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Reviews of Dream Castle Hotel

4 out of 5
Dream Castle Hotel
40 Avenue de la Fosse des Pressoirs, Val de France, Magny-le-Hongre, Seine-et-Marne

Reviews

8.2

Very Good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Mercedes, Miami

Traveled with family
Disliked: Staff & service, amenities
The room release broken not able to make calls for room service or the front desk, the bathtub was not adequate for 3 seniors to bath it was too high and unsafe especially when the shower door switch’s so the water coming out of the shower head spills to the floor and one can fall trying to get out of the tub that’s too high. Complaint was made to have our refund to move to another Disney property and Pamela and Emma in the front desk were not cooperative. No courtesy shuttle to the airport guest have to pay $24 euro per person it should be an amenity by Disney because taxi is an average of $105 each way into Paris every expensive. Breakfast is not really free when dinner price is $35 pp. at the end the breakfast is charge on the expensive dinner price. The lobby bar area to buy water bottles or soda close at 11pm. No ice casino ice buckets in the room and no soap!!!! No soap bar to wash your face etc. No extra towels even thou I asked the house keeping crew.
Stayed 3 nights in Apr 2024
Response from Reception team. on Apr 14, 2024
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Best regards,Livie.

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Amenities
Lovely clean, convenient for DLP. Swimming pool is lovely although changing facilities limited. Hotel provides towels. Breakfast has a variety of offerings but gets quite busy. The buffet restaurant on an evening was excellent and good value compared to bar prices or Disney meals/buffets.
Stayed 4 nights in Apr 2024
Response from Reception team. on Apr 14, 2024
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very welcoming and friendly staff. Great shuttle bus service to and from disneyland Paris. Comfortable beds and good sized room. Would definite book again.
Stayed 3 nights in Apr 2024
Response from Reception team. on Apr 14, 2024
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
All around great experience
Stayed 4 nights in Apr 2024
Response from Reception team. on Apr 14, 2024
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 Excellent

Gary

Traveled with family and small children
very impressed,
Stayed 4 nights in Mar 2024
Response from Reception team. on Apr 14, 2024
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 Excellent

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. We were very pleased with our stay and would come back here again!
Stayed 3 nights in Mar 2024
Response from Reception team. on Apr 14, 2024
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 Okay

Darren

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
On arrival the hotel is great, lovely reception area and in the Summer i’m sure the outdoor pool area is great. However some not so great areas. The room temperature was so hot and even with the air con on it wasn’t so effective. The indoor pool was freezing cold so only used it once. The bar area is quite small, so each time we went down there was nowhere to sit as some groups had taken all chairs so just tables left. Breakfast was chaotic each morning. Food running out, used dishes piled high on used tables and staff having to move people between restaurants. Don’t know why they were not just cleaning away dirty plates to make new clear tables?! The worst thing was whoever was responsible for moving glasses/bottles from rooms. On arrival there was a vodka bottle (with vodka in on it) and used glasses/beer bottles in the corridor. Still there 3 days later after it was moved to end of corridor. This is glass and alcohol in a family hotel with kids coming up and down the corridor. The attention to detail on service leave a a lot to be desired which is a shame as the hotel is good value, close to Disney and is a nice one if it had better service.
Stayed 4 nights in Apr 2024
Response from Itziar on Apr 8, 2024
Dear Darren,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.Sincerely,The Dream Castle Hotel

8/10 Good

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to access the Disney Parks- free shuttle services! Site was beautiful. My only critique was the hotel providing small wash cloths for shower. Otherwise, the venue was good!
Stayed 2 nights in Apr 2024
Response from The Dream Castle Hotel Itziar on Apr 7, 2024
Dear Josephine,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed our hotel!We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

6/10 Okay

Samuel, Phoenix

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Lobby restrooms were dirty, heater not working in rooms, no complimentary water in rooms. No hot water in shower - lukewarm. Staff was not very helpful or understanding of lack of heat in rooms.
Stayed 2 nights in Mar 2024
Response from Reception Team on Apr 6, 2024
Dear Samuel,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrences.We hope that you will give us the chance to welcome you again and offer you a better experience.I remain at your entire disposal if you need me,Sincerely yours,

