Aerial view

Reviews of Waldorf Astoria Versailles - Trianon Palace

5 out of 5
Waldorf Astoria Versailles - Trianon Palace
1 Boulevard De La Reine, Versailles, Yvelines

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1002 reviews" "
Rating 8 - Good. 244 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

TARAH, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 1 night in Jan 2024

10/10 Excellent

Josee

Stayed 1 night in Jan 2024

10/10 Excellent

Karman, St George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing ad perfect place for our visit to Versailles. We were very comfortable in our beautiful room and thoroughly enjoyed the hotel, palace and grounds.
Stayed 4 nights in Nov 2023

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location explore Palace and Trianon. The main building is wonderful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Karlene

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were very beautiful.
Stayed 1 night in Nov 2023

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The spa needs updating, the shower in the spa was old and did not convey a 5 star experience. The sauna was not working.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Oct 2023

8/10 Good

Maulena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience.
Stayed 2 nights in Sep 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Oct 23, 2023
Dear Maulena, Thank you very much for your comment!We are glad that you enjoy your experience with us, and we look forward to welcome you back in our hotel.With kind regards,

8/10 Good

Heidi, vacaville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to The Palace of Versailles. Loved it!
Response from Waldorf Astoria Versailles - Trianon Palace on Oct 11, 2023
Dear Valentina, Thank you very much for your comment!We are sincerely glad that you enjoyed your stay with us, and look forward to an opportunity to welcome you back in our hotel.With kind regards,

8/10 Good

Xavier

Stayed 1 night in Sep 2023

10/10 Excellent

Guy

Stayed 1 night in Sep 2023

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Sep 7, 2023
Dear Lucy,Thank you very much for your positive ranking. Please, do not hesitate to share your remarks in order to help us deliver the best experience possible to our guests.We are glad that you enjoyed your stay with us and hope to have the opportunity to welcome you again in our hotel.Sincerely,

8/10 Good

Gary

Stayed 1 night in Sep 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Sep 6, 2023
Dear Gary,Thank you for taking the time to rate our hotel. Please do not hesitate to share your remarks in order to help us delivering the best experience possible to our guests.We hope that you enjoyed your stay and that we will have the opportunity to welcome you back in our hotel!Sincerely,

6/10 Okay

Liam

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Sep 7, 2023
Dear Liam,Thank you very much for taking the time to rate your stay.Please do not hesitate to share your remarks in order to help us improve what may need to be improve, providing a better experience to our guests.We hope to have the opportunity to welcome you again in our hotel.Sincerely,

6/10 Okay

Matthew

Traveled with partner
Liked: Staff & service
The leisure facilities are outdated, not very clean and overall more like what you’d get in an old council run leisure centre. Very strange to see in such an amazing hotel. The room was lovely But at dinner we found a large insect in the food (which in fairness when they saw they didn’t charge us for that meal) Expected better
Stayed 1 night in Aug 2023

2/10 Terrible

Sourena

Traveled with family
Disliked: Staff & service
BE careful with this hotel
BE CAREFUL with this hotel. It was biggest trap of a whole life of staying in hotel. Evrywhere there is photo of a beautiful palace and i have paid expensive price by thinking will be sleeping in palace but infact they take you to sleep in what i guess used to be the servant building and they tell we mentioned annexe building. Which is the feeling of biggest trap of life. On top i had a cockroach on the checking counter if i can upload the photo.
Stayed 2 nights in Aug 2023

6/10 Okay

caroline

Traveled with group
Liked: Cleanliness, amenities
OVerpriced for what you get. Had lunch in the bar, cold food no apology reheated in a microwave and brought back to the table, £32 for a burger not a great experience
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the Palace and close to the train station.
Stayed 1 night in Jul 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jul 27, 2023
Dear Jeffry, Thank you very much for this wonderful rating. We are delighted to see that you enjoyed your stay with us and hope to welcome you again soon.Kind regards, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel in an amazing place
Stayed 1 night in Jul 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jul 20, 2023
Dear Simon, Thank you very much for this wonderful 10/10 rating. We are delighted to read that you enjoyed your stay with us and hope to welcome you again soon! Kind regards, Waldorf Astoria Versailles - Trianon Palace

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jul 19, 2023
Dear Alberto, Thank you so much for choosing the Waldorf Astoria Versailles - Trianon Palace and for taking the time to share about your stay.We are delighted to see that you had a wonderful experience with us and we look forward to welcoming you again soon.Kind regards,Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and removed from the urban problems of Paris
Stayed 3 nights in Jul 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jul 19, 2023
Dear Kevin, Thank you so much for choosing the Waldorf Astoria Versailles - Trianon Palace and for taking the time to share about your stay.We are delighted to see that you had a wonderful experience with us and we look forward to welcoming you again soon.Kind regards,Waldorf Astoria Versailles - Trianon Palace

