Ratings based on 5,421 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Great hotel wth friendly staff

Posted Mar 18, 2017
Stayed here for 4 night including breakfast. All the staff were friendly and helpful, reception always staffed as we arrived quite late and had to check out early morning. Breakfast is great, I didn't have anything cooked just the pastrys, toast etc and it was good. Just saves having to try and find something for breakfast each morning before heading over to the park. The room sizes are great, large beds, great bathroom and a tv with plenty of channels to suit all. Hotel is very quiet, couldn't hear a sound at night and great view. Would recommend and stay again!
2 out of 5
by A verified traveler

Posted Mar 15, 2017
Not a great hotel. It was fine for what it was and good location for Disney but I wouldn't return.
Comment from Hotel Management
Mar 17, 2017 by George, Hotel Management
Dear George, Thank you for taking the time to write about your stay with us. We are deeply sorry to hear that our hotel did not fully meet your expectations. Please accept our sincere apologies. We hope that you will give us the chance to prove you that our hotel is not only an average one, by visiting us again! Sincerely yours, George Rosu, Resident Manager and Dream Castle team
3 out of 5
Recommended
for Families
by A verified traveler from Belfast

Ideal for a Disneyland visit!

Posted Mar 14, 2017
Pros: Design/layout. Great fun for the kids. Location/services. Designed for Disney visitors and the regular bus was brilliant.
Cons: Swimming pool could have been warmer but this may have just been anoff-day or our imagination! Bigger/better breakfast selection.
The breakfast buffet was disappointing - very little suitable choice for children. Our shower would run out of hot water after one daily use. It was reported to reception but nothing seemed to change. And whilst I'm mentioning reception - there was a constant lack of reception staff. They didn't answer the phone to us on several occasions and would only be one person serving when 4 guests were waiting to check in/out. That said I'd certainly consider staying again as it's a great kids hotel.
Comment from Hotel Management
Mar 17, 2017 by George, Hotel Management
Dear Paul, First of all I would like to thank you for choosing Vienna House Dream Castle Paris as well for sharing with us your experience during your stay. Guest such as yourself enable us to maintain the high standards of services expected from us. We are terrible sorry to learn from your disappointment and very much regret the discomfort we might have create it to you. Having read your comment, we would like to assure you that immediate action has been taken by the Food and Beverage Manager as necessary steps for improvement. Please accept our most sincere apologies and we trust that we will have the opportunity to welcome you again in our house. Sincerely yours, George Rosu, Resident Manager and Dream Castle hotel team
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

Perfect Location for Disneyland Paris

Posted Mar 13, 2017
Pros: Staff friendliness and location
Location: Short bus ride into Disneyland Paris
Speedy check in and check out Perfect for the purpose of our trip
Comment from Hotel Management
Mar 17, 2017 by George, Hotel Management
Dear Ruth, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team
3 out of 5
Recommended
for Everyone
by A verified traveler from SK, Canada

Beautiful exterior

Posted Mar 9, 2017
Pros: Friendly staff, kids friendly, beautiful exterior
Cons: The food + staff at the restaurant. Please have a garbage bin in the washroom.
Location: La Vallee village Val De Europe Disney
Went with wife and 5 year old. Hotel was OK - check in not complicated. We got a room on the second floor. The staff at the front were friendly. Ordered some food for lunch and this was a mistake - the food was horrible and quite expensive. The person we ordered from over the phone had a hard time understanding English. Ultimately they sent us 2 big pizza (margaritas) - although we asked for just 2 pieces or enough for 2 people (1 pizza is more than enough) and pasta with cheese, which was quite bland - this cost us 75 euro! That evening we went to the shops and got bread, egg, butter etc and had a good meal for the next few days of our stay. My advise - stay away from that restaurant. Bus No.54 takes you straight from the RER station (where Disney is located as well) to the door of the hotel. They also offer transport to the Vallee Village for a reasonable fee. All in all the stay was good and I would recommend this place. Once again, stay away from the restaurant!
Comment from Hotel Management
Mar 17, 2017 by George, Hotel Management
Dear Mohamed, First of all I would like to thank you for choosing Vienna House Dream Castle Paris as well for sharing with us your experience during your stay. Guest such as yourself enable us to maintain the high standards of services expected from us. We are terrible sorry to learn from your disappointment and very much regret the discomfort we might have create it to you. Having read your comment, we would like to assure you that immediate action has been taken by the Food and Beverage Manager as necessary steps for improvement. Please accept our most sincere apologies and we trust that we will have the opportunity to welcome you again in our house. Sincerely yours, George Rosu, Resident Manager and Dream Castle hotel team
5 out of 5
Recommended
for Families
by A verified traveler

Great, no hassle stay for Disneyland Paris!

Posted Mar 8, 2017
Pros: Free shuttle bus was great as too far to walk (and then be on your feet all day). We liked the open countryside views and the peace & quiet at night.
Cons: Food was better than we expected but could be improved, especially the cooked breakfast.
There are plenty of hotels to choose from for Disneyland Paris, but we chose this one because it was a good price, nicely decorated and had a wow-factor for the kids. We loved that the family room had bunk beds instead of the kids sharing a double bed. They loved pretty much everything!
4 out of 5
Recommended
for Families
by A verified traveler from gloucester

Good hotel, great location

Posted Mar 6, 2017
Pros: Size of room and location
Cons: Buffet not very extensive
Maintenance in the room above spoilt holiday a little
3 out of 5
by A verified traveler from London

Average but comfortable

Posted Mar 6, 2017
Pros: Its location is good for Disneyland. Excellent shuttle service to the park(s).
Cons: Having medical staff on site, and having more than 2 people at the front desk.
Location: Disneyland parks, shopping outlet.
Hotel was clean an comfortable - when they finally had our room ready. We had no pillows, towels or tea and coffee facilities when we first arrived. Overall it is a decent enough hotel, to put your head down after a day at the parks. The bed was large and very comfortable, everything else could do with some updating. Beware if you are taking sick children, there are NO MEDICAL STAFF at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value and close to parks

Posted Mar 6, 2017
The room was great, comfy beds lovely bathroom and had a tv with plenty of channels including English. The shuttle bus was so frequent we never waited long, and in 10 short minutes we were in the park. Hotel also has a small pool to keep kids occupied if not going into the park. The only thing that let it down was prices. The whole park is expensive (to be expected) but even a bottle of pop is €5. I drank the water from the room as was told it was safe, only it made me sick. (Embarrassing moment in the park). Would stay here over Disney hotels as value for money it is much better having previously used hotel Cheyenne.
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Great location for Disneyland

Posted Mar 4, 2017
Fantastic hotel with really helpful staff. Close to Disneyland and train station, with free shuttle bus to both.