BEWARE-ROBBERY FROM WITHIN HOTEL
Posted Aug 31, 2016 on Hotels
STAY AWAY FROM THIS HOTEL-my boyfriend & I had our room broken into by someone within the hotel who had a key to our room & all our cash (500 EUR & 600 British Pounds) for a 9 day trip was stolen from our suitcases the day we checked into the hotel. We came back to our room the first night to find our suitcases a mess and the all money we left with our passports gone. The night staff didn't speak English and wasn't helpful at all-he refused to call the police and managed to tell us we could go to a police station if we wanted to. When we finally spoke with the hotel manager 2 days after this happened she offered an apathetic "I'm sorry", gave our police report to their hotel insurance and said "Sorry but we can't offer any compensation for what happened." We also were not told until the day before we checked out that we could use the hotel safes at reception, which we didn't even know they had as we were never told about them at check in. We took everything of monetary value with us everyday when we left the hotel for the day, we never felt safe leaving ANYTHING. Three weeks of fighting with the hotel and their insurance have proved nothing. There is a moral obligation when you work in hotel management and hospitality to keep your guests safe and this hotel and their staff failed horribly. Find another hotel within the area, but DO NOT stay at this hotel.