4/10 Poor

Brian, Houston

Traveled with family
Disliked: Staff & service, property conditions & facilities
Expensive, for a small, outdated, and very uncomfortable room. The height of the selling in the room was really not even 4-6 feet in some areas?!!! The room is outdated, no shower, only a bathtub, you walk between crowded furniture in the room, running into each other, and the furniture. you can not stand, condition of room is deteriorated, and in need of lot of work, elevators are very small, and staff are very difficult to deal with, only think they are interested in is your $. We will not return. Very disappointed.
Response from Waldorf Astoria Versailles - Trianon Palace on Jul 19, 2023
Dear Brian, Thank you for choosing the Waldorf Astoria Versailles-Trianon Palace during your recent stay in our Royal City.We are very sorry that we were unable to convince you.We thank you for your feedback, which helps us to improve our services, and look forward to welcoming you back.Kind regards, Waldorf Astoria Versailles - Trianon Palace

8/10 Good

Robert J, new york

Traveled with partner
beautiful property. good service. just be aware the restaurants seem to be booked weeks in advance and little priority for staying guests. advice to management. pls alert this to guests on booking so they can plan accordingly
Stayed 1 night in Jun 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jul 5, 2023
Dear Sir, We are delighted to see that you had a wonderful experience with us and we look forward to welcoming you again soon. Thank you for your feedback, which helps us to improve our services.Kind regards, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Baburhan, Cumming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything above this place is perfect.
Stayed 1 night in Jun 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jun 30, 2023
Dear Baburhan, Thank you very much for your wonderful 5* rating! We hope to welcome you again soon. Kind regards, Waldorf Astoria Versailles - Trianon Palace

6/10 Okay

Sidhartha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is superb. The concierge is useless. Concierge didn't respond to multiple e-mails before our stay and didn't return two phone calls. When we got to Versailles, concierge gave us incorrect information regarding restaurant opening times, which was annoying. Given the main attraction at Versailles is the palace and the location of the Waldorf is next to the palace, hard to beat. But avoid asking the concierge for anything; at best they will be useless or you may be unlucky (as we were) and they give you incorrect information.
Stayed 1 night in Jun 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jun 29, 2023
Thank you so much for choosing the Waldorf Astoria Versailles - Trianon Palace and for taking the time to share about your stay. We take note of your feedback and we are very sorry to see that you were not fully convinced with your experience.Kind regards, Waldorf Astoria Versailles - Trianon Palace

4/10 Poor

charles

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Overpriced and outdated. Total rip off 😪
Stayed 1 night in Jun 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jun 29, 2023
Dear Charles, Thank you so much for choosing the Waldorf Astoria Versailles - Trianon Palace and for taking the time to share about your stay. We take note of your feedback and we are very sorry to see that you were not fully convinced with your experience.Kind regards, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Tiffany

Stayed 2 nights in Jun 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jul 19, 2023
Dear Tiffany, Thank you so much for choosing the Waldorf Astoria Versailles - Trianon Palace and for taking the time to share about your stay.We are delighted to see that you had a wonderful experience with us and we look forward to welcoming you again soon.Kind regards,Waldorf Astoria Versailles - Trianon Palace

6/10 Okay

Ernesto

Stayed 1 night in Jun 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jun 29, 2023
Dear Ernesto, Thank you for choosing the Waldorf Astoria Versailles-Trianon Palace during your recent stay in our Royal City.We are very sorry that we were unable to convince you.Please do not hesitate to provide us with further information so that we can improve our services.Kind regards, Waldorf Astoria Versailles - Trianon Palace

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service
We booked this property specifically for the swimming pool. However, upon arrival we were informed that the pool is only open until 19:00 for children (21:00 for adults). Needless to say our children were very disappointed.
Stayed 1 night in May 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were Amazing. Everything about our stay was truly excellent. The resort grounds are beautiful with gardens and seating areas. We enjoyed dinner on the patio with live music and wood grilled seafood. The Gardens of Versailles are right next door. This is an enchanting resort!
Stayed 1 night in May 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Jun 1, 2023
Dear Sir, Thank you very much for your wonderful rating! We are delighted to read that you enjoyed your stay with us and hope to welcome you again soon.Kind regards,

6/10 Okay

Paul, Lake Forest Park

Traveled with partner
Disliked: Property conditions & facilities
Facility is old and is in dire need of a facelift and especially the 4 star rooms. Bathrooms ar
Stayed 2 nights in May 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 22, 2023
Dear Paul, We are sorry that your stay with us did not convince you and would like to thank you for taking the time to share your experience with us. Kind regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good hotel
Beautiful location. Pavillon is however too dark, very small bedroom, and noisy. Disappointing. Excellent restaurant. Breakfast is OK
Stayed 2 nights in May 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 19, 2023
Dear Guest, Thank you for your feedback. We are very sorry to read that your stay did not fully convinced you and we hope that you would be able to enjoy the rest of your experience with us. Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 19, 2023
Dear Alan, Thank you for this wonderful grade! We hope to see you again soon. Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Joseph M

Stayed 2 nights in Apr 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 19, 2023
Dear Joseph M, Thank you for this wonderful grade! We hope to see you again soon. Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Ann