6/10 Okay

guillermo, Chula Vista

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My room was never vacuumed, I told front desk twice and nothing was done. This hotel does not provide bottled water. I do have pictures of crumbs that were never clean. I wish I could upload them
Stayed 6 nights in Mar 2024
Response from Reception Team. on Apr 5, 2024
Dear guillermo,Dream Castle’s team sincerely thank you for taking the time to share your opinion and experience about our hotel. We are sorry to read that the room you stayed in did not satisfy you. Be sure that the issues you encounter do not reflect our standards.We will pass the information to our housekeeping service to prevent this situation from happening again. We hope we will be able to welcome you again and wish you a nice day.Best Regards,

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and spacious rooms. It was clean. The reason i marked down a couple of stars were there wasnt much round the property (expected i guess) but i didnt think the food was great. Breakfast was good but we ate one night and it wasnt great. Limited options and also limited on room service. Would have been better if there was more choice. Thats me being picky and i would recommend the hotel to others and would stay again
Stayed 4 nights in Mar 2024
Response from Emma on Apr 4, 2024
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Emma

6/10 Okay

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good points, nice, warm, clean hotel. Shuttle to disney, 10 minutes away. Bad points, water pressure to shower was very very poor, breakfast time in restaurant was a disaster.
Stayed 3 nights in Mar 2024
Response from Itziar on Mar 31, 2024
Dear Alexandra,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that the breakfast service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge , lots of room. Cleaned daily . Breakfast was included in room rate a lovely extra . Tad hectic but enjoyable . We brought the buffet dinner , had heaps of variety . 7/10 Not far from Disney park , shuttle bus supplied free of charge . Local shopping centre not far from Disney park - train station. Fridge in room not great kinda pointless doesn’t keep things cold . No bags provided for rubbish . Felt dirty throwing things in bin with no liners . Great helpful staff :)
Stayed 3 nights in Mar 2024
Response from Reception Team. on Mar 24, 2024
Dear Katrina,Thank you for your review about our hotel ! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Marie

10/10 Excellent

Shariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay not just for DLP. Rooms were clean, staff are helpful, smells clean and room was delightful. Shuttle was regular and food was expensive but tasty (the Caesar salad i recommend) realistically everything is at Disneyland Paris. Much more space for money, don’t hesitate to book.
Stayed 3 nights in Mar 2024
Response from Reception Team. on Mar 24, 2024
Dear Shariel,Thank you for your great rating !We have been very happy to welcome you in our hotel and we hope to see you again soon !Sincerely, Marie

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, excellent friendly staff! Contential breakfast a plus when heading to Disneyland Paris on their free shuttle provided
Stayed 2 nights in Mar 2024
Response from Reception Team on Mar 10, 2024
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice. Basic amenities. Nothing WOW! Clean rooms. Nice having the shuttle over to Disney.
Stayed 4 nights in Mar 2024
Response from Reception Team. on Mar 10, 2024
Dear,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Livie.

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2 night stay while visiting Disneyland Paris, good location, would stay again.
Stayed 2 nights in Mar 2024
Response from Reception Team. on Mar 10, 2024
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reception Team. on Mar 10, 2024
Dear Blaine,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

8/10 Good

Armani

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Reception Team on Mar 10, 2024
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival at the property was great, you are met with a very grand looking hotel and it is clean and very well presented on the inside. It is local to the park and the shuttle although a lot like a cattle truck is very convenient and quick, please be aware the French are nothing like the English for queuing or politeness and will push to the front and move your children out of the way in the process. Food - we only had breakfast and it was very busy every time we went but there was always food available and it was always nice. The Room - Perfect you can hear though the door when excited kids are running to and from there room, but it is disney you cant be mad at that. never heard a noise from above or below and that is the best thing about the room, it is well decorated and we were all very impressed with it. Swimming Pool - The water is imported from Antarctica and it is not heated but once in, it was loads of fun watching others get into the pool! You don't get magic hour, there isn't many/any shops around the hotel but its cheap convenient and a really nice hotel, lots of food delivery services in the area.
Stayed 3 nights in Feb 2024
Response from Reception Team. on Feb 21, 2024
Dear Anthony,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

4/10 Poor

Yvonne Carla

Stayed 3 nights in Feb 2024
Response from Reception team. on Apr 14, 2024
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.Best regards,Livie.

