Ratings based on 410 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Central Hotel

Posted Feb 23, 2017
Pros: I love the comfort of the bed and pillows. the room is what I expected. I love the big bathroom and the separate room for my clothes and luggage
Cons: I would say the buffet spread should have more variety . I was only able to catch 2 days of it but it was the same
Location: High end shopping if you are into that
As a solo traveler I felt very safe . It is very close to everything from Metro to all the stores. Hotel staff was very helpful and made me comfortable the moment I checked in. Maria and Clara in the front desk was great, Stephan in restaurant as well. I checked out very early and they prepared breakfast for me to take to the airport instead since I could not make the buffet. Service was exceptional . Thank you
Comment from Hotel Management
Feb 23, 2017 by Alizée Lamour, Guest Relations, Hotel Management
Dear guest, Thank you very much for sharing such a magnifique review on Expedia regarding your recent stay with us. Your feedback is very important to us as we constantly strive to provide to our guest the best service. It's a pleasure to read that you enjoyed your stay at our hotel and that you appreciated its prime location. It is always our most treasured reward when guest mentioned the staff, so thank you for your comments regarding our team. Rest assured we have shared your comments with them. Maria, Clara and Stephan were very proud! We are all looking forward to welcome you back in Paris. Sincerely, Alizée Lamour Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel.. perfect central location

Posted Jan 30, 2017
Visiting from London and we have been to Paris dozens of times, I have to say this hotel exceeded expectations. We booked it as it was one of the better hotels that accommodated our two children in a delux suite which is basically a jnr suite with a good pull out bed.. so as it was a flying visit with the kids we booked it and it was just a base for the weekend, but I did not spend any time making sure I was booking the best hotel I could find... but it really was fantastic. Every member of staff was very friendly, super efficient and the service was in my opinion of a very high good standard 5star. The decor is beautiful, room modern and plush. It ticked all the boxes. It's totally central if you are visiting to do the tourist attractions or shopping. I was visiting for work and the 3 minute walk to the metro was great for me. I highly recommend this hotel and will definitely use it again.
Comment from Hotel Management
Jan 31, 2017 by h1295-gr4, Hotel Management
Dear Guest, Thank you so much for taking the time to post feedbacks concerning your recent stay at the Sofitel Paris Le Faubourg on Expedia. We are so glad to read that you enjoyed your week-end with us, that you liked your room, our location in the center of Paris and the professionalism of our Ambassadors. Please, rest assured that I will share your very positive review with all of our Ambassadors who strive to provide the best quality of services. We hope to have the pleasure to welcome you back soon. Marine Vincon Relations clientèle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Great hotel in the heart of Paris

Posted Jan 17, 2017
Pros: Location, room, deco, staff
This hotel and staff are as good as it gets. The hotel is in the heart of the posh St. Honore shopping area.
Comment from Hotel Management
Jan 17, 2017 by h1295-gr3@sofitel.com, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and our staff. We will be pleased of welcoming you back in the near futur. Sincerely, Marie-Cécile Giraudon, Guest Relations
1 out of 5
by A verified traveler

the most unfriendly hotel - what a shame

Posted Dec 31, 2016
i had unforseen event in the family - cancer diagnosis and the hotel would not help at all. i booked another hotel for part of the stay and that hotel (large chain also) fully helped out and this one will not help at all. what a shame.
Comment from Hotel Management
Jan 4, 2017 by marine Honvault, Guest Relations, Hotel Management
Dear Guest, I am totally surprised to read your comment. I would like to express my sincerest apologize. Please, do not hesitate to contact me directly at the hotel to understand the issue and share more about your experience. At Sofitel, we always strive to provide a superior service experience for every customer. I am looking forward to discuss with you, Best regards, Marine Honvault Guest Relations
5 out of 5
by A verified traveler

Excellent Paris Hotel

Posted Nov 25, 2016 on Hotels
This was the absolute best choice of hotels. I'm looking forward to visiting Paris again and no doubt will I stay here again.
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for sharing such a magnifique recommendation on Expedia. We are thrilled to read that you enjoyed your stay with us and very proud that you consider us as the " best choice of hotels". We are looking forward to welcome you back in Paris, Best regards, Alizée Lamour Guest Relation
5 out of 5
Recommended
for Everyone
by A verified traveler from Carmel, IN

Perfect location

Posted Nov 7, 2016
We loved this hotel! Pleasant and attentive staff. Central location for nice walks to Louvre, Notre Dame, D'Orsay, Arc de Triomphe, etc. We enjoyed relaxing at the bar each evening. We will return! Au Revoir.
Comment from Hotel Management
Nov 8, 2016 by Marine Honvault Guest Relations, Hotel Management
Dear Monsieur, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel great location very personal service

Posted Oct 24, 2016
Pros: The service is super nice
Cons: The room was abit small for 5 star hotel
Was all perfect the reception was super welcome the hotel look like the pic and all was super top
Comment from Hotel Management
Nov 8, 2016 by Marine, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Couples
by A verified traveler

Chic Parisian Hotel.

Posted Oct 17, 2016
Pros: The staff were 5 star and very friendly and nothing was too much trouble. The rooms were a very high standard and the food exceptional.
Cons: Nothing.
From the moment you arrive at the hotel the warmth of the staff is evident and the Hotel never disappointed us.
Comment from Hotel Management
Oct 18, 2016 by Marine Honvault, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed your stay and the friendliness and professionalism of our Ambassadors. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely, Marine Honvault Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to all attractions

Posted Aug 31, 2016
Great hotel & service! Will definitely return. Staff was very helpful, beds were great, breakfast was good but a bit pricy.
Comment from Hotel Management
Sep 7, 2016 by Marine Honvault Guest Relations, Hotel Management
Dear Guest, Thank you very much for your response following your most recent stay to Sofitel Paris Le Faubourg. We are glad that you enjoyed the location of the hotel and your stay. We will be pleased of welcoming you back in the near futur. Sincerely,