Ratings based on 5,629 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Family friendly hotel

Posted Jun 6, 2017
Great hotel close to Disney with free daily shuttles. Excellent breakfast buffet. Comfortable rooms and lovely gardens and pool. Staff very friendly and helpful. Would definitely return
Comment from Hotel Management
Jun 15, 2017 by George, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jun 6, 2017
Really good hotel with excellent facilities. The swimming pool was nice and quiet. The food was exceptional overall however cod have more options for younger kids. The waiting times were quick for breakfast.
Comment from Hotel Management
Jun 15, 2017 by George, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel, perfect for disneyland

Posted Jun 6, 2017
We stayed in this hotel for 4 nights whilst visiting Disneyland. It's ideally located for this, just a short bus ride away on the free shuttle bus. We were impressed with the hotel, other than three things: 1. When we first arrived it felt like they had let the hotel go a bit as the gardens outside, which could have been lovely, had been left seriously overgrown. However, they did actually mow all the lawn etc. on our last day. 2. There were leads left lying down the corridors, presumably for hoovering. Can't see this being allowed in the uk due from a health and safety point of view. 3. The room was a bit cramped re access at the end of the bed. Three out of four of us hurt our legs on the end of it and I still have four bruises as a result - I am a bit clumsy though. Other than the above we had a great stay and the room was very clean and the kids loved the swimming pool.
Comment from Hotel Management
Jun 15, 2017 by George, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. Also, thank you for your suggestions, we are always looking for improving our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team
4 out of 5
Recommended
for Everyone
by A verified traveler from Sussex

Family friendly hotel 15 mins from Disneyland

Posted Jun 5, 2017
Pros: Staff were super courteous, friendly, and helpful. Rooms very simple & tastefully decorated - it was a relief to have a break from the Disney overload
Cons: Dinner options could have been more diverse. No fresh fruit at breakfast, just tinned syruppy fruit salad. Tad expensive for what you got.
Location: 15 minutes in shuttle from Chessy station (next to Disneyland) with trains to central Paris in 40 mins. Nearby Marne La Vallee shopping centre.
Perfect hotel stay for me & my two excitable boys. Courtesy shuttle 15 minutes from Disneyland, leaving every 20 minutes. Tiny swimming pool with slide & jacuzzi, enough to cool off after long day in wonderland. Lots to keep kids entertained before they passed out happy & delighted with their day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay for DLP

Posted Jun 4, 2017
Overall fantastic. Bar staff a little "obstructive". Would stay again just avoid bar
3 out of 5
by A verified traveler from uk

This could be a great hotel !

Posted Jun 2, 2017
Pros: spacious room and friendly efficient reception staff
Cons: cleaning needs looking at in a big way.
Location: disney park via free shuttle bus .
Initial impression was good, reception friendly and efficient , hotel room spacious as on corner, beds comfortable , bathroom clean but only three towels for four of us. On close inspection room not hoovered properly very dirty around the edges of room. Room was very hot and we couldnt find air conditioning (its on the wall underneath the bunkbed) when we found it it helped a little but not massively effective. Pool area is very dissapointing it needs proper supervision and a really good scrub! There was green algi on the tiles around the pool and the tiles next to the shower in the ladies changing room are so slippy they are dangerous really put me off using facilities. The bar area is nice but staff are seriously in need of customer service training took far to long for four drinks to arrive we had to go and remind them after 15 minutes,, also very expensive a bottle of water cost 7euros! On one evening we wanted to eat in the bar but were told there was a problem in the kitchen and we had to eat in the buffet downstairs which is fine but not very relaxing especially if you have children.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham, England.

Reasonably priced, good location

Posted Jun 2, 2017
Lovely hotel with very helpful staff. Helped to make the Disney experience extra special for my family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woking, Surrey

Lovely hotel with a great Disney experience!

Posted Jun 1, 2017
Spacious and comfortable hotel room, fabulous breakfast and friendly staff with a free shuttle bus to the park. Perfect hotel for a Disney holiday!
5 out of 5
Recommended
for Everyone
by A verified traveler from BH

Great hotel, within 10 mins via bus to Disneyland

Posted May 31, 2017
There was an initial problem with check-in (hotel had been overbooked so there was no room available-we were offered a room for the night at the neighbouring hotel). Despite this bad start, we found the hotel and its staff to be wonderful and would stay here again. The room was air-conditioned and spacious (family of 4 - room had 2 x queen beds, which were very comfy) and spotlessly clean-as was the rest of the hotel. The self-service breakfast was good, and we were seated promptly both mornings. The pool was a big hit with the kids, and there is a jacuzzi open til 9pm (my only suggestion to improve this would be to make it clearer that under 16yr olds should not be in there! It wasn't very relaxing to have a 7yr old jumping around in there with us!) There are lots of outside tables...for breakfast or evening drinks, with extensive garden area. The free '54' shuttle bus stops right outside every 15mins or so to take you to Disneyland. There is also free wifi. Overall, a great hotel, with pleasant, friendly staff. Would recommend.
Comment from Hotel Management
May 31, 2017 by George, Hotel Management
Dear Emma, Thank you for taking the time to share your experiences in our Vienna House Dream Castle Paris. We would like to apologize for the check in situation and we would like to thank you for your understanding. Also we are very happy to learn from your experience that in general you enjoyed our great team and our hotel product. We look forward to see you soon in our house Meanwhile we remain at your disposal for your future booking needs. Sincerely yours, George Rosu, Resident Manager and Dream Castle hotel team
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

It felt like a castle. Good and comfortable rooms.

Posted May 29, 2017
Pros: It looked very much like a castle on the inside and outside. It had it's own restaurant and bar and it's own little gift shop
I got there a bit late but the girl at reception who greeted me was nice and polite. She made sure I got my key and told me where my room was and when everything opened. The hotel itself is actually 10 minutes away by free shuttle. Everyone was so nice and accommodating, I wish I could've stayed longer. The room was very spacious and very nicely decorated rooms.
Comment from Hotel Management
May 31, 2017 by George, Hotel Management
Dear Emma, Thank you for taking the time to share your experiences in our Vienna House Dream Castle Paris. We are very happy to learn from your experience that you enjoyed our great team and our hotel product. We look forward to see you soon in our house Meanwhile we remain at your disposal for your future booking needs. Sincerely yours, George Rosu, Resident Manager and Dream Castle hotel team