6/10 Okay

Tracey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel having stayed before but a little disappointed this time, had an a-joining room which was rather noisy, breakfast not as good as previous visits but it was very busy as it was half term.
Stayed 3 nights in Feb 2024
Response from Reception Team. on Feb 21, 2024
Dear Tracey,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

2/10 Terrible

Natasha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception Team. on Feb 21, 2024
Dear Natasha,Thank you for your rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

8/10 Good

Jodi

Stayed 4 nights in Feb 2024
Response from Itziar on Mar 31, 2024
Dear Jodi,Thank you for your rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,

10/10 Excellent

Kelsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, really convenient for the parks. Super clean. Staff friendly and helpful. Definitely coming back to stay again!
Stayed 4 nights in Feb 2024
Response from Reception Team. on Feb 9, 2024
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 Okay

Jade

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our rooms were basic. No shampoo on my parents room. Staff at reception were pleasant but werent very good with information when checking in. Breakfast was pretty poor. Scrambled eggs were okay, sausages were terrible. Pastries were lovely but all mini. Kids breakfast area wasnt great. Staff all around were okay, the bar was very expensive and the staff did not have great english. Thebshuttle was great. Very busy. Room service was nice small portions for the price. No kids options. Bathrooms are very dated. Our bedroom had one stained pillow, other pillows had big black hairs on them. So was a bit off putting. No coffee or tea so had to go back to reception to sort that. Never saw the pool or play area. Entrance is lovely. Hall was full of rubbish from peoples rooms when we arrived.
Stayed 3 nights in Feb 2024
Response from Reception Team. on Feb 7, 2024
Dear Jade,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

8/10 Good

Laura

Stayed 6 nights in Jan 2024
Response from Itziar on Mar 31, 2024
Dear Laura,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Enrica - Assistante Front Office Manager on Jan 23, 2024
Chère Caroline,Merci pour votre excellente note !Nous avons été très heureux de vous accueillir dans notre hôtel et espérons vous revoir bientôt !Sincèrement,

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Reception Team on Jan 21, 2024
Cher olivier,Merci pour votre notation sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous accueillir de nouveau au sein de notre établissement.Cordialement,Faustine

10/10 Excellent

Candis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property and enjoyed the free breakfast in the morning before we left for the Parks
Stayed 4 nights in Jan 2024
Response from Reception Team on Jan 21, 2024
Dear Candis,Thank you for choosing the Dream Castle for your stay.We are glad to read that you appreciated your time with us !See you next time !Faustine

10/10 Excellent

Heliodoro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Guest
It is a amazing Hotel near Disneyland Paris. It has great breakfast and coctails. Must book if you are planning to stay around Disneyland Paris.
Stayed 5 nights in Jan 2024
Response from Reception Team on Jan 21, 2024
Dear Heliodoro,We would like to thank you for taking the time to share your great review about your stay with us.It is really important to us.We hope that we will have the chance to welcome you again here so you can enjoyed brand new coctails.Best regards,Faustine

10/10 Excellent

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place for a Princess
Absolutely beautiful hotel and the friendliest staff. If you have a child who dreams of being a prince or princess bring them here. Short shuttle ride from the parks and plenty to do in the hotel. Room was spotless and beds comfortable. Lots of choice from the breakfast buffet.
Stayed 2 nights in Jan 2024
Response from Reception Team on Jan 21, 2024
Dear Yasmin,Thank you so much for your amzing review.We are delighted that you and your little prince/princess had a lovely stay full of magic.We are happy that you enjoyed our facilities.We hope to get the chance to see you again at the Dream Castle Hôtel.Best regards,Faustine

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2023
Response from Reception Team on Jan 21, 2024
Chère Vanessa,Merci pour votre notation.Nous sommes ravis que vous ayez apprécié votre séjour et serions heureux de pouvoir vous accueillir de nouveau. Cordialement,Faustine

