i had unforseen event in the family - cancer diagnosis and the hotel would not help at all. i booked another hotel for part of the stay and that hotel (large chain also) fully helped out and this one will not help at all. what a shame.
Comment from Hotel Management
Jan 4, 2017 by marine Honvault, Guest Relations, Hotel Management
I am totally surprised to read your comment. I would like to express my sincerest apologize.
Please, do not hesitate to contact me directly at the hotel to understand the issue and share more about your experience.
At Sofitel, we always strive to provide a superior service experience for every customer.
I am looking forward to discuss with you,