Posted Mar 9, 2017
Went with wife and 5 year old. Hotel was OK - check in not complicated. We got a room on the second floor. The staff at the front were friendly.
Ordered some food for lunch and this was a mistake - the food was horrible and quite expensive. The person we ordered from over the phone had a hard time understanding English. Ultimately they sent us 2 big pizza (margaritas) - although we asked for just 2 pieces or enough for 2 people (1 pizza is more than enough) and pasta with cheese, which was quite bland - this cost us 75 euro! That evening we went to the shops and got bread, egg, butter etc and had a good meal for the next few days of our stay. My advise - stay away from that restaurant.
Bus No.54 takes you straight from the RER station (where Disney is located as well) to the door of the hotel. They also offer transport to the Vallee Village for a reasonable fee.
All in all the stay was good and I would recommend this place. Once again, stay away from the restaurant!
Comment from Hotel Management
Mar 17, 2017 by George, Hotel Management
First of all I would like to thank you for choosing Vienna House Dream Castle Paris as well for sharing with us your experience during your stay.
Guest such as yourself enable us to maintain the high standards of services expected from us.
We are terrible sorry to learn from your disappointment and very much regret the discomfort we might have create it to you.
Having read your comment, we would like to assure you that immediate action has been taken by the Food and Beverage Manager as necessary steps for improvement.
Please accept our most sincere apologies and we trust that we will have the opportunity to welcome you again in our house.
George Rosu, Resident Manager and Dream Castle hotel team