4/10 Poor

KINDA

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We reserved this hotel for the holidays and intended to spend New Year's Eve there. The hotel contacted us several times to persuade us to reserve a table for New Year's Eve dinner. We discovered after paying a high price per person for the dinner that it was a buffet dinner that ended at 10:30 PM with no special celebration activity until midnight. We were hurried out of the restaurant and had nowhere to go to celebrate the new year. We ended up in the hotel lobby with a few other families who were astounded by the situation and decided to celebrate together. The staff was completely unconcerned about the situation and did not even wish customers a happy new year at midnight. In retrospect, we should have stayed at Disney, dined there, and watched the fireworks rather than spending the evening in the hotel lobby. In contrast to the narrow and worn rooms, the hotel's lobby is lavish, spacious, and inviting. The accommodations are stuffy and dark. The only toiletries available in the restrooms are hand soap, which we are expected to use as shampoo and body wash. There is no water in the rooms, and a bottle of water costs 9 EUR at the hotel bar. Hotel towels are extremely small and thin, and we had to constantly call the front desk for more. Every morning, the breakfast buffet was dismal and bland, with the same options. When you look at the overall offering, this hotel appears to be a four-star but is barely a three-star. The only advantage is parking and proximity to Disney.
Stayed 4 nights in Dec 2023
Response from Enrica - Assistant Front Office Manager on Jan 9, 2024
Dear KINDA,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our apologies if our hotel and service were not up to your expectations.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrences.We hope that we will welcome you again soon and that we will be able to offer you a memorable stay in our hotel! Sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel
Overall a really good hotel and our family of 4 enjoyed our stay. Good points - staff all polite and speak English, beautiful lobby and lovely smell, good choice of foods for breakfast (sausages, slightly runny scrambled eggs, a bucket of bacon, an interesting take on baked beans, bread, baguettes, croissants, kellogs cereal, fruit, popcorn, Nutella, coffee, tea, juices), beautiful grounds, indoor kids playground, all generally clean and tidy, rooms a really good size, mattress comfy, pillows are a bit too plump, TV has some English channels (BBC, ITV, E4), room has a useful fridge as well. Rooms cleaned daily to a good standard. Easy to get to Paris on the train, and £10 in Uber to La Valley Village shopping (think Trafford Centre/designer outlets). Bad points - not the hotel's fault but the shuttle from the park after the 10pm fireworks is literally every person for themselves. People climbing over children and pushchairs. Didn't have any other food apart from breakfast but did have a £11 cocktail which was average. Didn't get to use the gym or pools (outdoor closed in winter) Probably more a UK 3.5*. If you're staying to visit disneyland it's a good base and cheaper than the official hotels, but keep in mind you'll likely be out all day so unless you plan on staying in the hotel in the day and make use of all the facilities there are cheaper options if you just need a bed and some food in the morning. Kids enjoyed it though which is the main thing
Stayed 3 nights in Jan 2024
Response from Enrica - Assistant Front Office Manager on Jan 9, 2024
Dear Anonymous,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to learn that you were disappointed with the shuttle service. We would like to apologize for the inconvenience caused.We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids!
Booked this due to recommendation and if I’m honest it was excellent, I have a 4 year old who wants to go back already! Room was very clean and comfortable and very spacious but what made it that isn’t always highlighted was the play area conveniently placed next to the bar, so the adults can have a drink while the little ones run around, the pool was great and even had a games room The only small thing I would say is the food but I found a local restaurant in Uber eats that delivered so we did that on day 2 and 3 but overall excellent and would revisit
Stayed 3 nights in Dec 2023
Response from Enrica - Assistant Front Office Manager on Jan 9, 2024
Dear Carla,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and your family. We hope we will get the chance to welcome you again very soon.Sincerely,

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Enrica - Assistant Front Office Manager on Jan 9, 2024
Dear Daniel,Thank you for your great rating!We have been very happy to welcome you to our hotel and we hope to see you soon again!Sincerely,

