Posted Sep 29, 2016
We have hotel paid for 12 days,but we desired to go to Barcelona for 4 days so we let them know at the desk, i told them just clean the room today and don't have to clean until we came back, we left most of our belongings there, we locked windows since they didn't have window screens. When we came back, windows were wide open, beds weren't made, so I complained about it, the man at the desk apologized, but the next day, our room wasn't clean again, I complained again the young man at the desk was very rude he said, one day you want the room cleaned and the next one you don't, so I preferred not to have it cleaned at all. Our room was cleaned twice during our staying.
Comment from Hotel Management
Oct 3, 2016 by nicolas, Hotel Management
I apologize agin for the windows open. I do not understand why your rooms was not cleaned. surely there was a misunderstanding as we have two permanent maids. We have no interest to not clean a room as we have the staff for it. Hope to see you girl back to offer you a night.