Stayed 1 night in May 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 19, 2023
Dear Ann, Thank you for this wonderful grade! We hope to see you again soon. Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Krishna Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 19, 2023
Dear Krishna Rajeev, Thank you for this wonderful grade! We hope to see you again soon. Sincerely, Waldorf Astoria Versailles - Trianon Palace

6/10 Okay

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 19, 2023
Dear Daniel, We are very sorry to see that your stay did not convince you. Do not hesitate to share more informations to help us to improve our services. Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Donald, Sachse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The property is lovely and the staff are so kind and friendly. It’s was stunningly quiet and I enjoyed my stay immensely and this beautiful place!
Stayed 2 nights in Apr 2023
Response from Waldorf Astoria Versailles - Trianon Palace on May 19, 2023
Thank you for this wonderful grade! We are delighted to read that you fully enjoyed your stay with us. We hope to see you again soon. Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge gentleman was extremely helpful. I couldn’t thank him enough. I had a tooth incident and he went out of his way to find the best local dentist. Overall everyone was great and very helpful.
Stayed 2 nights in Mar 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Mar 27, 2023
Dear Ms, We are delighted to read that you enjoy your stay with us! We will share your feedback to our concierge team member and congratulate him warmly. We will not failed to congratulate all of our team members also.Thank you for your time to sharing with us your experience. We hope to welcome you again soon! Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Frances

Stayed 1 night in Mar 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Mar 27, 2023
Dear Guest, We would like to thank you for your feedback. We hope to welcome you again soon.Sincerely, Waldorf Astoria Versailles - Trianon Palace

4/10 Poor

Jaime

Stayed 1 night in Mar 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Mar 27, 2023
Dear Guest, We are very sorry to see that your not convinced by your experience with us. Do not hesitate to give us more information. Your feedback could help us to improve our services. We hope to welcome you again soon.Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

Amanda, Highland Village

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful first time experience.
Stayed 3 nights in Feb 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Mar 27, 2023
Dear Ms, What a pleasure to read that your first experience with us was amazing! We hope to welcome you again soon! Sincerely, Waldorf Astoria Versailles - Trianon Palace

10/10 Excellent

MALIK

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BREAKFAST IS AMAZING! DO NOT MISS IT! The staff was world class. Cannot wait to come back!
Stayed 1 night in Feb 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Mar 27, 2023
Dear Guest, What beautiful feedback! We are delighted to read that you enjoyed your stay with us and that you particularly appreciate our buffet and breakfast staff. We will not fail to thank them. We would like to thank you for your time, and we hope to welcome you again soon.Sincerely, Waldorf Astoria Versailles -Trianon Palace

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great access to the Palace at Versailles and to restaurants and shops in the city.
Stayed 2 nights in Feb 2023
Response from Waldorf Astoria Versailles - Trianon Palace on Mar 27, 2023
Dear Guest, We are delighted to read your wonderful feedback. We would like to thank you for your time and we hope to welcome you again soon.Sincerely, Waldorf Astoria Versailles -Trianon Palace

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

TRISHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family truly enjoyed the property and the staff were all so lovely.

4/10 Poor

Charles

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 STAR NOT DOG FRIENDLY HOTEL
NOT A DOG FRIENDLY HOTEL - Says it pet friendly - it also says 50 Euros a night for the dog, apparently though, because my dog is a little over 26kg they have charging us 100 EUROS, he is not allowed in the bar or public areas, there is nothing special in the room for him, therefore the Waldorf should NOT call themselves Pet friendly as they are not. We have been put in a rubbish room in the pavilion out the back through child graffiti tunnel to get to it, looks like you are in the staff quarters going to it, not the main building as per my booking, even though this room is £280.. DO NOT come here if you have a dog! Just come from a £600 a night Swiss hotel who not only gave treats for the dog, he was allowed in the hotel areas (not restaurant obvs but everywhere else) and we were charged 50 euros a night. The Waldorf is a much lower standard and priced hotel yet they are charging 100 euros for a dog which is totally extortionate, if you charged people based on their size you may find you get sued! His size has nothing to do with it, you are not providing anything for him. Left a totally bad taste I will not come here again nor stay at a Waldorf Hilton Chain again, DO NOT STAY HERE WITH A DOG - NOT PET FRIENDLY - RIP OFF HOTEL - PLUS the light in wardrobe cupboard stayed on all night so I couldn't sleep, the fridge didn't open at all, they give you 2 small milks so not even enough for 2 drinks - the water in the bathroom took 5 minutes to run through warm, this is a 3 star at
Stayed 1 night in Dec 2022

10/10 Excellent

ALEXANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near Palace of Versailles
Great, relaxing stay at the end of a three week trip to France. Location is peaceful and in close proximity to Palace of Versailles. We were given an upgraded suite which was lovely as was the exceptional dinner at the restaurant Gordon Ramsay au Trianon. The staff member at check in was extremely personable and friendly
Stayed 1 night in Nov 2022