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointed
Location was good but the room itself was disappointing. Staining/dirt inside the toilet and carpet stains next to the bed.
Stayed 2 nights in Oct 2023
Response from Réception Dream Castle on Jan 7, 2024
Dear Richard,Dream Castle’s team sincerely thank you for taking the time to share your opinion and experience about our hotel. We are sorry to read that the room you stayed in did not satisfy you. Be sure that the issues you encounter do not reflect our standards.We will pass the information to our housekeeping service to prevent this situation from happening again. We hope we will be able to welcome you again and wish you a nice day.Best Regards,

6/10 Okay

Colin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
This is a very large hotel. The rooms are good size. The only downside was the lack of staff at the bar which mean't long waits. The prices for bar snacks and drinks were expensive. The breakfast, I thought, was poor for a 4 star hotel. The hot items were minimal and not hot and if anything ran out it seemed to take a long time before they were replaced. The transfers offered to Disneyland park was very efficient and quick.
Stayed 3 nights in Dec 2023
Response from Réception Dream Castle on Jan 7, 2024
Dear Colin,Thank you for taking the time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you. Our main priority is to make your stay memorable and we are happy to learn that they succeeded with their warm welcoming.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and to avoid any future occurrence.We hope we will be able to welcome you again soon,We wish you a very nice day.

10/10 Excellent

Marvi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, the hotel lobby was amazing- as soon as you step in- the scent is amazing- all throughout the front lobby. Three minor concerns are: despite bus times every 20minutes- still not enough to cover for all passengers between 3 hotels-by the time the bus reaches our hotel its already full, 2nd- wifi access is bad and slow connection and lastly… despite me asking hotel staff on how car parking is charged numerous times- I was told I will have to pay as I exit the hotel repeatedly by different staff- so on the day of check out I paid the car park as I exit the hotel only for my card to be declined numerous times-called my bank and was told by my bank that there was no problem with my card, so I head back to the reception and this time it was the supervisor who I spoke and reported the car park ticket issue & I was surprised to be told that parking is free but my ticket needed to be validated upon check out. The hassle should have been avoided if this matter was dealt with as soon as I checked out. But over all I would say that my stay was faboulous.
Stayed 4 nights in Dec 2023
Response from Réception Dream Castle on Jan 7, 2024
Dear,We thank you for the time spent sharing your experience at the Dream Castle.We are pleased to see that you and your family have had a pleasant stay with us and that you have particularly enjoyed our hotel and facilities.Your well-being and satisfaction are our top priority. We have taken good note of your feedback concerning our organization but also.Do not hesitate to ask us to prepare a future stay in our hotel, we will be delighted to welcome you again.We wish you a wonderful day,Sincerely,

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
We liked the closeness to the parks and the ease to get there. The rooms were warm, as were the staff. Lovely entrance and bar, although expensive.
Stayed 4 nights in Dec 2023
Response from Reception Team. on Feb 1, 2024
Dear Julie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 Okay

Omaira Yaritza, houston

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
The property is beautiful, but the food is horrible the free breakfast and the buffet. Also the ac didn’t work in our room. So we was constantly hot in December. We had to open the window and even the. Still hot
Stayed 4 nights in Dec 2023
Response from Réception Dream Castle on Jan 7, 2024
Dear Omaira Yaritza ,Thank you for taking the time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you. Our main priority is to make your stay memorable and we are happy to learn that they succeeded with their warm welcoming.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and to avoid any future occurrence.We hope we will be able to welcome you again soon,We wish you a very nice day.

10/10 Excellent

Kimberley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Dream Castle Hotel as a family of three doing three days around the Disney parks. We found that the hotel was clean and family friendly. The indoor playroom was a main attraction for my five-year-old! The shuttles to and from Disney park with frequent. As one of five hotels in the area served by the same shuttle service, I wasn’t sure if we would get onto a shuttle easily, but we always manage to. But not always able to get a seat. The journey was quick to the park, less than 10 minutes. I would stay at the hotel again and recommend it for anybody going to Disney park.
Stayed 4 nights in Dec 2023
Response from Reception Team. on Jan 3, 2024
Dear Kimberley,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Livie.

