Ratings based on 5,576 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant stay - would recommend to all

Posted May 24, 2017
Pros: clean, quiet, spacious in room and around.
Cons: more places to eat and restaurants
Location: best place to eat is in Disney village although most foods are fast food and nothing healthy. shuttle bus 54 will take you there and back.
Lovely hotel, friendly staff and very spacious, clean and tidy. lacks in places to eat though, should have a few places in the hotel to eat, had to buy a universal adapter for plug socket as we had uk one, these should be lent out to customers and not have to be purchased. overall though nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Cute hotl near Disney.

Posted May 23, 2017
Pros: They would give you a surprise each night you did not have maid service when you hung their assigned bag on the door.
Cons: Cleanliness of room
Location: Free transportation to and from Disney.
The staff were very accommodating, although the room was not. There was garbage on the floor from previous guests. The bathroom was not very clean. There is a free shuttle to and from Disney, which was great. Overall I would stay again, but concerned with the cleanliness of the room.
3 out of 5
by A verified traveler from reno, nv

Close to DLP

Posted May 18, 2017
While the hotel did decorate our room with balloons for our honeymoon; they do not go out of their way to make your stay pleasant. From the surly employees at the front desk to the operator on the phone- do not expect help. When inquiring about the airport shuttle from the front desk, I was told come back tomorrow and speak to someone else. Need towels because they didn't replenish them? Come to the front desk yourself. Airport shuttle is advertised as 20 euro per person. It is actually 23 euro... the front desk told us the shuttle takes credit cards. Nope they don't. ThTs another surcharge to get money from the ATM. I couldn't wait to leave this unfriendly and unwelcoming space
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great hotel and great food

Posted May 17, 2017
Awesome stay with great meals for bfast and dinner
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
Dear valued customer, Thank you for the time you took to rate our Hotel on Expedia. We are happy to see that you enjoyed your stay with us, and especially our food offer. We hope that we will have the pleasure of welcoming you back to our hotel soon and remain at your disposal for any future questions you might have. With kind regards, Your host, George ROSU & the whole team of the Vienna House Dream Castle Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from O

Well run hotel, staff lovely

Posted May 16, 2017
The hotel was brilliant apart from the heat factor which I guess comes with a lot of hotels. Very hot in corridors and rooms, luckily there are windows which open in the rooms. Breakfast buffet very good but again hot inside the room. Didn't enjoy dinner buffet so only had it once. Overall however I would stay again!
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
Dear SO, Thank you very much for your Feedback. We are happy to read that you enjoyed your overall stay with us. Your comment with regards to our restaurant offer has been taken very seriously and helps us in our daily aim to continuously improve the standard of service offered to our valued guests. Please do not hesitate to give our reservation department a call to use a ‘come back’ discount for your next booking. We hope to welcome you again very soon. Sincerely yours, Your host, George ROSU & the whole team of the Vienna House Dream Castle Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Dover

Perfect for Disneyland Trip

Posted May 13, 2017
On route to Disneyland Paris via regular free shuttle service
5 out of 5
Recommended
for Everyone
by A verified traveler from Goa.

Lovely Disney Hotel

Posted May 10, 2017
It was a lovely experience at the Vienna house dream castle hotel. The reception area was comfortable. The receptionist ( Amelie) kind. All arrangements were nice. The breakfast was simple but plentiful and the people handling it all were professional from the seating of the hotel to filling the dishes. The shuttle to Disney was convenient. I would definitely recommend this hotel. Value for money. Expedia reviews was the only way by which we decided on this hotel. Thank you to all who have shared their reviews.
2 out of 5
by A verified traveler from israel

Hotel rooms are clean and nice

Posted May 9, 2017
Thay charge me again gor the roon even i told tham that i paid expedia. I explained to the receptionist that I had already paid and showed her the voucher but she said there was nothing to do and that I had to pay for the stay. After I paid, I contacted Expedia who returned the payment
Comment from Hotel Management
May 11, 2017 by George, Hotel Management
Dear Yariv, First of all I would like to thank you for choosing Vienna House Dream Castle Paris as well for sharing with us your experience during your stay. Guest such as yourself enable us to maintain the high standards of services expected from us. We are terrible sorry to learn from your disappointment and very much regret the discomfort we might have create it to you. Having read your comment, we would like to assure you that immediate action has been taken by the Front Office Manager as necessary steps for improvement. Please accept our most sincere apologies and we trust that we will have the opportunity to welcome you again in our house. Sincerely yours, George Rosu, Resident Manager and Dream Castle hotel team
5 out of 5
Recommended
for Everyone
by A verified traveler from Wrexham, Wales

Lovely hotel

Posted May 7, 2017
Pros: Staff, breakfast, plenty of space in the rooms
Cons: Description when I booked stated free Disney channel for children but upon arrival the channels in any language was limited. Pool was cold
Location: Disney parks close by, basic play park on site
Lovely little hotel, close to the Disneyland Parks with free shuttle bus. Lovely breakfast buffet and plenty for kids to do if you have spare Euros in change. Staff really helpful and friendly, would definitely stay again
Comment from Hotel Management
May 8, 2017 by George, Hotel Management
Dear Sarah, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. Also, thank you for your suggestions, we are always looking for improving our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice hotel, difficult for English!

Posted May 7, 2017
Asked on 2 days for an iron as there is none in the room. No iron came on either occasion. No directory in the room so you can call reception. Everything's in French so difficult if English.
Comment from Hotel Management
May 8, 2017 by George, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. Also, thank you for your suggestions, we are always looking for improving our services. I am really sorry for the dificultys that you faced with English language and regarding the room directory all the information, free newspapers and also games you can find them on our mobile concierge at vienna.house We are glad that in general you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team