truly a reward to all our teams.Thank you again for sharing your opinion on your stay at Sofitel Le Faubourg, and we hope to have the pleasure to welcome you back in the future.Sincerely,ValentineGuest relations

10/10 Excellent

marjan

Stayed 4 nights in Feb 2024

6/10 Okay

Hans

Disliked: Cleanliness, property conditions & facilities
Blocked Road access should have been made aware before arriving Dirty carped 322 Maintenance needed Overpriced in comparison to other Hotels No pool Excellent concierge!! and front of house staff. Very good Bed for French standards
Stayed 1 night in Feb 2024
Response from Valentine on Mar 5, 2024
Dear Hans,Thank you for taking the time to share your comments regarding your recent stay with us.We apologize fo any inconvenience caused by the police security on our street. Be assured that any of our guests can access the street upon our confirmation if necessary.We are grateful for the insights you provide regarding the room you stayed in - believe that the appropriate actions are being taken following your comment. Lastly, we are happy you were satisfied with the hospitality of our staff, and the quality of our beds. Should your travels bring back to Paris, we hope to have the opportunity to welcome you again and offer you a truly magnifique stay at Sofitel Le Faubourg.Sincerely,ValentineGuest Relations

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is absolutely wonderful
Stayed 1 night in Feb 2024
Response from Valentine on Mar 5, 2024
Dear Carlos,Many thanks for your kind comment.it is a true reward for our teams to receive compliments like yours ! We are delighted you found our staff wonderful, and hope we were able to offer you a magnifique stay in Paris.It would be a pleasure to welcome you back anytime in the future.Sincerely,ValentineGuest Relations

10/10 Excellent

Jose Mauro D

Stayed 4 nights in Jan 2024

10/10 Excellent

Valentina

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Valentina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Jay

Stayed 5 nights in Jan 2024

10/10 Excellent

MARSELA

Stayed 4 nights in Dec 2023

10/10 Excellent

karapet

Liked: Cleanliness, staff & service, property conditions & facilities
Good propert & friendly staff
Stayed 6 nights in Dec 2023

10/10 Excellent

SHI BIN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience location, near shopping area and all attractions. Hotel is clean and staffs are very friendly and helpful. Definitely recommend!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was definitely a 5 star hotel with many options in area. Staff was very friendly and helpful especially for my 1st time to Paris. I will stay here again next year.
Stayed 4 nights in Sep 2023

10/10 Excellent

Stuart, toronto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Staff very friendly - clean room
Stayed 2 nights in Sep 2023

6/10 Okay

Fredy, NEIVA

Disliked: Cleanliness, staff & service, amenities
The housekeeping and in generel the cleaning process of our room was terrible. We do not recommend this hotel to anyone. The service in general is so poor.
Stayed 9 nights in Jul 2023

10/10 Excellent

Heather

Stayed 1 night in Jul 2023

10/10 Excellent

Stuart, toronto

Liked: Cleanliness, property conditions & facilities
Excellent hotel and very good location
Stayed 1 night in Jul 2023

10/10 Excellent

Jacqueline Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Kristen

Stayed 3 nights in Jun 2023

10/10 Excellent

Irina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stuff was very pleasant and accommodated our needs
Stayed 3 nights in May 2023

8/10 Good

Yu Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in shopping district
Stayed 3 nights in Apr 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

SIN TING

Stayed 3 nights in Apr 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but could be better.
Great location with easy access to Metro and shopping areas. But the hotel room amenities, particularly with regards to lights were very inconvenient.
Stayed 4 nights in Apr 2023

10/10 Excellent

Maile

Stayed 4 nights in Mar 2023

10/10 Excellent

peter, york

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best😀😀
Stayed 2 nights in Feb 2023
Response from Front of House & Guest Experience Director on Mar 10, 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your experience and hope to see you again very soon.Warmest regards,C. Montagne Front of House & Guest Experience Director

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Front of House & Guest Experience Director on Mar 10, 2023
Dear Patricia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards,C. Montagne Front of House & Guest Experience Director

8/10 Good

James

10/10 Excellent

Boon Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly! Look forward to returning to the hotel at the end of each day. Lost my debit card on the last day and somehow hotel staff actually managed to find and even safe keep it for me. Grateful for this
Stayed 3 nights in Nov 2022

8/10 Good

Yi

Stayed 5 nights in Dec 2022

6/10 Okay

jeffrey

Stayed 4 nights in Sep 2022

8/10 Good

james

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
property has small rooms and appears larger in advertising photos than it actually is. After an initial problem with our booking - the room had apparently been given to someone else - and a challenging discussion about an upgrade which took several hours we finally received an upgraded room which was fine. There is no restaurant in the hotel but the bar is fine. The location is good.
Stayed 4 nights in Sep 2022

10/10 Excellent

Jordyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional! I was really impressed!
Stayed 1 night in Aug 2022

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in an excellent place in Paris, just steps away from Place Concorde and Sienne, as well as the Champs Elysee. The staff is excellent, particularly Antonio the Concierge. Walking distance to several Michelin Star restaurants. Only item to be considered for the management, breakfast does not have the best set up and seems crowded as room is small
Stayed 3 nights in Jul 2022

4/10 Poor

ERGUN, BROOKLYN

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I stayed in Sofitel Faubourg on April 16 and 17 only 2 days. I booked the hotel stay thru Expedia. I booked Luxury Room king size but when I arrive the hotel I was told that expedia's web page is wrong and Actually my room is queen size and not luxury. I was told that the check in time at 3:00 Pm and I had to wait till then. We came back to hotel around 2:45 to see if the room is ready and I was told that there is a room available ( receptionist made a comment: even though it is not 3:00 PM but the room ready.. it was 2:45PM ) at first floor looking over courtyard and the half size of the original room that I booked. After traveling 7 hours flight and running around the city all day all I wanted to do is take a shower and we said it is fine. 2 days before I arrive the hotel I send an email to concierge saying that I am not familiar with Paris and if they can help me to book restaurant reservation for 2 nights. When I arrive concierge did not even do anything with booking. I was told by concierge he has more important things to do and he said he will try to book at that day. Evening concierge was left the hotel and no one called or follow up. Hotel situated very close to central area but located in the same street with US Embassy. Be prepared to be stopped by security every single time you try to go in.
Stayed 2 nights in Jul 2022

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Deborah

Stayed 4 nights in Jun 2022

10/10 Excellent

Najwa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel by all standards. Fantastic location close to all major attractions. The lady who checked us in was so polite and helpful. We arrived late at night and she took the time to help us with restaurant reservations. Will definitely come back to this hotel when in Paris again.
Stayed 3 nights in Jun 2022

10/10 Excellent

Francesco, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and attentive staff
Stayed 1 night in Jun 2022

4/10 Poor

Hong

Stayed 2 nights in May 2022

6/10 Okay

Maria

Stayed 2 nights in Apr 2022

4/10 Poor

Sylvia

Stayed 4 nights in Apr 2022

4/10 Poor

Rupert, London

Disliked: Amenities, property conditions & facilities
Did not like the decor of the hotel and really hated my room: it was gloomy and soulless and really felt like a shoe box (could almost touch the ceiling while taking my shower)
Stayed 2 nights in Apr 2022

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent hotel location and high standard room and service
Stayed 3 nights in Mar 2022

10/10 Excellent

Jose

Stayed 4 nights in Mar 2022

8/10 Good

Mahsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the coffee station in the room never got refilled with coffee pods. We stayed for 4 nights.
Stayed 3 nights in Mar 2022

10/10 Excellent

Pelegrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2021

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021