Double room booked, broom cupboard supplied
Posted Jul 12, 2016
We booked this hotel some months ago as the start of a two month tour of France and Italy. We arrived late afternoon and were greeted by a young man who was more interested in his texts than the guests. He allocated a room on the first floor, gave no information on the hotel at all and left us to it. The room was, frankly, a single that a double bed had been squashed I to. The tiny window didn't open at all and the window in the shower room opened on to a central very small enclosed area about 8' square that was surrounded by other walls and used as some kind of rubbish dump! There was virtually no natural light at all. There was a very small wardrobe in the room and that was it. Not suitable at all as a double room and not in any way conforming to the hotel description on Expedia who we book with. We went back to the 'receptionist' to complain to be told there were no other rooms available and we should pay all four nights up front and request a room change tomorrow. We declined. We went for a walk and quickly found another hotel, the Hotel Terminus Lyon, that accommodated us beautifully (and cheaper)!! We have stayed in Paris many times and are well aware that space is premium and rooms are never huge but this hotel takes the biscuit. We voted with our feet and left!