8/10 Good

Chan-Yee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great for the kids. Breakfast was good. Shuttle service to Disney can be better, not enough busses during peak times made it difficult and stressful commuting to Disney park
Stayed 1 night in Dec 2023
Response from Reception Team. on Jan 3, 2024
Dear Chan yee ,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel caters for all.
Amazing hotel. We stayed in a Suite, would highly recommended, beautiful, huge space. Service was excellent from front desk welcoming to staff in breakfast room. The only downside was although free shuttle bus to and from hotel to the parks so many people crammed inside the bus, was not pleasant journey. The bus stops at 4 hotels and with pushchairs and peoples’ luggage it did not feel safe so for only that reason would probably not stay again. Need to hire car or taxis which would be expensive. The impression you get is the free shuttle bus is just for The Dream Castle, its not.
Stayed 4 nights in Dec 2023
Response from Reception Team. on Jan 3, 2024
Dear Anonymous,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend family vacations
Stayed 2 nights in Dec 2023
Response from Aurélien on Dec 26, 2023
Dear Marco,Thank you so much for your great review about our hotel!We are very happy to read your impressions and to see how satisfied you have been with your stay.It has been a real pleasure to welcome you in our hotel!If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Aurélien

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room had ample space and was clean. The food choices were very good in the dining hall. The staff were very helpful. My only complaint is the free shuttle offered is one shuttle used for 3 hotels and they stop at each stop even when fully over capacity, and let others on. It was overcrowded and unsafe transportation.Often you had to wait until it came around again, and many people just called an Uber.
Stayed 2 nights in Dec 2023
Response from Reception Team. on Dec 27, 2023
Dear Angela,Thank you for taking the time to leave a review of our establishment.You were generally satisfied with your stay, but you were disappointed with the shuttle service.First, we would like to apologize for the inconvenience caused. This problem is explained by the large crowds at the time of the opening and closing of the Disneyland Park.To overcome this problem, we advise you to take the shuttle outside the usual peak hours.Rest assured that we are committed to providing our customers with the best possible service and we would like to apologize if your stay could not entirely satisfy you because of this.Sincerely,Livie.

4/10 Poor

Andrew

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The main advantage of the hotel is that it has a complementary shuttle that does a circuit of four other adjacent hotels and goes to the Marne la vallée Chessy station which is a quick 10 minute walk to eurodisney. The staff are hit and miss. Was grateful to get early checkin. I ordered something to the hotel that the tracking number confirmed arrived, front desk confirmed that they are certain no such package arrived, I asked to double check and the agent confirmed no such package arrived…only that a couple days later another front desk agent handed me this same package which I had just reordered. Other staff I found very kind and engaged- the reason I mention this is that a four star hotel should have better service and engaged staff Meals are good at the hotel. Common area is very beautiful however our room wasn’t, it had property damage and the towels, carpet and bedsheets were dirty. Housekeeping replaced them with also dirty ones- small hairs in them, grains of sand or something embeded in them. Bottom line is that this hotel is ok, but I wouldn’t consider it four stars
Stayed 2 nights in Dec 2023
Response from Livie. on Dec 27, 2023
Dear Andrew,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experienceWe wish you a wonderful day,Reception Team.

2/10 Terrible

Ghulam

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Reception Team. on Dec 27, 2023
Dear Ghulam,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry to see that you had some issues in your room and please accept our apologies if it was not up to your standards. As our customers satisfaction is very important, if you visit us again, please do not hesitate to let us know if you encounter any inconvenience so we can help you find a solution about it.If you come back to the Dream Castle, we will make sure that your future stay will be better. I remain of course at your disposal, and I wish you a pleasant day,Sincerely yours,Livie.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of extra magic.
A great place to stay whilst visiting Disneyland Paris. Amazing buffet. Excellent snacks at Astrolabe. Would stay again.
Stayed 3 nights in Dec 2023
Response from Aurélien on Dec 26, 2023
Dear Kim,Thank you so much for your great review about our hotel!We are very happy to read your impressions and to see how satisfied you have been with your stay.It has been a real pleasure to welcome you in our hotel!If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Sincerely,Aurélien